Hi,
To all players in this thread:
I appreciate your comments made in this forum.
I would like to mention that I am always here to help with issues regarding payout and complaints.
Usually I am able to resolve all issues within 24 hours. Please PM me with your Nedplay account name so I can help you with your request.
The Nedplay support system is implemented to reply to player requests within a reasonable timeframe. When a player sends a message to
support@nedplay.com, the system automatically adds the senders email address to the support system. The support team will reply to the requester and try to resolve the issue.
I regret the fact that there have been delays for players that posted in this threat and I will do everything in my power to avoid these in future.
Nedplay casino will always payout genuine players and I have taken the responsibility to increase our support department to meet the increasing demand for support as from the first of November 2009.
Players that request their first withdrawal, will be asked to send documents for verification of their age and a proof of address.
This usually means that the first withdrawal request takes longer and I would like to ask you to send me a message if you experience any problems with your withdrawal request.
We are improving our operations every day to give players a better service and I would like to mention that we are not the largest casino operator in the world. But our flexibility gives us the ability to offer promotions that can be very attractive to players.
We are very serious and honest in our ambitions and we wish to work with players to create a very nice casino with great promotions, offers and free tournaments.
Please contact me here in the forum or send a message to
support@nedplay.com if you have a comment or if you need anything else, I will be more than happy to help you
Kind Regards,
Robin