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GENERAL WARNING Microgaming-powered casinos, Terms that target play patterns

Discussion in 'Casinomeister Warnings' started by maxd, Oct 1, 2008.

    Oct 1, 2008
  1. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    A recent Pitch-A-Pitch brought to light two clauses in the Terms and Conditions of many Microgaming casinos that I feel players should be alerted to.

    It is my understanding that these clauses are designed to weed out advantage players based on their typical betting patterns, but since regular players might easily be caught in the same net I believe this Warning is justified:

    The two clauses in question are as follows (my bolding):

    In the first case making small minimum-risk bets, as you might do in order to complete you Wagering Requirements, could well find you in breach of these Terms.

    In the second case making a single, entire balance + bonus, bet would find you in violation of the Terms.

    So, player beware, these are standard MGS Terms: they can and will be used against you if your playing patterns match those described.
     
    22 people like this.
  2. Nov 25, 2008
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Unfortunately I've recently been alerted to more of the same:


    Again, this appears to be a standard term among Microgaming casinos and they are in fact using this to deny players their winnings.

    In a recent case a player had received two bonuses, had played fairly, met all the terms and requested a withdrawal. As a "standard procedure" the casino finance people ran the player's name through their "bonus abuse" blacklist. Turns out the player was listed and the casino then used this as their only reason for denying the player's winnings, all in accordance with their Terms & Conditions.

    If this "bonus abuser" blacklist was being used to decline deposits that would be a lot more understandable. After all, they'd be filtering players based on their past bonus usage and that, of course, would be their full right. One might not like it but if they did it up front and universally then at least it would be fair.

    As it is, using the blacklist solely to weed out prospective withdrawals, means the player is at full risk and the casino is simply using the system to pad the bottom line with monies from players who might be on the blacklist but lost their money instead of winning. I am yet to hear of a case where a player lost, the casino discovered they were on the blacklist and then refunded the player's deposits.

    It's how they are using this blacklist that is the problem here. Either apply it to everyone at the time of deposit or get rid of it. Applying it only to winners is highly suspect.
     
    13 people like this.
  4. Nov 25, 2008
  5. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    FYI, a thread has been created in the main forums -- Bonus Abuser Blacklist (Microgaming) -- for those of you who might want to discuss this (posts are disabled for the general membership here in the Warnings forum).

    Also, FWIW, I should mention that You must register/login in order to see the link. (MGS, Kahnawake) is the site that precipitated this additional Warning and the only confirmed occurrence of the Terms in question ... but they wouldn't have a networked blacklist database if other MGS casinos weren't involved.
     
    Last edited: Nov 25, 2008
    1 person likes this.

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