Nedplay- payment issues

[beengirl]

Joined this casino in July, but thought the customer service was crap and requested withdrawal.. This has been on going on months saying need id sent it, sent it, sent it, sent it, sent it and have been chasing chasing chasing chasing..

Finally they said they had id and money was ready to send to moneybookers, but stilll no withdrawal...

When I ask was told, will be "This withdrawal is ready since the 2nd of october. Our financial department will transfer the amount as soon as possible. "

What do i have to do to get my money back!!!

 

[prostudio]

Hi!

I cant understand why this people are not serious with their bussines!
It make me feel bad when i listen like this things.....
Its like playing in a LAND BASED casino and the staff said to you " Please come back tomorrow to receive your money "
Its terrible for a gambler/player to WAIT OWN MONEY!

 

[vinylweatherman]

Joined this casino in July, but thought the customer service was crap and requested withdrawal.. This has been on going on months saying need id sent it, sent it, sent it, sent it, sent it and have been chasing chasing chasing chasing..

Finally they said they had id and money was ready to send to moneybookers, but stilll no withdrawal...

When I ask was told, will be "This withdrawal is ready since the 2nd of october. Our financial department will transfer the amount as soon as possible. "

What do i have to do to get my money back!!!

From this statement, you should have had it by now (Moneybookers).

First, log in to Moneybookers and check for the payment. If it isn't there you have the following options:-

1) Contact Nedplay Rep.
2) PAB (Pitch a Bitch)

From your post, the issue seems to be that you sent ID, but CS just kept on losing it, and requesting it again and again. This is a common complaint, and is a highly unsatisfactory state of affairs given that the ID images are a SECURITY and PRIVACY matter, rather than a mere email support request.

Emails are NOT "lost" (assuming you sent them to the correct email address), they are MISPLACED. This means that the casino CANNOT carry out their obligations to ensure your documents are dealt with securely, because they don't know where in the system they are.

 

[beengirl]

Refund

I have checked and no payments received..

I would advise everyone not to play here. This is the worse casino I have ever dealt with.. They are a joke!

I have contacted them again.. will report back.. Surprised they are not listed as rogue.. I'm new here and that was where I first searched!

 

[zebedy]

Joined this casino in July, but thought the customer service was crap !

Exactly the same in my experience , they seriously need to improve on there CS,

 

[paulcr]

I have a pending cashin from the 29th September with Nedplay, stuck on work in progress in cashcheck.

I did pm dutchrobin on the 7th October and he said he would look into it and get it to me as soon as possible. I have logged in within the last five minutes to check the status of the cahin and it still says work in progress.

 

[kandyman11]

i had the same problems a few months ago

i did get the money in the end after about 4 weeks of trying

as soon as it was in my bank i deleted the casino and went to another

 

[aceking123]

nedplay

sorry to say have to agree this outfit is poor nothing but problems from the day it was set up ,ive had nothing but problems then closed account down thank god i did .cheers

 

[ramones70]

It seems nothing has changed at Nedplay since I played there in July. It took 10 days to get my winnings to my Moneybookersaccount, and I haven't played there since.

 

[Roanan]

What wonderful support they have...

You create a support ticket and it sits for days until the system sends you an email stating:

This is an e-mail to remind you that your request (#12345) is pending and awaits your feedback.

Please follow the link below link to review and update your request:

My feedback? I submitted the ticket and it's THEM who has ignored it.
__________________________________________________

It's during times like these that I remember my Father's
last words, which were: "Don't son, that gun is loaded!!!"

 

[munnoos]

me think they will process the money but it will take very late atelease two month becouse i got one withdrawl after 60 days and another withdrawl is pending for 45 days not yet process.

 

[Edward D. Wood]

Oh my God....this support is really beyond todays standard.

I have managed to win 2200$ and it took them 2 days to get this withdrawal into status "work in progress".
I wrote them, cause its my first withdrawal about the docs they need. No answer. YES, I have made a ticket...but no reaction. Haha, then I read it takes about upt to 48h to respond.

The live chat is also not available.

It really makes me think about support quality. I hope I will get paid
I wrote dutchrobin a PM to speed things up..well lets hope.
I will keep my fingers crossed for all the guys here who are also waiting for their money.

Ed

 

[paulcr]

If they had much better support, ie. 24hr live help, and process payments daily, they could soon become one of the top microgaming sites imho.

Just a shame they fall down massively on these two issues.

 

[newjam]

I was given the runaround by these. In the end PAB did the trick but it seems that they pay only lip service to the definition of an accredited casino with regards to payout times. I will never deposit there again. Slow payout/poor cs is a good way to lose customers.

 

[Edward D. Wood]

at least I was able to reach their chat support!!!
strange thing is that 2 of my opened tickets are somehow disappeared in their system.

This support ticket system is a good idea, but when they are able to delete the tickets without traceable for the customer its worthless!!!

 

[dutchrobin]

Nedplay Support

Hi,

To all players in this thread:

I appreciate your comments made in this forum.

I would like to mention that I am always here to help with issues regarding payout and complaints.

Usually I am able to resolve all issues within 24 hours. Please PM me with your Nedplay account name so I can help you with your request.

The Nedplay support system is implemented to reply to player requests within a reasonable timeframe. When a player sends a message to [email protected], the system automatically adds the senders email address to the support system. The support team will reply to the requester and try to resolve the issue.

I regret the fact that there have been delays for players that posted in this threat and I will do everything in my power to avoid these in future.

Nedplay casino will always payout genuine players and I have taken the responsibility to increase our support department to meet the increasing demand for support as from the first of November 2009.

Players that request their first withdrawal, will be asked to send documents for verification of their age and a proof of address.

This usually means that the first withdrawal request takes longer and I would like to ask you to send me a message if you experience any problems with your withdrawal request.

We are improving our operations every day to give players a better service and I would like to mention that we are not the largest casino operator in the world. But our flexibility gives us the ability to offer promotions that can be very attractive to players.

We are very serious and honest in our ambitions and we wish to work with players to create a very nice casino with great promotions, offers and free tournaments.

Please contact me here in the forum or send a message to [email protected] if you have a comment or if you need anything else, I will be more than happy to help you

Kind Regards,
Robin

 

[bryand]

Hi Robin,

I have been a member of Nedplay for some time but have not yet deposited because I wanted to see if problems emerge as you are a new casino. It seems in this thread that Nedplay either (a) is not able to payout timely due to its financial condition or lack of personnel or (b) chooses not to payout in a timely manner. As you know, players put a high premium on casinos that payout timely and without complications. Can you explain the specific reason or reasons that Nedplay is getting payout complaints? When do you anticipate the problem(s) will be resolved?

Thanks.

Hi,

To all players in this thread:

I appreciate your comments made in this forum.

I would like to mention that I am always here to help with issues regarding payout and complaints.

Usually I am able to resolve all issues within 24 hours. Please PM me with your Nedplay account name so I can help you with your request.

The Nedplay support system is implemented to reply to player requests within a reasonable timeframe. When a player sends a message to [email protected], the system automatically adds the senders email address to the support system. The support team will reply to the requester and try to resolve the issue.

I regret the fact that there have been delays for players that posted in this threat and I will do everything in my power to avoid these in future.

Nedplay casino will always payout genuine players and I have taken the responsibility to increase our support department to meet the increasing demand for support as from the first of November 2009.

Players that request their first withdrawal, will be asked to send documents for verification of their age and a proof of address.

This usually means that the first withdrawal request takes longer and I would like to ask you to send me a message if you experience any problems with your withdrawal request.

We are improving our operations every day to give players a better service and I would like to mention that we are not the largest casino operator in the world. But our flexibility gives us the ability to offer promotions that can be very attractive to players.

We are very serious and honest in our ambitions and we wish to work with players to create a very nice casino with great promotions, offers and free tournaments.

Please contact me here in the forum or send a message to [email protected] if you have a comment or if you need anything else, I will be more than happy to help you

Kind Regards,
Robin

 

[buttkiss56]

robin

Hi Robin i sent you a pm and it wasn't anwered, can you please read and get back to me, i have some cash out that seem to be taking a very long time, thanks

 

[Edward D. Wood]

Hi Robin i sent you a pm and it wasn't anwered, can you please read and get back to me, i have some cash out that seem to be taking a very long time, thanks

So did I...but its just in the pending status for a few days

 

[beengirl]

I sent pm too...

Lets see when we get paid..


I will update you all..

 

[paulcr]

Is anyone here waiting for a payment from earlier than the 29th Sept. Thats the date mine is from, 2 weeks ago.

 

[Edward D. Wood]

Is anyone here waiting for a payment from earlier than the 29th Sept. Thats the date mine is from, 2 weeks ago.

Damn! At least you win this competition! Mine is just fresh from last Friday

 

[Roanan]

They haven't even acknowledged my support ticket from last Friday.
48 hours huh?

__________________________________________________

It's during times like these that I remember my Father's
last words, which were: "Don't son, that gun is loaded!!!"

 

[Edward D. Wood]

any news? I just saw that "dutchrobin" visited the forum today...

 

[paulcr]

I had a pm from Dutchrobin 8 days ago saying he'd look into my slow withdrawal. Not heard anything since and I have pm'd him a couple of times.

 

[buttkiss56]

I pm Robin yesterday and got a rely today,, and he said he will chase down my withdrawal,, well i think it's good news

 

[Edward D. Wood]

I pm Robin yesterday and got a rely today,, and he said he will chase down my withdrawal,, well i think it's good news

Lucky you.
I didn`t heard anything from him. Maybe its like standing in line?

 

[paulcr]

I just got my withdrawal from the 29th Sept. If they can sort out payment speeds i will be a returning player but i dont like having to wait 2 weeks for a moneybookers cashins. Thanks to dutchrobin if he was responsible for getting the withdrawal processed. Hopefully the other people on here will get their payments shortly.

 

[beengirl]

Thanks dutchrobin .. payment received today... I also asked for my account to be closed as wont be back..

 

[buttkiss56]

whoo hoo, got mine too, and even qualified for the 20,000 toruny, now just have to wait for neteller to get me reinstated there, grrrrrr but it's money in the bank for some christmas presents and some to my casions lol and i will be back lol not that i left, sometimes things happen and u just have to be patience.. thanks again Robin:notworthy

 

[Roanan]

5 days since I submitted a support ticket...still no response.

 

[buttkiss56]

grrrrrr neteller

well i almost had it, neteller declined it, and i asked before if i could have money put in before i had the test done and they said yes,so i asked Robin if he can put it on my visa, i hope he can, or i have to wait a bit longer, but wtg all

 

[Edward D. Wood]

well i almost had it, neteller declined it, and i asked before if i could have money put in before i had the test done and they said yes,so i asked Robin if he can put it on my visa, i hope he can, or i have to wait a bit longer, but wtg all

aaaaargh.....its like the situation years ago when those big bad guys in the schoolyard hold your schhool-rucksack in front of you.."Do you want it...do you want it?.."

Keep on fighting tiny little grasshopper

 

[Edward D. Wood]

UPDATE:

Had a chatsession with Judith. A kind person. And I told her that I am not really amused about this situation.

She promised to pass this to the financial-unit, that they will "answer" me today. Damnit, I don`t want an answer - I want my money.
Dutchrobin also is very quit and didn`t answered my PM`s from a few days ago.
Men...why can`t they see that they are ruining her own casino with this - I guess a good reputation here on this board would flood a lot of cash in their pockets. But maybe those pockets are full enough???

 

[dutchrobin]

re: Edward

Hi Ed,

I am following this thread with great interest and I will make sure that your withdrawal is processed as soon as possible. You also know the reason why this was delayed and I hope you understand this as well.

If there is anything I can do for you please let me know

Kind Regards,
Robin

 

[Edward D. Wood]

Hi Robin

So speaking of "as soon as possible" in a time-frame...is it today? Tomorrow or next week?

The so-called delayed reason was solved days ago, so why waiting?
Anyway, I thank you for getting back to me - and lets hope that the
money-train leaves the station and comes straight into my station..Loose Gaboose

Ed...just Ed thats ok

Hi Ed,

I am following this thread with great interest and I will make sure that your withdrawal is processed as soon as possible. You also know the reason why this was delayed and I hope you understand this as well.

If there is anything I can do for you please let me know

Kind Regards,
Robin

 

[Roanan]

ONE WEEK after submitting a support ticket, I'm still being ignored.

I wonder if they'll get around to the one I submitted today...the one requesting my account be CLOSED.

 

[jetset]

This is starting to look like one of those "hell-of-a-way-to-run-an-online-casino" cases, with the operator making the cardinal mistake of (a) not paying timeously and (b) not communicating.

It's all the more reprehensible because Floryntia claims with some pride that they are "....established by a group of players who combined their valuable player experience with the unbeaten, award winning Microgaming Casino software."

This might be an opportunity to test the reportedly much improved Kahnawake complaints channel.

 

[Edward D. Wood]

Hi Ed,

I am following this thread with great interest and I will make sure that your withdrawal is processed as soon as possible. .......

Kind Regards,
Robin

And definitely didn`t meant until this morning

@Roanan: Have you tried the online support? You can reach them CET about 3-4 o`clock. Just be patience try it several times in a row.
Maybe there is a problem and we all know that this casino isn`t that much "repsonsive".....just don`t give up.

 

[buttkiss56]

I talked to online support yesterday about neteller and Judith was very helpful, i had neteller on support too and they said they can't accept deposits from on-line gaming so i thought , well I won't say what i thought so i told Judith to put all my moeny back in and she did, i played a bit and then cashed out with visa now hopefully that will go though,, grrrrrrrrr, so wasted all my time with neteller getting my new account set up, oh well u live and learn

 

[Edward D. Wood]

I talked to online support yesterday about neteller and Judith was very helpful, i had neteller on support too and they said they can't accept deposits from on-line gaming so i thought , well I won't say what i thought so i told Judith to put all my moeny back in and she did, i played a bit and then cashed out with visa now hopefully that will go though,, grrrrrrrrr, so wasted all my time with neteller getting my new account set up, oh well u live and learn

And so your money is back at the start...2 days ready to reverse and then (maybe) proceeded to the so-called financial-unit. (or how they call it).
I`ve choosen moneybooker....by the way...my bodog withdrawal took about 30min today....hmm this makes me think.

 

[stoichkov]

re

i have withdraw pending since 03-10-2009
they send some money on 16-10-2009

but not the total still wait for ricive the rest of the money

 

[Roanan]

And definitely didn`t meant until this morning

@Roanan: Have you tried the online support? You can reach them CET about 3-4 o`clock. Just be patience try it several times in a row.
Maybe there is a problem and we all know that this casino isn`t that much "repsonsive".....just don`t give up.

Available between 09:00 am tot 11:00 pm
Saturday & sunday from 01:00 pm to 11:00 pm (CEST time / GMT +2)

Sorry, all our chat representatives are busy right now. Please either try again later or click here for support.nedplay.com to leave messages per email. This is monitored 24/7 and all email will be responded within 24/48 hours.

This is at 12:00 noon PST, or 9pm CEST.

2 hours before they're supposed to close, they're already closed.

 

[buttkiss56]

well not all my money,, left some in to play lol and yes back to the waiting game,, butt i have nothing else to do

 

[stoichkov]

re

they told me they gonne pay the rest this weekend . still nothing now !. i contacted from chat not working and the nedplay support site also still no reply .
pfffffff i hate this i deposit almost 5000 .

and if you win you dont get it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

[Edward D. Wood]

they told me they gonne pay the rest this weekend . still nothing now !. i contacted from chat not working and the nedplay support site also still no reply .
pfffffff i hate this i deposit almost 5000 .

and if you win you dont get it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

the same here...as you all read Robin wanted to solve this issue ASAP. Well, what he didn`t said. HOW LONG as soon as possible means.
its REALLY annyoing and the live support isn`t available at weekends

 

[AussieDave]

I will make sure that your withdrawal is processed as soon as possible.

It's now the 18'th Oct 2009 and Ed's been waiting at least since the 12'th Oct for his 2,200 withdrawal.

Granted most new casinos go experience teething problems. But NedPlay has been listed in the Baptism by Fire since July 2009.

This is just plain woeful. I'd expect this from a RTG clip joint but not a listed CM casino.

Going on the experiences posted here by members NedPlay should be re-branded NoPay. Kick'em to the not recommended list and maybe that will help them get their collective act together. Because frankly nothing their doing now is solving these issues.


Cheers

Dave

 

[vinylweatherman]

I talked to online support yesterday about neteller and Judith was very helpful, i had neteller on support too and they said they can't accept deposits from on-line gaming so i thought , well I won't say what i thought so i told Judith to put all my moeny back in and she did, i played a bit and then cashed out with visa now hopefully that will go though,, grrrrrrrrr, so wasted all my time with neteller getting my new account set up, oh well u live and learn

It is odd then that Neteller let you have an account, since they were set up EXCLUSIVELY to tap the online gambling market, originally targeting the USA and Canada when credit cards started to decline transactions.

Neteller have a list of countries where they DON'T allow gambling transactions, but normally they won't accept NEW account registrations either from such areas - there being little point.

It is odd to find that VISA WILL process (knowingly) gambling transactions, but Neteller will not. You may find that putting it back onto VISA also fails, in which case you would be stuck with a cheque.

Without knowing where you are located, we cannot advise which processors would be best for you.

 

[Edward D. Wood]

Funny enough that my ticket is on status "solved" in their ticket-system.
Sure - they approved my documents....but for me the ticket is half-way through the tunnel.

 

[Edward D. Wood]

even that this is gonna be the daily soap opera.

I just contacted the live-support. The person was as usual friendly but if you want some detailed information...it is just not possible. I didn`t went through the excuses. After a while I was speaking to someone else.
He will check the status and will be back in 30 min. This is really nice and friendly. Well lets see whats the result out of this.

Hm, very strange and odd. And it feels like loosing and that I am on the wrong side of this incident.

I will keep you updated. So, don`t miss the next time when its starts with "Hello my name is XXXXX - how can I help you? "

Ed.