Captain Chaos
Dormant account
- Joined
- Apr 11, 2014
- Location
- United Kingdom
I'm confused. If the winnings have been derived from the 80 euro deposit then I would understand, as the terms were clearly broken for that deposit. However, if he has subsequently played and lost that deposit and further deposits are within the terms then how has the winnings generated been confiscated? The winnings have been generated by a bonus played within the terms and therefore the player should be paid.
This is like going back through someone's play history and saying "ah ha! You broke term X last week on a bonus which is no longer active! Remove the winnings for this active and unbroken bonus, now!"
As far as I am concerned, given that once you make a new deposit the previous bonus is declared null and void (I've never been able to deposit and top-up a bonus, as soon as I deposit the previous bonus is cancelled and all bonus balance with it) then I cannot see how you can impose this term on the player for that bonus. The bonus, once a player has re-deposited, is no longer active. If it's no longer active then that's that. The terms should only apply for the current and active bonus.
It's almost as if the casino has stacked the bonuses. Against the player! Am I missing something here?
This is like going back through someone's play history and saying "ah ha! You broke term X last week on a bonus which is no longer active! Remove the winnings for this active and unbroken bonus, now!"
As far as I am concerned, given that once you make a new deposit the previous bonus is declared null and void (I've never been able to deposit and top-up a bonus, as soon as I deposit the previous bonus is cancelled and all bonus balance with it) then I cannot see how you can impose this term on the player for that bonus. The bonus, once a player has re-deposited, is no longer active. If it's no longer active then that's that. The terms should only apply for the current and active bonus.
It's almost as if the casino has stacked the bonuses. Against the player! Am I missing something here?