Hi,
A quick run through of VWM's questions:
1. To clarify, DeckMedia operates SlotoCash Casino and no other Rival Powered property.
2. On the request of its clients, Rival has provided a system that automatically deactivates promotion eligibility upon certain criteria being met. This is done automatically without the sharing of actual information between any Rival clients. As far as I understand, Playtech has had a similar system in place for a while now, and MG clients have apparently been pushing for a comparable system.
3. You're welcome to contact DeckMedia directly with respect to how 'they got your information'. I am not privy to this info. I can contact the manager if you don't hear back from them if you wish.
4. Regrettably I can not disclose the specifics of how players bypassed security without revealing vital security-related information. I hope you can understand this position. What I can do however is fully assure you that this incident had nothing to do with the front-end game software.
5. I can not speak to the affiliate commission question. I imagine this will be handled internally by the Mayan Fortune affiliate manager. I will PM you with any relevant information.
Kind Regards,
Rob
Well, point 2 is pretty much an admission that this "mythical" player blacklist is REAL, and what's more, not just confined to Playtech. It seems ALL casinos are trying to set this up, even the MG. I get the impression eCogra think the idea of a central blacklist is a myth, based on what rogue operators often got up to.
This begs the question that an individual casino can hold a grudge against a player, or wrongly accuse him of some wrongdoing, and can then damage their reputation over the entire software network.
It seems more than "promotional eligibility" that is at stake, players are having winnings confiscated too! The examples here both show that a mistake was made, but do these players now have incorrect information stored about them on the central database.
This could be something that can be taken up with the UK Gambling Commission, as it might be illegal to do this without players having the right to see the information held about them. Credit companies have a central database run by the likes of Experian that can help them decide if customers are eligible for credit cards or loans. The important point though is that we have the right to a copy of this record, and mistakes ARE found.
Although this right could only be enforced if the database was within the EU, the Gaming Commission might consider this as a criteria for it's advertising whitelist. If Curaco are not whitelisted, then the E-mail I received is illegal advertising of an online casino directly to a UK potential player. This WOULD be illegal since Deckmedia sent the invite, not the casino, and DeckMedia give a UK (Manchester) address.
The Gambling Commission are not interested in which software, it is Licencing juristiction that matters. If SlotoCash was based in Malta, it would be OK, similarly if an offshore website promoted it via me browsing to the website of my own accord, this too is OK.
ANY casino that spams UK players directly, and is not on the whitelist, will fall foul of this, and often they seem to have the holding company right under the noses of the UK authorities, even though the servers are based offshore.
With point 4, this looks like yet another raid based on account/identity fraud, rather than software bugs, otherwise it would be safe to disclose a fixed bug.
Since so many players conducted this raid, no doubt the full story is on one of the "whoring" forums, and even though it no longer works, the details will still be available, and from what RobRival says, this could STILL compromise future security.
CasinoBonusWhores is currently featuring "whoring" information for Mayan Fortune, but it is nothing more than strategy, nothing to do with fraud.
RobRival might want to suggest having the software block access to certain games when bonus funds are in the account, Baccarat for example
This site and forum gives precise details on how to play particular bonuses, even down to example screenshots. Visitors to this site would indeed play pretty much the exact games, same stakes, same moves to the grinding stage if they win. They are not "connected fraudulent accounts" though, they are independent individuals who have followed a "recipe" on a forum just as a chef might follow a recipie to construct a well known dish. The only connection these players would have is that they visit the same forum. All it takes is ONE clever player who feels like sharing a mathematical strategy, and you have a "raid" that can indeed cripple a particular casino who has been careless with T & C, or overenthusiastic with an offer to steal market share.
They are currently bragging about how they are getting minted on the Mayan Fortune Monthly reload, so expect a few more complaints if a few "innocents" have trouble with the monthly bonus.
Casinos need to find a way to NOT confiscate winnings, this is the WORST thing they can do, and is the one thing that does the most damage to trust between players and casinos. It is time the software developers designed the software to properly cater for bonues, by having it ENFORCE the rules so players simply CANNOT ever be in a position to have winnings confiscated. Developers need to stop being lazy, and do some research to see what exploits are being discussed, and design them out of the software before trouble arrives.