Resolved Jackpot Capitol and Grande Vegas Issues

raddish

Dormant account
PABaccred
I had a win of 3000 back in March at Grande Vegas Casino. I never got paid and was not kicked off. Here is my experience.. They always were decent payers in the past, which confused me when 3 weeks went by without payment. I called and spoke to Madison Green, who told me my acct was under investigation with RTG. This sounded real fishy to me at the start because I mainly play real time gaming sites and had no other problems with the other casinos I was playing and are continuing to play. I called her every week with no new info on my suppose of "investigation". One morning I was trying to get on chat and could not log in. I tried to call for days with no answer. This is when I decided to make a complaint with Hastings Dispute to find out what was really going on. I did this the first time in May. Correspondance with them was a joke!!! the first two times I contacted Hastings to get an update, they would reply that they were trying to speed up the release of my funds. I waited a good 4 weeks to let them do there job and got a response back from them that had nothing to do with my case at all, referring to a different casino and a different situation that did not involve me at all. I responded to them that the info that was sent to me was wrong and did not pertain to m case what so ever.. I sent numerous emails pertaining to this matter. I finally decided to file another dispute hoping that I would get another operator who wasn't an idiot!! I got an email from the original operator that said "Please excuse my blunder as the pool of operations we oversee is tremendously large and I was working with several at the same moment. Theres something to be said for multitasking. That all being said, I assure you that we're working on your matter and will have an update for you once we've been able to confirm particular items. Best professional regards,- Anthony Vega Central Dispute System". That was July 8th. http://www.casinomeister.com/forums/images/smilies/lolup.gif

On August 6th:what: I got this letter..."unfortunately we regret to inform you that due to a change in ownership at Grande Vegas we are unable to assist you with your dispute. The decision to ban your account was taken prior to the transfer in ownership and we are not able to contact the former owners to pursue your case with them. Thank you for having contacted CDS, and again, our apologies for this situation. Sincerely, Victor Central Disputes System.

Okay,,,,,first of all I was not banned I was under "investigation" from RTG, the software company, that obviously a blatant lie!! Sounds like Grande was well aware at the time of my win that Jackpot Capitol would be taking over. Jackpot now with no shadow of a doubt owes me my very late payment of 3000, as Grande did not go bankrupt!! Btw, I never heard anything from RTG concernnig any type of investigation what so ever!!!
 

chuchu59

gambling addict
PABnonaccred
CAG
You can contact the JC rep here by pm. Grande Vegas was, and still is accredited. If you have a solid case, I am confident it should be resolved to the satisfaction of both parties.
 

empirestate

Dormant account
In response to your non pymt of 3000.00

See this is why i dont like dealing with these casinos, the reason they think they can get away with it, is i think its because they know USA players r not supose to gamble on line anyway, so what i mean is they take advantage of that and the low lives who doesnt care about their reputation, screw us when they can. Put up a fight dont give up, u waited to long. see if you can get the adminastrator of this site to help collect it. good luck, i hope you get your 3000 and more, because you deserve it my freind.............
 

reda

Senior Member
PABnonaccred
oh please dont give up. you have been very patient IMO. these are accredited casinos and you should be paid. keep us posted here on the forum as i play at one of these casinos as well. havent made a withdrawl but hopefully i can one day.
 

raddish

Dormant account
PABaccred
Jackpot Capitol and Grande Vegas Fraud

Well I just called Jackpot Capital, and I spoke to a supervisor named Roxanne and was told that Jackpot Capital is not responsible for bad debts from Grande Vegas. When I asked why not...considering that the takeover had nothing to do with bankruptcy and was also a credited casino, she had no response. I asked for the personal email to whomever would deal with this personally and was told there was no one that I could email direct who could deal with situation, however this person who does not have an email adress, will email me back with a response when he or she is available. We will see! Any advice? Please help!
 

jelsmith

Zombicidal Maniac
PABnononaccred
Well I just called Jackpot Capital, and I spoke to a supervisor named Roxanne and was told that Jackpot Capital is not responsible for bad debts from Grande Vegas. When I asked why not...considering that the takeover had nothing to do with bankruptcy and was also a credited casino, she had no response. I asked for the personal email to whomever would deal with this personally and was told there was no one that I could email direct who could deal with situation, however this person who does not have an email adress, will email me back with a response when he or she is available. We will see! Any advice? Please help!

It doesnt seem right to me that JPC bought out Grande and didnt pay players...I wonder are you the only one or are there others?
 

vinylweatherman

You type well loads
CAG
MM
Well I just called Jackpot Capital, and I spoke to a supervisor named Roxanne and was told that Jackpot Capital is not responsible for bad debts from Grande Vegas. When I asked why not...considering that the takeover had nothing to do with bankruptcy and was also a credited casino, she had no response. I asked for the personal email to whomever would deal with this personally and was told there was no one that I could email direct who could deal with situation, however this person who does not have an email adress, will email me back with a response when he or she is available. We will see! Any advice? Please help!
You are being lied to. There is no way that a change of ownership (except when a bankrupt company's assets are bought from the liquidator) removes outstanding liabilities from the balance sheet.

CDS are clearly a joke! They send you some other player's details, and then take so long to resolve the issue that things move on to the extent that ownership changes, and your outstanding debt no longer counts.

If RTG (rather than the casino) were investigating your account, then RTG are responsible for this, and your debt. If Grande Vegas, and not RTG, were doing the investigation, then an accredited casino LIED to a player.

JC are now saying that they are not responsible for payments to players who were active under the old owners. This would ONLY be so if the old entity went bankrupt, and we are being told this was not the case. If this WAS the case, it seems that even Bryan was lied to about the nature of this buyout. This casts even more doubt on the ability of RTG to police it's own licensees, and it seems player protection is not something they take that seriously when even THEY are so careless with personal data as to give out the wrong data to the wrong players just because they are "overworked".
They would NOT be so "overworked" if they applied due diligence, rather than handed out licenses to anybody who could pay the fees.
 

jelsmith

Zombicidal Maniac
PABnononaccred
I played at GV but when they were purchased I was told they got no player docs and I would have to reverify....pffffft....deleted!
 

vinylweatherman

You type well loads
CAG
MM
I played at GV but when they were purchased I was told they got no player docs and I would have to reverify....pffffft....deleted!
Maybe there were no records passed over, including outstanding player balances. This is pretty poor practice considering this was one ACCREDITED casino being bought out by another ACCREDITED casino.

Someone has been hiding something major about what REALLY happened. It looks like something "shady" happened with the old owners, and JC bought a bankrupt shell in all but name. Did the old owner "do a runner" with the money (or from debts), leaving RTG with a mess to sort out which it did by passing the brand over to JC, along with only basic player records?
The above certainly fits the story given by the OP (CDS "unable to help", and JC "not responsible" for debts/player payments made under the old owners).
 

takethemoney

Banned User - Chargebacks at Slotastic
What I'm reading here is unacceptable and if this is true, which I have no reason not to believe it is not, their accreditation needs to be yanked stat. I'd never play there again and frankly, the rude way I was treated by the Grande Vegas CSR, I wouldn't recommend them to an enemy.
 

chuchu59

gambling addict
PABnonaccred
CAG
Well I just called Jackpot Capital, and I spoke to a supervisor named Roxanne and was told that Jackpot Capital is not responsible for bad debts from Grande Vegas. When I asked why not...considering that the takeover had nothing to do with bankruptcy and was also a credited casino, she had no response. I asked for the personal email to whomever would deal with this personally and was told there was no one that I could email direct who could deal with situation, however this person who does not have an email adress, will email me back with a response when he or she is available. We will see! Any advice? Please help!
I do hope that the answer given to you was from a clueless JC supervisor. Many casino staff do this when they are probed on payments ie we are not responsible for this or that blah blah blah. If they are serious about not inheriting the debts from the previous owners perhaps players who deposited with cc can also initiate chargebacks. Surely JC doesnt mind would they?

Dont give up hope yet Raddish. At least wait for the official JC rep to answer to this thread.
 

SlotsLover

Senior Member
PABaccred
PABnonaccred
PABnorogue
PABnononaccred3
MM
you are not alone

Just so you know, you are not alone in your having a problem with GrandeVegas. I have had a very similar issue/problem with GrandeVegas. I can't go into details right now because I have a PAB in progress with Max.

Let's just say that I agree with much of what's been said on this thread and my experience is very similar, both with Grande and Jackpot Capital.
 

maxd

Complaints (PAB) Manager
Staff member
Just so you know, you are not alone in your having a problem with GrandeVegas.
Yup, quite so. In fact I have two PABs of this nature on the table right now, one of which is SlotsLover's.

@raddish: My suggestion would be for you to file a PAB regarding your case, and the sooner the better. Since these cases are all similar the more information we have related to this situation the better for all players concerned.

To begin your PAB process please read our Pitch-A-Bitch FAQ.

Please read ALL of the PAB FAQ because it is important for you to know what to expect from the process and what we expect from you before, during and after we pursue the issue on your behalf.

Once you've read the FAQ proceed to file the PAB details and I'll take it from there.

Please note that in your case I'll waive the "previous posts will scuttle your PAB" rule: as mentioned above we seem to have a systemic problem here and I think it would be valuable to have your case included.
 

Tengil

Senior Member
They had probably decided not to pay, thats when you find yourself in situations like this. Has happened before on other softwares.

One that comes to mind is the now closed Metro Casino (Boss). The new owners ,StMinver, basically said the same thing to players who initially had been screwed over by the former owners.
But for those players who didnt give up the casino in the end paid them even if they said they had no legal obligation.
 

Pulver

Senior Member
webmeister
PABaccred
This industry has become so vile and corrupt that I feel the taste of vomit at the back of my mouth.
 

BMWSTACK

Ueber Meister
wanted to respond to companies taking over one another. In the US when one business takes over another they typically take only assetts and no liabilites. These days another company takes over a failing company, so if your taking over a failing company why would you want to take over liabilities, that would mean your company may fail. Larger companies like an MCI - AT&T merger would take over liabilities to not piss off all the vendors and customers. I dont know how it works internationally, but common sense would tell you that you would want everything to be in order if your going to take over the name. If things arent in order it probably wouldnt be a wise decision to take them over. So in this case if Jackpot is taking over, or took over Grande Vegas they would probably want to see everyone is paid. If Grande vegas abandoned and didnt pay people, Jackpot would probably not want anything to do with them.
 

GGW Laurie

Well-Known Member
Im sure that anyone who is owed money by Grande Vegas will be paid in full by JPC and would expect to see a reply anytime soon from one of their reps.


JPC has a good name and has kept a clean casino record over the past few years and i just hate to see JPC and the word fraud in the same title thread.

Has the OP pm'ed Yasmeen the JPC rep here at CM?

Does the OP have an affilliate he/she can ask for help in getting this resolved?

Laurie
 

bonustreak

Senior Member
webmeister
Well not all RTG's that take over other brands decide to not pay off any bad debts such as CWC group when they take over a default or defunct casino they make sure to pay off any legit winners along with affiliates.

I am curious have you accounts at Slotatasic, Lucky Club Casino or JPC already? If not have you been sent email or snail mail cd's with invites to play? If you have that means the company JPC is cross marketing you to their other brands, my point being if you were truly a ' problem player' within the RTG network why would they invite you to play in their other brands...
 
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