LeoVegas complaint - expired ID card

[W00BYW00]

I have no idea where to start with it.

I got nowhere with them.

They do not do outside arbitration.

I am not sure what more I can do.

I still have the debit card they got all bent out of shape over.

And all the proof of proof I sent them emails chats logs etc.

They just will not deviate from the path they decided very early on.

Even the letter they claimed the bank can give me seemed very exact and strange.

I am sure there is probably so much GDPR issues involved in their requests too that they really should have their arses booted for that alone.

I actually really enjoyed playing there and never had any hassle till that point...

I haven't even done the angry review thing or anything as I did genuinely have no bother till that happened...it was all very odd and mean

Hi You know you can take your case further right? If all they need is proof that you are who you say you are then that can be solved.

To clarify also it was ownership of the card that was retired...which I proved l had...it was a mess after being in the bin but it had all the stipulated things on view like hologram, name, number etc...
Was not good enough

 

[Kroffe]

Welcome to the forum.

 

[johnnybagel]

Don't they all have to have a ADR provider? I'd go to the UKGC, IBAS or someone if I were you. There has to be a way otherwise it's just stealing.

 

[maxd]

The UK ADR for LeoVegas is IBAS, as stated in the Terms:

19.3. To the extent that you are not satisfied with our response or if a claim cannot be resolved, you may contact IBAS, Independent Betting Adjudication Services Limited, (a dispute resolution service) at:

• PO Box 62639, London EC3P 3AS<br>
• adjudication@ibas-uk.co.uk<br> +44-020 7347 5883.

The IBAS website is

You do not have permission to view link Log in or register now.

 

[W00BYW00]

Don't they all have to have a ADR provider? I'd go to the UKGC, IBAS or someone if I were you. There has to be a way otherwise it's just stealing.

A wee update...

A very kind poster gave me the confidence to have another go at them.


I explained that I had not left any negative feedback or went to regulators as yet and hoped to resolve the issue without having to use such measures.

I received an email today.

They agreed the image I sent was sufficient.

Asked me to log in via a support rep and withdraw my money.

I would like to thank you all for your posts and help...it gave me the confidence to have another go when I honestly thought there was no chance of sorting this

You are such a clever bunch.

Thank you!

Vicky

 

[pinnit2014]

Glad you got your dosh

Just goes to show: we MUST have that or we won't pay you

Email

Well, ok, it's now fine (even though nothing changed)

Anyone would think they were at it

 

[W00BYW00]

I am genuinely amazed at the difference...
They were so adamant about the production of a form that does not exist...

The support operative was still a bit salty when helping me...lol

 

[Casinomeister]

By the way, whenever you have an issue with any casino here, please check the Members section for the iGaming reps (located in the Tabs at the top of the page).

LeoVegas has an account here - you can contact them privately to deal with the matters or give them a heads up that you've posted.
LeoVegas Rep

Cheers! Glad this worked out for you.

 

[johnnybagel]

Ah thats amazing news, well done, really pleased you got it sorted