Resolved Casinofriday's license is false, trouble for Finnish players

[gamingwarrior]

Hi to all,

I want to publicize the casinofriday scam regarding Finnish players.

I created an account on their site because all Finnish partners advertise their Estonian license, which I consider reliable from a Finnish perspective.

The screenshot below was taken at the same time when I created an account for them at the casino and in that sense we are promoting Estonia, the text is in Finnish and the translation is in English:

"1Up Services (CY) Ltd. offers its services with an online gambling license granted by the Estonian Tax and Customs Board for an indefinite period. License number: HKL000359 & HKT000059. The identification number of the game provider in question is HE409378 and its address is Avlonos, 1 Maria House, 1075 Nicosia, Cyprus. The company in question operates the website casinofriday.com. The operator's e-mail address is [email protected]"

After contacting their customer service, I found out that they do not operate under an Estonian license, but they have a Curacao license, which there was no mention of on the website before, only information about the Estonian license.

Their Finnish partners advertise a tax-free Estonian license, although in reality they do not operate under an Estonian license, but under a Curacao license, this can lead to problems with the tax authorities in the event of a large profit.

I have not received an answer from the company as to why they have deliberately cheated Finnish players for a long time.

They have changed their site and today there is no mention of the Estonian license, only a link at the bottom of the page that leads to the Estonian business register, which has nothing to do with the site.

-VV

 

[maxd]

Hello,

You say "cheated" and "scam". What exactly is the problem? Is it the license issue? Or something else? Please be specific.

Regards,
Max Drayman
Forum Co-Moderator, Casinomeister.com

 

[gamingwarrior]

Hi,

they have knowingly presented the information of the wrong license on their website and the correct license has not been mentioned, as shown in the pictures I sent.

Many Finnish players decide where they play based on the license, the Estonian license is considered safer than Curacao, and the winnings are tax-free in casinos under the Estonian license.

-VV

 

[maxd]

Ok, I understand the license issues, but how exactly were players "cheated"? That's not at all clear to me? Is it the possible tax complications you are referring to?

Hopefully the @CasinoFriday rep will comment on this.

- Max

 

[gamingwarrior]

Hi,


when a Finnish player goes to the website of the Estonian Tax and Customs Board, which has a list of operators operating under their license:

You do not have permission to view link Log in or register now.

And click on the www.casinofriday.com link, it leads the Finnish player to the casinofriday.com/fi-fi site, which has no connection to the Estonian license, so they have made a direct transfer to a different site for Finnish IP addresses.



And when I created the account myself, that link led me directly to the page where only the Estonian license was mentioned, so no mention of curacao in any form:

This is what I mean by cheating.

-VV

 

[Guntis]

If Finns play at casinos running outside the EEA, then there is something to do with taxes on gambling winnings. I guess here reckons that CasinoFriday has just Curacao licence which is outside the EEA territory.

However, i see that 1UP Services (CY) Limited is among the legal gambling operators on Estonia's list. So nothing to worry about taxes, i assume.

You do not have permission to view link Log in or register now.

P.S Just seen you posted before me.

 

[gamingwarrior]

If Finns play at casinos running outside the EEA, then there is something to do with taxes on gambling winnings. I guess here reckons that CasinoFriday has just Curacao licence which is outside the EEA territory.

However, i see that 1UP Services (CY) Limited is among the legal gambling operators on Estonia's list. So nothing to worry about taxes, i assume.

You do not have permission to view link Log in or register now.

Hi,

They deliberately mislead Finns.

Second, the top image shows their correct license information, which they recently changed.

Before this, they have deliberately misled customers, which I think is very questionable behavior.

-VV

 

[maxd]

In my experience Casino Friday has not been a "cheating" operation so yeah, probably an administrative mess with the license but unless there is some evidence of player's actually suffering loss or suchlike I think that saying they are "cheating" Finnish players is not justified here.

Even if is is "questionable" -- and the reasons are TBD -- where is the "cheating"? Where is the "scam"? So far these seem like unjustified accusations.

"Cheating" is running rigged games or putting players in a free-roll situation where their deposits are taken but winnings can't be withdrawn. A "scam" is more of the same. Where is that level of rogue behaviour here? I don't see it.

- Max

 

[gamingwarrior]

Hi,

what should this be called if it's not a conscious scam?

You don't do something like this by accident, I'm also waiting for their representative's answer to the matter.

-VV

 

[maxd]

what should this be called if it's not a conscious scam?

I repeat, how is it a "scam"? Who is being scammed?

A scam is a dishonest or fraudulent scheme that attempts to take money or something of value from people. It is a confidence trick that dishonest groups, individuals, or companies perform. The person who carries out a scam is a scammer, trickster, or swindler.

Where is the theft? Who is being tricked out of money or suchlike?
Dishonest, maybe. Stupid mistake, probably. Misleading, very much so. But none of those is a "scam".

- Max

 

[Guntis]

That fi-fi is just a domain extension, which basically means that the root (casinofriday.com) has a specific country version of the website, but still, the root is its main version, similar to those other gambling operators in Estonia.

If you visit a website that has different languages, their system recognizes your browser language and IP address and then sends you to a version that is based on these parameters.

As an example, try visiting unibet.com or unibet.ee and you'll be sent to your Finnish version.

Honestly, i wouldn't worry about that, but see what CasinoFridy says anyway.

 

[gamingwarrior]

That fi-fi is just a domain extension, which basically means that the root (casinofriday.com) has a specific country version of the website, but still, the root is its main version, similar to those other gambling operators in Estonia.

If you visit a website that has different languages, their system recognizes your browser language and IP address and then sends you to a version that is based on these parameters.

As an example, try visiting unibet.com or unibet.ee and you'll be sent to your Finnish version.

Honestly, i wouldn't worry about that, but see what CasinoFridy says anyway.

Hi,

the version in other languages is the correct information, but the Finnish version still has a link to the Estonian business register at the bottom of the page, even though other things have been corrected.


This answer that Finns have been misled on purpose.

I would like to know in which country you can play on casinofriday's website with an Estonian license, because it is displayed on the website of the Estonian Tax and Customs Board.

-VV

 

[The Dude]

If they had no license, then I doubt that the official Estonian website would include a listing and link to Casino Friday. So it could be a technical error or whatever - but the ones making this error (if indeed a license no longer exists), then it's on the licensing agency. Not the casino.

@gamingwarrior - I'm guessing English is not your first language, but the words scam and cheating etc., etc., don't apply here. Unless the casino has confiscated winnings, sold players' ID, hacked bank accounts, there is no scam or theft in my opinion. Those are scams (as Max has also described above). And thievery is an over the top insinuation.

Saying people are being mislead on purpose is false since you don't know all sides of the equation. Don't make baseless assumptions. This is a serious discussion and it should not be littered with aggressive accusations. Thank you.

 

[gamingwarrior]

If they had no license, then I doubt that the official Estonian website would include a listing and link to Casino Friday. So it could be a technical error or whatever - but the ones making this error (if indeed a license no longer exists), then it's on the licensing agency. Not the casino.

@gamingwarrior - I'm guessing English is not your first language, but the words scam and cheating etc., etc., don't apply here. Unless the casino has confiscated winnings, sold players' ID, hacked bank accounts, there is no scam or theft in my opinion. Those are scams (as Max has also described above). And thievery is an over the top insinuation.

Saying people are being mislead on purpose is false since you don't know all sides of the equation. Don't make baseless assumptions. This is a serious discussion and it should not be littered with aggressive accusations. Thank you.

Hi,

I chose the wrong words, but I think it's a deliberate misrepresentation.


I would ask Casinofriday for a comment on the matter and an answer in which country you can play under an Estonian license on their website, because the information was found on the Estonian tax and customs website.

I will not comment on the matter until they answer.

-VV

 

[Chesslover27]

Am confuse on the matter at hand maybe later if am done play chess on Chess2Play

 

[Guntis]

Hi,

the version in other languages is the correct information, but the Finnish version still has a link to the Estonian business register at the bottom of the page, even though other things have been corrected.


This answer that Finns have been misled on purpose.

I would like to know in which country you can play on casinofriday's website with an Estonian license, because it is displayed on the website of the Estonian Tax and Customs Board.

-VV

Hi,

I reckon, they added the link to the EE Tax Office just for you the Finnish players to see that they're a licensed gambling operator within the EU/EEA. Since in Finland, you have that tax-free thing going on all the time.

 

[bamberfishcake]

CasinoFriday has a Curacao licence plus an Estonia licence.

Curacao applies to the rest of the world. Full Estonian licence applies to Estonia players only and in part to those players outside EE who use Trustly for payment. But only for the payments, play is still under Curacao.

Trustly does not allow Curacao brands, so this is a hybrid that, occasionally, some operators have done to still offer instant banking. The EE regulator seems to be OK with this arrangement.
-
Kanuuna is a sister site to Casino Friday and is fully EE licenced for EE and FI, thus why they are a 100% Pay N Play casino in FI.

 

[gamingwarrior]

CasinoFriday has a Curacao licence plus an Estonia licence.

Curacao applies to the rest of the world. Full Estonian licence applies to Estonia players only and in part to those players outside EE who use Trustly for payment. But only for the payments, play is still under Curacao.

Trustly does not allow Curacao brands, so this is a hybrid that, occasionally, some operators have done to still offer instant banking. The EE regulator seems to be OK with this arrangement.
-
Kanuuna is a sister site to Casino Friday and is fully EE licenced for EE and FI, thus why they are a 100% Pay N Play casino in FI.

Hi,

I tried to go to the site with an Estonian IP address using a VPN, then I got a message that the site is not open yet.

Apparently casinofriday's pages cannot be used at all with an Estonian license.

-VV

 

[maxd]

I will not comment on the matter until they answer.

Changed your mind?

- Max

 

[gamingwarrior]

Changed your mind?

- Max

Hi,

had to correct the facts. I don't think I'll get an answer on behalf of casinofriday ?

-VV

 

[maxd]

Well, they haven't been on the site for a few days so they may not be aware of all this just yet. We'll see.

- Max

 

[gamingwarrior]

Hi,

I have been in contact with the Estonian Tax and Customs Board about this.

Here is their response to the matter:

Hello,

Thank you for your letter.

Website Casinofriday is under Estonian license and we don’t have any information that same website is offering gambling services also under other licenses.
We will investigate this matter to understand if Estonian Gambling Act requirements are violated by 1UP Services (CY) Limited.[/I]

We hope for an CasinoFriday answer to the matter soon

-VV

 

[Guntis]

It looks like he missed out or doesn't understand that on their list many operators are multi-license holders and operate in more than one country.

 

[The Dude]

Am confuse on the matter at hand maybe later if am done play chess on Bullshit

So much for spamming the board with C|hess2Play - now everytime you write Chess2Play it comes out Chess2Play.

 

[Chesslover27]

Soorry about that

 

[Chesslover27]

So much for spamming the board with C|hess2Play - now everytime you write Bullshit it comes out Bullshit.

sorrry about that Bullshit.

 

[CasinoFriday]

Hello and sorry for the late reply,

CasinoFriday Finland operates under the Curacao license, however, we hold both the Estonian and Curacao license.
As suggested we include the EE license in the footer for payment methods which is visible in all geos, while in the T&Cs it is clear that in Finland we operate under the Curacao license.

This was brought to us by a customer as misleading, due to this, as always we wanted to put the customer first and decided to remove the EE logo from our Finnish footer to reduce confusion for our Finnish customers. In no way did we intend to cause confusion or be seen as a site that is “scamming” our players, which is why we took this decision.

The fact that the site was only showing the EE license at the time of the screenshot was due to an honest mistake.
During internal maintenance the wrong footer was added and unfortunately we did not notice this immediately.

We are grateful to our loyal customers who brought this to our attention so we could address it.

Hopefully this brings more clarity as to why it is now removed.

The CasinoFriday Team

 

[anddi32]

Wow. This "honest mistake" regarding the Finnish players has been there about year or two.
When the information changed maybe few years ago we all thought that Friday for Finns is today under an Estonian license.

I must say that it is not a small mistake showing wrong license information for such a long time. And from a Finnish player's point of view, it really matters if you play with an EU license or outside the EU.

Yes you can say the T&C always apply and the right information has been found there.
But with legit casinos we have always relied purely on what is written about the license information at the bottom of the page.

I really hope that when you have sister site named Kanuuna there is right information and Finnish players there play under an Estonian license

 

[gamingwarrior]

Hello and sorry for the late reply,

CasinoFriday Finland operates under the Curacao license, however, we hold both the Estonian and Curacao license.
As suggested we include the EE license in the footer for payment methods which is visible in all geos, while in the T&Cs it is clear that in Finland we operate under the Curacao license.

This was brought to us by a customer as misleading, due to this, as always we wanted to put the customer first and decided to remove the EE logo from our Finnish footer to reduce confusion for our Finnish customers. In no way did we intend to cause confusion or be seen as a site that is “scamming” our players, which is why we took this decision.

The fact that the site was only showing the EE license at the time of the screenshot was due to an honest mistake.
During internal maintenance the wrong footer was added and unfortunately we did not notice this immediately.

We are grateful to our loyal customers who brought this to our attention so we could address it.

Hopefully this brings more clarity as to why it is now removed.

The CasinoFriday Team

Hey,

thanks for the honest and customer-underestimating answer ???

Could you tell me the answer to my question?

From which country has it been possible to play on the casinofriday site under the Estonian license and for how long? However, when you still advertise the license?



-VV

 

[The Dude]

Hey,

thanks for the honest and customer-underestimating answer ???

Could you tell me the answer to my question?

From which country has it been possible to play on the casinofriday site under the Estonian license and for how long? However, when you still advertise the license?



-VV

What is your point here? The casino rep already made a statement - and what you are doing is badgering a rep - which is not only a complete turn-off, but it violates our forum rules. Your posts come across as rude and you are flaming the rep throughout this thread. Flaming your fellow members is a violation of the rules.
Forum Rules

We encourage the freedom of expression, but that does not give you the right to be insulting.

If you are have difficulties expressing yourself in English, then get someone you can assist. Thank you.

 

[gamingwarrior]

What is your point here? The casino rep already made a statement - and what you are doing is badgering a rep - which is not only a complete turn-off, but it violates our forum rules. Your posts come across as rude and you are flaming the rep throughout this thread. Flaming your fellow members is a violation of the rules.
Forum Rules

We encourage the freedom of expression, but that does not give you the right to be insulting.

If you are have difficulties expressing yourself in English, then get someone you can assist. Thank you.

Hi,

english is not my native language and sorry for that, i use google translate and they can't translate finnish to english properly, you are insulting me in this matter.


Casinofriday's answer to the matter sounds unconvincing, honest and customer-respecting casinos don't accidentally put information about the wrong license on the front page, especially let them stay on the page for 2 years ?

I have not received an answer to my question about where casinofriday Casino can be played under an Estonian license when it is advertised.

I have tried to ask this same thing about their Finnish customer service, but I have not received an answer.



-VV

 

[The Dude]

Have you ever used the word "please"? Being cordial towards your fellow members goes a long way.

Or maybe there is no word in Finnish for that word and Google couldn't find it.

 

[gamingwarrior]

Have you ever used the word "please"? Being cordial towards your fellow members goes a long way.

Or maybe there is no word in Finnish for that word and Google couldn't find it.

I tried to use that word several times with casinofriday's customer service, but I noticed that messages are not answered because of it ?

-VV

 

[Guntis]

Google sucks at FI to Eng translation, try

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instead

 

[ternur]

Have you ever used the word "please"? Being cordial towards your fellow members goes a long way.

Or maybe there is no word in Finnish for that word and Google couldn't find it.

No, there really isn't.

We don't believe in that crap.

Usually Finns only speak if it's absolutely a must. And eloquence is not usually included.

"Please" is just a form of fake sincerity invented by the English speaking world

Ask a Finn what he thinks, and they will answer it. No time for chit-chat or small talk. But I've also heard some people use those kinds of methods in their rhetoric. I think they are called Swedes. Not sure if they really exist though.

 

[gamingwarrior]

Hello and sorry for the late reply,

CasinoFriday Finland operates under the Curacao license, however, we hold both the Estonian and Curacao license.
As suggested we include the EE license in the footer for payment methods which is visible in all geos, while in the T&Cs it is clear that in Finland we operate under the Curacao license.

This was brought to us by a customer as misleading, due to this, as always we wanted to put the customer first and decided to remove the EE logo from our Finnish footer to reduce confusion for our Finnish customers. In no way did we intend to cause confusion or be seen as a site that is “scamming” our players, which is why we took this decision.

The fact that the site was only showing the EE license at the time of the screenshot was due to an honest mistake.
During internal maintenance the wrong footer was added and unfortunately we did not notice this immediately.

We are grateful to our loyal customers who brought this to our attention so we could address it.

Hopefully this brings more clarity as to why it is now removed.

The CasinoFriday Team

I still haven't got an answer to the question I've been asking? Please?

From which country can I play at Casinofriday casino under Estonian license?

-VV

 

[gamingwarrior]

it seems strongly that I was right, the sole purpose of casinofriday's Estonian license is to cheat Finnish players.
Or mislead, no cheat.
Please answer Casinofriday.

-VV

 

[The Dude]

it seems strongly that I was right, the sole purpose of casinofriday's Estonian license is to cheat Finnish players.
Or mislead, no cheat.
Please answer Casinofriday.

-VV

Would you please knock off the "cheating" comments here. You are making assumptions based on a seemingly biased opinion, and it is getting tiresome.

I have already warned you about flaming folks here. Infraction given.

 

[Davey86]

If only the op asked the questions correctly? Instead of disciplinary action why not ask the question(s) on your members behalf?

 

[Kroffe]

No, there really isn't.

We don't believe in that crap.

Usually Finns only speak if it's absolutely a must. And eloquence is not usually included.

"Please" is just a form of fake sincerity invented by the English speaking world

Ask a Finn what he thinks, and they will answer it. No time for chit-chat or small talk. But I've also heard some people use those kinds of methods in their rhetoric. I think they are called Swedes. Not sure if they really exist though.

View attachment 186985

I missed this uncalled for harassment. (but obviously reported it now that i saw it)
Sorry for being late to the party, if you still want to fight im ready to defend my country.

 

[The Dude]

If only the op asked the questions correctly? Instead of disciplinary action why not ask the question(s) on your members behalf?

I am.