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Major Tom Casino

dobbul

Dormant Account
Joined
Jul 30, 2012
Location
Greenock, Scotland. UK
Hi,

I was one of the people who received the original email from Major Tom casino offering me 50 free credits to try out the casino. I know some players received the bonus and then had a lot of hassle as the casino wasn't live and the email should never have been sent (I received it on 8/11 and still have it). Unfortunately, when I clicked the link it took me to an error page so I couldn't register, or claim the bonus :(

Anyway, today I received another email saying that the casino is now live and inviting me to sign up. Great, I thought, I'll get my bonus. However after registering, I contacted Live Chat saying and they said I can't get the bonus "as the casino is now live" :mad:

I think this is a pretty poor show and quite unfair to be honest. Do they have a rep here on the forum?
 
Hi,

I was one of the people who received the original email from Major Tom casino offering me 50 free credits to try out the casino. I know some players received the bonus and then had a lot of hassle as the casino wasn't live and the email should never have been sent (I received it on 8/11 and still have it). Unfortunately, when I clicked the link it took me to an error page so I couldn't register, or claim the bonus :(

Anyway, today I received another email saying that the casino is now live and inviting me to sign up. Great, I thought, I'll get my bonus. However after registering, I contacted Live Chat saying and they said I can't get the bonus "as the casino is now live" :mad:

I think this is a pretty poor show and quite unfair to be honest. Do they have a rep here on the forum?


It's a PR disaster.

Why piss off potential new players once when you can do it twice:confused:

They had supposedly addressed the initial cock-up, and players were told that they would have to wait for their free 50 until the official launch. Now it seems they have failed to implement this.

I am rather surprised that a newly launched casino has NOTHING to offer new players. Even if not a bonus, they need some kind of lure otherwise the competition will grab all the pre Christmas money.
 
Here you go. I think you might find this a good read...

https://www.casinomeister.com/forums/threads/misleading-major-tom-casino-bonus.59778/

Now was that the NDB you weren't able to claim or the welcome bonus or both? :eek2:

There was apparently an "error" with the NDB and they accidentally sent the NDB out to everyone. So they won't be honoring the NDB but they should be honoring the welcome bonus. Either way I wouldn't bother with them IMO their CS is terrible.
 
Here you go. I think you might find this a good read...

https://www.casinomeister.com/forums/threads/misleading-major-tom-casino-bonus.59778/

Now was that the NDB you weren't able to claim or the welcome bonus or both? :eek2:

There was apparently an "error" with the NDB and they accidentally sent the NDB out to everyone. So they won't be honoring the NDB but they should be honoring the welcome bonus. Either way I wouldn't bother with them IMO their CS is terrible.


Hi,

It was the NDB I wasn't able to claim but IMHO, in the interests of PR I think they should be honouring both. Anyway, I've PM'd the Rep so I'll keep you posted.
 
They now have up to a 150% deposit bonus instead, plus a few other interesting ideas (which have actually been done before by their competitors BTW:p).

Terms are standard fare, and at least a standard 30x WR instead of the 50x that has been appearing elsewhere. Max bet 25% of the bonus credited.

Very "doable" VIP entry criteria, especially for someone with a big enough bankroll to sail through all 21 stages in the 7 days given, but virtually impossible for most players with more modest means. What you actually get is less clear, lots of "top secret" and "beret" bonus deals.

Much better that the regular 15% up to 100 twice a week on offer at the sister casinos.

In the run up to Christmas, maybe a wager challenge tournament is on the cards, and Major Tom might be a better venue for this given the total of 2100 in bonus chips offered in the first 7 days after joining.

I will consider a test run after GNUF have paid my recent withdrawal (see winner screenshots):D I should be VIP there before Christmas:p
 
Technical

PC specs and features required to play at Major Tom Casino.

First things first, if you play on your Mac (iOS) you will not be able to play on the “download” version of Major Tom Casino. Do not despair, however, you can still enjoy all the greatest games on Major Tom Casino’s Instant Play platform. Click here to play instantly now.

If you are a PC player your computer will need to tick the following specifications boxes:
•Your operating system cannot be older than Windows 98 – even then it really is time for an upgrade, don’t you agree?
•Macromedia Flash 7 or any subsequent version. If you do not have flash installed you need not worry, the latest version will automatically be installed on your PC when you install Major Tom Casino.
•DirectX 1, (again do not concern yourself about this, the software will automatically be installed when you install Major Tom Casino)
•Please ensure you have 500Mb of free hard drive space available

:lolup::lolup::lolup:
•A standard keyboard and mouse
•Internet access with minimum connection speed of 56KBps – however the faster your connection the greater your gaming experience will be.

:lolup::confused: WTF!

Additional requirements to ensure seamless gaming at Major Tom Casino.
•Your PC processor also needs to be 2GHz
•Please ensure system RAM of 256Mb is available

:rolleyes:

•Please ensure 64Mb video memory is available
•A 32 Bit colour video card and 800 X 600 video resolution is recommended

Not if you want to see the casino in full on a single monitor.


•Please ensure that you have at least 1GB of hard drive space available

:lolup::what: Wrong again - have a third guess

Try 20GB, more if you want room for anything else, such as an OS:D
 
Less customers means less money we have to pay affiliates...:D Or how did they think? ;)
This casino is not available for affiliates to promote yet - so there's one saving they should be able to pass on to their customers! :p

KK
 
This casino is not available for affiliates to promote yet
I know! I insinuated the thing about affiliates on purpose. That is the thing, they have started a new casino and really thought that they would bring new players without tag them to affiliates. Or am I wrong? Correct me if I am, but if you have a player at La Vida, and CM has same player at Red Flush...and this player register now at Major Tom? Is that now an untagged player?:confused:

EDIT:

I found this at AGD:

P.S. Any players that signed up before blocking the page will be tagged if they belong to an affiliate.

They will tag the player to some affiliate, but if the player is tagged to two affiliates? :confused:
 
in the words of bowie

my mother said to get things done you better not mess with with major tom ........................got the ndb email got nothing :( they wasted peoples time i hope they can fix this......
 
They now have up to a 150% deposit bonus instead, plus a few other interesting ideas (which have actually been done before by their competitors BTW:p).

Terms are standard fare, and at least a standard 30x WR instead of the 50x that has been appearing elsewhere. Max bet 25% of the bonus credited.

Very "doable" VIP entry criteria, especially for someone with a big enough bankroll to sail through all 21 stages in the 7 days given, but virtually impossible for most players with more modest means. What you actually get is less clear, lots of "top secret" and "beret" bonus deals.

Much better that the regular 15% up to 100 twice a week on offer at the sister casinos.

In the run up to Christmas, maybe a wager challenge tournament is on the cards, and Major Tom might be a better venue for this given the total of 2100 in bonus chips offered in the first 7 days after joining.

I will consider a test run after GNUF have paid my recent withdrawal (see winner screenshots):D I should be VIP there before Christmas:p

Wow, that's amazing Commander.

VIP by Christmas eh? Well let's all go to the toilet in celebration.

:rolleyes: :D

Wish mine was as big as yours...and as fast....and expensive too....
 
Nifty! :scowlface: Do we have to put you back on the leash?
 
Hi,

It was the NDB I wasn't able to claim but IMHO, in the interests of PR I think they should be honouring both. Anyway, I've PM'd the Rep so I'll keep you posted.

I agree they should be honouring the NDB. However they wont so good luck asking them. I tried and received some of the worst customer support I've ever experienced. I dont trust Major Tom.

I also think what they did by putting affiliates on the back burner is disgusting. Affiliates are there to market the product to take that away from them based on saving some dollars is like putting someone out of a job. Companies need affiliates, Major Tom will fall back on it's affiliates after this however if I was an affiliate I wouldnt be there to catch them. I couldnt trust them so I certainly wouldnt work for them.

But thats just me I get a little bit passionate about this sort of stuff, kind of like when alot of the big brands in Australia converted to off shore customer support leaving many people without jobs. I stopped buying those brands for exactly that reason.

Anyway getting back to my main point before my little outburst: I agree with you :)
 
I did not receive the NDB offer, or if I did, I ignored it, as I tend to with unknown casinos.

But I did receive spam from them today, don't know if it's from an affiliate or not. I'm assuming not if they don't have affiliates on board yet.


Well, someone has some explaining to do!

Maybe they have some "beta affiliates" as well as a "beta pre launch cock up", and they are trawling for all the players they can get before the affiliate program is officially opened to regular affiliates.

As for being able to imagine Nifty on a leash, well worth a visit to the toilet just for the amusement, not to mention Amusement With Prizes:p:p

What I am trying to illustrate though is the very simple and highly "doable" nature of the Major Tom VIP programme.


After the first deposit, you have to make 21 further deposits in 7 days. The first 7 get 30% up to 100, the next 7 40% up to 100, and the final 7 I think was 50% up to 100. This is it, do this, and you are automatically a VIP, no assessment of whether you are a deserving candidate, account review my management, etc.

Usually, such "doable" VIP programs tend to be crap once you get there, VIP in name only, little in the way of additional benefits.

For all I know, the "Secret Agent" and "beret" boni could be nothing more than the twice weekly 15% up to 100 that is on offer at Red Flush and La Vida. These two also have fancy branding, but this doesn't make them anything other than 15% up to 100 with a 30x WR.

You should not be able to just buy your way into a VIP program, else it loses it's allure.

For Major Tom 21 x minimum deposit should do it, which can be as little as $210 with the right deposit method. You should get it all back and more with the VIP Christmas gift that any decent VIP program offers it's distinguished members (unless of course it really is a crap VIP programme, and the gift is some cheap tat that one could get from any of the "pound shops" here in the UK).
 
Scowlface? Three days ago "gonkface" was the new word I learned. Now Nifty as Scowlface? In a leash! :D

Sorry, my bad, taking liberties. You know how you can use [noparse]":lolup:"[/noparse] to get :lolup: , for example?

I used :scowlface: to indicate that I would have used something like scowling.gif if we had it, which we don't.

Clear as mud I'm sure, apologies.
 
Sorry, my bad, taking liberties. You know how you can use [noparse]":lolup:"[/noparse] to get :lolup: , for example?

I used :scowlface: to indicate that I would have used something like View attachment 43699 if we had it, which we don't.

Clear as mud I'm sure, apologies.

OMG! It's the ultimate geek who knows the obscure smiley codes! [noparse]:pointandsnigger:[/noparse]
 
I got a text message off Ladbrokes saying 'there is a free £5 bet in your account to bet on the champions league tonight' i looked and nothing was in.

The day after i got an email saying they messed up and that they had put one in to apologize thats how you do it
 
It's the ultimate geek who knows the obscure smiley codes!

Hey you never know when you'll be caught in an emergency situation and have to submit your posts by Morse code or whatever. Smiley chart won't do you much good then, will it? :p

[/derail]
 
Update

Ok, so I sent the Rep a Pm who promptly replied telling me that I can't get the 50 NDB but I'm more than welcome to take up any of their other attractive sign-up offers :rolleyes: The saying "kick in the teeth" springs to mind, so I'll not be depositing, ever :D
 
Ok, so I sent the Rep a Pm who promptly replied telling me that I can't get the 50 NDB but I'm more than welcome to take up any of their other attractive sign-up offers :rolleyes: The saying "kick in the teeth" springs to mind, so I'll not be depositing, ever :D

How about inviting the rep to come here and explain this to the rest of us:confused:

This is PR madness, they DID honour the deal in some cases, and I am pretty sure we were meant to interpret the statement back then that once the casino DID become live, the deal would be honoured for all those who received it.

For the sake of not sticking to their promised high standards of "eating" the consequences of their own screwup as well as offering an apology, they are risking the resurrection of the blot on their reputation caused by the error, even though from their figures it only involved around 400-500 potential players.

Apart from this, matters have become even murkier due to the "affiliate spam" for a casino that does not even HAVE an affiliate program at present, which begs the question of how the hell this spammer thinks he is going to benefit from anyone who clicks his spammy link to sign up.

The problem for players is deciding whether this is a one off, if serious, screwup, or a sign of systemic incompetence throughout the operation, which could manifest itself through poor CS and problems resolving even relatively simple issues such as first withdrawal document sending and verification, claims processes for loyalty boni, etc.

A new casino needs to hit the ground running, not repeatedly tripping over it's own shoe laces, else it will not stand out in the crowd, or worse, stand out for all the wrong reasons.
 
OK call me a killjoy :D

Someone linked to the casino's PR department inadvertently said they had a deal available too early in the day. Er....so what? Hardly worth getting stressed up over...surely you just play somewhere else and come back when they do (or stay playing somewhere else if you are that offended). I can't believe this thread runs to 3 pages :p
 
OK call me a killjoy :D

bla bla

I can't believe this thread runs to 3 pages :p

:D

The thread contains info about spam from an accredited casino group without affiliate program, info about a PR disaster AND the teaching of a new word "scowlface" together with the picture of Nifty in a leash in our heads. :lolup:

It can continue for 50 pages more if no fork does the job before. ;)
 
OK call me a killjoy :D

Someone linked to the casino's PR department inadvertently said they had a deal available too early in the day. Er....so what? Hardly worth getting stressed up over...surely you just play somewhere else and come back when they do (or stay playing somewhere else if you are that offended). I can't believe this thread runs to 3 pages :p

That was the excuse then, but it's not "too early in the day" now. What they are doing is effectively bait & switch. The player received one offer, but CS are playing the "switch" by saying it's not available, but another offer is. It doesn't matter what went on behind the scenes, the offer was made, and so a prohibited "bait and switch" under UK law has happened. It cuts no ice with the ASA nor Trading Standards if the company says the customer can always vote with their feet and play elsewhere. In law, "sorry" is not usually enough when a mistake is made, there can be consequences too that have to be dealt with.

We are all used to big business sticking to their guns, even when they are wrong, so they shouldn't expect ALL customers to accept "sorry" and just go away. There is far more fight and indignation now among the general public now that all these scandals have surfaced with various big businesses, most are no longer prepared to give businesses any slack, instead they see no reason why they too should not play "hardball" the same as big business if they feel it could gain them the edge.

In this case, an industry known for catching players napping with vague or buried terms, even over a genuine mistake, got caught napping itself. It's worth a crack at a free $50 for some players, whereas others will consider the live deal now on offer to be a far better one, as it now involved a free $150, and although a deposit is required, the WR is still based on only the bonus credited.

I personally think the current SUB better than seen in many of their competitors, although this does require a deposit of £100, and for full effect, 21 further deposits to get fast track access to VIP status. All I need now is confirmation that "Season's Winnings" is running at Major Tom as well as the other two, and I am ready to go.

I already know that their CS has a habit of occasionally screwing up, failure to follow up an issue as promised, but a poke to the reps backside during office hours usually gets things sorted in a day.
 
:D

The thread contains info about spam from an accredited casino group without affiliate program, info about a PR disaster AND the teaching of a new word "scowlface" together with the picture of Nifty in a leash in our heads. :lolup:

It can continue for 50 pages more if no fork does the job before. ;)


OK, where's the No.1 forker on CM?
 
I can't believe this thread runs to 3 pages :p
It's only 1 page if, like me, you change your forum settings to 30 posts per page.
With modern high-speed internet and PC's I am totally amazed that most members STILL seem have theirs set to 10 posts per page :eek:
Scrolling with the mouse-wheel is much easier than all that clicking! :thumbsup:

KK
[/derail]
 
Terms are standard fare, and at least a standard 30x WR instead of the 50x that has been appearing elsewhere. Max bet 25% of the bonus credited.

You think? One of the reasons I dropped this group of casinos is because they have some unfair terms and it looks like they have transferred some across to this sister casino.

Term 7

Major Tom wants you to use this bonus to experience the games first hand and would prefer if you did not use the autoplay feature in order to meet wagering requirements. In fact Major Tom Management reserves the right to void winnings should management deem that the autoplay feature was used (in this instance). May seem like a strange term but then Major Tom is quite a quirky character.

How can you force players not to use autoplay? A feature which is built into the software and almost everyone uses when they walk away form the computer. The term here is also badly written, how can you have a TERM which says, we prefer :eek2:. Major Tom it is not a strange term it is a BS term.
 
You think? One of the reasons I dropped this group of casinos is because they have some unfair terms and it looks like they have transferred some across to this sister casino.

Term 7



How can you force players not to use autoplay? A feature which is built into the software and almost everyone uses when they walk away form the computer. The term here is also badly written, how can you have a TERM which says, we prefer :eek2:. Major Tom it is not a strange term it is a BS term.

Even that one has started to become standard.

The easiest thing would be to get rid of autoplay completely if it concerns them so much, and this would indeed "force players not to use it" as it won't be there. I have noticed that Microgaming have been scaling back the autoplay recently. It doesn't even feature in a couple of the newer slots, and was removed across the board from Video Poker. Maybe it's removal from Blackjack will be next.
 
The 21gun promotion says that if 21 deposits are made within 7 days then you would be invited to the vip club as elite player squad member.

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They that No it doesnt apply that point requirements also stand. Makes no sense, i think its a misleadig, or am i wrong?

Whats the purpose of 21 deposits in 7 days, if it in reality does not get you to elite player squad or do nothing even though the promotion clearly mentions this?
 
The 21gun promotion says that if 21 deposits are made within 7 days then you would be invited to the vip club as elite player squad member.

You do not have permission to view link Log in or register now.


You do not have permission to view link Log in or register now.


They that No it doesnt apply that point requirements also stand. Makes no sense, i think its a misleadig, or am i wrong?

Whats the purpose of 21 deposits in 7 days, if it in reality does not get you to elite player squad or do nothing even though the promotion clearly mentions this?

7. On 10 January 2014 all players who have made their deposits and wagered their bonuses will gain entry into Major Tom’s Elite Player Squad and will the winner of the $10,000 Tag Heuer Watch Draw be announced

I think this covers it.
 
I tried it tonight.

Download version wasn't working for some reason, I couldn't install the software on my PC (random error msg when I double clicked on the .exe file)? I'm not sure if the software was corrupted or something, I downloaded it twice and it failed to install both times. Could be on my end though, I don't know. I had to play the flash version.
 
I took on their 30x bonus last night, and deposited 40, ground it out on TS11 and BDBA and made a £180 w/d so a few quid up.
Now see how smoothly the cashout goes, not a bad performed for a MG flash client, smooth and no worse than any other MG site.
I did use a bit of autoplay, but had it set at a low win to stop, so seldom went the full 100 spins on it...I think the term really means to play one LV slot through the whole WR and leave it on autoplay 'until stop' especially on games that don't stop it anyway, like TSII when you get a bonus or sh!tstorm.
 
Last edited:
Careful people with the "up to 30%" bonus on the 2nd deposit. It says "up to" but 30% is the only thing written anywhere. In the T&C it says that to qualify for these bonuses, you need to deposit at least $20.

Turns out that you need to deposit $100 (or is it more?) to get the full 30%. I deposited $50 yesterday and ended up with 10% ($5). I'd NOT have deposited again knowing that it was only 10%. It's so misleading that it looks like it was done on purpose.

Here's how it looks like:

Email:

1.webp


Website:

2.webp


Terms:

3.webp
 
Worse:

When I made my $50 deposit, I got a button asking me if I wanted to get an extra $5 bonus. I could accept or decline. It says something similar to "this bonus will be added on TOP of any other offer". So I accepted, thinking that I'd get it + the 30%. WRONG.


Since Live Chat wasn't working, I sent them an email:

1.webp


And I got this reply:

2.webp



That's borderline bait & switch IMO. Why is the 10%-15% not written anywhere?
 
Have they a rep active on here? Anyone had a cashout experience? When I signed up, it said 'up to 150% bonus' but to be fair it did state clearly the amounts to get that - i.e. 100+ and 120% from 60-99.99 etc. My 40 deposit only qualified for 100% but it was clear.
 
Have they a rep active on here? Anyone had a cashout experience? When I signed up, it said 'up to 150% bonus' but to be fair it did state clearly the amounts to get that - i.e. 100+ and 120% from 60-99.99 etc. My 40 deposit only qualified for 100% but it was clear.

The bonus for the 1st deposit is clear (150%-120%-100%). The misleading 30% is for the 2nd deposit (I didn't even know about it until I get an email after my 1st deposit).
 
The bonus for the 1st deposit is clear (150%-120%-100%). The misleading 30% is for the 2nd deposit (I didn't even know about it until I get an email after my 1st deposit).

I see. Have you had a cashout, if so any aggro?
 
I see. Have you had a cashout, if so any aggro?

I've had several cashouts with RedFlush and La Vida, they always pay but it takes a while (48hrs pending with your money available for reversal + no weekends). Since you cashed out on Friday, don't expect the money to show up until next Thursday or Friday (assuming you're already verified).
 
I've had several cashouts with RedFlush and La Vida, they always pay but it takes a while (48hrs pending with your money available for reversal + no weekends). Since you cashed out on Friday, don't expect the money to show up until next Thursday or Friday (assuming you're already verified).

No, I am not verified and they haven't asked yet. No doubt they will on Monday as obviously no one's there at weekends.:(
I couldn't see the 48 hour pending in the terms, so that'll be the last time I play there if it does take until Thu/Fri to receive my cashout.
Or maybe 'quirky' Major Tom's fast with those rockets up his ar$e......:D
 
Well, this is turning into a saga. 120 hours (5 days) after initiating the w/d I just received the documents request Tuesday 21.00. All day today Tuesday the payment has been 'work in progress' which means it's now non-reversible. So assuming they act promptly without undue delay in verifying my docs, which are the same as approved already by 888.com, Videoslots and many other sites, they should send me the money tomorrow (Wednesday) which means Balthazar is correct and I won't get my cashout until Friday at least, which is a week from initiation. I know subsequent ones should be quicker but WHY did they not request them days ago? I thought this delaying stuff was a thing of the past.
I'll keep you posted on how it goes, but IMO it's already taken too long.:mad:
 
Well, this is turning into a saga. 120 hours (5 days) after initiating the w/d I just received the documents request Tuesday 21.00. All day today Tuesday the payment has been 'work in progress' which means it's now non-reversible. So assuming they act promptly without undue delay in verifying my docs, which are the same as approved already by 888.com, Videoslots and many other sites, they should send me the money tomorrow (Wednesday) which means Balthazar is correct and I won't get my cashout until Friday at least, which is a week from initiation. I know subsequent ones should be quicker but WHY did they not request them days ago? I thought this delaying stuff was a thing of the past.
I'll keep you posted on how it goes, but IMO it's already taken too long.:mad:

I understand partly what you're saying. You could have submitted the docs prior to them asking for it. That's what I always do when I've made a first-time withdrawal. Still, 48 hours pending, no flushing and no weekend payouts are too much - no Major Tom (and all its affiliates) for me.
 
I understand partly what you're saying. You could have submitted the docs prior to them asking for it. That's what I always do when I've made a first-time withdrawal. Still, 48 hours pending, no flushing and no weekend payouts are too much - no Major Tom (and all its affiliates) for me.

I usually do where there's a document upload facility on the site - unfortunately many MG's including majortom don't have this. So I wait until asked, as many don't ask anyway until you reach a certain level of w/d's. Not only that they want a phone number to ring me on BEFORE they pay me, so I've had to supply that and now wait for a call too!
I agree - Major Tom will be court-martialled, shot and buried. He's had his first and last deposit from me. Too much hassle. I feel too exhausted to play there again. :(

Is there a rep on here for them?
 
Is there a rep on here for them?

There is a rep guy we went through to deal with the MT PABs but afaik he hasn't joined the forums yet.
 
There is a rep guy we went through to deal with the MT PABs but afaik he hasn't joined the forums yet.
The Red Flush Group already have 2 reps on the forum:
RedFlushHost
WayneRedReturns


Are you saying they are going to add a 3rd rep JUST to deal with Major Tom?

KK
 
Are you saying they are going to add a 3rd rep JUST to deal with Major Tom?

No, I have no information on their plans so I'm not saying that.

What I am saying is the guy who has been handling rep duties for the MT issues is someone else, doesn't log into the forum through either of those you cited (afaik).
 

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