Lock Casino - heads up

I got paid TODAY !!

Hey, believe it or not.

Lock has paid me in full today. More than 1000$ via Moneybookers.

I think the guys from Lock really trying to get this handled.

It is just one day after I posted on CM.

Thomas
 
Lock Casino - Processor Delays

Hello Everyone,

Based on watching this thread as it progresses I wanted to jump in and give you all some clarity. Processor issues mean funds being seized. Bank accounts being closed and cash flow being impacted. We know as a player it is very hard to understand the inner workings of a casino, nor does it feel like it should be your problem. When the industry gets hit with these types of issues the Casino and the player are effected.

We are not singling anyone out but are paying players from the methods we have funds available as quickly as possible.

To be honest what is so frustrating for us as a casino and as people who have put our heart and soul into being a great casino on all levels, bonuses, support and product. The first 10 months of business we were generous, kind and loyal to all of you. We have encountered some challenges and in this we would hope you would all reflect and remember us for all of your good experiences with us and not just the mistakes.

Lock will prevail. We will fight to be the best even through our mistakes. I would hope that the players understand that even in unfortunate circumstances we have chosen to be honest, transparent and follow through with our obligations. It may not be within the time frame that you are accustomed to. We are doing our very best.

What we ask is your patience and understanding as we work through these issues and prove ourselves to be the great company that we are and have always been. If you have further questions or concerns please contact me directly at elka@lockcasino.com

Best,

Elka - Lock Casino Team
 
Hello Everyone,

Based on watching this thread as it progresses I wanted to jump in and give you all some clarity. Processor issues mean funds being seized. Bank accounts being closed and cash flow being impacted. We know as a player it is very hard to understand the inner workings of a casino, nor does it feel like it should be your problem. When the industry gets hit with these types of issues the Casino and the player are effected.

We are not singling anyone out but are paying players from the methods we have funds available as quickly as possible.

To be honest what is so frustrating for us as a casino and as people who have put our heart and soul into being a great casino on all levels, bonuses, support and product. The first 10 months of business we were generous, kind and loyal to all of you. We have encountered some challenges and in this we would hope you would all reflect and remember us for all of your good experiences with us and not just the mistakes.

Lock will prevail. We will fight to be the best even through our mistakes. I would hope that the players understand that even in unfortunate circumstances we have chosen to be honest, transparent and follow through with our obligations. It may not be within the time frame that you are accustomed to. We are doing our very best.

What we ask is your patience and understanding as we work through these issues and prove ourselves to be the great company that we are and have always been. If you have further questions or concerns please contact me directly at elka@lockcasino.com

Best,

Elka - Lock Casino Team

I am wondering about the transparency because it seems to me that as soon as you were aware of the situation you could have notified players, put a warning on your site or at least given Casinomeister a heads up there was a problem as you are accredited here.

Of course you have reasons for not doing this but I would consider your actions thus far to be opaque rather than transparent.
Case in point - this is your first post in this thread and while welcome it is basically just a PR release with little to no information on how the problems were allowed to arise in the first instance - what you are doing to ensure it wont happen again and most importantly when certain players will get their cash in full.

I don't think you are rogue but I don't think you have been transparent as you suggest either so I am wondering if accredited casinos should have some obligation to casinomeister (Bryan or Max) to inform them of any payment issues they consider will not be resolved swiftly.
That would be my idea of transparent and such honesty would not only increase your standing and be beneficial to the players it would also give the accredited list here a boost. Pre-emptive measures could be taken by all parties.

I am aware of the previous argument between Max,Bryan and Rob and like most posters feel Robs comments were misconstrued and so to avoid the same fate I will state here and now that I believe in this site and what it attempts to do and this is in no way is an attack on the accredited list.
(I should not feel the need to write that)

Is it completely naive of me to hope for such transparency and is it even workable?

I hope all players who are owed are paid in full very soon and Lock can become the same Casino for players as it is in their own heads.
 
If Lock casino will be closed tomorrow noone of those who they owe money to will get a single dollar. We have seen this scenario many many many times before and that is the real problem here.
P.S. By the way , the "cash flow problem" can actually be something opposite to what is presented here- when the cash flow grows steadily month by month and then hits the certain target for the casino owners- they just stop paying out the money (or pay just to a few ones) ,accumulate the tons of cash and then...say goodbye to everyone and head to Bahamas.
 
Just to let everyone know. I have been in touch with Emily at Lock payments and they have said they will wire me $3000 this week and $3000 at the end of next week. I have received a copy of the first wire sent today so everything looks good. I will let you guys know when it hits my account.


You have not posted since this post above keeping us abreast as promised. How are the payments working out? Have you received the two $3,000.00 dollars payments? If so, what plans are being made for the remaining balance of 14K?

Were you asked not to comment any further on this issue or risk future payments? (If you don't respond we'll understand)

Thanks....
 
Yep I emailed him today, said they are still having payment processor issues. :confused:

I wonder if anyone has been paid in the last month.
 
Yep I emailed him today, said they are still having payment processor issues. :confused:

I wonder if anyone has been paid in the last month.

Yes some have...here and there without rhyme or reason who gets their $ and who doesnt:eek:.....GL I hope you get it...This processor issue is getting pretty ridiculous....If I were people who play there they wouldnt be getting a dime from me til they get back on their feet.
 
Like I said, I seriously doubt that. Appearances can be deceiving and there's nothing in their previous behaviour to indicate that this would be the case.

Two things should calm fears when it comes to Pulver's case:

  1. at least one of the processors who skipped was holding a large chunk of Pulver's cash. So Lock has to find a new processor, or whatever, and double-dip in order to pay him out. This is going to slow things down a bit for him, and it has.
  2. he has both Bryan and I dealing directly with Lock to see this done, not to mention Lock's future here on the site in the balance.
If I were placing bets I'd heavily favour the "Pulver gets paid" wager.

Like I said, appearances can be deceiving.



If you are worried, PAB it. Then we'll find out what's up.

NO, the processor skipped with the CASINO'S cash, NOT the cash of specific players. It is NOT "pulver's cash" until his account receives it.

Secondly, WHY ON EARTH was one of these "dodgy" processors dealing with "a large chunk" of cash destined for a NON US PLAYER IN THE FIRST PLACE.

Pulver is from NORWAY, so WHY has one of the US facing processors been selected to make the payment, rather than one of the "quality" ones. The risk is KNOWN, and given this, US facing processors should ONLY be dealing with payments that the quality processors decline to deal with. This may not reduce the risk, but it reduces the IMPACT.

US players KNOW they will experience such problems, but players outside the US should NOT be experiencing problems because of things that happen in the US facing side of the business.

The fact that Lock simply CANNOT just move money around and pay these players quickly means they just don't HAVE the money at the moment, the processors "burn" was very severe indeed. Unless they recover this money, they will either have to rely on future deposits to fund payments, or negotiate further funding from their backers. Both these options would create significant delays in payments, and if players were unusually lucky during this period, the situation would worsen.

Rather than pay SOME players quickly, and in full; why not pay ALL players at least something, and try to come to an installment arrangement for the rest that they are confident they can stick to. A known installment plan, that is adhered to, is much better than receiving nothing but broken promises for weeks on end.
The terms should be changed to reflect the situation, so that players do not even see anything "fishy" about being told they will receive $xxxx per week, instead of the whole lot in one go.

Internally, the US facing side should be ringfenced as much as possible from the NON-US side, so that future problems do not risk dragging down the entire operation.
If the US side were to fail completely, an installment plan could be agreed to honour outstanding player balances, which despite the failure, would offer considerable reassurances to players that their money would not just disappear. Payment in such a scenario would be made from the operating profit of the non-US facing side. The casino itself would remain solvent, and in a position to move back into the US if regulation rather than prohibition became the policy, and without the "baggage" of players who lost money to the ether when they pulled out.
 
Hello Everyone,

Based on watching this thread as it progresses I wanted to jump in and give you all some clarity. Processor issues mean funds being seized. Bank accounts being closed and cash flow being impacted. We know as a player it is very hard to understand the inner workings of a casino, nor does it feel like it should be your problem. When the industry gets hit with these types of issues the Casino and the player are effected.

We are not singling anyone out but are paying players from the methods we have funds available as quickly as possible.

To be honest what is so frustrating for us as a casino and as people who have put our heart and soul into being a great casino on all levels, bonuses, support and product. The first 10 months of business we were generous, kind and loyal to all of you. We have encountered some challenges and in this we would hope you would all reflect and remember us for all of your good experiences with us and not just the mistakes.

Lock will prevail. We will fight to be the best even through our mistakes. I would hope that the players understand that even in unfortunate circumstances we have chosen to be honest, transparent and follow through with our obligations. It may not be within the time frame that you are accustomed to. We are doing our very best.

What we ask is your patience and understanding as we work through these issues and prove ourselves to be the great company that we are and have always been. If you have further questions or concerns please contact me directly at elka@lockcasino.com

Best,

Elka - Lock Casino Team

As I said, a problem for all casinos that accept US players.

If Lock casino will be closed tomorrow noone of those who they owe money to will get a single dollar. We have seen this scenario many many many times before and that is the real problem here.
P.S. By the way , the "cash flow problem" can actually be something opposite to what is presented here- when the cash flow grows steadily month by month and then hits the certain target for the casino owners- they just stop paying out the money (or pay just to a few ones) ,accumulate the tons of cash and then...say goodbye to everyone and head to Bahamas.

THIS is why players are so damn IMPATIENT when there are delays. They want "out" because they think the $h1t is heading towards the fan, and if the aim is good, they wont see a dime of any outstanding payments.

I'm waiting over a month as of today for a $2000 Neteller withdrawal.

This is a player from the UK, MY country, and who is using Neteller to withdraw. How on earth does a US facing processor problem stop you making a $2000 Neteller payment. This processor would surely NOT have been dealing with payments to players in the UK, where you would have a problem finding a quality processor who would say "No". The UK is where online gambling is as legal as it gets, and there is the widest choice of options for both players and operators to move payments.

If the problems are this severe, then the concerns expressed by hakapuku CANNOT be dismissed as unlikely scenario.

One concern is whether you are RELYING on players depositing and losing in order to pay CURRENT withdrawals, let along any FUTURE ones.

Another is whether you are able to secure further (even if temporary) funding to enable a return to a healthy cashflow, and withdrawals paid as expected under whatever terms are now present.

You have to remember that players KNOW there is no "safety net" to protect their balances when casinos go bust, and recent events have CLEARLY demonstrated this. To a player, it hurts far MORE to lose a big payout to a casino going bust than the effect it has on the insolvent business as a whole, which can simply walk away from debt since it is not "personal", but "corporate". Admittedly, staff in the lower positions get hurt pretty badly too, but the management would have already "feathered their nests" through devices such as executive pension schemes, which do NOT normally get dragged down with a corporate failure.

Lock CANNOT take the risk of being reliant on future deposits to pay current due withdrawals, they MUST seek, and get, enough additional funding to restore confidence among players. Each new player that says they have waited x weeks for a payment that should have taken days leads to other players deciding to wait for things to return to normal, rather than risk the possibility that their deposits are being relied upon to meet CURRENT outstanding withdrawals.

Lock should not do anything that looks "desperate" when it comes to getting deposits. NO frantic phonecalls trying to get a deposit out of a past player, NO "too good to be true" offers to "selected players" (everyone:rolleyes:). This will only make things WORSE, and could seriously backfire by enhancing the view that the casino is really struggling, which will result in FEWER, not more, deposits.
 
This whole situation creates a vicious cycle because now I'm sure there are many players who do not deposit out of fear of not being paid....myself included.
 
Hello all,

I don't want to write anything that might hurt my case, so I have sent maxd an update on PM just now and I am sure he will post an update to you guys.
 
well i infact has been on a streak at lock casino im winning (about time) so i have cashed out ranging from 500-1200 . well today i hit max cash out 3k so i know have to wait 7 bussiness days _ I know that lock will payout as they have for the others. if i have to wait and knowing i will get paid im fine with it as long as they pay me accordingly to what they say - if it takes 14 dsays then im concerned. will keep u posted how it ends up. but the truth be told i been loving lock lately lots of bonuses and just in general being a good cutomer service too ( specially angelina )
 
Tat00, considering it's taken me 32 days so far maybe you should prepare to be concerned! It's actually taken longer than this. My original payout request was on 1st June (39 days ago) but they reversed it back to my account for no reason - there was no bonus associated with my deposit and my account was already verified.

So 39 days and counting Lock :rolleyes:
 
What's with all the deletions lately? :confused:
That was a post from a member who has been banned numerous times. We let him slip in and post so we could collect his IP.

His posting was moot since he shouldn't be here anyway. BTW - there have not been many deletions at all. Spammers and extreme flamers get the axe.

Actually, the moderators and I have agreed to a policy on deleting posts that will be published this next week. [/] derail
 
That was a post from a member who has been banned numerous times. We let him slip in and post so we could collect his IP.

My bad insofar as I had forgotten we were gonna let him post to harvest the IP info. Other than that ... well he's a serial ass-clown (signed up and been banned several times) so -- as Bryan said -- he shouldn't've and wouldn't've been able to post in the first place, hence my deletion. :D

Stay tuned for the new "deletions" policy: I reckon it'll satisfy pretty much everyone.
 
I don't want to write anything that might hurt my case, so I have sent maxd an update on PM just now and I am sure he will post an update to you guys.

PM received, I'll get to it on Monday.

FYI, you are free to post on this issue as you see fit. As you should recall per my PM of 28th June 2010 your PAB was closed for your continued violations of the "don't post regarding an active PAB" rule.
 
well i infact has been on a streak at lock casino im winning (about time) so i have cashed out ranging from 500-1200 . well today i hit max cash out 3k so i know have to wait 7 bussiness days _ I know that lock will payout as they have for the others. if i have to wait and knowing i will get paid im fine with it as long as they pay me accordingly to what they say - if it takes 14 dsays then im concerned. will keep u posted how it ends up. but the truth be told i been loving lock lately lots of bonuses and just in general being a good cutomer service too ( specially angelina )

Lots of bonuses, you say? Typical behaviour of the casino in urgent need for cash.
Regarding your concern- let's just pray (we don't have other options anyway).
 
im kind of glad i chose not to play at lock anymore albeit i never won any substantial amounts any ways

i would like to take the time though to say this

i had a rough patch of a big loosing streak and in fairness elka"casino manager" did her upmost to help me with bonuses and free chips and i do feel that she is a honest truthfull person and i believe her when she says people will get payed and lock will go back to how it was before the processor issues

just my 2 pennies worth
 
Quote:
Originally Posted by Pulver

I don't want to write anything that might hurt my case, so I have sent maxd an update on PM just now and I am sure he will post an update to you guys.

Quote:
Originally Posted by Maxd


PM received, I'll get to it on Monday.

FYI, you are free to post on this issue as you see fit. As you should recall per my PM of 28th June 2010 your PAB was closed for your continued violations of the "don't post regarding an active PAB" rule.



Any current information available???
 

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