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Nedplay- payment issues

Discussion in 'Casino Complaints - Non-Bonus Issues' started by beengirl, Oct 10, 2009.

    Oct 10, 2009
  1. beengirl

    beengirl Dormant account

    Joined this casino in July, but thought the customer service was crap and requested withdrawal.. This has been on going on months saying need id sent it, sent it, sent it, sent it, sent it and have been chasing chasing chasing chasing..

    Finally they said they had id and money was ready to send to moneybookers, but stilll no withdrawal...

    When I ask was told, will be "This withdrawal is ready since the 2nd of october. Our financial department will transfer the amount as soon as possible. "

    What do i have to do to get my money back!!!
  2. Oct 10, 2009
  3. prostudio

    prostudio Quit Gambling


    I cant understand why this people are not serious with their bussines!
    It make me feel bad when i listen like this things.....
    Its like playing in a LAND BASED casino and the staff said to you " Please come back tomorrow to receive your money "
    Its terrible for a gambler/player to WAIT OWN MONEY!
  4. Oct 10, 2009
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    STILL At Leisure
    United Kingdom
    From this statement, you should have had it by now (Moneybookers).

    First, log in to Moneybookers and check for the payment. If it isn't there you have the following options:-

    1) Contact Nedplay Rep.
    2) PAB (Pitch a Bitch)

    From your post, the issue seems to be that you sent ID, but CS just kept on losing it, and requesting it again and again. This is a common complaint, and is a highly unsatisfactory state of affairs given that the ID images are a SECURITY and PRIVACY matter, rather than a mere email support request.

    Emails are NOT "lost" (assuming you sent them to the correct email address), they are MISPLACED. This means that the casino CANNOT carry out their obligations to ensure your documents are dealt with securely, because they don't know where in the system they are.
  6. Oct 11, 2009
  7. beengirl

    beengirl Dormant account


    I have checked and no payments received..

    I would advise everyone not to play here. This is the worse casino I have ever dealt with.. They are a joke!

    I have contacted them again.. will report back.. Surprised they are not listed as rogue.. I'm new here and that was where I first searched!
    Last edited: Oct 11, 2009
  8. Oct 11, 2009
  9. zebedy

    zebedy No!!!! Im Spartacus MM webmeister

    brain stergeon
    Up a Tree
    Exactly the same in my experience , they seriously need to improve on there CS,
  10. Oct 11, 2009
  11. paulcr

    paulcr Full Member

    I have a pending cashin from the 29th September with Nedplay, stuck on work in progress in cashcheck.

    I did pm dutchrobin on the 7th October and he said he would look into it and get it to me as soon as possible. I have logged in within the last five minutes to check the status of the cahin and it still says work in progress.
  12. Oct 11, 2009
  13. kandyman11

    kandyman11 Dormant account

    i had the same problems a few months ago

    i did get the money in the end after about 4 weeks of trying

    as soon as it was in my bank i deleted the casino and went to another
  14. Oct 11, 2009
  15. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM


    sorry to say have to agree this outfit is poor nothing but problems from the day it was set up ,ive had nothing but problems then closed account down thank god i did .cheers
  16. Oct 11, 2009
  17. ramones70

    ramones70 Quit Gambling

    It seems nothing has changed at Nedplay since I played there in July. It took 10 days to get my winnings to my Moneybookersaccount, and I haven't played there since.
  18. Oct 11, 2009
  19. Roanan

    Roanan Banned User - abusive flamming - misogynist

    Langley, BC...in Canada, eh?
    What wonderful support they have...

    You create a support ticket and it sits for days until the system sends you an email stating:

    This is an e-mail to remind you that your request (#12345) is pending and awaits your feedback.

    Please follow the link below link to review and update your request:

    My feedback? I submitted the ticket and it's THEM who has ignored it.

    It's during times like these that I remember my Father's
    last words, which were: "Don't son, that gun is loaded!!!"
  20. Oct 12, 2009
  21. munnoos

    munnoos Dormant account PABnononaccred

    me think they will process the money but it will take very late atelease two month becouse i got one withdrawl after 60 days and another withdrawl is pending for 45 days not yet process.
  22. Oct 12, 2009
  23. Edward D. Wood

    Edward D. Wood Dormant account

    Computer stuff
    :eek: Oh my God....this support is really beyond todays standard.

    I have managed to win 2200$ and it took them 2 days to get this withdrawal into status "work in progress".
    I wrote them, cause its my first withdrawal about the docs they need. No answer. YES, I have made a ticket...but no reaction. Haha, then I read it takes about upt to 48h to respond.

    The live chat is also not available.

    It really makes me think about support quality. I hope I will get paid:confused:
    I wrote dutchrobin a PM to speed things up..well lets hope.
    I will keep my fingers crossed for all the guys here who are also waiting for their money.

    Last edited: Oct 12, 2009
    1 person likes this.
  24. Oct 12, 2009
  25. paulcr

    paulcr Full Member

    If they had much better support, ie. 24hr live help, and process payments daily, they could soon become one of the top microgaming sites imho.

    Just a shame they fall down massively on these two issues.
  26. Oct 12, 2009
  27. newjam

    newjam Dormant account

    I was given the runaround by these. In the end PAB did the trick but it seems that they pay only lip service to the definition of an accredited casino with regards to payout times. I will never deposit there again. Slow payout/poor cs is a good way to lose customers.
  28. Oct 12, 2009
  29. Edward D. Wood

    Edward D. Wood Dormant account

    Computer stuff
    at least I was able to reach their chat support!!!
    strange thing is that 2 of my opened tickets are somehow disappeared in their system.

    This support ticket system is a good idea, but when they are able to delete the tickets without traceable for the customer its worthless!!!:mad:
  30. Oct 13, 2009
  31. dutchrobin

    dutchrobin Dormant account

    Casino Manager
    Curacao, Netherlands Antilles
    Nedplay Support


    To all players in this thread:

    I appreciate your comments made in this forum.

    I would like to mention that I am always here to help with issues regarding payout and complaints.

    Usually I am able to resolve all issues within 24 hours. Please PM me with your Nedplay account name so I can help you with your request.

    The Nedplay support system is implemented to reply to player requests within a reasonable timeframe. When a player sends a message to This email is not visible to you., the system automatically adds the senders email address to the support system. The support team will reply to the requester and try to resolve the issue.

    I regret the fact that there have been delays for players that posted in this threat and I will do everything in my power to avoid these in future.

    Nedplay casino will always payout genuine players and I have taken the responsibility to increase our support department to meet the increasing demand for support as from the first of November 2009.

    Players that request their first withdrawal, will be asked to send documents for verification of their age and a proof of address.

    This usually means that the first withdrawal request takes longer and I would like to ask you to send me a message if you experience any problems with your withdrawal request.

    We are improving our operations every day to give players a better service and I would like to mention that we are not the largest casino operator in the world. But our flexibility gives us the ability to offer promotions that can be very attractive to players.

    We are very serious and honest in our ambitions and we wish to work with players to create a very nice casino with great promotions, offers and free tournaments.

    Please contact me here in the forum or send a message to This email is not visible to you. if you have a comment or if you need anything else, I will be more than happy to help you;)

    Kind Regards,
  32. Oct 14, 2009
  33. bryand

    bryand Beach Bum

    Just Across the Hudson River
    Hi Robin,

    I have been a member of Nedplay for some time but have not yet deposited because I wanted to see if problems emerge as you are a new casino. It seems in this thread that Nedplay either (a) is not able to payout timely due to its financial condition or lack of personnel or (b) chooses not to payout in a timely manner. As you know, players put a high premium on casinos that payout timely and without complications. Can you explain the specific reason or reasons that Nedplay is getting payout complaints? When do you anticipate the problem(s) will be resolved?


  34. Oct 14, 2009
  35. buttkiss56

    buttkiss56 Full Member


    Hi Robin i sent you a pm and it wasn't anwered, can you please read and get back to me, i have some cash out that seem to be taking a very long time, thanks:)
  36. Oct 14, 2009
  37. Edward D. Wood

    Edward D. Wood Dormant account

    Computer stuff
    So did I...but its just in the pending status for a few days:)
  38. Oct 14, 2009
  39. beengirl

    beengirl Dormant account

    I sent pm too...

    Lets see when we get paid..

    I will update you all..

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