How did it go can I get my 20 pound back? I deposited on 11th may they was part of royal panda since March I’ve been excluded from panda for ages now when I try to log in leo it says I’m self excluded but they let me deposit in may?Hey there
LeoVegas rep is notified and they'll come back here with more info, after checking with the right department
Leo vegas self exclusion problem
- Thread starter adamjames
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Really, 20 quid?
Doubt it - SE is AFAIK related to the licence, not the parent company.
Only reason I can think of why LV are doing this is because it's either precautionary or planning for some future activity or they've made to decision to apply it to connected companies who aren't necessarily on the same licence.
D
Deleted member 48302
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How long has royal panda been following the same exclusion rules as leo vegas. Im in the same boat as @adamjames.
Is it March 18 too?
Is it March 18 too?
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- Dec 13, 2014
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- Glasgow and Home - N Ireland
Very recently - round about 24th May or there abouts
That’s the date they merged systems. In terms of LV buying RP that was circa Nov 17
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D
Deleted member 48302
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Are royal panda liable for returning desposits if players were self excluded from the leo vegas group?big question!
I contacted the gambling commision who said yes they are despite if systems only merged recently. If players were excluded from leo vegas they should never have been allowed to open a royal panda account. Therefore funds should be returned. If not the player can open a case against them.
I contacted the gambling commision who said yes they are despite if systems only merged recently. If players were excluded from leo vegas they should never have been allowed to open a royal panda account. Therefore funds should be returned. If not the player can open a case against them.
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Well I find that weird as they have two different licences. So the GC are saying it should cover the same beneficial ownership?
Iv let Melvin at RP know so he can clarify.
Iv let Melvin at RP know so he can clarify.
D
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Yes exactly. Becasue they both fall under the "leo vegas gaming ltd"
Other sites such as pink casino would come under this too
Other sites such as pink casino would come under this too
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The difference though is pinks on their licence,RP isn’t.
Enforcing a licence breach with RP wouldn’t be possible for the above reason. Unless it extends to companies in the same group but not under same licence conditions
Im sure Melvin will chime in when he’s about
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1/3/2018 was the date
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Date for royal panda and lv merging?
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- Ontario
Whether someone se'd at one casino should se at all of them is not really the issue here. By failing to identify than an existing player became a se'd player by virtue of a business acquisition means that this player should be paid back his deposits, less any withdrawals already made.
We all know that extraordinarily large wins or progressives are usually subject to enhanced verification. It might have come to light sooner had this been the case for the OP, so you can't really say it was business as usual and he doesn't deserve a refund IMO.
IMO casinos that take bets from SE players should pay winnings, but my opinion does not matter, it's the regulations that matter.
I don't know the current state of the OP's gambling issues. But I do know it's possible for someone to perhaps have less control if a casino has long pending times and they end up reversing and losing it all the time, whereas it might not be the same problem for them at a place that pays quickly.
We all know that extraordinarily large wins or progressives are usually subject to enhanced verification. It might have come to light sooner had this been the case for the OP, so you can't really say it was business as usual and he doesn't deserve a refund IMO.
IMO casinos that take bets from SE players should pay winnings, but my opinion does not matter, it's the regulations that matter.
I don't know the current state of the OP's gambling issues. But I do know it's possible for someone to perhaps have less control if a casino has long pending times and they end up reversing and losing it all the time, whereas it might not be the same problem for them at a place that pays quickly.
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- Uk
Hi
Sent a couple of messages to LV rep James but no response since Friday.Is he on here often?
LV are still investigating and it is day 14
Sent a couple of messages to LV rep James but no response since Friday.Is he on here often?
LV are still investigating and it is day 14
- Joined
- May 29, 2018
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- Uk
Hi
Is the Leo Vegas rep on here a lot?
Been sending him messages since Friday and had no reply...
Thanks
Is the Leo Vegas rep on here a lot?
Been sending him messages since Friday and had no reply...
Thanks
- Joined
- Apr 18, 2009
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- Sweden
There are two reps for Leo Vegas and both was in here Friday. James as late as 3pm.
They should be in at least once a week but of course they have other things to do that can keep them busy. I suggest you wait a couple of more days and if no reply in the end of the week then the mods needs to be told, and maybe they can chase them for you.
Aren't you also waiting for response directly from the casino?
They should be in at least once a week but of course they have other things to do that can keep them busy. I suggest you wait a couple of more days and if no reply in the end of the week then the mods needs to be told, and maybe they can chase them for you.
Aren't you also waiting for response directly from the casino?
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- Pictland
Changed the thread title, might get a quicker response.
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- May 29, 2018
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- Uk
Thankyou
I asked before what was an acceptable length of time for an investigation.I was advised 1-2 weeks (I appreciate this is not set in stone) It has now been 15 days and when I email the casino for an update I am told the same thing.."this is still with the relevant department".Well I know this as they have told me that everytime I have asked for an update but they totally ignore my direct questions about where the "investigation" is at.It is robotic after robotic responses.
I mean should I accept this at 3 weeks? a month? 3 months?
Thanks
- Joined
- May 13, 2014
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- Wolverhampton
LV reps been very erratic with their CM activity last 12 months or so (sorry guys)
Might be best giving them a nudge thru live help / their email, they have been quite responsive through those channels as I had an ongoing tech issue last month, took ages to sort but their communication was excellent.
Might be best giving them a nudge thru live help / their email, they have been quite responsive through those channels as I had an ongoing tech issue last month, took ages to sort but their communication was excellent.
- Joined
- Jan 20, 2004
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- Pictland
Sounds to me like you've waited long enough. I'd say give the rep a couple days to reply and if you're still getting nowhere then I'll accept a PAB from you, as long as you haven't posted this elsewhere. See Update - How to submit a complaint: new procedures for PABs to get you started.
- Joined
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- Sweden
- Joined
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- Pictland
Ah, thank you. Threads will be merged.
@ adamjames : please see the Forum Rules item 1.2 regarding cross-posting.
Anyway, clearly you've already done your background work on this so I'd say you're free to file a complaint asap.
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- Uk
Thanks..ok Ill not say anymore on here,see a couple more days out then file a pab
Sorry for cross threads,still navigating site rules/thread subjects etc
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- Pictland
NP, let me know if you have any questions or concerns. And please do ensure that you have read and understood the Player Arbitration Policies and Procedures before proceeding with your PAB.
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- May 29, 2018
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- Uk
Will do...going to do it now..so radio silence from now on lol
Hi I don't if anyone can advice me but am similarly in the same boat but this is slightly different I self excluded myself with GAMSTOP last week 31st may that includes leovegas and opened royal panda yesterday should I of been self excluded with them too as I managed to open an account. I am a problem gambler thank you.
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- Apr 18, 2009
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- Sweden
I sent a message to the rep for Royal Panda for you. He have several posts about his casino in this thread that needs to be answered, and your case needs to be investigated.
thank you
Hi I just received an email from royal panda saying that I do not have an account with leovegas and that I need to contact leovegas but I self excluded myself via Gamstop so why would i need an account with them just to confirm my self exclusion ? Also they are saying that royal panda is not on gamstop so hence why I was able to open an account but they part of leovegas group? Where do i stand with this as it looks like I won't be getting my deposits back.
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- Jan 28, 2016
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- uk
LeoVegas don't share a license with Royal Panda, and as RP aren't part of Gamstop I imagine it won't matter. As you don't have an account with LV, there would be no way of them knowing you have used Gamstop, therefore I don't see how they have done anything wrong.
Also don't see why the rep couldn't comment so have reported the thread for the rep being non responsive on the forum.
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- Dec 13, 2014
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- Glasgow and Home - N Ireland
According to a query i had with the gambling commission: 'Whilst, it may be best practice for operators to apply a self-exclusion across all brands when they merge, they are not bound by the LCCP or the Gambling Act 2005 to do so. When two websites merge they do not have to apply self-exclusions in retrospect to the other sites prior to the two websites merging'.
I presume the above is like LV/RP: 'brands' but not under the same licence.
I presume the above is like LV/RP: 'brands' but not under the same licence.
- Joined
- Jun 30, 1998
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- Bierland
There is a new rep coming on board to deal with this. Just waiting for him to sign up.
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- Dec 18, 2014
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- Balcony
Just read the entire thread for the first time. My verdict: more EMSEB BS only the casino names are different.
Plus, I am just flabbergasted that players SE because they have a problem, showing they want to stop, but keep control of their debit/credit cards or other financial means which enables them to open a new account within seconds of the last SE. That is akin letting an alcoholic, who says he wants to stop, stay in a distillery!
When things go south then, they cry foul in any possible way to get their deposits back, however, we have not heard a single player that was actually in profit while playing under SE that returned the profit! ....just sayin'
Personally, I have some understanding for these cases as I too worked for years with addicts but it is waning, too many opportunists take up the "win-win" strategy.....SE, deposit, win, get paid - stay "schtumm" | SE, deposit, loose, cry foul and ask for your deposits back and please pronto!
IMO, any problem gambler doing just an SE is not serious about fighting his/her addiction. A lot more has to be done in their own responsibility, e.g. giving up control over cards and finances, joining a group, make a plan on how to fill the suddenly free time, etc.. As long as they only SE is is just like window-shopping, they will carry on playing, just at a different casino.
In conclusion - to the OP: good luck with getting your dosh back but if you really want to give up gambling then SE'ing here and there can only be a start.
Plus, I am just flabbergasted that players SE because they have a problem, showing they want to stop, but keep control of their debit/credit cards or other financial means which enables them to open a new account within seconds of the last SE. That is akin letting an alcoholic, who says he wants to stop, stay in a distillery!
When things go south then, they cry foul in any possible way to get their deposits back, however, we have not heard a single player that was actually in profit while playing under SE that returned the profit! ....just sayin'
Personally, I have some understanding for these cases as I too worked for years with addicts but it is waning, too many opportunists take up the "win-win" strategy.....SE, deposit, win, get paid - stay "schtumm" | SE, deposit, loose, cry foul and ask for your deposits back and please pronto!
IMO, any problem gambler doing just an SE is not serious about fighting his/her addiction. A lot more has to be done in their own responsibility, e.g. giving up control over cards and finances, joining a group, make a plan on how to fill the suddenly free time, etc.. As long as they only SE is is just like window-shopping, they will carry on playing, just at a different casino.
In conclusion - to the OP: good luck with getting your dosh back but if you really want to give up gambling then SE'ing here and there can only be a start.
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- Sep 28, 2014
- Location
- United Kingdom
I am just going to add to this, I have a similar thing with leovegas. I logged in to be told I was self excluded, because I had excluded years ago on 21.co.uk and they had merged.
Asked for my deposits back which they had wilfully accepted for the 3 months they were apparently the same brand, was told absolutely not. Would they have paid me had I won a jackpot in this period? Blatently not. It was only £90 I deposited but I asked more out of principle because the whole thing pi.... me off a bit to be honest.
Asked for my deposits back which they had wilfully accepted for the 3 months they were apparently the same brand, was told absolutely not. Would they have paid me had I won a jackpot in this period? Blatently not. It was only £90 I deposited but I asked more out of principle because the whole thing pi.... me off a bit to be honest.
brianleeporter
Dormant Account
- Joined
- Jul 4, 2014
- Location
- liverpool-England
I got my deposits back from exactly the same thing.
Just had to email
Back and forth and so on.
But eventually I got them back.
Just argued if they had merged why not close my account there and then?
Why still take my deposits.
Was sad to have my account closed but just the way it goes.
Just had to email
Back and forth and so on.
But eventually I got them back.
Just argued if they had merged why not close my account there and then?
Why still take my deposits.
Was sad to have my account closed but just the way it goes.
Onlyborowed
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- Mar 29, 2018
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- England
I have no idea how you have ever got any money back for a player .you can't look everywhere.
