Lounice35 VS INETBET

[PNEFOREVER2]

Lounice,

They don't have live chat but this has already been taken into consideration when they got their award so its not an issue really though there are many who often get delays when contacting them via email.

When and if they receive them.......

 

[BMWSTACK]

Did you miss the fact that the coupon was called CLASSIC SLOTS BONUS?

The bonus has been around for years.

Added to that, there is a "*" RIGHT NEXT to the bonus title....and the explanation for that asterix is down the page, where the rest of the rules are.

I know there are those with their own agendas regarding Inetbet, but the rules are clearly stated. Just because someone didn't read ALL the terms, doesn't mean they don't apply.

It's common sense...there is a classic slots bonus, and a real series slots bonus...it doesn't take a Rhodes Scholar to figure out why it doesn't just say "slots bonus".

If every casino that the OP wanted rogued was actually rogued, there would be no casinos left to play.

The casino should let them play it over again.

Classic Slots, Classic Coke, Real Series, New Coke what's the difference? I have never been beat for a nickel by any casino , I know a lot about online gambling (thanks to CM and you fine people) and I would have fallen for it. I would have thought something like Big Shot was a classic. Secondly there are plenty of places that give a bonus based upon 1 new game, but you can go play other games.

So I am offended that you say it was very obvious. You make it sound as a child can figure it out, but again I would have been fooled and I am pretty sharp. Yes I could go to see whats excluded, but when the heck have I ever seen a slot bonus that excludes real series? Never. Now if it said Blackjack bonus than I possible would have looked further, the word "classic" is too vague. In advance I thank you for the apology.

 

[MisterBJ]

Classic Slots, Classic Coke, Real Series, New Coke what's the difference? I have never been beat for a nickel by any casino , I know a lot about online gambling (thanks to CM and you fine people) and I would have fallen for it. I would have thought something like Big Shot was a classic. Secondly there are plenty of places that give a bonus based upon 1 new game, but you can go play other games.

So I am offended that you say it was very obvious. You make it sound as a child can figure it out, but again I would have been fooled and I am pretty sharp. Yes I could go to see whats excluded, but when the heck have I ever seen a slot bonus that excludes real series? Never. Now if it said Blackjack bonus than I possible would have looked further, the word "classic" is too vague. In advance I thank you for the apology.

LOL...

 

[maxd]

Wow! Those pab rules are lengthy...well I guess I voided them by posting my complaint on the forum. Oh well. I doubt they would ever reimburse me anyway...thanks anyway and aloha.

You're no so good at the reading thing are you? The PAB FAQ is mostly just information about the process and explanations of how best to navigate through the ongoing procedures. Also, I explicitly said your PAB would be toast IF you continued to post.

But I get the feeling you're not really interested in much of that. Given your posting habits here I'd say you're mostly interested in kicking a bit of dirt on the casino. That qualifies as a "personal agenda" IMO and will put you in violation of the Forum Rules if you persist (again, the link is in my sig) . Thread title changed.

 

[bigjohn]

I played the same "Classic Slots Bonus" as the OP and had the same problems.

I thought the bonus was classic not that it was for classic slots only. Like some places offer a 'High Roller' bonus, or a 'Mid-week' bonus, I interpreted it as 'Classic' bonus.

I saw in the T&C's also where it said "some Real Series slots excluded".

As soon as I realized my play through was not going down I stopped playing and e-mailed support. I got no response. A few hours later I emailed support again with the 'call me back' option. Again, no response. Next day I pm'ed the Rep here and she told me there was no history of me emailing them and said maybe there was something wrong with my email. Funny because their spam offers get through to me no problem.

I asked which 'real series' slots are excluded and she told me all of them were excluded.

They did reset my balance and I played the right games and busted out immediately. The 'classic slots' are a total borefest.

The terms are not clearly spelled out and do give conflicting rules.

Needless to say I have removed INetBet from my rotation of places to play.

 

[bsilva028]

inetbet bonuses

Inetbet really have bonuses different from most of other rtg´s

usually in rtg, a slots bonus is valid or for all the slots or for "non-random-jackpots" slots

inetbet no.
you must check the rules of the bonus in the coupons
some of them allows only one slot
others allow all
others allow a few, etc...

i did not saw any other rtg casino doing that, but inetbet does
there are rules, who likes it? play, who dont like it? dont play !, easy ah!

 

[bigjohn]

Here's the 'rules' as I saw them from the cashier, the place I always look at and read carefully before I deposit.



It says 'Slots' are included, not 'Classic Slots'. It says 'Some Real Series Video Slots' are excluded, not 'All Real Series Video Slots'.

I consider myself pretty good at reading the T&C's, not perfect. To me 'slots' means 'slots' and 'some' means 'some'.

 

[rena35]

I will say that I fully believe that iNetBet segregates customers into the "marginally profitable ... don't really care if they stay or not" and "cash hemmoraghing ploppy that we should be really nice to" groups. I'm sure that they respond quickly by email to the latter group.

I must be in the marginally profitable group. I sent an email about the managers bonus but of course i might get no response which is the norm. I had problems with my account being blocked from depositing for a year which is not my fault but after my account was fixed i started depositing again multiple times not wining. I was looking forward to their promos but now i just want to move on. Inetbet might be a good place to play for some but for others (like myself) i will look for another accredited casino that has live chat and good CSR. I don't feel like players should have to deal with crappy service especially when its your money your depositing. This should not be considered the norm. As far as bonuses i agree the terms should be more clear.

 

[Jokeman55]

ambiguous bonus

I also think the term excluded should be clarified ..I played on bonuses where excluded meant does not count t oward playthrough but still could be played....then you have blocked...why not just block the excluded and save many people a lot of grief.

 

[Jokeman55]

pab

li​

You're no so good at the reading thing are you? The PAB FAQ is mostly just information about the process and explanations of how best to navigate through the ongoing procedures. Also, I explicitly said your PAB would be toast IF you continued to post.

But I get the feeling you're not really interested in much of that. Given your posting habits here I'd say you're mostly interested in kicking a bit of dirt on th casino. That qualifies as a "personal agenda" IMO and will put you in violation of the Forum Rules if you persist (again, the link is in my sig) . Thread title changed.

Why so mad??? I made a decision to let the pab go as I didn't thin k it would help..also I do all this from my phone AND itcan be difficult...aloha.

 

[Cleveland]

li​

Why so mad??? I made a decision to let the pab go as I didn't thin k it would help..also I do all this from my phone AND itcan be difficult...aloha.

I'd be pissed to if you wasted my work day so willy nilly. It's not like a decent amount of time has passed since the pab. You just put it in and instead of having the courtesy to contact max and let him know you "changed" your mind, you break pab rules and then say O hey nevermind I don't want to pab. You don't even really apologize. You just blow him off as if he was inconveniencing (sp?) you.

By the way two cases of you not reading something of importance speaks volumes more so than anything else in this thread.

Then you have nerves to ask why so mad? Wow...

 

[Jokeman55]

Sidetracked

Let's not forget the point of this thread ...INETBET is a poor site with poor customer service...if you want to add that Lounice35 is careless with PABS and must be told so by some dude Cleveland that followed the thread that's fine with me...Aloha.

 

[maxd]

Why so mad??? I made a decision to let the pab go as I didn't thin k it would help..also I do all this from my phone AND itcan be difficult...aloha.

1. Not mad. Trust me, if I was pissed off you'd know about it, there'd be little room for confusion.
2. The casino in question is Accredited here at Casinomeister and as such we have well established procedures in place for dealing with complaints against them which includes the PAB process. Again, reading the site Rules and FAQs would help you considerably here.
3. If your phone isn't up to the task of reading the forums properly then I suggest you find some other means of doing so. We assume you are mature enough to figure these things out for yourself. Saying "I can't because my phone is too small" (or whatever) is pretty much up there with "the dog ate my homework". In other words, too bad, figure it out, do better.

Frankly it seems to me like you're just too damn lazy to do anything other than burp off forum posts from your phone when you're bored. You haven't read the forum's Posting Rules, you couldn't be bothered to read the Pitch-A-Bitch FAQ, you obviously aren't reading other people's posts very carefully and you're still pretty clueless about the procedures for Accred casinos.

In other words you don't really give a damn about the site and how we do things, you're just here to bitch and moan about the casino in whatever manner is the least inconvenient to you. That qualifies as an "agenda" and the Posting Rules have a few words on how such things are dealt with. In the end it's your choice how you behave here but don't be surprised if you get treated with all the respect you've proven you are (not) due.

 

[bsilva028]

Here's the 'rules' as I saw them from the cashier, the place I always look at and read carefully before I deposit.

View attachment 42781

It says 'Slots' are included, not 'Classic Slots'. It says 'Some Real Series Video Slots' are excluded, not 'All Real Series Video Slots'.

I consider myself pretty good at reading the T&C's, not perfect. To me 'slots' means 'slots' and 'some' means 'some'.

sometimes, if you click in the text saying "slots" it will list the name of the slots allowed (even if they are all allowed), if they are not it will list only the slots you can play with a specific bonus

 

[bigjohn]

sometimes, if you click in the text saying "slots" it will list the name of the slots allowed (even if they are all allowed), if they are not it will list only the slots you can play with a specific bonus

At INetBet it does not.

 

[Jokeman55]

maxd

Professionalism and courtesy are also signs of maturity. I made errors because it was my first OPPAB ever. ALSO the typing interface is poor on my phone. Finally, I was very angry at the time and wasn't thinking clearly. To assume I'm just lazy...lol. Is it part of your job description to rant and judge forum users???

 

[vinylweatherman]

From that screenshot, the terms are not clear. Saying "some Real Series" under excluded is no good at all unless there is either a list of the ones allowed, or the ones not allowed. I note it doesn't say "some table games", but lists the specific games that are excluded.

We also have yet another illustration of support ignoring a players' attempt to communicate for over a day, and then claiming it's their fault. Well, it not, it's iNetBet's fault for having no means for a player to chase up an unanswered query other than to just resend it. It means players have to go outside the proper support channels just to chase up a query, be that finding a rep on a forum, or even going through a formal dispute resolution process. They are going to lose customers when this kind of thing happens, and possibly some good loyal customers who suddenly experience this kind of thing after having little trouble beforehand.

There is no such thing as a straight forward bonus at iNetBet, many allow play on a selection of slots, and these are picked at random for specific offers, such as the 6 slots the manager sees have been most popular, least popular, hot, cold, etc. There is no way a player can deduce the allowed slots from their type, or position in the menu, they MUST have access to a list of the specific games that can be played.

The problem with "classic slots" is that some years ago, RTG yanked the vast majority of them, and developed no new ones to replace them. However, they have been pumping out the "Real series" based games and now these must be over 95% of all the slots available.

I think now that there are about half a dozen "classic" slots left, as RTG yanked all the fun and interesting ones, leaving the crap behind.

If you are expecting entertainment, you really have to be allowed to play the Real Series games.

You are probably better off with Club World, as in general, slots means ALL slots, or at least all the non network progressives. iNetBet also seem to have a "legacy" version of the software, as there is a newer version in use elsewhere that blocks players from accidentally playing a disallowed game.

 

[maxd]

Professionalism and courtesy are also signs of maturity. ... Is it part of your job description to rant and judge forum users???

You might have noticed the bit about showing respect to the forum administration while you were reading the Forum Rules, or have you still not done that? The infraction you will find in your mailbox will hopefully serve as a reminder.

As I see it I've gone out of my way to explain to you the mistakes you are repeatedly making and how to correct that problem. Your response has been to ignore that advice -- not to mention the PAB procedures you agreed to when you submitted your PAB -- and diss me for my efforts on your behalf. You are either being willfully blind or you are a troll, either way this is not going to end well.

I'll say it one last time: read the Forum Rules, take a few moments to consider the various responses that have been posted for you in this thread and stop using ignorance and poor internet skills as an excuse for completely avoidable mistakes. Ignore that and your time here will have been brief indeed.

 

[maxd]

Just realised that Lounice35 has been a member here since Feb 2007, well before I signed on to handle the PAB stuff for Bryan. So what I've said goes double: there's no excuse for not knowing the Rules and PAB procedures.

 

[Casinomeister]

Just jumping in here real quick, I might be meeting up with one of the iNetBet operators today in Barcelona. They are certainly aware of this thread and it will be a point of discussion.

@Lounice35 - I could have hand-carried and personally delivered your PAB, but it seems that it's mainly a bitch 'n moan session on your part. As Max and others have pointed out, if you are having issues with fully reading rules, terms and conditions, then the ball is in the casino's court. Whether they let you replay the bonus from scratch or not, it's pretty much up to them. Since you're having a go at the casino, I wouldn't count on anything.

 

[chuchu59]

Just jumping in here real quick, I might be meeting up with one of the iNetBet operators today in Barcelona. They are certainly aware of this thread and it will be a point of discussion.

@Lounice35 - I could have hand-carried and personally delivered your PAB, but it seems that it's mainly a bitch 'n moan session on your part. As Max and others have pointed out, if you are having issues with fully reading rules, terms and conditions, then the ball is in the casino's court. Whether they let you replay the bonus from scratch or not, it's pretty much up to them. Since you're having a go at the casino, I wouldn't count on anything.

Bryan,

While I wont ever play there again I am at a loss as to why they are unable to use the RTG system which automatically excludes games/slots not covered by the relevant coupons. Is it too much work for them? Other accredited RTG casinos make good use of the system resulting in few issues regarding confiscation of winnings for playing excluded games. They need to address this point IMHO.

 

[Casinomeister]

Bryan,

While I wont ever play there again I am at a loss as to why they are unable to use the RTG system which automatically excludes games/slots not covered by the relevant coupons. Is it too much work for them? Other accredited RTG casinos make good use of the system resulting in few issues regarding confiscation of winnings for playing excluded games. They need to address this point IMHO.

I'll ask.

 

[irmster]

took me 4 attempts to close my a/c with Inetbet. As has been mentioned many times, their CS is absolutely woeful.

 

[BMWSTACK]

inetbet no.
you must check the rules of the bonus in the coupons
some of them allows only one slot
others allow all
others allow a few, etc...

It seems all these different bonuses that exclude "this slot , this slot, but this slot is ok to play" can be confusing for not only the novice gambler but also the veteran. Why get so specific with these bonuses? I really cant think of many reasons except 1) wanting play on specific slots 2) increase revenue by voiding wins for not following the rules. I mean come on even the worst of the worst don't have bonuses so specific, they just make something up not to pay you.

took me 4 attempts to close my a/c with Inetbet. As has been mentioned many times, their CS is absolutely woeful.

I had the same problem way back. Sent multiple emails and they never did it. Got it accomplished in a couple attempts with the rep here.

I understand Inetbet is accredited, so I guess they are always an option to play even though my account is closed. My only turnoff was the email communication only. I am young, but old school and prefer a more personal in your face telephone call or chat. I could possibly get over this issue and play there, but I think the issues with the bonuses being so detailed would definitely prevent me.

I am sharp enough to follow the rules, but when looking to be entertained and relax do we really have to be so detail oriented? When I go to a restaurant I don't go out back checking the food quality and proper refrigeration before ordering. When at the amusement park I don't walk roller coaster tracks before getting on. I mean come on we already have so many damn rules online don't confuse it further by letting me play Crystal waters but not Paydirt.

 

[mrmark21]

I agree with what you have said BMWSTACK I'm also interested to hear the response Brian got from them (when he has the time to post).