Nedplay- payment issues

[Edward D. Wood]

UPDATE:

Had an chat with another guy from Nedplay - Robin is not answering the PM`s here!!

I was promised to get the first rate of my winning. TODAY. Guess what. Nothing until yet. It is now 10:38PM. Though it was promised! The rest would follow in the next 2 days.

He said they had problems with eWalletts....

I don`t get it. This is really annoying.

 

[allan757]

It would appear as this seems to be a common theme at nedplay, that is that the player ranks at the bottom of the food chain. Considering it is the players who fund the whole operation, it may be wise for existing players to consider if this is how you would treat somone in business. I certainly would not and would never entertain playing at an establishment such as this one.

 

[bryand]

Thread now says Resolved. Is it? I was hoping Nedplay would further respond to this thread.

 

[Edward D. Wood]

Thread now says Resolved. Is it? I was hoping Nedplay would further respond to this thread.

Well it is resolved for the person who had once started this thread.
I just pinned myself on this thread....and so some other guys here.

 

[maxd]

Thread now says Resolved. Is it?

Thread began as:

... What do i have to do to get my money back!!!

Later the OP posted:

.. payment received today...

Since the issue that started the thread was resolved the thread should be marked as 'resolved'.

As Edward ways, he (and others) tagged along for the ride but AFAIC the meter stops when the OP says "we done". If the tag-alongs want to start their own threads then they are, of course, free to do so.

 

[The Dude]

Admin Note

Admin note:
Max is correct in marking the thread "resolved", but since there are a few others chiming in, I've removed the preface and changed the title to "Payment issues" since this is what we are dealing with.
[/note]

This is most frustrating since these issues should have been resolved. They remain in the "fire" at the moment - but may drop out if this isn't taken care of "post haste".

 

[chuchu59]

Max is correct in stating that the original issue is resolved though the payment issues that other players introduced in this thread should be addressed as well. No point in starting new threads on them. May be even worse for the casino.

 

[dutchrobin]

Nedplay payments

Hi,

I would like to state that some of players in this thread have issues with their withdrawal requests.

Nedplay is not going to post information or reasons for delays that we consider "private" with regard to the privacy of the players.

Therefore it is hard for me to respond with a precise reason for a certain delay in particular situations.
I have contacted Bryan about this to give him an explanation.

Nedplay will always pay players and I would like to stress that the delays mentioned in this thread are unfortunate but not intentional.

Kind Regards,
Robin

 

[Edward D. Wood]

Hi,

I would like to state that some of players in this thread have issues with their withdrawal requests.

Nedplay is not going to post information or reasons for delays that we consider "private" with regard to the privacy of the players.

Therefore it is hard for me to respond with a precise reason for a certain delay in particular situations.
I have contacted Bryan about this to give him an explanation.

Nedplay will always pay players and I would like to stress that the delays mentioned in this thread are unfortunate but not intentional.

Kind Regards,
Robin

Hi Robin

Well thats very kind of you protecting peoples privacy. But, I wrote you 2 PM`s and you didn`t answer any of them.
So again PLEASE take a look into my account and get back to me with detailed information about the ongoing payment-status and WHEN the payment will done. And please - if you don`t want to give any private details here on the forum then send me a PM or let the guys in the support know whats up.
They are friendly and helpful but not well informed - so they are not able to answer questions. (Which isn`t their fault!!)

Ed

PS: Still not received one part (!) of the payment which was promised yesterday....

 

[AussieDave]

is hard for me to respond with a precise reason for a certain delay in particular situations.
I have contacted Bryan about this to give him an explanation.

Being that CM is based around providing legit players with a means to address online gambling issues, it's a certainty that if there is drama's at a venue then it will be posted here.

Not withstanding the fact that in most cases there are two side to every complaint. But from a players perspective and that of a long standing member, it become increasingly hard to keep an open mind when the number of complaints rise.

The obvious solution is to do what you've done Robyn by bringing Bryan up to speed. Least then he can offer some assurance that things are being addressed.



Cheers

Dave

 

[jetset]

Hi,

I would like to state that some of players in this thread have issues with their withdrawal requests.

Nedplay is not going to post information or reasons for delays that we consider "private" with regard to the privacy of the players.

Therefore it is hard for me to respond with a precise reason for a certain delay in particular situations.
I have contacted Bryan about this to give him an explanation.

Nedplay will always pay players and I would like to stress that the delays mentioned in this thread are unfortunate but not intentional.

Kind Regards,
Robin

On other occasions when this 'privacy' excuse has been used to rationalise a reluctance to explain what is going on, operators and players alike have been prepared to trust the 'Meister's word after he has discussed the issue in confidence with the online casino operator.

If there is something genuinely suspicious enough to void or delay payment to these new complainants, then I suggest that the casino manager opens a dialogue with Bryan, who has the experience and knowledge to make an independent judgement.

 

[Edward D. Wood]

So, I finally got payed!!!

The problem was that my former Credit-Card was under a special investigation. I lost the card and ordered a new one and so I registered my new card.
WHY the old card was being stated as "dangerous" and "fraudulentious". I really don`t know. Hm, there is a global-unit for Credit-Cards were information are being stored about YOU. Hmm..makes me think. So, what if you in there with a black stamp? How can you get out of it? (as a side-thought)
So Nedplay waited for a positive feedback from their payment departement and holded back my winnings. For a good sign they paid me 500$ and after 2 days, this morning, I received the rest.

And now? What was my experience and the conclusion with this?
I was very nervous and I stressed the support-people a lot with mails and chats. But NO I was always polite and I didn`t used an aggressive language. A "thank you" to Judith and Jan from the chat which were patient with me. As I was (a bit) patient with them.
And I always knew that they are just the frontline and certainly not responsible for the cause!

A negative point, in my view, was. The response time was a bit too long, the information which I received were a bit too weak. I had to ask several times and the support didn`t got the answers. May there is work to do for the support-stuff? I mean, they wanted to help but couldn`t get any information from their team. If they want I can work out a workflow with them - define processes and stuff like that
Robin tried to call me on the phone - I denied it - cause making calls or talks are just useful for the very moment, but in the end you don`t have it "written on paper". I had this in the past - and that is very bad experience!!
Again, they were always friendly and helpful - but limited in knowledge.

So, would I play there again? I think I will give them an another try - and hopefully I will able to withdraw again. To see how long it will take. And after that I will make my mind about them.

I hope I didn`t stole anyones time with this story and didn`t post business realted things that shouldn`t be posted in a forum. If so, please CM delete it!!!

For my case this thread can be stated as solved!

Ed

 

[buttkiss56]

WYG Edward glad you got paid, i'm still waiting for mine, pm'ed Robin twice hope i get an anwer soon

 

[buttkiss56]

OPPSSSSS that was supose to be WTG

 

[buttkiss56]

ok i'm a happy camper , i just checked my bank account and my withdrawal was put in, and they were fast, i withdrew on the 17th, they proccessed it on the 20th, so that is pretty good, i'm still waiting for one from playtech, they take forever, 6 to 14 days, then it has to go though instadebit another 4 days, grrrrrrrr.... so any way i'm happy with Nedplay, not that i wasn't to start with.

 

[doc3738]

Withdrawals

Am not defending NedPlay in the least,just giving a little info
I have found out that most microgaming casinos take a long time to pay out to a first or second time player.
I have also found that the bigger the deposit or the higher up the ladder you are the quicker your withdraws come
If you are say a copper member then you are a low level a bronze moves a little higher a silver higher
Until I finally got a higher status all my withdarws at micro casinos have been at least 14-20 days now I usually get them in about 3-4 days
I also use nothing but Quick Tender and E-wallet express for deposit and with draw

 

[bryand]

Wow. Lately i've been paid by Minivegas and VPL in under 48 hours (to QT). 3 or 4 days is too long IMO.

Am not defending NedPlay in the least,just giving a little info
I have found out that most microgaming casinos take a long time to pay out to a first or second time player.
I have also found that the bigger the deposit or the higher up the ladder you are the quicker your withdraws come
If you are say a copper member then you are a low level a bronze moves a little higher a silver higher
Until I finally got a higher status all my withdarws at micro casinos have been at least 14-20 days now I usually get them in about 3-4 days
I also use nothing but Quick Tender and E-wallet express for deposit and with draw

 

[mart1ni]

A month and a half and waiting

Hi all,

After waiting a few weeks without payment, having sent in ID and being told "I've received your ID and your payment will be processed" on Oct 5, I decided to do a thorough search for similar problems with Nedplay, and this forum post came up.

I have over 1000 pounds pending after wagering nearly two times the required amount for their unnecessary bonus offer on the slots. They've consistently dodged a straight answer about when I will be paid. When I pressured to post about it on forums I was told Oct 27:

"Dear xxxx,

At this moment we are in the process of validating your account details. The first payments sometimes take longer. Nedplay has never niclected to pay a withdrawal. Threatening with casinomeister has no influence on the way we work. On casinomeister you can check the fact that we pay every validated player.

We appreciate your patience and try to get this transfer of your withdrawal done as soon as possible.

Have a nice day."

Appalling spelling aside, they still have yet to make the payment to my account. In fact, they don't even reply to my emails anymore. I've been waiting a week since my last one.

That reminds me about something else strange in their system. Replies to their emails within the first day bounce back with Delivery failed. Likely an unintentional bug, but it happens every time and any reputable corporation would swiftly fix it.

FWIW, Nedplay does not pay every player in a timely manner or keep players informed about the status of their withdrawal. I'm not out to the knock the casino's reputation, only stating facts of my experience.

I'll let everyone know when I do get my payment.

 

[bryand]

Hi all,

After waiting a few weeks without payment, having sent in ID and being told "I've received your ID and your payment will be processed" on Oct 5, I decided to do a thorough search for similar problems with Nedplay, and this forum post came up.

I have over 1000 pounds pending after wagering nearly two times the required amount for their unnecessary bonus offer on the slots. They've consistently dodged a straight answer about when I will be paid. When I pressured to post about it on forums I was told Oct 27:

"Dear xxxx,

At this moment we are in the process of validating your account details. The first payments sometimes take longer. Nedplay has never niclected to pay a withdrawal. Threatening with casinomeister has no influence on the way we work. On casinomeister you can check the fact that we pay every validated player.

We appreciate your patience and try to get this transfer of your withdrawal done as soon as possible.

Have a nice day."

Appalling spelling aside, they still have yet to make the payment to my account. In fact, they don't even reply to my emails anymore. I've been waiting a week since my last one.

That reminds me about something else strange in their system. Replies to their emails within the first day bounce back with Delivery failed. Likely an unintentional bug, but it happens every time and any reputable corporation would swiftly fix it.

FWIW, Nedplay does not pay every player in a timely manner or keep players informed about the status of their withdrawal. I'm not out to the knock the casino's reputation, only stating facts of my experience.

I'll let everyone know when I do get my payment.

If you seek a resolution through this forum I suggest you do the following ASAP. Send a PM to maxd and ask to hide your post. Click the Pitch-A-Bitch link on the home page and follow directions.

 

[phil009]

why did i not raed on here 1st

hi all i am new on site so if i drop a clanker please forgive

wish i read this site b4 i joined nedplay geting a reply of them like hiting a brickwall i made a few deposit and liked the games then i had a bit of luck
won 400 pounds so i made a withdraw of 300 and lost the other 100

this was on 30th of last month sent id as asked sent emails for the next
weeks asking how long for withdraw ect.. no reply for 6 days then 4 e-mails
come at same time time saying its takes longer for a 1st withdraw

what i would like to know is 20+days to long
p.s like a fool i have still been makeing depoists there

 

[vinylweatherman]

hi all i am new on site so if i drop a clanker please forgive

wish i read this site b4 i joined nedplay geting a reply of them like hiting a brickwall i made a few deposit and liked the games then i had a bit of luck
won 400 pounds so i made a withdraw of 300 and lost the other 100

this was on 30th of last month sent id as asked sent emails for the next
weeks asking how long for withdraw ect.. no reply for 6 days then 4 e-mails
come at same time time saying its takes longer for a 1st withdraw

what i would like to know is 20+days to long
p.s like a fool i have still been makeing depoists there

20 days is WAY too long, even for a first withdrawal. There is something going seriously wrong with them, the delays being reported are way beyond the norm for a Microgaming casino. Most will pay after 24 hours in pending, so in around 3-5 business days. For a first withdrawal, there is only the additional delay caused by document verification, which should only add a similar length of delay, maybe at worst 10 business days.

The only thing their rep admitted was that they were seriously understaffed, and had gained too many players for them to cope with. They are supposed to be recruiting more staff to serve the players, but they had better hurry up, or the staff shortage will get solved in a different way

 

[mellowmenjo]

20 days is indeed to long!
I agree.
Even for the first.
Now here is my NEDPLAY story....

Im still awaiting payment.
My first pay out took 15 days.

Now my 2nd deposit......

They say the lost my documents.
Waiting 20 days now.
Contacting live support every day. (but aren't there 19 out of 20 times)
Also pm'd dutchrobin here at CM.
I did get a pm from here.
With a direct e-mail adress.
e-mailed her.
But no respons for 8 days now.
2 days ago they said they paid me, but I'm not so sure.
In my account it still says work in progress.
They said the money will be in within 3 days.
Keeping my fingers crossed.
Hope NEDPLAY will improve.
a-support
b-payment time

Ill post if money is in!

 

[vinylweatherman]

20 days is indeed to long!
I agree.
Even for the first.
Now here is my NEDPLAY story....

Im still awaiting payment.
My first pay out took 15 days.

Now my 2nd deposit......

They say the lost my documents.
Waiting 20 days now.
Contacting live support every day. (but aren't there 19 out of 20 times)
Also pm'd dutchrobin here at CM.
I did get a pm from here.
With a direct e-mail adress.
e-mailed her.
But no respons for 8 days now.
2 days ago they said they paid me, but I'm not so sure.
In my account it still says work in progress.
They said the money will be in within 3 days.
Keeping my fingers crossed.
Hope NEDPLAY will improve.
a-support
b-payment time

Ill post if money is in!

Damn careless of them
Surely they are processed with the UTMOST SECURITY because of their sensitive nature. When organisations "lose documents", it makes them potentially available for criminals to use for ID fraud. What casinos request is enough to pass a stringent ID verification process online, so any fraudster with these same documents could pass as you quite easily with another online casino, and many other online organisations. They might eve be able to make up "real world" fake ID from these files.

2 days ago they said they paid me, but I'm not so sure.
In my account it still says work in progress.
They said the money will be in within 3 days.

This is a common issue with MG Cashcheck. I have often received payment and find my withdrawal STILL showing as "work in progress" days later when checking something else. Some casinos seem faster than others at getting Cashcheck updated.
Assume therefore they did pay two days ago, and wait the third day. Complain again if no money arrives by Monday, and see if you get the same story, or a different excuse.

 

[biggambler567]

Payment

[pab-in-progress]It seems that ducthrobin has completely fanished from this forum, I haven't seen any activity on his profile since 19th Novemeber, which makes me wonder!!!! I guess I will not be getting my payment owed to me for october, what a pity, I had really liked this casino at first but with there persistent non-payment issues and non responses to users emails and pms I hope no-one players here again!!![/pab-in-progress]

 

[The Dude]

It seems that ducthrobin has completely fanished from this forum, I haven't seen any activity on his profile since 19th Novemeber, which makes me wonder!!!! I guess I will not be getting my payment owed to me for october, what a pity, I had really liked this casino at first but with there persistent non-payment issues and non responses to users emails and pms I hope no-one players here again!!!

Your PAB is still open - and we haven't given up hope on it, so hang in there

 

[gestelev]

No payment

[pab-in-progress]I have asked for a withdrawal from Nedplay on the 14th of November - $ 649.

A few days later they got the documents that they asked for and they were verified.

I have asked their support every second day - how the status is with my withdrawal - but nothing specific about when they will pay.

So I have now been waiting for 20 days and still no money [/pab-in-progress]

 

[biggambler567]

nedplay

It seems ducthrobin the rep for nedplay has vanished into thin air!!! He has not logged onto the forum since 19th November, I know my PAB is still open but come on guys this is rediculous, I would have thought he would have at least responded to max at least by now, males me wonder!!! hmmmmmm

 

[maxd]

Our current understanding is that Robin is AWOL for medical reasons. I know he had a serious accident earlier this year so there's no reason to doubt the medical emergency claim.

Robin has asked for, and as far as we are concerned he has been granted, a brief leave-of-absence, so to speak. That said I am still working the outstanding PABs and will press them with him ASAP. I believe we're talking a few days here so no one should have to wait too much longer for some results.

 

[gestelev]

Dear Max

Thank you very much for your help in this matter.

I have received my payment today - $ 649.75

 

[mellowmenjo]

I've received my payment 2.
There are still 2 tickets open for me tho.
No response what so ever. (posted about 2 weeks ago)
I've seen enough off nedplay.

 

[maphesto]

They have closed my issues but I havent received any money.

Withdrawal request was made nov 21 and the documents were approved nov 23.

However, they are trying to speed things up, when I read closed tickets they are showing me this:

Dear XXX,

Please chase withdrawal for maphesto, and send maphesto an email. Withdrawal is from november 21st and is still pending.

Regards,

XXX

This means that I probably will get my money, but I havent got an email from them. I often choose microgaming just to get winnings quicker, but I have even got money quicker from Club Player that this..

 

[Edward D. Wood]

After a while of flying around in the internet I looked for this thread and...oh boy this theme is still active.
I would this hassle expect from a Rouge casino group - or a "ops we ran out of money" casino....why the heck is this still active?
And further more - they banned Rushmore from the accred.-list for a good reason, but this casino behaviour is on the same level of the bottom line.

I was really thinking they had problems - making mistakes - like we all do. But they haven`t learned from it. Though they had the time to change their staff/system or whatsoever. Sad - very sad. It is a nice casino and the slots were pretty warm (for me).

I def. never will deposit again.

Just my 2 cents - if others want to play there....DO IT!!! I wish you all the Jackpots they offer and tons of money.

Ed

 

[The Dude]

...
And further more - they banned Rushmore from the accred.-list for a good reason, but this casino behaviour is on the same level of the bottom line...

Please note - they were removed from the Baptism by Fire section a couple of weeks ago.

We're having some serious communication problems at the moment...

 

[Tengil]

Please note - they were removed from the Baptism by Fire section a couple of weeks ago.

We're having some serious communication problems at the moment...

Hope they improve.

I tend to think that they have (or at least they did have) good intentions but werent experienced enough to straight up start a casino and succesfully managing it. Then issues started to pile up.. Add to that dutchrobins health issues and you get a mess.

 

[Roanan]

We're having some serious communication problems at the moment...

Ya think?

 

[Edward D. Wood]

Please note - they were removed from the Baptism by Fire section a couple of weeks ago.

We're having some serious communication problems at the moment...

Sorry Meister - my fault. It is always easier to scream out than to get all the information together!!!
Thanks for this update!

 

[maphesto]

Does anyone have contact with the Casino? I haven`t been able to reach them since last week. Live chat doesnt answer and they have not answer my last ticket.

It still say "work in progress" and the withdrawal request was made nov 21.

 

[threescatters]

[pab-in-progress]I withdrew also around nov 21st and have been asked for ID things, i sent them in quick but still no money I made a few deposits and played a lot then cashed out when i was up 20 - I am hardly breaking the bank or a high roller but still no money after a month almost [/pab-in-progress]

 

[maxd]

I heard from them a few days ago.

FWIW, we expect there should be movement on our PAB issues in the coming week. If not then ... things could start getting a little prickly.

 

[maphesto]

I finally reached Live Chat today.

She said this:

I have just contacted the finance department, and they will chase your withdrawal and contact you by mail today / night.


Its 700 we are talking about here.

 

[dutchrobin]

Payment and communication issues

Hi all,

I have to metion that I have been sick at home the last few weeks and unable to work. No excuse but thats why I could not respond quick enough.

Next monday I expect to be back at work and I will answer all your posts in this thread.

I apologize for the inconvenience this caused.

I will be online every day from next week.

Kind Regards,
Robin
Nedplay

 

[Jasminebed]

I am glad you are feeling well enough to be back to work. But there is a problem when no one else can fill in and take over the workload for an absent employee.

 

[biggambler567]

nedplay

Dutchrobin it is good to see that you are back, I hope you will answer me email and replies asap

 

[biggambler567]

Payment

I just logged into my neteller account and realised that I had finally be paid for October, now I am only owed for november, thanks max and casinomeister!!!!

 

[threescatters]

I am still waiting for my cashout from november . Have tried PMing robin again

 

[steffigraff77]

Looks like these guys have disappeared again. No response from live chat/ phone or email for days now and Dutch Robin is no longer to be found!
Anyone else had any success?

 

[maphesto]

I received this 2 days ago:

Dear maphesto,

Your payment is in the final stage and will be processed as soon as possible.

I have heard this a couple of times now. I have been waiting for my 700 since nov.

 

[boxer]

pending

hello all,

i also have 270e withdrawal pending from 19yh dec as many others also encountered this problem decided to join casinomeister.

it was 21st when documents were verified, i am able to contact livesupport but it is no use cause they won't say anything, just forwards ticket and 12 days with no answer.

for robin, my nedplay player id is : boxer90

is somebody else still having problems?

will be posting about the progress later on

 

[steffigraff77]

Has anyone managed to get throught to live chat. Its been unavailable for days for me now?

 

[maphesto]

No, I haven`t been able to reach them. Even Nedplay has got the new Microgaming update with the big casino I saw recently.