Resolved LeoVegas - nice big win but are they stalling paying? withdrawal pending 4 days..

Biti

Full Member
webmeister
Joined
Jul 24, 2015
Location
Panama-City
lol the FBI

It sure is funny these multi million dollar companies act when someone hits something nice. They are in shock that a gambling session actually paid off. Its like they think thats strange, that should never happen!

Rigged!

Exactly this.
 
Leo Vegas is reviewed at Casinomeister

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Spelling error

Exactly this.
Unless there is total transparency, and honestly.
And simple things like 'lock withdrawl' 'flush withdrawal' put across the board then these problems won't ever go away.
They are still present as they earn the casino's a lot of money.
There's no denying why they are there.
If it affected the accreditation on here maybe we may see a small change.
It's clearly something that affects us all, beyond that it's morally and ethically bankrupt to have such stalling practices in place at so called 'decent' casino's.
 

danchop

Newbie member
Joined
Sep 20, 2016
Location
new zealand
reading this pissed me off,so i just closed my account.
No point in dreaming to win big here when youre going to be subjected to catching mental health problems
 

spintee

Ueber Meister
webby
mm2
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Mar 21, 2012
Location
Northants
reading this pissed me off,so i just closed my account.
No point in dreaming to win big here when youre going to be subjected to catching mental health problems

I lost the plot years ago :)

but nether the less it does fuck with your head, just pay the god dam cash out

This site should know better, but did come under the lime light when letting people play fake cash streaming

I think James is the rep unless thats changed again, I thought he would of been in to sort it

If the OP lost the 850 and comlained that the slots was rolling funny than I bet he would of heard back withe the hour that slots are working fine
 

The Blue Anchor

Non-Gambler
Joined
Jan 11, 2015
Location
UK
Id say over the years Leo Vegas stand out to me as a casino that are well known to stall players that win big and want to withdraw, it must surely be with the intention of you reversing it and playing/losing.

this was exactly my experience a few years ago. Had a similar size withdrawal to the OP- although I was already verified, they insisted on going through it again and proceeded to stall for days giving varying excuses. Sadly I then played some of it back, which I guess was their intention. Was a horrible experience and they couldn't have been less helpful (whereas for normal size withdrawals I never had a problem).

I closed my a/c there and would never recommend them.
 

Mr Wild

Senior Member
Joined
Mar 10, 2015
Location
Malta
Just some business intel.

As the new EU 4th directive came in to place in June. In theory, on a big win like this, Leo Vegas should do an Enhanced Due Diligence on the player. Normal KYC is not enough.
 

colinsunderland

RIP Colin
Joined
Jan 28, 2016
Location
uk
I wonder if we all went on live chat and asked for them to check the gameplay for each of our last 1000 spins what they would say. Obviously if a £40000 win could be a result of a faulty game, then a £0 win could be faulty and it might have been supposed to pay £40k.
 

mac72

Threatening behaviour - PITA
Joined
Oct 13, 2014
Location
n ireland
Just some business intel.

As the new EU 4th directive came in to place in June. In theory, on a big win like this, Leo Vegas should do an Enhanced Due Diligence on the player. Normal KYC is not enough.


Makes no sense whatsoever? Deposit thresholds yes for KYC on the player, a big win yes some "quick" checks alls in order with the gameplay but why would "winning" mean more KYC? They either know who you are or they don't - you can't be "half" verified

Sorry makes sense now, it's an EU directive , complete shower of clowns
 

Mouche12

Kitty Lover
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Amsterdam
Regardless of any EU Directive (which I agree doesn't make any sense when players have already been verified), Leo Vegas has done the extensive KYC or thorough double-check or stalling tactics, whatever may apply, on numerous occasions now prior to the existence of said directive.

Apparently, there are no issues with smaller withdrawals but high rollers better steer clear of this outfit.

What nags me the most is that the withdrawal is still reversible, they could have easily changed that while conducting 'their extensive due diligence'.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
If the OP requires further verification, his account should be locked down pending this further level of verification IMO. If what he has submitted is not good enough to pay him immediately, it should not be enough to allow him to continue to play on.

And how imcompetent is the staff that it requires a 3rd check of his documentation by a senior staff member, one that has not been done in almost a full week? Without even giving them a timeframe?

As for checking the win with the provider, it seems rare that a casino does this.

I can't see it as anything but a stalling measure, assuming there was no progressive win as part of the cashout.

If there was a progressive win, it is normal to have to check with the game provider.

I suggest the OP go ahead and make many more 4K withdrawals and get that balance out of his account.
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Standard procedure to check game wins although clearly it does not take a week a matter of hours on week days , seems a stalling tactic nothing more , hope the ops never plays there again , that would be justice for the messing around.
 

Mr Wild

Senior Member
Joined
Mar 10, 2015
Location
Malta
Makes no sense whatsoever? Deposit thresholds yes for KYC on the player, a big win yes some "quick" checks alls in order with the gameplay but why would "winning" mean more KYC? They either know who you are or they don't - you can't be "half" verified

Sorry makes sense now, it's an EU directive , complete shower of clowns

Its not the winnings, its the transaction sum. Has to be done on both deposit or withdrawal on transaction of this size.
With the 4th directive, casinos are seen as a financial service, as a bank basically. In other words a nightmare for both players and operators. :mad:

One more thing, it cost shit loads to be able to do everything that is required, in the end that mean less bonus/promotions for players. :mad:
 

Mouche12

Kitty Lover
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Its not the winnings, its the transaction sum. Has to be done on both deposit or withdrawal on transaction of this size.
With the 4th directive, casinos are seen as a financial service, as a bank basically. In other words a nightmare for both players and operators. :mad:

One more thing, it cost shit loads to be able to do everything that is required, in the end that mean less bonus/promotions for players. :mad:

And if casinos refuse to do enhanced due diligence when large sums are involved in a single transaction, what happens exactly? Is there a Europan watchdog meting out substantial penalties or something?
 

Mr Wild

Senior Member
Joined
Mar 10, 2015
Location
Malta
And if casinos refuse to do enhanced due diligence when large sums are involved in a single transaction, what happens exactly? Is there a European watchdog meting out substantial penalties or something?

Well, there are substantial penalties. Its up to each country to implement a system to make sure companies comply with the directive. Most countries in EU has not manage to get this in place yet.
 

Mouche12

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Well, there are substantial penalties. Its up to each country to implement a system to make sure companies comply with the directive. Most countries in EU has not manage to get this in place yet.

Yet, if casinos confiscate winnings without being entitled to do so (rogues) or stall withdrawals (see Bet365 in the other threads), no penalties await them. It's solely up to the player to take (legal) action to retrieve what is rightfully his.

With this new Directive, casinos could try to stall withdrawals even longer under the pretence of conducting enhanced due diligence, even for loyal customers who have long been verified. It's highly unfair and very much to the disadvantage of players.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
So what exactly is expected of players and casinos for enhanced due diligence, beyond the KYC we already expect and comply with? And will it be applied to those not in the EU?

Can you give us a general idea of the amounts involved as well? I know here in Canada, funds over 10K need to be questioned (not necessarily casino related).
 

Mr Wild

Senior Member
Joined
Mar 10, 2015
Location
Malta
Yet, if casinos confiscate winnings without being entitled to do so (rogues) or stall withdrawals (see Bet365 in the other threads), no penalties await them. It's solely up to the player to take (legal) action to retrieve what is rightfully his.

With this new Directive, casinos could try to stall withdrawals even longer under the pretence of conducting enhanced due diligence, even for loyal customers who have long been verified. It's highly unfair and very much to the disadvantage of players.

That is true.

UK players are more protect regarding this however, but rest of EU is another story. Its important to chose the right casino to play at.
 

Gonzo

Abusive troll
Joined
Jun 9, 2017
Location
Sweden
Imagen u go to the local casino copuple of days and loose lets say 30k and on the last day u hit big 40k. And they say sorry sir but we need to chek te slot for a week it completley sik that we players accept this from onlinecasinos. They exist because off us but they dont care about it. The rule the world if u ask them.
 

Json

Dormant Account
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Jul 7, 2017
Location
UK
can a moderator please update this thread as resolved now?
today my withdrawal has been approved and they have said if i go on livechat they will process the remaining balance there and then as requested

i am overall very happy i deposited and played here, the customer service agents were all trying hard to help during the issue, but i suppose they just needed time to check things i suppose and doesnt actually seem like they were really trying to stall as the title suggested - sorry for any negative PR i feel very bad for that after winning here !

thanks again to leovegas, sorry for this thread!
 

mac72

Threatening behaviour - PITA
Joined
Oct 13, 2014
Location
n ireland
can a moderator please update this thread as resolved now?
today my withdrawal has been approved and they have said if i go on livechat they will process the remaining balance there and then as requested

i am overall very happy i deposited and played here, the customer service agents were all trying hard to help during the issue, but i suppose they just needed time to check things i suppose and doesnt actually seem like they were really trying to stall as the title suggested - sorry for any negative PR i feel very bad for that after winning here !

thanks again to leovegas, sorry for this thread!

I am delighted to see that and congrats on your win.I did PM Johan on this ,he replied quickly and he said he would get his colleague James to reach out to you and try to get it resolved. I've been with them quite a while now but have only started using them a lot this last couple of months and i have always found them absolutely top notch, i've never had a withdrawal that wasn't paid instantly and i had an issue with the Rhino a few weeks back where symbols were "sticking" between spins and it showed clearly a 80times win but paid 2 times.They took it up with WMS and the response wasn't favourable from them but Johan made it up to me, though i stay away from the HTML version of Rhino now as its just way to glitchly.
Don't think you need to apologise one bit,most on here would be getting nervous but i do think from my own personal experience that they are a trustworthly outfit and i have found Johan super responsive and exceedingly polite and courteous in any of my dealings with him but i'm also glad you started the thread as its good to see large winnings paid "relatively" hassle free.;)
 

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