Lock Casino - heads up

[RedAndi]

If the issue was processor probs could they not have just cut a check?

I don't know about money being tied up or if a check issue would be a big hassle for Pulver, but I would think that from a Customer service standpoint that would be the first thing they should have offered to do.
If there are points I missed and a reason this could not be done sorry, just seemed like an easy way to fix it to me.






BTW- I will miss Robs posts. Yeah, he got pissy, but I don't know the whole back story so I am not commenting on THAT.
On a side note I miss AussieDave also, this thread reminded me of how he left the forum. Hate seeing intelligent, informed posters leave over common internet forum bullshit, but I guess it just happens that way sometimes

 

[tklein]

I havn't been paid for 25 days now !?

Hello,

I dont know whats going on there at Lock casino, but I have a pending cashout since 25 days now (Moneybookers).

They always only tell me I have to wait.

What can I do here?

Is this now normal at Lock casino?

Thomas

 

[jelsmith]

Thats the way its looking

 

[5250phil]

surely this thread alone will be damaging enough for their funding problems aswell

i for one wont be playing there again

and i was loosing a good few hundred pounds a week there lately

 

[takethemoney]

I've noticed the rep has ceased posting.

 

[4 of a kind]

Then why didn't Lock say so in the first place, instead of this vague "processor problems" reasoning. "processor problems" make one think of ineptness on the part of the processor, or the connection between casino finance department & processor (such as failure to forward money to the processor along with the payment instructions). What happened here is NOT "processor problems", Lock was SCAMMED by this processor.

Despite this, vanishing processors is something this industry has come to expect, and this SHOULD have been factored in, and emergency measures put in place to ensure that PLAYERS never experience an "out of control" payment issue, such as happened in this case.
Where casinos have been "wrong footed" like this, recovery should not take more than a week, moving funds around internally to cover the shortfall.

This case also seems to demonstrate that other players jumped the queue, being paid on withdrawals made later than that of Pulver, whilst Pulver was left waiting because "his money" was deemed to be "stolen" by the processor.

This is plain WRONG, money that disappears with a rogue processor should NOT be associated with particular players, since it is the CASINO'S money that was stolen, NOT the player's.

The delays and pain following this should have been shared among ALL players, and Pulver should have been paid under the new regime of limiting cashouts to $3000 per week, BUT this should have started right away, and NOT after a couple of months of heavy pressure.

Had Pulver been told the TRUTH, he might have been more understanding, and accepted a new payment schedule, such as $xxxx per week, even though the terms that applied at the time was unlimited amounts per week. If anything needed to be discussed further, the casino should have kept a line of communication open with Pulver.
Communication was another problem. It seems Pulver had trouble getting hold of the right people, and the "wrong people" were giving answers that proved innaccurate.

The fact that this processor vanishing had such a severe effect will still make some players worry about the overall tightness of funding. What if another processor did the same thing next month, not something to ignore when using the rather questionable US facing processors.

Lastly, players might wonder why a NON-US player was affected by an issue with a dodgy processor. Surely there is no need to use such processors to pay non-US players when the quality processors are willing & able to operate the service.

For eWallets, do casinos even NEED an external processor. Surely someone could be employed "in house" to run processing for each eWallet. They would need to collate that day's payments, and then run them through the merchant account, after checking that the merchant account had enough funds in place.

This post by Vinyweatherman pretty much nails the issue down.

Has it been confirmed that Lock was in fact scammed by a processor? I see a period after that statement not a question mark. If so who confirmed that?

"Lock was SCAMMED by this processor".

 

[kakata]

nope...pulver was scammed by this "so called"casino...

if you dont have teeth you cant chew the nougat

 

[kakata]

Hi Gang

Ive been playing with Lock since they opened, mainly due to their fast payouts and reasonable cashback etc.

Initially, payouts to my Neteller account took only a few hours - great!

About 6 weeks ago, the payouts started to take 24-48 hours - OK with me.

In the past few weeks, I have waited 72 hrs+ - not good.

Today, after waiting a few days for a payout, I emailed Lock and received this reply:

There is unexpected delays in payouts due to some unforeseen processing issues across the industry that have effected us. We will be processing your withdrawal in the next 7 business days.

Now I realise there are issues with the US regulations etc and I understand that, however:

1. I am NOT in the USA

2. I use NEteller which is an instant transfer

3. The industry has known for 12 months at least that these changes were coming so there is no excuse to suddenly have an 'unforeseen processing issue'. Sorry, but that sounds like what it smells like.

The unfortunate part is that everything Ive experienced with Lock thus far has been positive, but my experience with online casinos tells me that when payouts start taking longer and longer it is, more often than not, a red flag.

It would be great if the Lock Rep could enlighten us to what is going on, because "oh yeah we have some issues but we'll pay you in the next week or so" only after I enquire is not good enough IMO. An email sent to all players informing them of delays would have been the professional way to handle it, but I guess it might deter people from depositing......and it seems that getting money in is more important than sending it out.

As usual, if it turns out Im wrong I will gladly apologise.....however I believe it is important to inform other members to allow them to make informed choices about where they play - I know for a fact I wouldnt deposit anywhere that was having funding issues of any kind.

I really hope this isnt another RTG heading for the highway as they have done so many things right up to now.

did you get your money??

 

[winbig]

and i was loosing a good few hundred pounds a week there lately

maybe that's how they paid tat00?

 

[KasinoKing]

Hello,

I dont know whats going on there at Lock casino, but I have a pending cashout since 25 days now (Moneybookers).

They always only tell me I have to wait.

What can I do here?

Is this now normal at Lock casino?

Thomas

Pitch A Bitch.
But before you fill in the form, please make sure you read and comply with the PAB FAQs.

KK

 

[slotjunkie]

I don't see how "processor problems/missing processor" stops them from having regular communications with players! There is simply NO excuse for that!

And $1500 of $20k in 2+ months(and this is just one players situation) sounds like way more than a missing processor to me!

 

[takethemoney]

I don't see how "processor problems/missing processor" stops them from having regular communications with players! There is simply NO excuse for that!

And $1500 of $20k in 2+ months(and this is just one players situation) sounds like way more than a missing processor to me!

Maybe the casino had a bad run of luck. I can see where temptation to open an undercapitalized business, thinking the RTP will take care of you can happen. I wonder how many casinos have been opened, reliant on player's losses to pay winners? I don't think that's a very good business model and I hope such is not the case here.

 

[maxd]

I don't see how "processor problems/missing processor" stops them from having regular communications with players!

Fire-fighting perhaps? From what I've heard they got burned pretty badly by the processor rip-off guys. That creates problems that need fixing ASAP. Courtesy call-backs and so forth might have to wait a few days. Hypothetically speaking, of course.

What I'm really saying is there are two ways to look at this: (1) they are evil bastards and trying to screw everyone over and (2) they've got burned, are hurting a bit because of it, and are working hard to get their shit together.

Everything I've seen and heard tells me it's case #2. Some folks seem to want to assume it's case #1. I'll go with what I know as opposed to borrowing someone else's nightmares.

 

[Tengil]

Fire-fighting perhaps? From what I've heard they got burned pretty badly by the processor rip-off guys. That creates problems that need fixing ASAP. Courtesy call-backs and so forth might have to wait a few days. Hypothetically speaking, of course.

What I'm really saying is there are two ways to look at this: (1) they are evil bastards and trying to screw everyone over and (2) they've got burned, are hurting a bit because of it, and are working hard to get their shit together.

Everything I've seen and heard tells me it's case #2. Some folks seem to want to assume it's case #1. I'll go with what I know as opposed to borrowing someone else's nightmares.

I agree.

First time I heard of Lock was in 2008 when they opened a poker room at Cake Network (an ad at 2+2). Recently moved to Merge, maybe that caused some problems? Poker operators actually have huge processor problems and have been stiffed more than once.

Just saying that if they were out to screw people they would have done it trough their poker client and a bit earlier. Im not in any way condoning their recent behaviour but I dont see them throwing in the towel after all the money they must have invested.

 

[maxd]

... I dont see them throwing in the towel after all the money they must have invested.

I've spent hours talking to these guys face-to-face -- frankly I was sceptical when I first met them, seemed they were too good to be true -- and have exchanged lliterally 100s of emails with them over various issues (actual and potential) over the past few months.

Not to put too fine a point on it but I'd bet my left nut that these guys are not crooks and they are not quiters. They may be having a bit of a rough ride of it just now but I believe they are doing everything they can to see that people get paid and they can press on to better days.

Frankly if you guys knew how bad things are on the processor side in the US I bet you'd be a little sympathetic too. Not excusing anything here, just saying. When someones house is burning it's none too gracious to be telling them they should have known better than to cook with gas. Shit happens sometimes, ya gotta do what you can to press on.

 

[winbig]

I've spent hours talking to these guys face-to-face -- frankly I was sceptical when I first met them, seemed they were too good to be true -- and have exchanged lliterally 100s of emails with them over various issues (actual and potential) over the past few months.

Not to put too fine a point on it but I'd bet my left nut that these guys are not crooks and they are not quiters. They may be having a bit of a rough ride of it just now but I believe they are doing everything they can to see that people get paid and they can press on to better days.

Frankly if you guys knew how bad things are on the processor side in the US I bet you'd be a little sympathetic too. Not excusing anything here, just saying. When someones house is burning it's none too gracious to be telling them they should have known better than to cook with gas. Shit happens sometimes, ya gotta do what you can to press on.

So I take it that they don't process Neteller/MB/other non-us ewallets in-house?

And yes, any us-facing casino/poker room is at the mercy of their processor(s)...sad, but true

But what I'm still having a hard time grasping is that there are players that have been paid in a timely fashion during this ordeal....

 

[maxd]

So I take it that they don't process Neteller/MB/other non-us ewallets in-house? ... I'm still having a hard time grasping is that there are players that have been paid in a timely fashion during this ordeal....

I have no idea about the "Neteller/MB/other non-us ewallets in-house" thing, never been part of our discussions.

As to the some getting paid quickly, others not thing again, I have no idea what the inside story is. What I'm sure of though is that it's not because they're trying to dick people around or pull fast ones on isolated players. I think it's more a matter of they get the money through where and how they can. Some goes through quickly, some gets flat-out stolen and then they've got to cover the loss and get it paid through other channels. The US scene is a disaster right now and they're caught up in that.

When the dust settles a bit I'll see what I can find out from them on these issues but they are, as you might imagine, otherwise occupied at the moment.

 

[poser]

I'm waiting for a MB withdrawal of more than 2000$ for more than one week.

And I'm not from the US.

 

[jelsmith]

It looks exactly like they are picking and choosing people pay! Pulver has been waiting 2 months! If they have x amount of dollars why not pay the people in the cashout line first I know I would be less than pleased to be owed 19k and people were skipping line in front of me

 

[maxd]

It looks exactly like they are picking and choosing people pay!

Like I said, I seriously doubt that. Appearances can be deceiving and there's nothing in their previous behaviour to indicate that this would be the case.

Two things should calm fears when it comes to Pulver's case:

1. at least one of the processors who skipped was holding a large chunk of Pulver's cash. So Lock has to find a new processor, or whatever, and double-dip in order to pay him out. This is going to slow things down a bit for him, and it has.
   
2. he has both Bryan and I dealing directly with Lock to see this done, not to mention Lock's future here on the site in the balance.

If I were placing bets I'd heavily favour the "Pulver gets paid" wager.

Like I said, appearances can be deceiving.

I'm waiting for a MB withdrawal of more than 2000$ for more than one week.

If you are worried, PAB it. Then we'll find out what's up.

 

[zap987]

I do think this is something us players need to start paying more attention to. There is no logical reason why a non-US ewallet withdrawal should suffer from processing issues. Either the casinos need to separate their accounts or I guess we just need to stick to playing at the casinos that don't accept US players. At least I can't remember any casino that doesn't accept US players having any processing issues like this?

 

[maphesto]

It looks exactly like they are picking and choosing people pay!

Several players they pay will deposit again and then lose. In that way they will earn some money back.
They are aware of the fact that Pulver next time will choose another casino instead.

This is not an evil way to act, they probably have to do this to make sure they can still be in business and not lose too many customers.

If they have x amount of dollars why not pay the people in the cashout line first

They don't want to piss more player off. If they do, they probably have to quit soon.

I know I would be less than pleased to be owed 19k and people were skipping line in front of me

Me too!
But they probably can't do this in another way without screwing themselves.

If they pay Pulver his money + some extra for his waiting they are doing the right thing.

Hopefully they are back on track soon.

 

[zap987]

I'm waiting for $11k from Orange Gamez and they said exactly the same thing: "according our policy - players with small winnings get their winnings first"

 

[jelsmith]

I'm waiting for $11k from Orange Gamez and they said exactly the same thing: "according our policy - players with small winnings get their winnings first"

thats in their terms wtf

 

[just play]

Max...I'm not sure if this is a naive question or not....Did Locks processor just take off with their money? Do they get it back?

If this was answered, just point me in the right direction.