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Bitch and Moan Inetbet lost my business tonight

Discussion in 'Casino Complaints - Bonus Issues' started by Jasminebed, Jun 25, 2010.

    Jun 25, 2010
  1. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    It's been a bit since I played at Inetbet, other than my birthday chip (thanks again).

    So a little money on my prepaid, I thought I would go visit. Missed the freerolls, well okay.

    But I go to the news and promotions page, and all the coupons there are expired.

    Now, I could just go ask live chat... oh, no live chat.

    Or I could go hunting my email weeks back for the newsletter.

    Or I could just play elsewhere.

    Or email them and wait for an answer.

    Or post here and save my money.

    Inetbet, I've spent more with you than any other RTG. I think I get a fair game, reasonable comps for my loyalty and good bonus offers.

    But if you do not offer livechat, email is not always speedy, you need to have the stuff in your cashier up to date. I'm not talking these expired a couple of hours ago.

    Please join us in the 21st century, it's a decade old.
     
  2. Jun 25, 2010
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Spot on Jazzy. They have got to realise that to remain competitive it is necessary to provide good customer service. In the past, speedy cashouts and reasonable WRs for bonuses were the recipes for a sure-fire success. Now with the dwindling gambling dollar, players tend to be more choosy.
     
  4. Jun 25, 2010
  5. iNetBet Promos

    iNetBet Promos Accredited Casino Representative

    Occupation:
    Manager
    Location:
    United Kingdom
    Hi Jasminebed,

    I am not sure which page you are looking at but all of the current offers on the site are active.
    If you click on the "Current Promotions" link in your lobby it takes you through to all the curent active promotions.

    If you were looking somewhere else e.g the newsletter - the new one is not yet live for this month. It shpuld be updated and sent out in a few days.

    However the most up to date area for promotions is the link in the lobby and as I say these are all up to date.

    Best Regards
    iNetBet Promos
     
  6. Jun 25, 2010
  7. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    inetbet - Winner of the all-around "We'll never listen to what our players want, and continue to act like pompous " well, you get the idea. :rolleyes:

    Even when the live chat/other contact options are brought up here in the forum, they are never addressed.

    Sorry, but wake up, inetbet. It used to be that there weren't many other reputable RTG casinos to play at, but now that there are, we actually can pick and choose where we want to play at.
     
  8. Jun 25, 2010
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I dont think you get it. There are bound to be issues that players want to overcome in real time especially when they feel bored and want to spin a bit. Mistakes can happen so even if the promotions arent so 'current' at least there should be someone to guide players along to the correct ones. This mentality that since eveything should be in order we dont necessarily have to offer live chat is outdated. Both 32RED and 3 Dice have their house in order but whenever there is an issue, they can answer to the player immediately and fix things where need be.
     
  10. Jun 25, 2010
  11. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Just curious, are you guys running late for the new newsletter, or is it SOP to put it out days after the promotions listed on that page are expired? Every new promotion was posted yesterday, so you can understand where the confusion lies. I just checked, and yes, every offer listed in the newsletter has expired. 2 days ago, to be exact..
     
  12. Jun 25, 2010
  13. iNetBet Promos

    iNetBet Promos Accredited Casino Representative

    Occupation:
    Manager
    Location:
    United Kingdom
    Hi,

    The newsletter is not sent out on the same day the promotions are updated.
    It usually goes out towards the end of the month. Yes promotions are included in this but that is not its main purpose. It is to let players know about new releases, going on in etc the previous month. The promotions are included there for reference.

    The newsletter is also uploaded into the lobby so that players that didn't receive it for some reason still have access.

    This is not the place to check for current offers that is the "current offers page" of the website. Which has a direct link in the lobby homepage.

    Best Regards
    iNetBet Promos
     
  14. Jun 25, 2010
  15. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    What about live chat? Are you going to pass that on to someone in the relevant department (management, etc)?

    The players are speaking......it might be wise to listen....
     
  16. Jun 25, 2010
  17. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    No live chat was one of the reasons I dont play at Inet anymore. We use a very well respected and secure live chat system. Costs less than 600 usd a year to run. Very easy even a monkey can work out how to make it effective. And we use it across over 25 traffic heavy websites. When i have a problem as a paying customer I want answers in real time. These days no matter what services im using if I cant see live chat I move on. But hey thats just me. And thats why I stick to 3dice / 32red etc live chat / superb support n all the rest. Rant over ;)

    p.s its shame really as overall I enjoyed Inet never problems with cash outs clear bonus terms and games played out ok. there ya go ....
     
  18. Jun 25, 2010
  19. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Thanks for replying Inetbet, but somehow telling me this morning that I was looking in the wrong place was not helpful.

    I clicked on a tab in the lobby that said news/bonuses. That I didn't find current offers is not down to my stupidity.

    At 1:45 in the morning, I am not looking to wait to play, but rather to have a few spins before bed.

    I'd like to make it clear (it was late) that the title of the thread was meant to convey that you didn't get my business last night, not that I'm leaving.

    But gamblers are not noted for their patience, and there are many other casinos that do have someone to answer questions when I'm looking to deposit.

    Most of us do not have infinitie bankrolls either.
     
  20. Jun 25, 2010
  21. Luckylizzy

    Luckylizzy Dormant account

    Occupation:
    content manager for affiliate sites
    Location:
    Orlando, Fl
    Personally I don't like online casinos that don't have a live chat option available 24/7. I think it is so much nicer to be able to get an instant answer with a person who you can communicate with immediately instead of when they get to your email.
     
  22. Jun 25, 2010
  23. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl
    ditto:thumbsup:
     
  24. Jun 25, 2010
  25. denamoutz

    denamoutz Dormant account

    Occupation:
    mom
    Location:
    USA
    same here, i emailed them now for 2 years and never get a response:eek2: That is why i never deposit there
     
  26. Jun 25, 2010
  27. all4greed

    all4greed Now we can do business.

    Occupation:
    Misc.
    Location:
    Pacific NW
    I'll also ask:

    INetBet Rep - Why don't you have live chat?
     
    2 people like this.
  28. Jun 25, 2010
  29. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Some ~2 hours after Jasminebed's followup post to their response.

    The silence is deafening.
     
  30. Jun 25, 2010
  31. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Inetbet is a very popular casino. I wonder how long in the day or two days that promo page was out of date how many players just went elsewhere?

    The current offers are there now, but another casino got my deposit in the meantime.

    This post truly was meant as constructive criticism. Inetbet was the first RTG I played at, and it could be my destination of choice with live chat. It often is even without it, but if Inetbet could maintain their structure and include live chat, I suspect it would be my only destination for the RTG platform.

    I was surprised at just how little it might cost according to doomed4ever. In this current climate, I would think that every deposit would be important.
     
  32. Jun 26, 2010
  33. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Are you seriously making an issue out of that? :confused:

    I think Bryan has explained to you once or a dozen times before that the casino peeps have lives too, they don't live on the forums 24/7.
     
    Last edited: Jun 26, 2010
  34. Jun 26, 2010
  35. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    I only raise the issue because they have posted in other threads since they were asked a question in this one....
     
  36. Jun 26, 2010
  37. all4greed

    all4greed Now we can do business.

    Occupation:
    Misc.
    Location:
    Pacific NW
    Last Activity: Today 08:26 AM
     
  38. Jun 27, 2010
  39. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Fair enough, you hadn't mentioned that but I see your point.

    Keep in mind that the casino accounts here are often shared by several of the staff. The person checking in at any particular time may not the person handling a particular issue. Just saying.
     

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