Withdrawn: Nedplay: slo-pay and AWOL Customer Service

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
[withdrawn]As many readers know there have been a number of unresolved issues regarding Nedplay here at Casinomeister. There are currently at least three unaddressed PABs plus a number of issues on the forums that have received little or no attention from Nedplay in the last month or so.

When these combined issues had come to a crisis point about a month ago we were told that the Nedplay manager was on sick leave for another week or so and that all things would be addressed shortly. A few things moved forward incrementally but most of it remained unresolved and unaddressed.

I'm afraid the grace period asked for and granted on the PABs has come and gone and those issues are now being ignored by Nedplay management and Customer Service. Our attempts to get their attention are, once again, going unanswered. So, with all due respect and best wishes to the ailing party I'm afraid I have no choice but to issue the following:

Warning: Nedplay is slo-paying players with approved withdrawals and largely ignoring both player and third-party attempts to get their attention on the issues. Until there is evidence that these problems have been resolved players are advised to proceed with extreme caution with this casino.
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maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
IMPORTANT UPDATE:

I've just been informed as to some of the reason and nature of the silent treatment we've all been getting from Nedplay: in all likelihood they will be under new management soon.

Having been in touch with the new party I now have every reason to believe that players with outstanding issues with Nedplay will be dealt with promptly and fairly if and when the transfer takes place.

I've made an announcement regarding this here.

It's been a long winter for unpaid Nedplay players but the forecast is looking significantly better. Stay tuned ....

PS. I should add that if the change goes through this Warning will be withdrawn immediately.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Just to be perfectly clear ...
The warning is still valid. I would suggest that all players cease depositing into this casino until we know that the torch has been passed on to someone else committed to deal with this situation.
 

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