Resolved Jackpot Capitol and Grande Vegas Issues

[raddish]

I had a win of 3000 back in March at Grande Vegas Casino. I never got paid and was not kicked off. Here is my experience.. They always were decent payers in the past, which confused me when 3 weeks went by without payment. I called and spoke to Madison Green, who told me my acct was under investigation with RTG. This sounded real fishy to me at the start because I mainly play real time gaming sites and had no other problems with the other casinos I was playing and are continuing to play. I called her every week with no new info on my suppose of "investigation". One morning I was trying to get on chat and could not log in. I tried to call for days with no answer. This is when I decided to make a complaint with Hastings Dispute to find out what was really going on. I did this the first time in May. Correspondance with them was a joke!!! the first two times I contacted Hastings to get an update, they would reply that they were trying to speed up the release of my funds. I waited a good 4 weeks to let them do there job and got a response back from them that had nothing to do with my case at all, referring to a different casino and a different situation that did not involve me at all. I responded to them that the info that was sent to me was wrong and did not pertain to m case what so ever.. I sent numerous emails pertaining to this matter. I finally decided to file another dispute hoping that I would get another operator who wasn't an idiot!! I got an email from the original operator that said "Please excuse my blunder as the pool of operations we oversee is tremendously large and I was working with several at the same moment. Theres something to be said for multitasking. That all being said, I assure you that we're working on your matter and will have an update for you once we've been able to confirm particular items. Best professional regards,- Anthony Vega Central Dispute System". That was July 8th. Link Outdated / Removed

On August 6th I got this letter..."unfortunately we regret to inform you that due to a change in ownership at Grande Vegas we are unable to assist you with your dispute. The decision to ban your account was taken prior to the transfer in ownership and we are not able to contact the former owners to pursue your case with them. Thank you for having contacted CDS, and again, our apologies for this situation. Sincerely, Victor Central Disputes System.

Okay,,,,,first of all I was not banned I was under "investigation" from RTG, the software company, that obviously a blatant lie!! Sounds like Grande was well aware at the time of my win that Jackpot Capitol would be taking over. Jackpot now with no shadow of a doubt owes me my very late payment of 3000, as Grande did not go bankrupt!! Btw, I never heard anything from RTG concernnig any type of investigation what so ever!!!

 

[chuchu59]

You can contact the JC rep here by pm. Grande Vegas was, and still is accredited. If you have a solid case, I am confident it should be resolved to the satisfaction of both parties.

 

[empirestate]

In response to your non pymt of 3000.00

See this is why i dont like dealing with these casinos, the reason they think they can get away with it, is i think its because they know USA players r not supose to gamble on line anyway, so what i mean is they take advantage of that and the low lives who doesnt care about their reputation, screw us when they can. Put up a fight dont give up, u waited to long. see if you can get the adminastrator of this site to help collect it. good luck, i hope you get your 3000 and more, because you deserve it my freind.............

 

[reda]

oh please dont give up. you have been very patient IMO. these are accredited casinos and you should be paid. keep us posted here on the forum as i play at one of these casinos as well. havent made a withdrawl but hopefully i can one day.

 

[raddish]

Jackpot capital fraud

Thanks Church! I will do that!! Too pissed to give up now!

 

[raddish]

Jackpot Capitol and Grande Vegas Fraud

Well I just called Jackpot Capital, and I spoke to a supervisor named Roxanne and was told that Jackpot Capital is not responsible for bad debts from Grande Vegas. When I asked why not...considering that the takeover had nothing to do with bankruptcy and was also a credited casino, she had no response. I asked for the personal email to whomever would deal with this personally and was told there was no one that I could email direct who could deal with situation, however this person who does not have an email adress, will email me back with a response when he or she is available. We will see! Any advice? Please help!

 

[jelsmith]

Well I just called Jackpot Capital, and I spoke to a supervisor named Roxanne and was told that Jackpot Capital is not responsible for bad debts from Grande Vegas. When I asked why not...considering that the takeover had nothing to do with bankruptcy and was also a credited casino, she had no response. I asked for the personal email to whomever would deal with this personally and was told there was no one that I could email direct who could deal with situation, however this person who does not have an email adress, will email me back with a response when he or she is available. We will see! Any advice? Please help!

It doesnt seem right to me that JPC bought out Grande and didnt pay players...I wonder are you the only one or are there others?

 

[takethemoney]

Whoa....wait! Isn't Grande Vegas an accredited casino? What am I missing here, how are they accredited?

 

[vinylweatherman]

Well I just called Jackpot Capital, and I spoke to a supervisor named Roxanne and was told that Jackpot Capital is not responsible for bad debts from Grande Vegas. When I asked why not...considering that the takeover had nothing to do with bankruptcy and was also a credited casino, she had no response. I asked for the personal email to whomever would deal with this personally and was told there was no one that I could email direct who could deal with situation, however this person who does not have an email adress, will email me back with a response when he or she is available. We will see! Any advice? Please help!

You are being lied to. There is no way that a change of ownership (except when a bankrupt company's assets are bought from the liquidator) removes outstanding liabilities from the balance sheet.

CDS are clearly a joke! They send you some other player's details, and then take so long to resolve the issue that things move on to the extent that ownership changes, and your outstanding debt no longer counts.

If RTG (rather than the casino) were investigating your account, then RTG are responsible for this, and your debt. If Grande Vegas, and not RTG, were doing the investigation, then an accredited casino LIED to a player.

JC are now saying that they are not responsible for payments to players who were active under the old owners. This would ONLY be so if the old entity went bankrupt, and we are being told this was not the case. If this WAS the case, it seems that even Bryan was lied to about the nature of this buyout. This casts even more doubt on the ability of RTG to police it's own licensees, and it seems player protection is not something they take that seriously when even THEY are so careless with personal data as to give out the wrong data to the wrong players just because they are "overworked".
They would NOT be so "overworked" if they applied due diligence, rather than handed out licenses to anybody who could pay the fees.

 

[jelsmith]

I played at GV but when they were purchased I was told they got no player docs and I would have to reverify....pffffft....deleted!

 

[vinylweatherman]

I played at GV but when they were purchased I was told they got no player docs and I would have to reverify....pffffft....deleted!

Maybe there were no records passed over, including outstanding player balances. This is pretty poor practice considering this was one ACCREDITED casino being bought out by another ACCREDITED casino.

Someone has been hiding something major about what REALLY happened. It looks like something "shady" happened with the old owners, and JC bought a bankrupt shell in all but name. Did the old owner "do a runner" with the money (or from debts), leaving RTG with a mess to sort out which it did by passing the brand over to JC, along with only basic player records?
The above certainly fits the story given by the OP (CDS "unable to help", and JC "not responsible" for debts/player payments made under the old owners).

 

[takethemoney]

What I'm reading here is unacceptable and if this is true, which I have no reason not to believe it is not, their accreditation needs to be yanked stat. I'd never play there again and frankly, the rude way I was treated by the Grande Vegas CSR, I wouldn't recommend them to an enemy.

 

[chuchu59]

Well I just called Jackpot Capital, and I spoke to a supervisor named Roxanne and was told that Jackpot Capital is not responsible for bad debts from Grande Vegas. When I asked why not...considering that the takeover had nothing to do with bankruptcy and was also a credited casino, she had no response. I asked for the personal email to whomever would deal with this personally and was told there was no one that I could email direct who could deal with situation, however this person who does not have an email adress, will email me back with a response when he or she is available. We will see! Any advice? Please help!

I do hope that the answer given to you was from a clueless JC supervisor. Many casino staff do this when they are probed on payments ie we are not responsible for this or that blah blah blah. If they are serious about not inheriting the debts from the previous owners perhaps players who deposited with cc can also initiate chargebacks. Surely JC doesnt mind would they?

Dont give up hope yet Raddish. At least wait for the official JC rep to answer to this thread.

 

[SlotsLover]

you are not alone

Just so you know, you are not alone in your having a problem with GrandeVegas. I have had a very similar issue/problem with GrandeVegas. I can't go into details right now because I have a PAB in progress with Max.

Let's just say that I agree with much of what's been said on this thread and my experience is very similar, both with Grande and Jackpot Capital.

 

[maxd]

Just so you know, you are not alone in your having a problem with GrandeVegas.

Yup, quite so. In fact I have two PABs of this nature on the table right now, one of which is SlotsLover's.

@raddish: My suggestion would be for you to file a PAB regarding your case, and the sooner the better. Since these cases are all similar the more information we have related to this situation the better for all players concerned.

To begin your PAB process please read our Pitch-A-Bitch FAQ.

Please read ALL of the PAB FAQ because it is important for you to know what to expect from the process and what we expect from you before, during and after we pursue the issue on your behalf.

Once you've read the FAQ proceed to file the PAB details and I'll take it from there.

Please note that in your case I'll waive the "previous posts will scuttle your PAB" rule: as mentioned above we seem to have a systemic problem here and I think it would be valuable to have your case included.

 

[Tengil]

They had probably decided not to pay, thats when you find yourself in situations like this. Has happened before on other softwares.

One that comes to mind is the now closed Metro Casino (Boss). The new owners ,StMinver, basically said the same thing to players who initially had been screwed over by the former owners.
But for those players who didnt give up the casino in the end paid them even if they said they had no legal obligation.

 

[Pulver]

This industry has become so vile and corrupt that I feel the taste of vomit at the back of my mouth.

 

[BMWSTACK]

wanted to respond to companies taking over one another. In the US when one business takes over another they typically take only assetts and no liabilites. These days another company takes over a failing company, so if your taking over a failing company why would you want to take over liabilities, that would mean your company may fail. Larger companies like an MCI - AT&T merger would take over liabilities to not piss off all the vendors and customers. I dont know how it works internationally, but common sense would tell you that you would want everything to be in order if your going to take over the name. If things arent in order it probably wouldnt be a wise decision to take them over. So in this case if Jackpot is taking over, or took over Grande Vegas they would probably want to see everyone is paid. If Grande vegas abandoned and didnt pay people, Jackpot would probably not want anything to do with them.

 

[LaurieJim]

Im sure that anyone who is owed money by Grande Vegas will be paid in full by JPC and would expect to see a reply anytime soon from one of their reps.


JPC has a good name and has kept a clean casino record over the past few years and i just hate to see JPC and the word fraud in the same title thread.

Has the OP pm'ed Yasmeen the JPC rep here at CM?

Does the OP have an affilliate he/she can ask for help in getting this resolved?

Laurie

 

[bonustreak]

Well not all RTG's that take over other brands decide to not pay off any bad debts such as CWC group when they take over a default or defunct casino they make sure to pay off any legit winners along with affiliates.

I am curious have you accounts at Slotatasic, Lucky Club Casino or JPC already? If not have you been sent email or snail mail cd's with invites to play? If you have that means the company JPC is cross marketing you to their other brands, my point being if you were truly a ' problem player' within the RTG network why would they invite you to play in their other brands...

 

[takethemoney]

Im sure that anyone who is owed money by Grande Vegas will be paid in full by JPC and would expect to see a reply anytime soon from one of their reps.


JPC has a good name and has kept a clean casino record over the past few years and i just hate to see JPC and the word fraud in the same title thread.

Has the OP pm'ed Yasmeen the JPC rep here at CM?

Does the OP have an affilliate he/she can ask for help in getting this resolved?

Laurie

I disagree with you. JPC should have nipped this in the bud and taken care of business properly so it never got to a complaint thread. This makes them complicite in rogue behavior. Mark my words, as I've said it before; The accredited RTG list is going to shrink considerably this year. I'm not happy about seeing less accredited casinos, but the message needs to get out that we are not willing to tolerate their shit anymore. I have no reservations about being outspoken about these matters.

 

[GrandMaster]

wanted to respond to companies taking over one another. In the US when one business takes over another they typically take only assetts and no liabilites.

No. If you buy a business you buy both the assets and the liabilities. Otherwise you could set up a business, buy some stock on credit, have a friend take over your business (only the stock, the assets) and then the supplier would not have to be paid.

These days another company takes over a failing company, so if your taking over a failing company why would you want to take over liabilities, that would mean your company may fail.

Bankrupt companies or companies on the verge of bankruptcy are a different matter, but you still have to negotiate with the creditors or get a court to impose a settlement.

 

[LaurieJim]

I disagree with you. JPC should have nipped this in the bud and taken care of business properly so it never got to a complaint thread. This makes them complicite in rogue behavior. Mark my words, as I've said it before; The accredited RTG list is going to shrink considerably this year. I'm not happy about seeing less accredited casinos, but the message needs to get out that we are not willing to tolerate their shit anymore. I have no reservations about being outspoken about these matters.

I agree about the loss of RTG casinos this year and most everything you posted except the Rogue behavior on JPC's part, im also very outspoken when not all the facts are in and everyone is quick to judge, this is why i want to hear what a casino rep has to say about this issue, im sure you and others would like to know as well. This way its out in the open in black and white.

Laurie

 

[4 of a kind]

I've been reading tons of posts here lately, and it appears that Vinylweatherman is the only one here that has any common sense, and the balls to call a spade a spade, except of course for the rogue victims, and truly educated players.

I've never been screwed once by any online casino in any way shape or form. Unless if you want to call what I consider unfair RTP's getting screwed. I always was one to give the benefit of the doubt and after a decade of playing online you would have to say I am a slow learner. But even suckers (degenerate gamblers) like me, eventually do realize when it's time to head out of Dodge.

Whats with all you people here? You speak of Hastings, CDS, etc. as if they stand for something. Their even more rogue then the casinos. These phony casino dispute centers were formed only to give false security in hopes of helping to get players to deposit. How serious could they be when outright rogue casinos have a link to them on their own web-sites.

With the amount of suckers comforting victims like Pulver's experiences with an accredited casino (LOCK) and all the other accredited casinos complaints coming into play recently, it's no wonder this cesspool business still exists.

I truly believe that most of the discussions around here are nothing more then ones fantasy that needs reinforcement that online gaming is a safe environment in order to justify their stupidity for doing it.

Just read through this thread and you'll realize it's the same people saying the same things over and over again just like in every other scenario.

 

[slotjunkie]

I've been reading tons of posts here lately, and it appears that Vinylweatherman is the only one here that has any common sense, and the balls to call a spade a spade, except of course for the rogue victims, and truly educated players.

I've never been screwed once by any online casino in any way shape or form. Unless if you want to call what I consider unfair RTP's getting screwed. I always was one to give the benefit of the doubt and after a decade of playing online you would have to say I am a slow learner. But even suckers (degenerate gamblers) like me, eventually do realize when it's time to head out of Dodge.

Whats with all you people here? You speak of Hastings, CDS, etc. as if they stand for something. Their even more rogue then the casinos. These phony casino dispute centers were formed only to give false security in hopes of helping to get players to deposit. How serious could they be when outright rogue casinos have a link to them on their own web-sites.

With the amount of suckers comforting victims like Pulver's experiences with an accredited casino (LOCK) and all the other accredited casinos complaints coming into play recently, it's no wonder this cesspool business still exists.

I truly believe that most of the discussions around here are nothing more then ones fantasy that needs reinforcement that online gaming is a safe environment in order to justify their stupidity for doing it.

Just read through this thread and you'll realize it's the same people saying the same things over and over again just like in every other scenario.

I like you

 

[chuchu59]

The silence from JC is deafening. The rep logged into the forum today and must have read this thread so if they dont make an announcement on this issue here I am afraid that they dont intend to pay the GV players and that is poor behavior.

 

[raddish]

thanks

You can contact the JC rep here by pm. Grande Vegas was, and still is accredited. If you have a solid case, I am confident it should be resolved to the satisfaction of both parties.

Yes thank you. do you have a better contact for me to discuss this better with at jc?

 

[maxd]

@raddish: the casino representatives page is here: https://www.casinomeister.com/forums/members/?key=staff_members

You'll see both [profile]Jackpot Capital[/profile] and [profile]Grande Vegas[/profile] reps listed there.

Any word on whether you will be filing a PAB?

 

[raddish]

I agree about the loss of RTG casinos this year and most everything you posted except the Rogue behavior on JPC's part, im also very outspoken when not all the facts are in and everyone is quick to judge, this is why i want to hear what a casino rep has to say about this issue, im sure you and others would like to know as well. This way its out in the open in black and white.

Laurie

I would love that as well. I dont know this site that well,but i'm assuming that these casino reps sometime respond on these threads

I would love to have an honest answer from a casino rep!

@raddish: ... Any word on whether you will be filing a PAB?

Yes doing it in the morning first thing! thanks

 

[maxd]

Yes doing it in the morning first thing! thanks

Excellent! Bryan has been talking to some serious people on the inside so having your case on file will be helpful.

 

[4 of a kind]

Here is an example of CDS in action. JHV filed a complaint with them in regards to One Club Casino trying to screw him with a cash out. CDS actually ruled in his favor for the full amount of 23K on 06/22/2010 as you could see below. As of today not a single penny has been forwarded to him.

With endless attempts he no longer can communicate with either CDS or One Club. Since this incident One Club has been listed as rogue on a few sites.

This should prove that even if they respond in the first place or in fact even rule in your favor it makes no difference.

Their all part of the same colluding rogue scams.

 

[Affiliate Capital]

HI there,

I do apologize for the delay in response, but please note that the Jackpot Capital Group is currently in contact with the previous owners of Grande Vegas regarding these issues and are working feverishly on a solution.

Please appreciate that on the day we took over the responsibility for Grande Vegas Casino the account balance in question was zero. The decision why your balance was set to zero was made by the previous management.

We do appreciate your patience in the resolution of this issue. The Jackpot Capital Group practices fair play and it is in all of our interests, to ensure the fair running of our casinos. We are an accredited casino and work diligently to maintain this accreditation.

Kind regards,
Yasmeen

 

[Nate]

Please appreciate that on the day we took over the responsibility for Grande Vegas Casino the account balance in question was zero. The decision why your balance was set to zero was made by the previous management.

Hi Yasmeen,

Thanks for replying to the thread... I do however questions:

When you took over the GV account, did the management advise you that they had not honored some of the payouts or that they were outstanding?

Did the previous management make you aware of issues experienced and decisions not to pay individuals / zero out balances?

Will you honor cashouts?

As pointed out by one of the posters... Its as simple as saying the casino is under new management and you were told there were no outstanding payments...

I do understand that you are working on it, but i feel that its just a matter of Clarifying this for a better understanding...

 

[BMWSTACK]

No. If you buy a business you buy both the assets and the liabilities. Otherwise you could set up a business, buy some stock on credit, have a friend take over your business (only the stock, the assets) and then the supplier would not have to be paid.

Like I said in the US most companies take over assets and no liabilities a mojority of the time. And yes thats exactly what they do in the US is play games with transfer to friends, family members and change the name so that they dont have to pay suppliers. Its perfectly legal to do this. All you have to do is dissolve the corporation and their is nobody to pursue, unless you have a personal guarantee on the owner. And you wonder why the US economy sucks

Bankrupt companies or companies on the verge of bankruptcy are a different matter, but you still have to negotiate with the creditors or get a court to impose a settlement.

In the US most companies do not file bankruptcy. Again all they have to do is go out of business and dissolve the corporation. Large companies that want to continue to operate may seek protection. But the small to mid size companies can just continue to operate and avoid there debt. Now when they do this of course they destroy lots of relationships and sooner or later out of business is inevitable.

 

[Affiliate Capital]

Hi there,

For your further information, the Jackpot Capital Group took over the Grande Vegas casino from the previous management with no further information regarding their decisions, as on the account in question which had a zero balance after winnings were removed.

As mentioned above, we are in communication with them, to find a solution.

Furthermore, we fully intend to honor all open balances of players and affiliates alike.

Kind regards,
Yasmeen

 

[raddish]

yes

@raddish: the casino representatives page is here: https://www.casinomeister.com/forums/members/?key=staff_members

You'll see both [profile]Jackpot Capital[/profile] and [profile]Grande Vegas[/profile] reps listed there.

Any word on whether you will be filing a PAB?

I just filed one thank you

 

[raddish]

Accredited casino?

HI there,

I do apologize for the delay in response, but please note that the Jackpot Capital Group is currently in contact with the previous owners of Grande Vegas regarding these issues and are working feverishly on a solution.

Please appreciate that on the day we took over the responsibility for Grande Vegas Casino the account balance in question was zero. The decision why your balance was set to zero was made by the previous management.

We do appreciate your patience in the resolution of this issue. The Jackpot Capital Group practices fair play and it is in all of our interests, to ensure the fair running of our casinos. We are an accredited casino and work diligently to maintain this accreditation.


Kind regards,
Yasmeen

ntain this accreditation.

It was clearly a bogus thing that they did!! I would appreciate this be taken care of asap and the funds in my acct

 

[raddish]

Yes

Hi Yasmeen,

Thanks for replying to the thread... I do however questions:

When you took over the GV account, did the management advise you that they had not honored some of the payouts or that they were outstanding?

Did the previous management make you aware of issues experienced and decisions not to pay individuals / zero out balances?

Will you honor cashouts?

As pointed out by one of the posters... Its as simple as saying the casino is under new management and you were told there were no outstanding payments...

I do understand that you are working on it, but i feel that its just a matter of Clarifying this for a better understanding...

Please explain....These are great questions

 

[chuchu59]

HI there,

I do apologize for the delay in response, but please note that the Jackpot Capital Group is currently in contact with the previous owners of Grande Vegas regarding these issues and are working feverishly on a solution.

Please appreciate that on the day we took over the responsibility for Grande Vegas Casino the account balance in question was zero. The decision why your balance was set to zero was made by the previous management.

We do appreciate your patience in the resolution of this issue. The Jackpot Capital Group practices fair play and it is in all of our interests, to ensure the fair running of our casinos. We are an accredited casino and work diligently to maintain this accreditation.

Kind regards,
Yasmeen

The cashier in Raddish's account should clearly show player history and what made the balance drop to zero. There is also a possibility that even if the details were wiped out RTG should still have them in their archives. If the former GV had deliberately concealed outstanding debts it is fraud indeed and JC could withhold any payments due to them.

While JC can be given the benefit of the doubt the support staff are doing the casino no favours in relaying a message to unpaid players that outstanding balances in the former GV has nothing to do with them. They might as well shut up.

 

[NASHVEGAS]

The cashier in Raddish's account should clearly show player history and what made the balance drop to zero. There is also a possibility that even if the details were wiped out RTG should still have them in their archives. If the former GV had deliberately concealed outstanding debts it is fraud indeed and JC could withhold any payments due to them.

While JC can be given the benefit of the doubt the support staff are doing the casino no favours in relaying a message to unpaid players that outstanding balances in the former GV has nothing to do with them. They might as well shut up.

Not so sure legally! Furthermore their due diligence appears almost non-existent and caveat emptor!!

 

[GrandMaster]

In the US most companies do not file bankruptcy. Again all they have to do is go out of business and dissolve the corporation. Large companies that want to continue to operate may seek protection. But the small to mid size companies can just continue to operate and avoid there debt. Now when they do this of course they destroy lots of relationships and sooner or later out of business is inevitable.

If you dissolve a corporation, you have to notify the creditors and pay them what you owe.

 

[maphesto]

I do apologize for the delay in response, but please note that the Jackpot Capital Group is currently in contact with the previous owners of Grande Vegas regarding these issues and are working feverishly on a solution.

And if you are in contact with them you might make them aware of this thread:
https://www.casinomeister.com/forum...pgame-no-pay-login-probs-email-bounces.39538/

It's about Gold Vegas Casino which had the same owner.

This should prove that even if they respond in the first place or in fact even rule in your favor it makes no difference.

CDS is joke!
If they have a dispute system at all they should close the software account if the casino don't follow the decision.

 

[maxd]

I just filed one thank you

I have received it, thank you. Please note that posting about your PAB while it is in progress is not recommended. Further details are in the Pitch-A-Bitch FAQ.

 

[Affiliate Capital]

Outcome

Hi there,

The Jackpot Capital Group is pleased to announce, after deliberations with Grande Vegas’ previous management, our decision to pay the players in question and furthermore, that their Grande Vegas accounts have already been credited with their missing funds.

We take this opportunity to thank you for your patience and to welcome you once again to our casinos.

With these actions, we are certain that your faith, trust and the credibility of The Jackpot Capital Group and Grande Vegas Casino have been restored.
Once again I stress that we work diligently to maintain our accreditation here at Casinomeister.

Should you have any questions, please feel free to contact us.

Cheers,
Yasmeen

 

[raddish]

WOW

Thank you Yasmeen!

I appreciate your prompt response in this matter
I just checked my acct at grande and the funds are there. I just withdrew. I will post again once my funds are received. Raddish

 

[Affiliate Capital]

Hi Raddish,

Your payouts have been processed. Please don't hesitate to contact me if you have any further queries.

Cheers,
Yasmeen

 

[vinylweatherman]

Hi there,

The Jackpot Capital Group is pleased to announce, after deliberations with Grande Vegas’ previous management, our decision to pay the players in question and furthermore, that their Grande Vegas accounts have already been credited with their missing funds.

We take this opportunity to thank you for your patience and to welcome you once again to our casinos.

With these actions, we are certain that your faith, trust and the credibility of The Jackpot Capital Group and Grande Vegas Casino have been restored.
Once again I stress that we work diligently to maintain our accreditation here at Casinomeister.

Should you have any questions, please feel free to contact us.

Cheers,
Yasmeen

I am glad the right thing was done for the players in the end, BUT this whole episode needs further explanation.

Grande vegas was not "bankrupt", merely bought by a new operator, so how was this "stunt" pulled off whereby existing players were getting screwed out of their rightful balances during what was supposed to be the sale of a CURRENTLY TRADING casino to a different operator.

I am worried that there is some loophole here, and although THIS case turned out OK, less reputable operators will use this same trickery to chop & change ownership whilst bailing on existing players who are owed payouts WITHOUT the need to go insolvent, and appoint liquidators who will ensure that a FAIR distribution of assets is made to EXISTING creditors.

 

[Tengil]

I am glad the right thing was done for the players in the end, BUT this whole episode needs further explanation.

Grande vegas was not "bankrupt", merely bought by a new operator, so how was this "stunt" pulled off whereby existing players were getting screwed out of their rightful balances during what was supposed to be the sale of a CURRENTLY TRADING casino to a different operator.

I am worried that there is some loophole here, and although THIS case turned out OK, less reputable operators will use this same trickery to chop & change ownership whilst bailing on existing players who are owed payouts WITHOUT the need to go insolvent, and appoint liquidators who will ensure that a FAIR distribution of assets is made to EXISTING creditors.

The players account was locked and the winnings were confiscated. Thats why it didnt show up anywhere.

And when liquidators are appointed the only ones getting money are the liquidators plus some cents may be left for the secured creditors. Thats the "standard" procedure.

 

[chayton]

...so how was this "stunt" pulled off whereby existing players were getting screwed out of their rightful balances during what was supposed to be the sale of a CURRENTLY TRADING casino to a different operator.

I just had a flashback to the Joyland fiasco reading this!

But back OT, kudos to JPC for getting it all straightened out - and quickly too!

 

[Affiliate Capital]

Hi vinylweatherman,

Upon the takeover of Grande Vegas by the Jackpot Capital Group, we agreed to honor ALL affiliates and players with existing account balances.

The accounts in question had at the time of takeover, a balance of $0.

Cheers,
Yasmeen