Nedplay- payment issues

buttkiss56

Newbie member
Joined
Feb 13, 2003
Location
canada
I pm Robin yesterday and got a rely today,, and he said he will chase down my withdrawal,, well i think it's good news:)
 

paulcr

Full Member
Joined
Aug 8, 2005
Location
UK
I just got my withdrawal from the 29th Sept. If they can sort out payment speeds i will be a returning player but i dont like having to wait 2 weeks for a moneybookers cashins. Thanks to dutchrobin if he was responsible for getting the withdrawal processed. Hopefully the other people on here will get their payments shortly.
 

beengirl

Dormant account
Joined
Sep 30, 2009
Location
uk
Thanks dutchrobin .. payment received today... I also asked for my account to be closed as wont be back..
 

buttkiss56

Newbie member
Joined
Feb 13, 2003
Location
canada
whoo hoo, got mine too, and even qualified for the 20,000 toruny, now just have to wait for neteller to get me reinstated there, grrrrrr but it's money in the bank for some christmas presents and some to my casions lol and i will be back lol not that i left, sometimes things happen and u just have to be patience.. thanks again Robin:notworthy
 

buttkiss56

Newbie member
Joined
Feb 13, 2003
Location
canada
grrrrrr neteller

well i almost had it, neteller declined it, and i asked before if i could have money put in before i had the test done and they said yes,so i asked Robin if he can put it on my visa, i hope he can, or i have to wait a bit longer, but wtg all :thumbsup:
 

Edward D. Wood

Dormant account
Joined
Oct 30, 2007
Location
europe
well i almost had it, neteller declined it, and i asked before if i could have money put in before i had the test done and they said yes,so i asked Robin if he can put it on my visa, i hope he can, or i have to wait a bit longer, but wtg all :thumbsup:

aaaaargh.....its like the situation years ago when those big bad guys in the schoolyard hold your schhool-rucksack in front of you.."Do you want it...do you want it?.." :rolleyes:

Keep on fighting tiny little grasshopper;)
 

Edward D. Wood

Dormant account
Joined
Oct 30, 2007
Location
europe
UPDATE:

Had a chatsession with Judith. A kind person. And I told her that I am not really amused about this situation.

She promised to pass this to the financial-unit, that they will "answer" me today. Damnit, I don`t want an answer - I want my money.
Dutchrobin also is very quit and didn`t answered my PM`s from a few days ago.
Men...why can`t they see that they are ruining her own casino with this - I guess a good reputation here on this board would flood a lot of cash in their pockets. But maybe those pockets are full enough???
 

dutchrobin

Dormant account
Joined
Dec 19, 2007
Location
Curacao, Netherlands Antilles
re: Edward

Hi Ed,

I am following this thread with great interest and I will make sure that your withdrawal is processed as soon as possible. You also know the reason why this was delayed and I hope you understand this as well.

If there is anything I can do for you please let me know;)

Kind Regards,
Robin
 
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Edward D. Wood

Dormant account
Joined
Oct 30, 2007
Location
europe
Hi Robin

So speaking of "as soon as possible" in a time-frame...is it today? Tomorrow or next week?

The so-called delayed reason was solved days ago, so why waiting?
Anyway, I thank you for getting back to me - and lets hope that the
money-train leaves the station and comes straight into my station..Loose Gaboose:p;)

Ed...just Ed thats ok

Hi Ed,

I am following this thread with great interest and I will make sure that your withdrawal is processed as soon as possible. You also know the reason why this was delayed and I hope you understand this as well.

If there is anything I can do for you please let me know;)

Kind Regards,
Robin
 
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Roanan

Banned User - abusive flamming - misogynist
Joined
Oct 6, 2009
Location
Langley, BC...in Canada, eh?
ONE WEEK after submitting a support ticket, I'm still being ignored.

I wonder if they'll get around to the one I submitted today...the one requesting my account be CLOSED.
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
This is starting to look like one of those "hell-of-a-way-to-run-an-online-casino" cases, with the operator making the cardinal mistake of (a) not paying timeously and (b) not communicating.

It's all the more reprehensible because Floryntia claims with some pride that they are "....established by a group of players who combined their valuable player experience with the unbeaten, award winning Microgaming Casino software."

This might be an opportunity to test the reportedly much improved Kahnawake complaints channel.
 

Edward D. Wood

Dormant account
Joined
Oct 30, 2007
Location
europe
Hi Ed,

I am following this thread with great interest and I will make sure that your withdrawal is processed as soon as possible. .......

Kind Regards,
Robin

And definitely didn`t meant until this morning:mad:

@Roanan: Have you tried the online support? You can reach them CET about 3-4 o`clock. Just be patience try it several times in a row.
Maybe there is a problem and we all know that this casino isn`t that much "repsonsive".....just don`t give up.
 

buttkiss56

Newbie member
Joined
Feb 13, 2003
Location
canada
I talked to online support yesterday about neteller and Judith was very helpful, i had neteller on support too and they said they can't accept deposits from on-line gaming so i thought , well I won't say what i thought so i told Judith to put all my moeny back in and she did, i played a bit and then cashed out with visa now hopefully that will go though,, grrrrrrrrr, so wasted all my time with neteller getting my new account set up, oh well u live and learn
 

Edward D. Wood

Dormant account
Joined
Oct 30, 2007
Location
europe
I talked to online support yesterday about neteller and Judith was very helpful, i had neteller on support too and they said they can't accept deposits from on-line gaming so i thought , well I won't say what i thought so i told Judith to put all my moeny back in and she did, i played a bit and then cashed out with visa now hopefully that will go though,, grrrrrrrrr, so wasted all my time with neteller getting my new account set up, oh well u live and learn

And so your money is back at the start...2 days ready to reverse and then (maybe) proceeded to the so-called financial-unit. (or how they call it).
I`ve choosen moneybooker....by the way...my bodog withdrawal took about 30min today....hmm this makes me think.
 

stoichkov

Dormant account
Joined
Feb 21, 2009
Location
BELGIUM
re

i have withdraw pending since 03-10-2009
they send some money on 16-10-2009

but not the total still wait for ricive the rest of the money
 

Roanan

Banned User - abusive flamming - misogynist
Joined
Oct 6, 2009
Location
Langley, BC...in Canada, eh?
And definitely didn`t meant until this morning:mad:

@Roanan: Have you tried the online support? You can reach them CET about 3-4 o`clock. Just be patience try it several times in a row.
Maybe there is a problem and we all know that this casino isn`t that much "repsonsive".....just don`t give up.

Available between 09:00 am tot 11:00 pm
Saturday & sunday from 01:00 pm to 11:00 pm (CEST time / GMT +2)

Sorry, all our chat representatives are busy right now. Please either try again later or click here for support.nedplay.com to leave messages per email. This is monitored 24/7 and all email will be responded within 24/48 hours.


This is at 12:00 noon PST, or 9pm CEST.

2 hours before they're supposed to close, they're already closed.
 

buttkiss56

Newbie member
Joined
Feb 13, 2003
Location
canada
well not all my money,, left some in to play lol and yes back to the waiting game,, butt i have nothing else to do :D
 

stoichkov

Dormant account
Joined
Feb 21, 2009
Location
BELGIUM
re

they told me they gonne pay the rest this weekend . still nothing now !. i contacted from chat not working and the nedplay support site also still no reply .
pfffffff i hate this i deposit almost 5000 .

and if you win you dont get it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
 

Edward D. Wood

Dormant account
Joined
Oct 30, 2007
Location
europe
they told me they gonne pay the rest this weekend . still nothing now !. i contacted from chat not working and the nedplay support site also still no reply .
pfffffff i hate this i deposit almost 5000 .

and if you win you dont get it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

the same here...as you all read Robin wanted to solve this issue ASAP. Well, what he didn`t said. HOW LONG as soon as possible means.
its REALLY annyoing and the live support isn`t available at weekends:mad:
 

AussieDave

Banned User
Joined
Dec 24, 2005
Location
Australia
I will make sure that your withdrawal is processed as soon as possible.

It's now the 18'th Oct 2009 and Ed's been waiting at least since the 12'th Oct for his 2,200 withdrawal.

Granted most new casinos go experience teething problems. But NedPlay has been listed in the Baptism by Fire since July 2009.

This is just plain woeful. I'd expect this from a RTG clip joint but not a listed CM casino.

Going on the experiences posted here by members NedPlay should be re-branded NoPay. Kick'em to the not recommended list and maybe that will help them get their collective act together. Because frankly nothing their doing now is solving these issues.


Cheers

Dave
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I talked to online support yesterday about neteller and Judith was very helpful, i had neteller on support too and they said they can't accept deposits from on-line gaming so i thought , well I won't say what i thought so i told Judith to put all my moeny back in and she did, i played a bit and then cashed out with visa now hopefully that will go though,, grrrrrrrrr, so wasted all my time with neteller getting my new account set up, oh well u live and learn

It is odd then that Neteller let you have an account, since they were set up EXCLUSIVELY to tap the online gambling market, originally targeting the USA and Canada when credit cards started to decline transactions.

Neteller have a list of countries where they DON'T allow gambling transactions, but normally they won't accept NEW account registrations either from such areas - there being little point.

It is odd to find that VISA WILL process (knowingly) gambling transactions, but Neteller will not. You may find that putting it back onto VISA also fails, in which case you would be stuck with a cheque.

Without knowing where you are located, we cannot advise which processors would be best for you.
 

Edward D. Wood

Dormant account
Joined
Oct 30, 2007
Location
europe
Funny enough that my ticket is on status "solved" in their ticket-system.
Sure - they approved my documents....but for me the ticket is half-way through the tunnel.
 

Edward D. Wood

Dormant account
Joined
Oct 30, 2007
Location
europe
even that this is gonna be the daily soap opera.

I just contacted the live-support. The person was as usual friendly but if you want some detailed information...it is just not possible. I didn`t went through the excuses. After a while I was speaking to someone else.
He will check the status and will be back in 30 min. This is really nice and friendly. Well lets see whats the result out of this.

Hm, very strange and odd. And it feels like loosing and that I am on the wrong side of this incident.

I will keep you updated. So, don`t miss the next time when its starts with "Hello my name is XXXXX - how can I help you? "

Ed.
 
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