Here my votes, although I can't say much about a lot of casinos since I limited my play this year to three multi-platform hangouts and one download casino.
Best Casino: a tie between Videoslots and
Rizk, the amount of games might tip it towards VS.
Best Casino Group: GiG, even if Guts does not deserve it but the others are making up for the shortcomings.
Best Download Casino:
32RED by a mile
Best Rep: Dan, with the Captain, Rachel and Mark very close. I mean this group represents the best of the best on how we player expect casino representatives to support and treat us. Always very difficult to pick one out but Dan's near 24/7 CM presence gave him the edge in my view.
Best Customer Service: for me still Betat, not once a beat late with an email answer, not once an answer a la "i have no clue", prompt Live Chat team,
fast payments
Best VIP Program: Betat - great cashback deal, comps without asking the day after a bad session, etc., if they would just add a few more game providers. For me personally, Rizk is coming though very close to topple them.
Best Gaming Experience: Videoslots - amount of games, gamification level, battle of slots, free battle weekends
Best Casino Software:
BTG, just so innovative in their creations, actually mathematical "monsters" which excites me personally, and although a lot of us have a love-hate thing with their slots we still play them virtually in every session
Fall from Grace: Next/CasinoLuck/WildSlots group by a mile, going from top to bottom in a matter of hours. Their websites still look totally amateurish.
Best Thread - Gaming: Trancemonkey's "Ask me anything about slots"
Best Thread - Personal: Bebo's Go-Fund me thread that brought us all a little closer
Worst Casino: I couldn't name one since I have not registered with new ones for over 1 year now but I am sure there are a plenty of contenders.