WARNING Mystake.com: huge fail on player complaints and responsible gambling practice

[maxd]

Whatever else Mystake people get up to in the course of their business day paying even the slightest attention to player complaints and Responsible Gaming practice is not one of them.

Early in 2023 we received a complaint from a player who had "a serious gambling addiction". After losing heavily they had formally requested self-exclusion at Mystake via Curacao eGaming (CEG) and were told that exclusion was in place. Shortly thereafter the player went on to create no less than 29 new accounts at the casino simply by using a different email address, including -- just for good measure -- an account under the name "Fake Player" and email "fakeplayer@fake.com". Deposits were accepted without difficulty.

After the player brought the case to us we tried for weeks to get the casino to respond to the player's case: nothing. When finally we told them that a Casinomeister Warning was in the making for their continued silence suddenly we heard that a new rep was available and would handle things. To make a long story short they did not: same deafening silence as before.

WARNING: Mystake is fast on accepting player deposits but seems "unavailable" for pretty much anything else. Players are strongly advised to look elsewhere for their online gaming services.

 

[L&L-Jan]

love the exclusive thumbnails:

 

[Deeplay]

This alas is the one major downside of crypto offshore gambling. Most cases zero safety net! Impossible to SE because you can just open a new account even if your current account is closed on request. It is pretty lethal for GCs. And this goes also for the better cryptos - places where I have had zero issues ever - but if I ever wanted to SE it would be almost impossible if not impossible. And even those cryptos that do require some level of KYC it is very easy to work around for people who want to know how to and is not in itself a block so long as you are on a decent VPN.

The upside from a gambling perspective is fast near instant cash outs - and zero restrictions forced down the throat of players like happens in the UK. But yeah heavy price to pay for those who have gambling issues and no real way to bridge that gap I think.

 

[antpulpfiction]

It's important for online casinos to prioritize responsible gaming practices and listen to player complaints. It's unacceptable that Mystake didn't take any action despite being informed of the player's addiction and self-exclusion request.

It's always a good idea to do your research before choosing an online casino to ensure they have a good reputation and prioritize player safety. Thanks for sharing your experience and warning others about Mystake's poor customer service.

 

[Mark_Lottomart]

I hope you don’t mind this suggestion, but isn’t this thread pretty much the same as promoting those affiliates who target “non Gamstop casinos”?

People reading this thread who are self excluded could be tempted to reopen another account?

Mark

 

[maxd]

... People reading this thread who are self excluded could be tempted to reopen another account?

Hmm, interesting point. Brings up the question of how to red flag a place with woeful SE & RG practices without encouraging those who might be susceptible to being exploited by same.

- Max

 

[justdoit]

most of this casinos are own by same ppl, now they start crypto casino they call it BC, Vave, K8, and they have at list another 50 casinos on no-gamstop casinos, most of them are fake slots like hacksaw one on dead or a wild every other casino you land 2 scatter you know bonus will land guaranty, but not on one of this casinos,

Fake


real one


real game called Wild Frames not Wild Flames

a lot of streamers they using and one of them sad on twitter they do supply streamer with fake money

 

[Deeplay]

I hope you don’t mind this suggestion, but isn’t this thread pretty much the same as promoting those affiliates who target “non Gamstop casinos”?

People reading this thread who are self excluded could be tempted to reopen another account?

Mark

That is a good point and has always been an issue when discussing off shore gaming even the operations which are not using fake software and so on. I dont think there is any workaround on this other than a forum having a complete ban on discussing anything related to offshore gaming in weak licensing regions. But then people will just find another site to find the info they want - they are many many places online discussing these issues by now.

From CMs pov I think its a really tough one because they are people here who do play at cryptos which no matter if we like it or not are not a problem to play at and offer what you can call very good service. But yeah I agree it does not help problem gamblers at all but then on the flip side this is a gambling forum. CGs need to take a total approach to overcoming addiction which does not always happen - and hard truth is if they dont find information here if wanting to gamble they will find it elsewhere thats the reality.

 

[bamberfishcake]

I hope you don’t mind this suggestion, but isn’t this thread pretty much the same as promoting those affiliates who target “non Gamstop casinos”?

People reading this thread who are self excluded could be tempted to reopen another account?

Mark

I dunno. I think CM won't be high up on a list of places to look if you are on GAMSTOP. Besides, addicts will find what they seek, and it's not like CM is promoting them - it's actually the opposite, and this thread is a warning to players.

What's the alternative? Don't talk about dodgy casinos and affiliates? Talk in code? Name, shame, and stop babysitting, that's what I say

 

[ladyhawke]

Every time I see this thread, my brain automatically translates 'Mystake.com' to 'Mistake.com', which actually seems far more accurate than their original name.

 

[interlog]

I don't quite get this. Player asked to be self excluded and the casino complied with that request. So far so good. Player then rather than do the right thing and stop playing circumvents the self exclusion by opening more accounts.

What happened then other than the casino not responding to CM once the player complaint here (and a warning was issued for that part, no problem with that). Did the casino not refund deposits once it was discovered that the player was the same as the one that self excluded? Should the casino do this in any case if it was the player that circumvented the self exclusion?

Didn't the same thing happen to UKGC licensed casinos prior to Gamstop? Even now, I bet that there are players trying to circumvent Gamstop and attempt to register with UKGC casinos despite being self excluded?

 

[maxd]

... Did the casino not refund deposits once it was discovered that the player was the same as the one that self excluded? Should the casino do this in any case if it was the player that circumvented the self exclusion? ...

My understanding is that the casino has since offered to refund some -- but not all -- of the post-SE deposits.

For a casino licensed in a decent jurisdiction if it can be proven that the player's SE was in place at the time they tried to re-register with UNaltered personal info then yes, the casino is generally on the hook for returning deposits.

If the player has significantly altered their registration data in order to circumvent the SE registration block then the fault is the player's not the casino's and returning deposits is typically not required (though in practice it is often done anyway).

Of course the meaning of "significantly altered" is often a judgement call and is usually decided on a case-by-case basis.

- Max

 

[deleted20230517]

But we all know those places have zero burden upon signup. Anyone can register, anyone can deposit. They dont give a shit. And really if i was to gamble somewhere i'd prefer a signup proces with minimum effort to be honest.

Player should seek help; it's a bit of crazy registering 29 accounts after a self exclusion and even deposit with it.

 

[electronictonic]

Every time I see this thread, my brain automatically translates 'Mystake.com' to 'Mistake.com', which actually seems far more accurate than their original name.

Funny my brain automatically translated it to to Pisstake.com .

 

[wydangayo]

Would this warning also count for the site's US facing "Sweepstakes" Casino Stake.us? This isn't the first site I've seen with a warning against Stake. The two are directly related, but since online gambling isn't legally allowed in the US, they created a social casino with the sweepstakes model: having 2 separate currencies "sitename/gold coins (GC) and sweepstake coins (SC) with only the sweepstakes being redeemable for real money. It's supposed to be no purchase necessary to win and your "deposits" are you just buying different gold coin packages and the SC are a free bonus in addition to your GC. For example, if you buy a gold coin package for $9.99 USD then you get 10 SC as a free bonus. Should I be wary of this site?
I haven't deposited yet but I did KYC verification because they require it upon signup

 

[cheetahwind]

Would this warning also count for the site's US facing "Sweepstakes" Casino Stake.us? This isn't the first site I've seen with a warning against Stake. The two are directly related, but since online gambling isn't legally allowed in the US, they created a social casino with the sweepstakes model: having 2 separate currencies "sitename/gold coins (GC) and sweepstake coins (SC) with only the sweepstakes being redeemable for real money. It's supposed to be no purchase necessary to win and your "deposits" are you just buying different gold coin packages and the SC are a free bonus in addition to your GC. For example, if you buy a gold coin package for $9.99 USD then you get 10 SC as a free bonus. Should I be wary of this site?
I haven't deposited yet but I did KYC verification because they require it upon signup

The site listed here has nothing to do with stake.com. Stake.com got rogued because they don't have any responsible gambling stuff in place. They claim to but really don't. Otherwise as for getting paid and getting your deposit credited you should be fine. Yet don't expect any special treatment if you start screaming about I have a gambling problem as it'll be a talk to the hand sort of moment, plus Casinomeister won't be able to help you as they won't respond to any complaints.

 

[Deeplay]

The site listed here has nothing to do with stake.com. Stake.com got rogued because they don't have any responsible gambling stuff in place. They claim to but really don't. Otherwise as for getting paid and getting your deposit credited you should be fine. Yet don't expect any special treatment if you start screaming about I have a gambling problem as it'll be a talk to the hand sort of moment, plus Casinomeister won't be able to help you as they won't respond to any complaints.

well no offshore cryptos that does not run KYC offer any kind of true RG functions. Which is the one major drawbacks for those struggling with gambling issues. Many are wide open. Could be and probably is lethal for those who cant reign it in without blocks in place and I suspect this is the main reason that CM has not promoted any offshore cryptos such as the likes of BC because of inability or lack of RG functions. I could be wrong and its my opinon only - but what is otherwise an overall positive experience at the right offshore cryptos has the one major drawback of no protection for a CG.

 

[skywolkers]

Thank you for information. How can we get support if we get an error on sites that are not in this forum?

 

[f3erg1985]

MyStake is a total scam,

I had requested a closer of my account back in September 2023 what was accepted via live chat.

In December 2023 opened a new account with the same name and address, but different email and phone number as these were changed due to a security breach so no longer had access to these,

I won a large amount 28,000 and they have refused to pay out claiming I have two account, but as mentioned the first account was permanently closed so I only hold one account.

Stay away from this site,

 

[pekka55]

MyStake is a total scam,

I had requested a closer of my account back in September 2023 what was accepted via live chat.

In December 2023 opened a new account with the same name and address, but different email and phone number as these were changed due to a security breach so no longer had access to these,

I won a large amount 28,000 and they have refused to pay out claiming I have two account, but as mentioned the first account was permanently closed so I only hold one account.

Stay away from this site,

If you've closed an account at a casino, then never open up another account with them without asking first if it's ok. And never ever open up another account with different phone number and email. This is just asking for trouble.

 

[f3erg1985]

This was 5 months between, I didn’t even realise I had the first account with them. Every other casino I’ve played online won’t let you open another account with the same name and address even if you use a different email and phone number

 

[jny04]

Hi there, my first post. I had a problem before xmas, and asked to be self excluded - I didn't state any length of time, I then received an email back to advise they are deleting my account.

I decided to use MyStake again in Jan set up another account with a different email, my name DOB, Address and tel number the same, posting money in for over a month every weekend. I finally won after a run of bad luck.

I have 1200 won, and I cannot withdraw, as the ID Check/data is registered against my old account it says. I contacted there customer service live : and they advised its prohibited to have another account after the other is deleted?!

So I have emailed them, they haven't replied. If they have rules, then why did they

A) let me register again
B) take my flipping money from my bank

Will update when I know more, any advice in the mean time?

 

[jny04]

MyStake is a total scam,

I had requested a closer of my account back in September 2023 what was accepted via live chat.

In December 2023 opened a new account with the same name and address, but different email and phone number as these were changed due to a security breach so no longer had access to these,

I won a large amount 28,000 and they have refused to pay out claiming I have two account, but as mentioned the first account was permanently closed so I only hold one account.

Stay away from this site,

not too different from me. so what are the options if they refuse to pay out? yet they take your cash?

 

[pekka55]

Why the hell would you self exclude/close accounts and then immediately open up a new account with different information? Jesus, how stupid can one be? It's 1000% sure that you will have problems withdrawing if you win.