Leovegas Cashout to my neteller

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franzihal1999

Newbie member
Joined
Jul 24, 2015
Location
Germany Hessen
Hi folks,

i play online since 2009

and also very long customer with leovegas never any porblems

i deposited 2x50€ with paysafecard and went up with luck on slots to 600€

deposited another 20€ with neteller

now they dont let me cashout to neteller and telling me i have to withdraw to a bank account
(but my last deposit is with neteller)

i know the rules ,these are if you deposit with paysafecard it must be on a your bank account
but only if your last transaction was with paysafecard, my last deposit was with neteller and they cancelled it all to neteller

and telling me i have to withdraw to my bank account wich makes so sense also the neteller deposit

this is just stalling

idont have a bank account for gaming wins, never had


can a leo rep help me please
 
Last edited:

Kenji85

Full Member
Joined
Apr 25, 2020
Location
Cork
I really don't think its stalling.


If you withdraw 20 to neteller. I bet it goes through, approved. The excess then would need to at least be 100 to your bank acc. As you lodged 100 throught paysafe. Pretty standard anti money laundering practice.

Hope I explained it properly.





EDIT; to say. If you don't have a bank acc you want to use for gambling wins why on earth would you lodge with Paysafe(as you say you are aware there deposits get withdrawn via a bank account)?
 
Last edited:

franzihal1999

Newbie member
Joined
Jul 24, 2015
Location
Germany Hessen
leovegas told me that now, that if my winning were from my neteller deposit its no problem to withdarw back to neteller

so i deposited with neteller on top and won again turned it all over with roulette

1220€ withdrawal now, and now they saying again its not possible

WTH is going on there, im a player since many years on leovegas lots of deposits and withdarwals
now i turned over everything with my latest neteller deposit like they said and still dont let me cashout on my bank account

and as additional they request again documents and im verified since many years too, i sent it to them also now and its still on pending

i would very apprecciate if a REP can tell what is going on now
for me its just stalling payment
 
Last edited:

Jono777

Meister Member
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
it is not stalling, it is procedure.

I tried this back in the day to activate a preferred (quicker) payment method and it did not work for me either.

Just withdraw to your bank as requested and wait patiently ;)

Trust me, this will be quicker than waiting for an AWOL rep.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Your winnings of 600 were originated from Paysafe deposit? If that's the case, then it's quite normal procedure that they want you to withdraw to method (or in this case bank as can't do it to PSC) where your winning deposits came. Otherwise it will leave big loophole to use gross methods when after big win just make one small deposit with different method and withdraw balance there.

So if your winnings came (like can be understood from your text) from Paysafe deposits and then you just after made one more deposit with Neteller just to be able to withdraw there, then it's understandable what they demand. That's kind of circumventing rule what many casinos have that winnings need to withdraw to last used payment method, they do assume that winnings came from your last deposit as it's not really typical that somebody deposit more money even having quite high balance. Can be considered also AML risk (like here where willing to withdraw winnings to different method than these deposits were made, especially when willing to have these to Netwallet instead of bank account and originally was used anonymous payment method).
 

franzihal1999

Newbie member
Joined
Jul 24, 2015
Location
Germany Hessen
now i openend a local bank account for gambling but it need 2-3weeks,

then i checked my wallets and found that over my revolut account there is also a bank account iban for salarys and payments

i uploaded everything to leovegas and my iban is now verified but i cant type it in by the trustly ,the support told me yesterday it have to wire manually and the payment department have no time

and i have to wait some days to get an answer :eek2:

current balance 1220€ (last deposit neteller)
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
You should be able to get it to your Revolut, Trustly might not support it for some reason but as normal bank transfer it should be possible. Is there option for bank transfer in their withdrawal options?
 

franzihal1999

Newbie member
Joined
Jul 24, 2015
Location
Germany Hessen
the crazy part was, leovegas stalling my payment with the reason:
you have a paysafecard deposit and can only withdraw with bank account
(last deposit with neteller and more wins with neteller in the balance)

and after all they pay me my neteller winnings and deposit to my bank account........

they broke their own rule with the reason stalling me

it was just stalling in my opinion

i will never play there again
 

franzihal1999

Newbie member
Joined
Jul 24, 2015
Location
Germany Hessen
and yes revolut works but not with the iban in trustly, had to change revolut in GBP with sort code and account number, and verify again with leovegas

cost 70€ fees from cobverting, and have 35€ fees from opening a local bank account wich i receive in 2-3week idont need

thank you leovegas
never leo again,

with videoslots.com i never had any trouble
 
Last edited:

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Your first winnings were from Paysafe deposit, then you tried to make deposit with Neteller and withdraw winnings there. After that, even you would win more after your Neteller deposit, i don't think any casino who cares even little bit AML would have paid to your Neteller after that first attempt to use Neteller to circumvent rules to withdraw bank account. That triggered suspicious behavior and after that it would have been really stupid from casino to let that go, even you managed to win something with your Neteller deposit, that suspicious behavior was already there and bank withdrawal only right option.
 

franzihal1999

Newbie member
Joined
Jul 24, 2015
Location
Germany Hessen
@Slottery i play since 2009 in online casinos and this (deposit with neteller after to withdraw with neteller) with the paysafecard bank account issue (because paysafecard dont have a withdrawal option) is a usual practice and was told from many casinos in offer to make a withdarwal with neteller, this is not my idea, it was told from many casinos in the past

by the way in some countrys its possible to fund the neteller account with paysafecards
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
@Slottery i play since 2009 in online casinos and this (deposit with neteller after to withdraw with neteller) with the paysafecard bank account issue (because paysafecard dont have a withdrawal option) is a usual practice and was told from many casinos in offer to make a withdarwal with neteller, this is not my idea, it was told from many casinos in the past

by the way in some countrys its possible to fund the neteller account with paysafecards
Yes, but if you never had used NT in this casino before, i fully understand their demand. If you have used it there for long and many times it could be different but if you just added it to withdraw there, there is valid point to ask you to withdraw to bank account.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Just said that i fully understand what's their point in here. Making deposit when having balance and then withdrawing can be spotted to be suspicious and after that demanding to use bank as withdrawal method understandable. It's usually already spotted unnormal behavior when depositing more when having balance like that.
 

franzihal1999

Newbie member
Joined
Jul 24, 2015
Location
Germany Hessen
Lol this " unnormal behavior " "suspicious behavior" was recommended by many casinos in livechat in the past to make a withdrawal

the rule was for many years

1.
-deposit with paysafceard have to go to bank account because paysafecard have not a withdrawal option"

2. withdrawal only with the last payment method

and many livechats told:

if you want to cashout your wins from paysfacerad and dont have a bank account -deposit the minimum amount with an ewallet and you can cashout on your e-wallet

this was an usual practice for many years
and it worked everytime with the livechat

MAYBE it changed and this is new


i asked leovegas why they pay me out the last years

their answer was: sorry we made mistakes and mistake are human


--------------------------
and now they pay me out my neteller wins and neteller deposit to my bank account
THIS is money laundering rule brake

(neteller and paysafecard are the same company since 2-3years)
 
Last edited:

Slottery

Senior Member
PABnoaccred
MM
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Aug 21, 2017
Location
Malta
These days MGA have got more strict and even hand out penalties for AML failures, so many casinos are expected to more strict with withdrawals and other activities.
 

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