I received an email notification from Jackpot Capital Casino regarding a missing deposit in my account, which was made using Bitcoin.
My account was temporarily locked, but after settling the outstanding balance, I received confirmation via a phone call that my account had been reopened, and I was able to start playing again. Unfortunately, after 2 hours of playing, my account was disconnected, and I have been unable to reconnect ever since.
I made several deposits using BTC and other cryptocurrencies, and from my end, all transactions were completed successfully. However, these deposits were not credited to casino account due to a technical issue in the blockchain.
I want to emphasize that this was not done intentionally, and I settled the deposits on my end before requesting the reopening of my account. This demonstrates my good faith and honesty in resolving this matter.
I would like to mention that I have faced similar situations twice in the past with one other RTG casinos, Playcroco. In both cases, I was contacted via email, made a Bitcoin redeposit, and the matter was settled promptly.
I had the opportunity to discuss this issue with Playcroco management, who assured me that the missing deposit should not be attributed to either my fault or the casino's fault. They explained that it was merely a glitch in the transaction process, emphasizing that Bitcoin transactions cannot be reversed, unlike fiat transactions.
On Jackpot Capital Casino my deposits were indeed settled and cleared on their end, and upon reaching out to customer support and confirming that the deposit was cleared on their end, my account was reactivated, as per a phone conversation with a chat agent. Following these steps, I was able to log in again and make a deposit (available screenshot as proof). At that time, my account balance reached $17,000 (available screenshot as proof).
As a steadfast player at Jackpot Capital Casino and affiliated establishments, such as Grande Vegas and Slotastic, I have persistently engaged in gameplay by depositing and participating. While I have encountered both wins and losses, never before have I experienced such unprofessionalism from a casino. It appears that the primary objective of this obstruction is to evade the payment of my winnings.
At the time of disconnection, my balance was at 15,000. after four days, I received an email from the casino stating that their management had decided to terminate my account. However, they are willing to return my original deposit to me.
I am willing to provide all necessary evidence to support my claims, including documentation of correspondence, screenshots of my casino balance, proof of payment(s) and any other relevant proof.
See related casino reviews:
My account was temporarily locked, but after settling the outstanding balance, I received confirmation via a phone call that my account had been reopened, and I was able to start playing again. Unfortunately, after 2 hours of playing, my account was disconnected, and I have been unable to reconnect ever since.
I made several deposits using BTC and other cryptocurrencies, and from my end, all transactions were completed successfully. However, these deposits were not credited to casino account due to a technical issue in the blockchain.
I want to emphasize that this was not done intentionally, and I settled the deposits on my end before requesting the reopening of my account. This demonstrates my good faith and honesty in resolving this matter.
I would like to mention that I have faced similar situations twice in the past with one other RTG casinos, Playcroco. In both cases, I was contacted via email, made a Bitcoin redeposit, and the matter was settled promptly.
I had the opportunity to discuss this issue with Playcroco management, who assured me that the missing deposit should not be attributed to either my fault or the casino's fault. They explained that it was merely a glitch in the transaction process, emphasizing that Bitcoin transactions cannot be reversed, unlike fiat transactions.
On Jackpot Capital Casino my deposits were indeed settled and cleared on their end, and upon reaching out to customer support and confirming that the deposit was cleared on their end, my account was reactivated, as per a phone conversation with a chat agent. Following these steps, I was able to log in again and make a deposit (available screenshot as proof). At that time, my account balance reached $17,000 (available screenshot as proof).
As a steadfast player at Jackpot Capital Casino and affiliated establishments, such as Grande Vegas and Slotastic, I have persistently engaged in gameplay by depositing and participating. While I have encountered both wins and losses, never before have I experienced such unprofessionalism from a casino. It appears that the primary objective of this obstruction is to evade the payment of my winnings.
At the time of disconnection, my balance was at 15,000. after four days, I received an email from the casino stating that their management had decided to terminate my account. However, they are willing to return my original deposit to me.
I am willing to provide all necessary evidence to support my claims, including documentation of correspondence, screenshots of my casino balance, proof of payment(s) and any other relevant proof.
See related casino reviews:
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