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Goldvegascasino.com (topgame) no pay, login probs, email bounces

Discussion in 'Casino Complaints - Bonus Issues' started by foxman, Aug 12, 2010.

    Aug 12, 2010
  1. foxman

    foxman Dormant account PABnononaccred2

    Occupation:
    working at waterplant
    Location:
    finland
    It has been about two months that this issue has been going on at goldvegascasino. I have tried to resolve this with the topgame rep here at casinomeister. He seemed very responsive at first, but now he has not even replied to my emails regarding the problems.

    The problem in short.

    1. I won 1600$ with a bonus, met the terms and withdrew.
    2. I was unable to login to the casino and tried emailing my emails bounce. Tried from another email address still the same problems.
    3. They did not pay me, and no way to contact the casino.
    4. Emailed topgame rep here who gave me several email addresses to try emailing, still no reply.
    5. Asked topgame rep two times to email the casino representative to have the issue fixed=silence. I told him all the details of the problem, and gave him a pm that he could forward to the casino representative to have me paid.

    My own fault, i should have stayed with tha accredited casinos. My pabs are full for unaccredited casinos, thats why the message here.
     
    1 person likes this.
  2. Aug 12, 2010
  3. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    From another Goldvegas thread: My first withdrawal also took an extra few days due to a glitch in the email system where I sent docs and they sent requests and neither of us got either, then we tried a different email all the while being in live chat and finally got their email and the got my docs and we both notified each other within seconds right then in chat and I was good to go and I did get paid within 12 hours.

    So I suggest you keep checking through live chat to see if they got your docs in order and keep it as a backup each day until you get paid. Emails do get lost and junked for some odd reason at times without knowing it. If you get Charles he is extremely helpful and got me paid ASAP when it lagged for days.

    .
     
  4. Aug 12, 2010
  5. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    Gold Vegas Casino had the same owner and support staff as Grande Vegas Casino (RTG). When Grande Vegas was sold to Jackpot Capital, Gold Vegas was left..not many people cared. It was not easy to sell I guess.

    Back to your issue, you might be screwed since the casino no longer exist and this was a stand alone casino not connected to Top Game central support.

    But if I were you I would try to get in touch with affiliates who made business with Grande Vegas before they were sold.

    They were accredited here then as well. Maybe Casinomeister knows.

    Do you Bryan?

    Remember, same owner and same support staff.
    Here is Grande Vegas rep:
    http://www.casinomeister.com/forums/members/grande-vegas.html
    But he isn't active as you see.

    EDIT: Silcnlays, the casino is gone! Noone can log in anymore. Closed. Dead.
     
    Last edited: Aug 12, 2010
  6. Aug 12, 2010
  7. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    So we have an accredited casino with a rep who has not logged in since, what April? Who is watching the hen house here? I had a really rude customer experience with them recently when they refused to honor a bonus. I closed that account.
     
  8. Aug 12, 2010
  9. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    But now they are sold to Jackpot Capital(in May I believe), and their rep was logged in yesterday.

    Bryan has to update some details..
     
  10. Aug 13, 2010
  11. foxman

    foxman Dormant account PABnononaccred2

    Occupation:
    working at waterplant
    Location:
    finland
    Its different software so i don't think this belongs to jackpot capital? It was not sold, grandevegas was.

    Livechat would have been ok, but i can't login so i can't livechat.

    Topgame rep here seemed to care at first but now doesn't.
     
  12. Aug 13, 2010
  13. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    You are right, Gold Vegas isn't sold. That's why their original owner still has the responsibility to pay you.

    And their former owner is the same owner who owned Grande Vegas before..

    And there has to be a person who know their name.
    I have PM:d Casinomeister about this thread(I think). Grande Vegas was on the accredited list att the same time Gold Vegas and Grande Vegas had the same owner.

    That's why he should have some contact info.

    Another question, can you see what your deposit receipt say? At my NETeller receipt it mostly said Rich when I had deposit at Top Game casinos.
     
  14. Aug 15, 2010
  15. foxman

    foxman Dormant account PABnononaccred2

    Occupation:
    working at waterplant
    Location:
    finland
    I have been contacted by topgame rep here now saying he is trying to get in touch with this guy victor who can hopefully resolve this.
     
  16. Aug 21, 2010
  17. foxman

    foxman Dormant account PABnononaccred2

    Occupation:
    working at waterplant
    Location:
    finland
    Or not.

    "It appears that topgame takes no responsibility of their licencees! Below is the message from topgame rep."

    I'm sorry it's taken so long to get an answer, but I have finally been able to contact all of the appropriate parties.

    GoldVegas Casino no longer exists, and can not pay out any of their pending withdrawals. This is most unfortunate, and I'm sorry to say that it seems your withdrawal will not be paid.

    TopGame does not accept responsibility to pay the withdrawals of casinos that make use of it's software if they are unable to do.

    I am truly sorry, I know it has taken a long time to get this matter resolved and I wish I could have given you better news.

    Kind regards,
    Oliver Beck
     
  18. Aug 21, 2010
  19. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    Can you please see what casino it says on your deposit receipt?
     
  20. Aug 21, 2010
  21. foxman

    foxman Dormant account PABnononaccred2

    Occupation:
    working at waterplant
    Location:
    finland
    Apr 08 16:42 Grande Vegas Casino $100.00 - USD Accepted
     
  22. Aug 21, 2010
  23. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    Thanks!

    The accredited Grande Vegas took your deposit and never paid you. :mad:
    Then Top Game in this case are telling the truth, they haven't in any way been near your money and can't do anything to help you.

    When Grande Vegas were sold they totally left Goldvegascasino, took the deposits and ran. :rolleyes:

    Casinomeister probably knows their names, ask him! I think I have notified him about this thread but he hasn't responded yet.
     
  24. Aug 21, 2010
  25. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Bryan is on Holiday drinking lots of beer :)
     
  26. Aug 21, 2010
  27. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    I really hope he's drinking beer and having fun. :)
     
  28. Aug 22, 2010
  29. foxman

    foxman Dormant account PABnononaccred2

    Occupation:
    working at waterplant
    Location:
    finland
    Yes, i suppose its ok to ask this from bryan when he comes from holiday?

    Recent rival issues are nothing compared to topgames lack of responsibility towards their licencees. Rival is doing the right thing and paying the deb:t of their whitelabels gone bankrupt.
     
  30. Aug 30, 2010
  31. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    My suggestion would be to file a Pitch-A-Bitch so we have the details when Bryan gets back. We can't promise anything given the circumstances but having your PAB info will give us what we need if something can actually be done here.

    The PAB process starts here: Pitch-A-Bitch FAQ. Please read the FAQ in full before proceeding to submit your PAB, though obviously we'll waive the "don't post" rule.

    Regards,
    Max Drayman
    Casinomeister.com, Pitch-A-Bitch Manager
     
  32. Sep 12, 2010
  33. foxman

    foxman Dormant account PABnononaccred2

    Occupation:
    working at waterplant
    Location:
    finland
    I have done the PAB a few days ago.
     

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