Need your input: YOUR VIEWS ARE IMPORTANT! The Good & Bad of 2025

[Christine28]

Worst Casino for me is Bitstarz, it used to be one of the greatest, I haven’t had good experiences there for the last couple of years.
Kingbilly is one of the greatest for me as well as Winz.io
I do agree Ollie from Bitstarz is very attentive and very active and helpful he works hard and deserves an award.

 

[L&L-Jan]

Best New Casino = Quickbet.co.uk

 

[queenbitch]

Yes, we are well into November and we would love the esteemed members of this forum to give us their views on the events so far this year!

So if you had great customer service anywhere, or the opposite, pray tell us.

Your best casino experiences, your worst - it all helps!

Best new casino, outstanding existing casinos, stupidest-named casino, helpful reps etc.



Thanks

Yes, we are well into November and we would love the esteemed members of this forum to give us their views on the events so far this year!

So if you had great customer service anywhere, or the opposite, pray tell us.

Your best casino experiences, your worst - it all helps!

Best new casino, outstanding existing casinos, stupidest-named casino, helpful reps etc.

We need to make a shortlist of casinos and people for the various awards due in January. This will be compiled from forum feedback as usual which is where you all come in - please take a moment to mention here anything that stands out for you in the last year and your opinion regarding it.

Thanks!

3dice casino has the most helpful support and best games

 

[L&L-Jan]

worst experience of the year (for me): LeoVegas. I took them 4 weeks to verify me for EDD. After verification Responsible Gaming team imposed a deposit limit (although its a net limit which is good) of 1% of my disposable income.

 

[Cherries]

slots temple are very good but think this year, I’d have to say Midnite for me
Had more interactions with Midnite and their chat team were so helpful and responsive. No issues with them at all, easy system to use, nice layout and smooth playing games

 

[geordiecolin]

Just had an email from BetBuffoon casino

 

[SCATT3R]

As a Dama/Hollycorn faithful, I'm heartbroken to see nearly all their casinos currently in the midst of lowering the RTP settings to ridiculous levels. If this goes on, 92% will be the norm before long and is in fact a setting I see more and more often when inspecting the slots.

Here is Betprimeiro, one of the newest Dama casinos. Absolutely sickening to learn they have opted for an 88% setting.

 

[Lemon]

Best casino - Videoslots
Best selection of games - Videoslots
Best casino rep on this site - @Team.Videoslots, closely followed by @L&L-Jan
Best and most original promotions - Videoslots
Best casino that begins with 'V' - Videoslots

Worst game studio - Reel Kingdom with their 99 clones of BBB, headed-up by get-rich-quick parasites.
Worst online casino - William Hill; an arrogant turd that won't flush. Lower than low RTPs and insulting promotions and support. A stain on this fine industry.

 

[L&L-Jan]

closely followed by @L&L-Jan

Disappointed But thanks

 

[ritae]

SlotsTemple gets my recommendation for UK casino, the choice of games and the instant payouts every time. And of course you can't forget the highest RTPs.

Crypto casino will have to be 3Dice. The community over there, the promotions and outstanding customer support. You really couldn't ask for more from a casino.

I have been negative of Big Time Gaming in the past, but this year they have brought out some better games like Castle of Terror 2 and White Rabbit 2. Still a huge fall from grace though.

VideoSlots / MrVegas, I closed my accounts. Withdrawals were starting to get slower, broken games, complete lack of promotions and support not up to standard.

 

[L&L-Jan]

I know they are not here but it is my opinion:

Best Casino: PartyCasino and PokerStars.

Best new casino: Quickbet.co.uk - look at the top accredited casinos. Can't be denied, its right there at the top.

Best group: Immense (videoslots etc)

Best Manager: Mark Lottomart - I know the struggle of a backlog on EDD verifications, its not fun!

Best Rep: @Slots Temple
Worst promotions: Leovegas. Think I'm down there about 20k euros and get offers for 5 free spins at min bet. (but ey they are free!)

Worst experience: Also Leovegas. EDD process also took long over 2 weeks (which is ok, but zero communication). Secondly they stated that funds used to gamble came from a 3rd party. That payment came from a notary who paid back a loan I had provided for a year to another person So I had to provide additional proof that those funds were actually mine before I gave out the loan.

Best Player experience: For me its @bossmann2202 who turned his 2.16gbp cashback in to a max win by beating the boss in the latest nolimit. Doing that which such a username is pretty cool

Fall from Grace: looking at the forum activity has to be Winz.

Biggest disappointment: UK's Budget for 2026 that was presented in November.

 

[johnnymcc1966]

worst experience of the year (for me): LeoVegas. I took them 4 weeks to verify me for EDD. After verification Responsible Gaming team imposed a deposit limit (although its a net limit which is good) of 1% of my disposable income.

I closed my account at Leo Vegas after multiple checks in a ridiculously short spaces of time and then they refused to release a measley £10 minimum deposit for yet another check soon after a previous one. They were one of my favourites at one time but became ridiculously officious.

 

[teckiwi]

worst experience of the year (for me): LeoVegas. I took them 4 weeks to verify me for EDD. After verification Responsible Gaming team imposed a deposit limit (although its a net limit which is good) of 1% of my disposable income.

I appreciate Leovegas is one of the few sites that take it seriously, even if it is slow/frustrating for the end user. It's a risk area for them.

Their deposit offers/freespins etc have gone to the dogs, a few years ago the xmas offers were amazing now its nothing different to any other week.

 

[W00BYW00]

worst experience of the year (for me): LeoVegas. I took them 4 weeks to verify me for EDD. After verification Responsible Gaming team imposed a deposit limit (although its a net limit which is good) of 1% of my disposable income.

I stopped playing Leo Vegas years ago and needed help from here to sort out the issue...nice to know they are consistent

 

[justdoit]

LeoVegas, 21casino, Casuma, Unibet, Betway, they all same , L&L Videoslots Pokerstars my main 3 casinos I play, sometimes I also play on Bet365
RIP to Yako Casino my favorite Casino

 

[Webzcas]

Hat tip to all of you that have contributed to this thread. This is very insightful, thank you!!!

 

[ultra100]

I can agree with the main concerns from the player side mentioned by some of the previous posters - nerfed RTPs / lowered RTP versions and extended pending periods for cashouts. Any online casino in 2026 still bringing those two on the menu should, in my opinion, be downgraded in ratings.

Best new game provider:
Shady Lady deserves a thumbs up - unique games, mechanics, and features, mostly high-variance versions, and a solid RTP range overall.

Best new casino:
Although not listed, Thrill Casino has been a nice surprise - top RTPs, instant cashouts, and responsive, real customer support. Plus, a no-wagering bonus structure via daily, weekly, and monthly rake-back and cashbacks.

Best manager / representative on CM:
@L&L-Jan and @Mark_Lottomart. Even without personal experience on my side, they consistently contribute the most useful, player-focused input on the CM forum.

 

[Jovan]

The best casino for me is Rocket play casino.
Worst casino going to City spins casino.

 

[thediro]

Im just gonna throw it out there

Paddy Power Casino is by far the worse experience for me in terms of everything.

Its the ONLY app/Casino that has regular crashes, lock outs and dodgy glitchy over extended spins.

There customer service is absolutely rife with over sees agents who not only barely communicate in a standard English, but have the most condescending attitudes of "We dont fkn care tbh" ive ever experienced, this coming from someone who works in Customer Service relations.

There over all RTP drops to 93% standard now days is criminal.

They have now reported closed down a total of 27 stores, so many jobs lost because of the impending tax gloom (Lets be honest, its because they can clearly milk more money from people on there Online/app)

They are the ONLY casino i know who are deliberately paying for fake reviews on "trustpilot" - and i aint even kidding, goto trustpilot, check paddypower and look at ALL the 5 star reviews from the fake names of people all talking about customer service and ONLY customer service, this was to bolster there rating from 1.8 to 3.8 in less than a year and it still continues, they even had my trustpilot account flagged and shut down because i highlighted it through there review system.

By far the most criminal of casinos out there in terms of "Fair play", they break every rule in the book beyond belief.



__________________


Best Casino So far

UNIBET!

Honest to god, never had such a fun and fair experience from any casino in 4-5 years than these guys, they excel constantly with there lil promos, the spin the wheel hasnt been TOO bad, apart from the fact its sadly always placed on "Hyper joker" which sucks raw eggs.

 

[geordiecolin]

Bump.
I just thought that this thread deserves a little more attention. When is the cut off point for contributions?

 

[Webzcas]

I believe it is very soon if not already. Worth a bump though

 

[dpp00]

well i have a change after years

no 1 novibet joined them months ago and they've been fantastic umpteen rewards and i mean

300 free spins which ive had bout 3 times also no wagering,100 free money/40 free money/40 free money,

and its not because of massive deposits I'd say avg 40 to 70 a week no hassle with payments,

just to be fair i imagine the 100 cash was because i was playing very hard the last month after some very

nice wins but the rest was from normal deposits so definitely no 1 this year for me anyway,

no 2 video slots still there but i think im only there as some kinda of loyalty after years,

always very helpful especially team vs on here and always paid with no hassle but they do have a habit,

of deciding nanny knows best ie deposit limits nobody asked for but it is what it is,

so thats my tuppence worth, regards dave.

 

[andysbetting1187]

worst experience of the year (for me): LeoVegas. I took them 4 weeks to verify me for EDD. After verification Responsible Gaming team imposed a deposit limit (although its a net limit which is good) of 1% of my disposable income.

Must be awful being restricted to a 10k deposit limit

 

[Webzcas]

FYI the Awards are now locked in...

 

[Annajo78]

Worst Casino for me is Bitstarz, it used to be one of the greatest, I haven’t had good experiences there for the last couple of years.
Kingbilly is one of the greatest for me as well as Winz.io
I do agree Ollie from Bitstarz is very attentive and very active and helpful he works hard and deserves an award.

Rocket play has good bonuses and benefits and incentives.. Easy to navigate and play games..