Resolved Jackpot Capitol and Grande Vegas Issues

[chuchu59]

The silence from JC is deafening. The rep logged into the forum today and must have read this thread so if they dont make an announcement on this issue here I am afraid that they dont intend to pay the GV players and that is poor behavior.

 

[raddish]

thanks

You can contact the JC rep here by pm. Grande Vegas was, and still is accredited. If you have a solid case, I am confident it should be resolved to the satisfaction of both parties.

Yes thank you. do you have a better contact for me to discuss this better with at jc?

 

[maxd]

@raddish: the casino representatives page is here: https://www.casinomeister.com/forums/members/?key=staff_members

You'll see both [profile]Jackpot Capital[/profile] and [profile]Grande Vegas[/profile] reps listed there.

Any word on whether you will be filing a PAB?

 

[raddish]

I agree about the loss of RTG casinos this year and most everything you posted except the Rogue behavior on JPC's part, im also very outspoken when not all the facts are in and everyone is quick to judge, this is why i want to hear what a casino rep has to say about this issue, im sure you and others would like to know as well. This way its out in the open in black and white.

Laurie

I would love that as well. I dont know this site that well,but i'm assuming that these casino reps sometime respond on these threads

I would love to have an honest answer from a casino rep!

@raddish: ... Any word on whether you will be filing a PAB?

Yes doing it in the morning first thing! thanks

 

[maxd]

Yes doing it in the morning first thing! thanks

Excellent! Bryan has been talking to some serious people on the inside so having your case on file will be helpful.

 

[4 of a kind]

Here is an example of CDS in action. JHV filed a complaint with them in regards to One Club Casino trying to screw him with a cash out. CDS actually ruled in his favor for the full amount of 23K on 06/22/2010 as you could see below. As of today not a single penny has been forwarded to him.

With endless attempts he no longer can communicate with either CDS or One Club. Since this incident One Club has been listed as rogue on a few sites.

This should prove that even if they respond in the first place or in fact even rule in your favor it makes no difference.

Their all part of the same colluding rogue scams.

 

[Affiliate Capital]

HI there,

I do apologize for the delay in response, but please note that the Jackpot Capital Group is currently in contact with the previous owners of Grande Vegas regarding these issues and are working feverishly on a solution.

Please appreciate that on the day we took over the responsibility for Grande Vegas Casino the account balance in question was zero. The decision why your balance was set to zero was made by the previous management.

We do appreciate your patience in the resolution of this issue. The Jackpot Capital Group practices fair play and it is in all of our interests, to ensure the fair running of our casinos. We are an accredited casino and work diligently to maintain this accreditation.

Kind regards,
Yasmeen

 

[Nate]

Please appreciate that on the day we took over the responsibility for Grande Vegas Casino the account balance in question was zero. The decision why your balance was set to zero was made by the previous management.

Hi Yasmeen,

Thanks for replying to the thread... I do however questions:

When you took over the GV account, did the management advise you that they had not honored some of the payouts or that they were outstanding?

Did the previous management make you aware of issues experienced and decisions not to pay individuals / zero out balances?

Will you honor cashouts?

As pointed out by one of the posters... Its as simple as saying the casino is under new management and you were told there were no outstanding payments...

I do understand that you are working on it, but i feel that its just a matter of Clarifying this for a better understanding...

 

[BMWSTACK]

No. If you buy a business you buy both the assets and the liabilities. Otherwise you could set up a business, buy some stock on credit, have a friend take over your business (only the stock, the assets) and then the supplier would not have to be paid.

Like I said in the US most companies take over assets and no liabilities a mojority of the time. And yes thats exactly what they do in the US is play games with transfer to friends, family members and change the name so that they dont have to pay suppliers. Its perfectly legal to do this. All you have to do is dissolve the corporation and their is nobody to pursue, unless you have a personal guarantee on the owner. And you wonder why the US economy sucks

Bankrupt companies or companies on the verge of bankruptcy are a different matter, but you still have to negotiate with the creditors or get a court to impose a settlement.

In the US most companies do not file bankruptcy. Again all they have to do is go out of business and dissolve the corporation. Large companies that want to continue to operate may seek protection. But the small to mid size companies can just continue to operate and avoid there debt. Now when they do this of course they destroy lots of relationships and sooner or later out of business is inevitable.

 

[Affiliate Capital]

Hi there,

For your further information, the Jackpot Capital Group took over the Grande Vegas casino from the previous management with no further information regarding their decisions, as on the account in question which had a zero balance after winnings were removed.

As mentioned above, we are in communication with them, to find a solution.

Furthermore, we fully intend to honor all open balances of players and affiliates alike.

Kind regards,
Yasmeen

 

[raddish]

yes

@raddish: the casino representatives page is here: https://www.casinomeister.com/forums/members/?key=staff_members

You'll see both [profile]Jackpot Capital[/profile] and [profile]Grande Vegas[/profile] reps listed there.

Any word on whether you will be filing a PAB?

I just filed one thank you

 

[raddish]

Accredited casino?

HI there,

I do apologize for the delay in response, but please note that the Jackpot Capital Group is currently in contact with the previous owners of Grande Vegas regarding these issues and are working feverishly on a solution.

Please appreciate that on the day we took over the responsibility for Grande Vegas Casino the account balance in question was zero. The decision why your balance was set to zero was made by the previous management.

We do appreciate your patience in the resolution of this issue. The Jackpot Capital Group practices fair play and it is in all of our interests, to ensure the fair running of our casinos. We are an accredited casino and work diligently to maintain this accreditation.


Kind regards,
Yasmeen

ntain this accreditation.

It was clearly a bogus thing that they did!! I would appreciate this be taken care of asap and the funds in my acct

 

[raddish]

Yes

Hi Yasmeen,

Thanks for replying to the thread... I do however questions:

When you took over the GV account, did the management advise you that they had not honored some of the payouts or that they were outstanding?

Did the previous management make you aware of issues experienced and decisions not to pay individuals / zero out balances?

Will you honor cashouts?

As pointed out by one of the posters... Its as simple as saying the casino is under new management and you were told there were no outstanding payments...

I do understand that you are working on it, but i feel that its just a matter of Clarifying this for a better understanding...

Please explain....These are great questions

 

[chuchu59]

HI there,

I do apologize for the delay in response, but please note that the Jackpot Capital Group is currently in contact with the previous owners of Grande Vegas regarding these issues and are working feverishly on a solution.

Please appreciate that on the day we took over the responsibility for Grande Vegas Casino the account balance in question was zero. The decision why your balance was set to zero was made by the previous management.

We do appreciate your patience in the resolution of this issue. The Jackpot Capital Group practices fair play and it is in all of our interests, to ensure the fair running of our casinos. We are an accredited casino and work diligently to maintain this accreditation.

Kind regards,
Yasmeen

The cashier in Raddish's account should clearly show player history and what made the balance drop to zero. There is also a possibility that even if the details were wiped out RTG should still have them in their archives. If the former GV had deliberately concealed outstanding debts it is fraud indeed and JC could withhold any payments due to them.

While JC can be given the benefit of the doubt the support staff are doing the casino no favours in relaying a message to unpaid players that outstanding balances in the former GV has nothing to do with them. They might as well shut up.

 

[NASHVEGAS]

The cashier in Raddish's account should clearly show player history and what made the balance drop to zero. There is also a possibility that even if the details were wiped out RTG should still have them in their archives. If the former GV had deliberately concealed outstanding debts it is fraud indeed and JC could withhold any payments due to them.

While JC can be given the benefit of the doubt the support staff are doing the casino no favours in relaying a message to unpaid players that outstanding balances in the former GV has nothing to do with them. They might as well shut up.

Not so sure legally! Furthermore their due diligence appears almost non-existent and caveat emptor!!

 

[GrandMaster]

In the US most companies do not file bankruptcy. Again all they have to do is go out of business and dissolve the corporation. Large companies that want to continue to operate may seek protection. But the small to mid size companies can just continue to operate and avoid there debt. Now when they do this of course they destroy lots of relationships and sooner or later out of business is inevitable.

If you dissolve a corporation, you have to notify the creditors and pay them what you owe.

 

[maphesto]

I do apologize for the delay in response, but please note that the Jackpot Capital Group is currently in contact with the previous owners of Grande Vegas regarding these issues and are working feverishly on a solution.

And if you are in contact with them you might make them aware of this thread:
https://www.casinomeister.com/forum...pgame-no-pay-login-probs-email-bounces.39538/

It's about Gold Vegas Casino which had the same owner.

This should prove that even if they respond in the first place or in fact even rule in your favor it makes no difference.

CDS is joke!
If they have a dispute system at all they should close the software account if the casino don't follow the decision.

 

[maxd]

I just filed one thank you

I have received it, thank you. Please note that posting about your PAB while it is in progress is not recommended. Further details are in the Pitch-A-Bitch FAQ.

 

[Affiliate Capital]

Outcome

Hi there,

The Jackpot Capital Group is pleased to announce, after deliberations with Grande Vegas’ previous management, our decision to pay the players in question and furthermore, that their Grande Vegas accounts have already been credited with their missing funds.

We take this opportunity to thank you for your patience and to welcome you once again to our casinos.

With these actions, we are certain that your faith, trust and the credibility of The Jackpot Capital Group and Grande Vegas Casino have been restored.
Once again I stress that we work diligently to maintain our accreditation here at Casinomeister.

Should you have any questions, please feel free to contact us.

Cheers,
Yasmeen

 

[raddish]

WOW

Thank you Yasmeen!

I appreciate your prompt response in this matter
I just checked my acct at grande and the funds are there. I just withdrew. I will post again once my funds are received. Raddish

 

[Affiliate Capital]

Hi Raddish,

Your payouts have been processed. Please don't hesitate to contact me if you have any further queries.

Cheers,
Yasmeen

 

[vinylweatherman]

Hi there,

The Jackpot Capital Group is pleased to announce, after deliberations with Grande Vegas’ previous management, our decision to pay the players in question and furthermore, that their Grande Vegas accounts have already been credited with their missing funds.

We take this opportunity to thank you for your patience and to welcome you once again to our casinos.

With these actions, we are certain that your faith, trust and the credibility of The Jackpot Capital Group and Grande Vegas Casino have been restored.
Once again I stress that we work diligently to maintain our accreditation here at Casinomeister.

Should you have any questions, please feel free to contact us.

Cheers,
Yasmeen

I am glad the right thing was done for the players in the end, BUT this whole episode needs further explanation.

Grande vegas was not "bankrupt", merely bought by a new operator, so how was this "stunt" pulled off whereby existing players were getting screwed out of their rightful balances during what was supposed to be the sale of a CURRENTLY TRADING casino to a different operator.

I am worried that there is some loophole here, and although THIS case turned out OK, less reputable operators will use this same trickery to chop & change ownership whilst bailing on existing players who are owed payouts WITHOUT the need to go insolvent, and appoint liquidators who will ensure that a FAIR distribution of assets is made to EXISTING creditors.

 

[Tengil]

I am glad the right thing was done for the players in the end, BUT this whole episode needs further explanation.

Grande vegas was not "bankrupt", merely bought by a new operator, so how was this "stunt" pulled off whereby existing players were getting screwed out of their rightful balances during what was supposed to be the sale of a CURRENTLY TRADING casino to a different operator.

I am worried that there is some loophole here, and although THIS case turned out OK, less reputable operators will use this same trickery to chop & change ownership whilst bailing on existing players who are owed payouts WITHOUT the need to go insolvent, and appoint liquidators who will ensure that a FAIR distribution of assets is made to EXISTING creditors.

The players account was locked and the winnings were confiscated. Thats why it didnt show up anywhere.

And when liquidators are appointed the only ones getting money are the liquidators plus some cents may be left for the secured creditors. Thats the "standard" procedure.

 

[chayton]

...so how was this "stunt" pulled off whereby existing players were getting screwed out of their rightful balances during what was supposed to be the sale of a CURRENTLY TRADING casino to a different operator.

I just had a flashback to the Joyland fiasco reading this!

But back OT, kudos to JPC for getting it all straightened out - and quickly too!

 

[Affiliate Capital]

Hi vinylweatherman,

Upon the takeover of Grande Vegas by the Jackpot Capital Group, we agreed to honor ALL affiliates and players with existing account balances.

The accounts in question had at the time of takeover, a balance of $0.

Cheers,
Yasmeen