I had a win of 3000 back in March at Grande Vegas Casino. I never got paid and was not kicked off. Here is my experience.. They always were decent payers in the past, which confused me when 3 weeks went by without payment. I called and spoke to Madison Green, who told me my acct was under investigation with RTG. This sounded real fishy to me at the start because I mainly play real time gaming sites and had no other problems with the other casinos I was playing and are continuing to play. I called her every week with no new info on my suppose of "investigation". One morning I was trying to get on chat and could not log in. I tried to call for days with no answer. This is when I decided to make a complaint with Hastings Dispute to find out what was really going on. I did this the first time in May. Correspondance with them was a joke!!! the first two times I contacted Hastings to get an update, they would reply that they were trying to speed up the release of my funds. I waited a good 4 weeks to let them do there job and got a response back from them that had nothing to do with my case at all, referring to a different casino and a different situation that did not involve me at all. I responded to them that the info that was sent to me was wrong and did not pertain to m case what so ever.. I sent numerous emails pertaining to this matter. I finally decided to file another dispute hoping that I would get another operator who wasn't an idiot!! I got an email from the original operator that said "Please excuse my blunder as the pool of operations we oversee is tremendously large and I was working with several at the same moment. Theres something to be said for multitasking. That all being said, I assure you that we're working on your matter and will have an update for you once we've been able to confirm particular items. Best professional regards,- Anthony Vega Central Dispute System". That was July 8th. Link Outdated / Removed
On August 6th I got this letter..."unfortunately we regret to inform you that due to a change in ownership at Grande Vegas we are unable to assist you with your dispute. The decision to ban your account was taken prior to the transfer in ownership and we are not able to contact the former owners to pursue your case with them. Thank you for having contacted CDS, and again, our apologies for this situation. Sincerely, Victor Central Disputes System.
Okay,,,,,first of all I was not banned I was under "investigation" from RTG, the software company, that obviously a blatant lie!! Sounds like Grande was well aware at the time of my win that Jackpot Capitol would be taking over. Jackpot now with no shadow of a doubt owes me my very late payment of 3000, as Grande did not go bankrupt!! Btw, I never heard anything from RTG concernnig any type of investigation what so ever!!!
On August 6th I got this letter..."unfortunately we regret to inform you that due to a change in ownership at Grande Vegas we are unable to assist you with your dispute. The decision to ban your account was taken prior to the transfer in ownership and we are not able to contact the former owners to pursue your case with them. Thank you for having contacted CDS, and again, our apologies for this situation. Sincerely, Victor Central Disputes System.
Okay,,,,,first of all I was not banned I was under "investigation" from RTG, the software company, that obviously a blatant lie!! Sounds like Grande was well aware at the time of my win that Jackpot Capitol would be taking over. Jackpot now with no shadow of a doubt owes me my very late payment of 3000, as Grande did not go bankrupt!! Btw, I never heard anything from RTG concernnig any type of investigation what so ever!!!