Mrgreen casino verify take long time , so can some one give me some advice ?

Ljcooldope

Newbie member
PABinit
Joined
Aug 3, 2021
Hello everyone, I am a new member and I hope to get some help from members. I joined mrgreen last year and I am a player from New Zealand. Then the identity verification was carried out last year and April this year. But on July 30th of last month, I verified my identity again. I sent 5 certificates, such as my driver’s license photo, my bank statement, credit card photo, my tax record, insurance, pet insurance address certification letter. And my 3-month payslip guarantees that my income can support me to play games as a player. But it has been a week and a half and I haven't received a valid reply. I can't withdraw my money, so I want to ask the members, sincerely ask you for advice, thank you.
 
Best Halloween Bonuses from Accredited Casinos

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
It looks that you have sent them everything that could be required, these SOW verifications seem to take quite time in many places. Have you sent everything to them already 30th of July or have they requested something after which you then have sent (just trying to guess how verifying docs can take so long time so if they have had all these listed docs since 30th of July, they really are not doing great).

You said you haven't receive valid reply, have you received any with some information or only "Apologies for delay in reviewing your documents, our relevant department review them asap"?
 

Ljcooldope

Newbie member
PABinit
Joined
Aug 3, 2021
hi dear slottery
Thank you reply me .

yes , I contact they are vip manger Hanna everyday. But still no any news .

she told me she doesn’t know y take so long . And then when I contact they are live chat , no anything’s change , my account still can’t withdraw only can play games . So I have no any idea about it . So sad about this .
It looks that you have sent them everything that could be required, these SOW verifications seem to take quite time in many places. Have you sent everything to them already 30th of July or have they requested something after which you then have sent (just trying to guess how verifying docs can take so long time so if they have had all these listed docs since 30th of July, they really are not doing great).

You said you haven't receive valid reply, have you received any with some information or only "Apologies for delay in reviewing your documents, our relevant department review them asap"?
 

Ljcooldope

Newbie member
PABinit
Joined
Aug 3, 2021
It looks that you have sent them everything that could be required, these SOW verifications seem to take quite time in many places. Have you sent everything to them already 30th of July or have they requested something after which you then have sent (just trying to guess how verifying docs can take so long time so if they have had all these listed docs since 30th of July, they really are not doing great).

You said you haven't receive valid reply, have you received any with some information or only "Apologies for delay in reviewing your documents, our relevant department review them asap"?
hi dear slottery
They just reply me like this . Apologies for delay in reviewing your documents, our relevant department review them asap"?

It made me very uncomfortable. Because it's supposed to be quick to review material, I think. When I used to play on other websites, they responded to me very quickly. It can be done in the same day. Since I am a VIP of mrgreen, I don't understand why the review of my materials is so slow. It's been more than seven days. I have asked them every day, but they kept me waiting without telling me what was wrong with the audit, which made me very worried. Is it that they don't want me to withdraw money? That's why I want the members to give me some advice. I really don't understand. Thank you soso much.
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Have to say that can't really help much, would really imagine that they will prioritize their VIP customers. Often it do happen that when casinos verify your income/affordability, it can take much longer than basic KYC verification as most of casinos have smaller dedicated department for these and they usually in this stage when they start to ask EDD (enhanced due diligence) including payslip and corresponding bank statement etc... they also go through your whole account history and activity to see if there are any remarkable spikes which are not in line with your income, checking your deposits if there are failed attempts, withdrawals if there are cancelled ones, your gameplay if there is something worrying and of course do all possible background searches from sources they use and of just internet etc...

So completing this review can take quite long time, sometimes hours etc... BUT i even they would search your relatives 500 years back, there shouldn't be anything which couldn't be completed in one working day if somebody just is working on it, so my best guess is that they have loads of them in queue and are struggling to get them all done within reasonable timeframe.

That is very normal that your VIP manager or support have no idea about where that progress is going, these departments who process these most confidential information don't communicate with other departments with any details but only advise them it's work in progress (which in my opinion is quite right thing to do instead of emailing half of company that your balance on bank account then was XXX and your salary is YTC) so that is perfectly normal that you don't get any real updates about process.

I'm afraid that i can't advise much anything that would help you at the moment, you can keep contacting your VIP manager and try to ask updates but pretty much all you can do now is wait, but can't figure out anything else to do for now.

If you receive some reply that they are not happy with something and you think it's not right, then maybe people here might be able to assist what to do next but until that, let's hope you soon receive email that your verification is completed.

Sorry that couldn't help much, have a good weekend and keep us posted if something weird happens with your verification, but i wouldn't yet be too worried as you obviously are player they want to keep, especially because you said that you're VIP and your income is in line with your spending, casino can't have much better customer (so many VIP:s at this stage found to be problem gamblers who play much more than is sustainable with their income and use payday loans etc... some only to keep their VIP status).
 

Ljcooldope

Newbie member
PABinit
Joined
Aug 3, 2021
Have to say that can't really help much, would really imagine that they will prioritize their VIP customers. Often it do happen that when casinos verify your income/affordability, it can take much longer than basic KYC verification as most of casinos have smaller dedicated department for these and they usually in this stage when they start to ask EDD (enhanced due diligence) including payslip and corresponding bank statement etc... they also go through your whole account history and activity to see if there are any remarkable spikes which are not in line with your income, checking your deposits if there are failed attempts, withdrawals if there are cancelled ones, your gameplay if there is something worrying and of course do all possible background searches from sources they use and of just internet etc...

So completing this review can take quite long time, sometimes hours etc... BUT i even they would search your relatives 500 years back, there shouldn't be anything which couldn't be completed in one working day if somebody just is working on it, so my best guess is that they have loads of them in queue and are struggling to get them all done within reasonable timeframe.

That is very normal that your VIP manager or support have no idea about where that progress is going, these departments who process these most confidential information don't communicate with other departments with any details but only advise them it's work in progress (which in my opinion is quite right thing to do instead of emailing half of company that your balance on bank account then was XXX and your salary is YTC) so that is perfectly normal that you don't get any real updates about process.

I'm afraid that i can't advise much anything that would help you at the moment, you can keep contacting your VIP manager and try to ask updates but pretty much all you can do now is wait, but can't figure out anything else to do for now.

If you receive some reply that they are not happy with something and you think it's not right, then maybe people here might be able to assist what to do next but until that, let's hope you soon receive email that your verification is completed.

Sorry that couldn't help much, have a good weekend and keep us posted if something weird happens with your verification, but i wouldn't yet be too worried as you obviously are player they want to keep, especially because you said that you're VIP and your income is in line with your spending, casino can't have much better customer (so many VIP:s at this stage found to be problem gamblers who play much more than is sustainable with their income and use payday loans etc... some only to keep their VIP status).
Thank you for your reply, which makes me understand a lot. May I ask you one more question? If I want to withdraw my money in advance. Can anything be done? For example, I want to withdraw all the money in my account, is it ok to wait for such an operation?
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Thank you for your reply, which makes me understand a lot. May I ask you one more question? If I want to withdraw my money in advance. Can anything be done? For example, I want to withdraw all the money in my account, is it ok to wait for such an operation?

Technically they shouldn't process your withdrawal before verification is completed and they have already requested it. Your VIP manager probably is best person to ask that question if she could make some magic but in general, there is no any trick you could make them pay you middle of this process (even if you self-exclude your account, they should complete verification or ask consent to pay your balance from FIAU/FIU which takes some weeks).
 

Ljcooldope

Newbie member
PABinit
Joined
Aug 3, 2021
Technically they shouldn't process your withdrawal before verification is completed and they have already requested it. Your VIP manager probably is best person to ask that question if she could make some magic but in general, there is no any trick you could make them pay you middle of this process (even if you self-exclude your account, they should complete verification or ask consent to pay your balance from FIAU/FIU which takes some weeks).
Hi dear slottey

just update . My vip manger just tell me my account pass the everything . So thank you you help me , and leave massage to me . Hope you have good weekend . Cheers
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Hi dear slottey

just update . My vip manger just tell me my account pass the everything . So thank you you help me , and leave massage to me . Hope you have good weekend . Cheers

Good to hear, now you should be good to play in level which is in line with your income what they verified, they don't need to another at least in 12 months, unless you start to play much more or some other obvious reason.

Have a good weekend!
 
Top