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Is this a issue?

Joined
Apr 11, 2006
Location
Calgary
Can they do this?

This has happened to me twice now at the same casino within a 2 week period.
Was playing the video reels hit big then i get cut off from the game and cannot rejoin, the first time on march 29th I talked to there customer service and they said maybe the server to that game went down? I phoned later that day and another guy said they shut me out of those games cause i won over $10,000.00
Just wondering if they have the right to disconnect a player when they start to win? I have emails to the casino customer service right now waiting for a reply from them ,so i will not say which casino at this point.
 
This has happened to me twice now at the same casino within a 2 week period.
Was playing the video reels hit big then i get cut off from the game and cannot rejoin, the first time on march 29th I talked to there customer service and they said maybe the server to that game went down? I phoned later that day and another guy said they shut me out of those games cause i won over $10,000.00
Just wondering if they have the right to disconnect a player when they start to win? I have emails to the casino customer service right now waiting for a reply from them ,so i will not say which casino at this point.
sry for posting this in a few places just not sure where it should go
 
I had same problem with a casino,too.
Then they said sorry,there was a problem.
I continue to play and lost all of them because of a software error.
Then I immediately blacklisted them.
If they do it to player who wons 10,000$ once a day,it makes 300,000$ in a month and I think they dont want to pay this.But they continue to pay 98% of players so they continue to have new players.
It is a tactic of some casinos,some bad casinos.
 
Ok the casino is Intercasino the game is Emerald Isle,the first time i hit it was on march 29th and then again early this morning, even the customer service rep I talked to this morning questioned why it would happen,he then went to ask his superior and came back and told me it was because i won big,well looking over there site they have no policy stating this could happen so in my eyes somthing is amiss here and i hope that they will step up and right this wrong. I am still waiting to here from them as i did file a complaint so,was kind of hoping to here back by now but i am sure they are looking into it.
 
W|nd0wPa|n said:
Just wondering if they have the right to disconnect a player when they start to win? I have emails to the casino customer service right now waiting for a reply from them ,so i will not say which casino at this point.

Since everyone seems to like comparing online casinos to B&M ones, what's the difference between this online casino doing this and a B&M casino switching dealers, cutting a shoe off early and forcing a reshuffle ... or, in the extreme, just telling a winning player that s/he is not welcome at their casino?

As long as they pay you, move on to the next one.
 
I'm pretty sure they have a right to ban anyone they want to, restrict access to games, etc (unless you were in the middle of clearing a bonus or something and they decided to cut you off from a low house advantage game like blackjack).

You have a right to take your business elsewhere.
 
Sry about the extra 2 post's SpearMaster,i did try to pm you but you must be a busy guy as your mailbox is full.
I really just want to find out if this was right for them to diconnect me from the game when it was starting to pay,I have been a very loyal customer to them(as in depositing my fair share of money)they even kept my last bet of $100.00 for my last spin as they shut the game off.They do have a policy about being disconnected and what will happen,I would like them to live up to that policy so we will see what happens.
 
I've hit some nice four figure sums at Intercasino and carried on/cashed out no messing... Including a staggeringly surprising £8000 hit on that Egyptian one, from a crazy "eyes closed and hope for the best" £20 spin. :D

That = about $15,000 and no worries in one go.

Something not quite right here...
 
W|nd0wPa|n said:
Sry about the extra 2 post's SpearMaster,i did try to pm you but you must be a busy guy as your mailbox is full.

More like a lazy guy... I only delete when the box gets full, and I didn't get any warnings :( Anyhow, cleaning done, so feel free to PM me if necessary.

I really just want to find out if this was right for them to diconnect me from the game when it was starting to pay,I have been a very loyal customer to them(as in depositing my fair share of money)they even kept my last bet of $100.00 for my last spin as they shut the game off.They do have a policy about being disconnected and what will happen,I would like them to live up to that policy so we will see what happens.

I think we will have to establish what the difference between "disconnect" (as in the middle of a spin) or "forbid play" (no further play allowed).

If your play is forbidden from here on in, that is the right of the casino. If, however, you were in the middle of a spin and got disconnected, then they should be obliged to follow the policy you say they claim to have, provided that this policy is stated somewhere in the terms and conditions and is not a "verbal" policy.

If your $100 was taken without you actually receiving a result, this would in my opinion be a problem for which I would suggest they refund the bet.
 
Me thinks the casino suspects that you've found a way to manipulate the software but can't prove it, so they're not gonna take anymore chances letting you take more money from them. Why else would a slot-player be banned???? Actually, this is quite interesting! I hope Ryan Hartley will jump in and shed some light on this issue.
 
Unreal.

No not banned,i was still able to play all games on the site except the multi 20 line slots not just the one i won on but all of them,i am not smart enough to cheat,the service customer rep sent me a email this morning saying i exceeded the payoff limit? This is a casino right guess you are not supposed to win there, oh this was also in the email he has requested that my payoff limit be increased ? Payoff limit why do i have a limit,guess it was ok for me to wager enough so far this month to gain over 1,300.00 comp points but i can only win so much cause they set a limit for me? My bad i did say i did not see where they could disconnect me from the game after i had just hit the spin button,but after searching high and low i found this.Check out section 5.5 and section 5.6,last thing i ever thought when i joined up was that i should hire a lawyer to read over this aggreement, so i knew that if i was to start winning the casino had the right to shut off the game on me,how come when i am losing a couple g notes they dont shut the game of then?By the way on my log file for my session at the time of termination it says this *GAME INTERRUPTED* Game state has been saved on the server,the game will resume when you re-connect.Well it never resumed,and i still as of now cannot join the 20 line slots when i try to join them they say,game is currently not avalible.




5.1
OIGE reserves the right to refuse or limit any wager in its sole discretion.

5.2
If the Service Providers find any evidence or has any suspicion that you have attempted or intend to breach this agreement or tampered or will tamper with the Software or the operation of the Games in any way, in addition to any other remedies available to it, OIGE may withhold payment of your winnings.

5.3
As part of the Games, OIGE, may provide casino games, including Blackjack, Spice Island Poker, Roulette, Craps, Baccarat, Slot Machines, Video Poker, Video Keno, Pai Gow Poker, Let It Ride Poker and Red Dog, Player-to-Player Poker, Bingo and may provide other games as authorized and/or services from time to time.

5.4
The Games, unless modified by OIGE will be operated and played in accordance with the rules of the New Jersey Casino Control Commission as applicable.

5.5
OIGE may, in its absolute discretion, alter or amend or withdraw any game or any part thereof, at any time, and may alter prices, features, specifications, capabilities, functions and/or other characteristics of the Games, including the rules of play.

5.6
OIGE reserves the right to terminate your access to the Games at any time, for any reason.

5.7
The Service Providers reserve the right to amend your nickname and/or alias in its absolute discretion if it believes the same to be defamatory, offensive, pornographic in nature or intended to impersonate a real person or brand name.

5.8
The Service Providers reserve the right to prohibit any player from participating in any and all games, and may, where situations warrant, freeze the chips of any player suspected of cheating in any form. The Service Providers further reserve the right to restrict seating and/or to prohibit players from playing in a particular game, including restricting two or more players from playing together at the same game.
 
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Limits

Nothing in those terms relates to the routine operation of a payoff limit. It all seems about exceptional circumstances and/or cheating.
There has been a case of this in Blackjack, where 4 consecutive wins at max bet triggers the cut-off, but I cannot see the logic of this in slots, where a big win will happen with a modest bet on occasion. I see many tales in winner lists at casinos of some lucky player hitting big twice (or even more), but it seems not to be OK to do this at Intercasino.
It seems not worth betting big here due to this, better to bet small and often, and this should not happen.
It is morally corrupt to limit winning payoffs for "player safety", while not limiting players who have a long "unnatural" losing run. This also distorts the game variance as the cap is one-way, a big loss can not be balanced by a big payoff series in a high variance game due to the cut-off.

If they want people to play mainly/only for the monthly bonus and tournaments then they are going the right way about it!
 
limits

I agree, i have lost more then my fair share at Inter.I play at a few other casino's and they can't understand why Inter would do this,i guess every one has there own way of doing things,and it seems Inter's might be setting limits on there machines.I would hope that is not the case, while i have received a couple of emails back from them, they still have not answered my question what did i hit on the last spin to warrant the game locking up? Remember this has happened twice now.
 
Ok guys, let's not speculate too much about happened. Intercasino does have flags on every game where a big win will trigger a block from that account - if you all recall Intercasino had a problem a few years back with a malfunction which cost them over a million bucks.

They paid out every cent. But now their software has flags to prevent a reoccurrence.

I wouldn't read too much into this - just wait for Intercasino to respond and I'm reasonably sure you'll be happy with the result.
 
limits

You are right Spear, they have not answered me yet so who know's what will happened.
After reading some of the stories on here.....at least they are looking into it so there customer service is top rate.
 
WindowPain, there's very rarely anything negative posted about Intercasino at this forum that isn't quickly squashed by its loyal following which number quite a few among this crowd, so don't be surprised if you don't get too many favorable responses to your issue at hand. I find it very interesting that one would be banned from playing a slot machine given the fact that they require no skill or decision making from the user. Just press the Spin button and away you go. What's the difference if you press spin or I press spin? I am allowed to do it but you are not? The odds are already set in place. The casino cannot lose on slots. Either someone is overly supersticious at the casino, and believes that you have some kind of "Midas Touch" on the slots, or they think that you're cheating... but if they thought you were cheating you would have been booted already. So which is it? Also, you were allowed to play after your first two large wins until it locked up during a certain spin which could have very likely been another jackpot hit because one has to wonder why the block would step in and shut you down at that precise moment. Why didn't they stop you in between spins? Or before your session started? Or any other time except DURING play? Why is Intercasino being silent on this thread?
 
I really enjoy Intercasinos CS and they always have been very responsive.

I too had my account locked for putting in the wrong acct #/password 3 times..and had to re-install the casino and re register it to get it back up and running. Could this have been your problem? Sometimes it gets locked by our own doing is my thoughts.
 
tim5ny said:
WindowPain, there's very rarely anything negative posted about Intercasino at this forum that isn't quickly squashed by its loyal following which number quite a few among this crowd, so don't be surprised if you don't get too many favorable responses to your issue at hand.

That's a bit unfair, Tim - and one which puts you on a tightrope.

I am the one defending Intercasino. I *don't* play at Intercasino, nor have I ever made any significant money with them as an affiliate. They did win the Charity Auction which raised $111K for the tsunami, however.

That being said - what you've just done is tantamount to accusing me of being biased... and I think you know that cannot be true.

The truth will come out when it comes out. No one has anything to hide. But if this thread continues down this dangerous slippery path without good reason I will lock it right up and possibly send some of you to join Casinomeister wherever the heck he is... ;)
 
My comments weren't aimed at you Spear, and I'm sorry if it came across that way, but we all know that certain casinos are allowed more Grace here than others, and deservedly so because they've pretty much earned it. This is a very unusual circumstance from a very reputable casino. Not that they don't have the right to deny a player access to their casino at all, but to ban someone from a certain type of slot machine is quite out of the ordinary given the nature of slots being a brainless game based on pure luck and nothing else. I guess more than anything else, I'm just waiting to hear what reasons the casino has for placing a stop on his slot play on certain types of machines. If they're just being overly-supersticious about this player being too lucky, then that's fine. It's their right, but it is kind of funny. Intercasino has a great name and I highly doubt this thread will hurt them one iota, but to say the least, this thread has really sparked my interest. Even as Slotster says, he's hit huge on their slots before without any repercussions, and I can recall his screenshots, so there must be more to this than what we have heard from the player. After all, we've only heard his side of the story.
 
"Recommended Casinos", which I think are what you are referring to, get what they get because they've earned it.

"Rogue Casinos", another category of casinos here, get what they get because they've earned it.

Not much difference in the way we treat them, if you ask me!

Now - nothing is being squashed, or squelched, or even squeezed here by anyone but me. Intercasino will have to explain this issue just as any other casino would - the only difference here is that I have given some thoughts as to what the likely answer is because I have a good idea of how things work. And I could still be wrong... LOL...

The fact that Slotster is not experiencing the same problem would ordinarily be a strange sign, except that I have already said that a big win on ANY game will cause that game to be locked up by the software for that particular account. So W|nd0wPa|n's hitting a big one on any game will not cause the game to lock up for anyone BUT him.

Like I said - let's keep it calm in here. It's a little bit too early to be speculating on what is happening, it's only been a few days.
 
Let me take this a bit further.

In Las Vegas, it is not unusual for a machine to lock up after a big win. For example, if someone hits a jackpot, the machine locks up - the attendant comes over and reads the data, calls someone else to verify the data, then the machine is unlocked and the person paid. Same thing happens with video poker wins over a certain amount.

What Wagerlogic has done, however, is implement a threshold, if I am not mistaken - not necessarily a single big win, but a cumulative win over a certain amount - which causes the machine to be locked for that account. They will then inspect the data, verify it, then unlock it. The winnings are paid if they do not see any evidence of malfunction or fraud.

The reason Wagerlogic did this is because there was an issue one time where the software had a flaw in some machine or other - I'll dig it up later - and paid out many, many small wins, I think they were cherry wins. Because of this malfunction, many people obviously played these machines because they kept winning - can't blame them, can you?

So they are not blaming anyone for anything at all, at the moment - they just want to make sure that something is not amiss.

Here are some of the links:

From my friends at allonlineslots.com -
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and from my friends at onlinecasinonews.com - Outdated URL (Invalid)
 
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Couple years ago I played at Intercasino's Carribean Poker multiplayer table for fun with 1k bets a hand and was disconected every time I got a flush or better clicking on deal. One time I got a staright flush when I relogon I had something like 126K sitting in my account. I think it's a software glitch. I don't think it's a big deal as long as it's not effecting your balance.
 
I would like to know if this has happened to anyone else at Inter after a big hit on the slots? Please PM me if you have.
They do have a policy in there terms and conditions saying they can shut off a game to a player but i kinda took it as a player that was abusing that game.
But in the end i hope after the last email from them that they are not finished with this issue.
And after this is finished i would hope they put this policy some where on there site so we as slotsters know that when we hit a certain limit on a certain game it will be shut off.
Because i have wagered over $100,000 in the last two weeks and if i have no chance of hitting on some game to make some back then what am i doing there.
 
spearmaster said:
Let me take this a bit further.

In Las Vegas, it is not unusual for a machine to lock up after a big win. For example, if someone hits a jackpot, the machine locks up - the attendant comes over and reads the data, calls someone else to verify the data, then the machine is unlocked and the person paid. Same thing happens with video poker wins over a certain amount.

This is exactly what I was talking about (though I was using a card reference) way back in ...

Macgyver said:
Since everyone seems to like comparing online casinos to B&M ones, what's the difference between this online casino doing this and a B&M casino switching dealers, cutting a shoe off early and forcing a reshuffle ... or, in the extreme, just telling a winning player that s/he is not welcome at their casino?

If it's a big enough win, it may be more than just a few minutes before the machine is unlocked. The casino may, in fact, take it off the casino floor to be inspected and make sure it hasn't been tampered with.

Of course, spear simply said it better than me. :D
 
LOL, I must've skimmed that part... but you did remind me of something I was going to say:

Casinos have every right to refuse your business at any time for any reason, provided that they pay all amounts due up to that point. This is the same online as it is offline.

In Vegas, if your action is not welcome (usually happens at the blackjack tables), you will be asked to leave the table, and then either escorted out of the casino with a warning that future entry will not be permitted, or else told that you are welcome in the casino but not at the blackjack tables.

In some casinos, they spot people who sit around and drink, only sticking a nickel into the slot machine when the waitress is nearby. These people are also escorted out of the casino.

And - believe it or not - bonus hunters too are escorted out of the casino - if staff spot a player who only plays bonus machines visibly in certain high states, they will also escort these players out.

In short - it's the casino's right to do so for whatever reason they feel like, especially as it is private property.

There is no difference online. You are not guaranteed the right to access the casino servers at any time, nor are you guaranteed the availability of any particular game.

As long as they are paying what is due to you, and not manipulating the results, we as players don't have much right to argue.

But, like I said elsewhere, probably in another thread LOL - ultimately you, the player, have the greatest weapon of all - the right to decide whether you will play or not. And, as I said elsewhere, if you don't like the rules at the establishment, don't play.

I've never seen a machine taken off the floor... LOL... in Vegas that would probably require the presence of a gaming board representative...

One last thing - if you've ever been to Vegas, the one thing you notice the most as you walk about or play in the casino, is the sound of a bell clanging endlessly until an attendant shuts it off, usually accompanied by much screaming and yelling from some yahoo who just hit a jackpot of sorts. That is also a sure sign that the machine has been locked up... LOL...
 

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