So, I finally got payed!!!
The problem was that my former Credit-Card was under a special investigation. I lost the card and ordered a new one and so I registered my new card.
WHY the old card was being stated as "dangerous" and "fraudulentious". I really don`t know. Hm, there is a global-unit for Credit-Cards were information are being stored about YOU. Hmm..makes me think. So, what if you in there with a black stamp? How can you get out of it? (as a side-thought)
So Nedplay waited for a positive feedback from their payment departement and holded back my winnings. For a good sign they paid me 500$ and after 2 days, this morning, I received the rest.
And now? What was my experience and the conclusion with this?
I was very nervous and I stressed the support-people a lot with mails and chats. But NO I was always polite and I didn`t used an aggressive language. A "thank you" to Judith and Jan from the chat which were patient with me. As I was (a bit) patient with them.
And I always knew that they are just the frontline and certainly not responsible for the cause!
A negative point, in my view, was. The response time was a bit too long, the information which I received were a bit too weak. I had to ask several times and the support didn`t got the answers. May there is work to do for the support-stuff? I mean, they wanted to help but couldn`t get any information from their team. If they want I can work out a workflow with them - define processes and stuff like that
Robin tried to call me on the phone - I denied it - cause making calls or talks are just useful for the very moment, but in the end you don`t have it "written on paper". I had this in the past - and that is very bad experience!!
Again, they were always friendly and helpful - but limited in knowledge.
So, would I play there again? I think I will give them an another try - and hopefully I will able to withdraw again. To see how long it will take. And after that I will make my mind about them.
I hope I didn`t stole anyones time with this story and didn`t post business realted things that shouldn`t be posted in a forum. If so, please CM delete it!!!
For my case this thread can be stated as solved!
Ed