Resolved Casinofriday's license is false, trouble for Finnish players

[Chesslover27]

So much for spamming the board with C|hess2Play - now everytime you write Bullshit it comes out Bullshit.

sorrry about that Bullshit.

 

[CasinoFriday]

Hello and sorry for the late reply,

CasinoFriday Finland operates under the Curacao license, however, we hold both the Estonian and Curacao license.
As suggested we include the EE license in the footer for payment methods which is visible in all geos, while in the T&Cs it is clear that in Finland we operate under the Curacao license.

This was brought to us by a customer as misleading, due to this, as always we wanted to put the customer first and decided to remove the EE logo from our Finnish footer to reduce confusion for our Finnish customers. In no way did we intend to cause confusion or be seen as a site that is “scamming” our players, which is why we took this decision.

The fact that the site was only showing the EE license at the time of the screenshot was due to an honest mistake.
During internal maintenance the wrong footer was added and unfortunately we did not notice this immediately.

We are grateful to our loyal customers who brought this to our attention so we could address it.

Hopefully this brings more clarity as to why it is now removed.

The CasinoFriday Team

 

[anddi32]

Wow. This "honest mistake" regarding the Finnish players has been there about year or two.
When the information changed maybe few years ago we all thought that Friday for Finns is today under an Estonian license.

I must say that it is not a small mistake showing wrong license information for such a long time. And from a Finnish player's point of view, it really matters if you play with an EU license or outside the EU.

Yes you can say the T&C always apply and the right information has been found there.
But with legit casinos we have always relied purely on what is written about the license information at the bottom of the page.

I really hope that when you have sister site named Kanuuna there is right information and Finnish players there play under an Estonian license

 

[gamingwarrior]

Hello and sorry for the late reply,

CasinoFriday Finland operates under the Curacao license, however, we hold both the Estonian and Curacao license.
As suggested we include the EE license in the footer for payment methods which is visible in all geos, while in the T&Cs it is clear that in Finland we operate under the Curacao license.

This was brought to us by a customer as misleading, due to this, as always we wanted to put the customer first and decided to remove the EE logo from our Finnish footer to reduce confusion for our Finnish customers. In no way did we intend to cause confusion or be seen as a site that is “scamming” our players, which is why we took this decision.

The fact that the site was only showing the EE license at the time of the screenshot was due to an honest mistake.
During internal maintenance the wrong footer was added and unfortunately we did not notice this immediately.

We are grateful to our loyal customers who brought this to our attention so we could address it.

Hopefully this brings more clarity as to why it is now removed.

The CasinoFriday Team

Hey,

thanks for the honest and customer-underestimating answer

Could you tell me the answer to my question?

From which country has it been possible to play on the casinofriday site under the Estonian license and for how long? However, when you still advertise the license?



-VV

 

[Casinomeister]

Hey,

thanks for the honest and customer-underestimating answer

Could you tell me the answer to my question?

From which country has it been possible to play on the casinofriday site under the Estonian license and for how long? However, when you still advertise the license?



-VV

What is your point here? The casino rep already made a statement - and what you are doing is badgering a rep - which is not only a complete turn-off, but it violates our forum rules. Your posts come across as rude and you are flaming the rep throughout this thread. Flaming your fellow members is a violation of the rules.
Forum Rules

We encourage the freedom of expression, but that does not give you the right to be insulting.

If you are have difficulties expressing yourself in English, then get someone you can assist. Thank you.

 

[gamingwarrior]

What is your point here? The casino rep already made a statement - and what you are doing is badgering a rep - which is not only a complete turn-off, but it violates our forum rules. Your posts come across as rude and you are flaming the rep throughout this thread. Flaming your fellow members is a violation of the rules.
Forum Rules

We encourage the freedom of expression, but that does not give you the right to be insulting.

If you are have difficulties expressing yourself in English, then get someone you can assist. Thank you.

Hi,

english is not my native language and sorry for that, i use google translate and they can't translate finnish to english properly, you are insulting me in this matter.


Casinofriday's answer to the matter sounds unconvincing, honest and customer-respecting casinos don't accidentally put information about the wrong license on the front page, especially let them stay on the page for 2 years

I have not received an answer to my question about where casinofriday Casino can be played under an Estonian license when it is advertised.

I have tried to ask this same thing about their Finnish customer service, but I have not received an answer.



-VV

 

[Casinomeister]

Have you ever used the word "please"? Being cordial towards your fellow members goes a long way.

Or maybe there is no word in Finnish for that word and Google couldn't find it.

 

[gamingwarrior]

Have you ever used the word "please"? Being cordial towards your fellow members goes a long way.

Or maybe there is no word in Finnish for that word and Google couldn't find it.

I tried to use that word several times with casinofriday's customer service, but I noticed that messages are not answered because of it

-VV

 

[Guntis]

Google sucks at FI to Eng translation, try

You do not have permission to view link Log in or register now.

instead

 

[ternur]

Have you ever used the word "please"? Being cordial towards your fellow members goes a long way.

Or maybe there is no word in Finnish for that word and Google couldn't find it.

No, there really isn't.

We don't believe in that crap.

Usually Finns only speak if it's absolutely a must. And eloquence is not usually included.

"Please" is just a form of fake sincerity invented by the English speaking world

Ask a Finn what he thinks, and they will answer it. No time for chit-chat or small talk. But I've also heard some people use those kinds of methods in their rhetoric. I think they are called Swedes. Not sure if they really exist though.

 

[gamingwarrior]

Hello and sorry for the late reply,

CasinoFriday Finland operates under the Curacao license, however, we hold both the Estonian and Curacao license.
As suggested we include the EE license in the footer for payment methods which is visible in all geos, while in the T&Cs it is clear that in Finland we operate under the Curacao license.

This was brought to us by a customer as misleading, due to this, as always we wanted to put the customer first and decided to remove the EE logo from our Finnish footer to reduce confusion for our Finnish customers. In no way did we intend to cause confusion or be seen as a site that is “scamming” our players, which is why we took this decision.

The fact that the site was only showing the EE license at the time of the screenshot was due to an honest mistake.
During internal maintenance the wrong footer was added and unfortunately we did not notice this immediately.

We are grateful to our loyal customers who brought this to our attention so we could address it.

Hopefully this brings more clarity as to why it is now removed.

The CasinoFriday Team

I still haven't got an answer to the question I've been asking? Please?

From which country can I play at Casinofriday casino under Estonian license?

-VV

 

[gamingwarrior]

it seems strongly that I was right, the sole purpose of casinofriday's Estonian license is to cheat Finnish players.
Or mislead, no cheat.
Please answer Casinofriday.

-VV

 

[Casinomeister]

it seems strongly that I was right, the sole purpose of casinofriday's Estonian license is to cheat Finnish players.
Or mislead, no cheat.
Please answer Casinofriday.

-VV

Would you please knock off the "cheating" comments here. You are making assumptions based on a seemingly biased opinion, and it is getting tiresome.

I have already warned you about flaming folks here. Infraction given.

 

[Davey86]

If only the op asked the questions correctly? Instead of disciplinary action why not ask the question(s) on your members behalf?

 

[Kroffe]

No, there really isn't.

We don't believe in that crap.

Usually Finns only speak if it's absolutely a must. And eloquence is not usually included.

"Please" is just a form of fake sincerity invented by the English speaking world

Ask a Finn what he thinks, and they will answer it. No time for chit-chat or small talk. But I've also heard some people use those kinds of methods in their rhetoric. I think they are called Swedes. Not sure if they really exist though.

View attachment 186985

I missed this uncalled for harassment. (but obviously reported it now that i saw it)
Sorry for being late to the party, if you still want to fight im ready to defend my country.

 

[Casinomeister]

If only the op asked the questions correctly? Instead of disciplinary action why not ask the question(s) on your members behalf?

I am.