Casino Complaint Withdrawal runaround from Coolcat-casino.com and Slotsofvegas.com over 4 months

[WGTYUL]

Hello, So I have "won" almost 30k and after submitting all requested documents am getting the run around. "We never received", "Do you have a confirmation number", "We tried to send you a wire but the bank does not accept", the last one I know is wrong and ridiculous because the most ironic in all this is that the casino itself has actually sent me wires in the past. It would appear that they no longer care about how they appear. FYI and player beware.

 

[mulven]

Hello, So I have "won" almost 30k and after submitting all requested documents am getting the run around. "We never received", "Do you have a confirmation number", "We tried to send you a wire but the bank does not accept", the last one I know is wrong and ridiculous because the most ironic in all this is that the casino itself has actually sent me wires in the past. It would appear that they no longer care about how they appear. FYI and player beware.

You should reach out to the forum rep for Virtual Casino Group / Ace Revenue, @TawniVirtualAce

Should help you cut through possible delays/excuses and from other posts like these it seems like the players eventually get paid with the help of Tawni.