spearmaster said:
Naturally, I believe all games should be fair. But I also recognize the fact that shit happens - and as they provided compensation to all affected players quite quickly (unlike a couple of other casinos recently discussed) I don't think any player ended up disadvantaged by the situation.
Effort - well, I'm not going to make a call on that. Some people will say that their second statement was enough, and some people won't. And ultimately they will decide for themselves what they need to do to regain player confidence.
The problem is that it looks like they had faulty code in place, realised, and scheduled a replacement.
This in itself is not so bad, but the fact is that they then went on to lie and say that there was nothing wrong, said that their tests showed it was fair (a false claim). It was only when they realised that the people observing would not be dazzled by their pseudo-mathematical lies that they put out the second statement.
Most people would forgive them the faulty code. Lying about there ever having been a problem, and trying to put in what was clearly a completely fabricated bullshit PR statement as coverup is absolutely not acceptable.
There is no question that their behaviour in lying about the problems with their game (which I can accept may have been accidental) should have them firmly listed as a rogue casino.
It beggars belief that other casinos, from 888.com to Grand Prive, to Jackpot Factory are listed there, whereas a casino who lied about their games being faulty is not.
As has been pointed out elsewhere, this shows that payout reports from the likes of Pricewaterhouse Coopers or Michael Shackelford's auditing service do not provide any guarantee of a true and fair game. I do not believe that the video poker doubling game was ever specifically audited, as the fact that Mr. Shackelford did not already have at his disposal logs for the previous 12 months or so shows this. The 'guarantee' is little different from a celebrity endorsement of a running shoe, and really guarantees nothing.
The only thing that can be said for them is that they did not want to go out of business by going 'underground', and just refusing to do anything or answering complaints - once they had been caught red handed and after their initial attempt at a cover-up, they did pay everyone back. The best you can say of this episode is that if you play at a mainstream casino like this, if you can prove the casino is ripping you off, you will get paid back. Those who can't prove it, you get nothing. But that's at least better than the likes of Casino Bar, where they just say 'up yours'.
Hardly an endorsement for a casino however, and I doubt that we will see this lot being endorsed by upstanding affiliates again.