Unless there is total transparency, and honestly.Exactly this.
reading this pissed me off,so i just closed my account.
No point in dreaming to win big here when youre going to be subjected to catching mental health problems
Just some business intel.
As the new EU 4th directive came in to place in June. In theory, on a big win like this, Leo Vegas should do an Enhanced Due Diligence on the player. Normal KYC is not enough.
Makes no sense whatsoever? Deposit thresholds yes for KYC on the player, a big win yes some "quick" checks alls in order with the gameplay but why would "winning" mean more KYC? They either know who you are or they don't - you can't be "half" verified
Sorry makes sense now, it's an EU directive , complete shower of clowns
Its not the winnings, its the transaction sum. Has to be done on both deposit or withdrawal on transaction of this size.
With the 4th directive, casinos are seen as a financial service, as a bank basically. In other words a nightmare for both players and operators.
One more thing, it cost shit loads to be able to do everything that is required, in the end that mean less bonus/promotions for players.
And if casinos refuse to do enhanced due diligence when large sums are involved in a single transaction, what happens exactly? Is there a European watchdog meting out substantial penalties or something?
Well, there are substantial penalties. Its up to each country to implement a system to make sure companies comply with the directive. Most countries in EU has not manage to get this in place yet.
Yet, if casinos confiscate winnings without being entitled to do so (rogues) or stall withdrawals (see Bet365 in the other threads), no penalties await them. It's solely up to the player to take (legal) action to retrieve what is rightfully his.
With this new Directive, casinos could try to stall withdrawals even longer under the pretence of conducting enhanced due diligence, even for loyal customers who have long been verified. It's highly unfair and very much to the disadvantage of players.
can a moderator please update this thread as resolved now?
today my withdrawal has been approved and they have said if i go on livechat they will process the remaining balance there and then as requested
i am overall very happy i deposited and played here, the customer service agents were all trying hard to help during the issue, but i suppose they just needed time to check things i suppose and doesnt actually seem like they were really trying to stall as the title suggested - sorry for any negative PR i feel very bad for that after winning here !
thanks again to leovegas, sorry for this thread!