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Bogus Complaint INETBET Don't pay

Discussion in 'Casino Complaints - Bonus Issues' started by bonuskeeper, Jul 6, 2014.

Thread Status:
Not open for further replies.
    Jul 6, 2014
  1. bonuskeeper

    bonuskeeper Dormant account PABnoaccred

    Occupation:
    Working
    Location:
    Italy
    Hi all, I'm here to tell you my problem with Inetbet Casino.

    I do not speak English well so I'll be easy to explain the situation.

    Before

    INETBET Don't pay: Inetbet bank 1.1.jpg,Jul 6, 2014

    After

    INETBET Don't pay: Inetbet bank 2.2.jpg,Jul 6, 2014

    All win void.

    Why it ?

    The first Inetbet mail tell me :

    PAYOUT REQUEST DECLINED

    Dear bonuskeeper,
    We're sorry, but your Skrill payout request of € 2,500.00 EUR for Account ID avano has been declined.
    Payout Comments:

    We thank you for your continued business and are always available if you should have any questions. ???? is this a comment ????

    Website: You must register/login in order to see the link.
    Email: This email is not visible to you.
    Phone:

    Sincerely,


    After some minutes other mail that tell me:


    The rules state that "the deposit used to claim
    each link must not
    be more than double the amount deposited to claim
    LINK1". You deposited 20 Euros to claim LINK1 and then went on to
    deposit 80 Euros to claim Link 5.

    Unfortunately this does mean that your winnings from
    this promotion
    were void. As such I have adjusted your account
    accordingly.

    Kind Regards

    Tom


    BUT I redeem coupon LINK5 and I win 10k depositing 30 not 80
    INETBET Don't pay: Inetbet bank 3.3.jpg,Jul 6, 2014

    I wrote to support my reasons. NO ANSWER
    I'm an old player always true and fair.
    Tell me if this is a correct behavior of a casino accredited. 10.000€ erased in an instant.

    Thank you for your attention.
     
  2. Jul 6, 2014
  3. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Hi Bonuskeeper. I would wait to discuss anymore here in forum. PM this rep Tom as he is brilliant. Please note because Sunday give him couple days to respond back.

    http://www.casinomeister.com/forums/member.php?u=34220

    Or also try email InetBet EU support and request on first line for attention of Tom. :thumbsup:

    As this does not seem right what they have done. Could be technical glitch so by error this has happened. But would not know.
     
    2 people like this.
  4. Jul 6, 2014
  5. pmutts

    pmutts Senior Member PABnonaccred

    Occupation:
    Hotel Sales
    Location:
    North Texas
    This is CLASSIC InetBet . . .

    First of all, Congratulations on your win! You won big and I have no doubt you will be paid. Unfortunately, the person who handled this obviously saw what they WANTED to see--and quickly and erroneously voided your winnings.

    Of course you cannot call them. You cannot chat with them. You can only email them and wait.

    I agree with PasteNpayUK. Say nothing more about it here. PM the rep. You will be paid as long as you did not violate the terms of the promotion.
     
  6. Jul 6, 2014
  7. catapultaudio

    catapultaudio Senior Member

    Occupation:
    Computer Programmer
    Location:
    Leeds, UK
    I don't play at iNetBet but in your screenshot it shows you requested coupon link5 two other times prior to the one you highlighted, have they possibly added up all of the link5 requests? ...
     
  8. Jul 6, 2014
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Bonuskeeper,

    Unless your screenshot of the cashier is wrong you deposited a total of at least 70 to claim the bonuses in respect of 'Link 5'. Bonuses awarded were $16, $16 and $24 meaning you deposited $20, $20 and then $30. IMO this is a clear violation of the rules and you purposely kept each individual deposit below 2x of the deposit below the amount of $20 which you used to claim 'Link 1'. That's crafty bonus hunting/abuse if you ask me.
     
    3 people like this.
  10. Jul 6, 2014
  11. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    It seems that the mail that the OP quoted came from Tom, so I doubt that contacting him again will get anywhere. I'd be gutted if I lost a big cashout like that too, but if you're going to take a promotion you need to follow the rules. I don't know what the rules of this particular promo were, and since you can only see one page of the cashier we don't know what happened before.

    I suppose the player could always try a PAB?
     
    3 people like this.
  12. Jul 6, 2014
  13. pmutts

    pmutts Senior Member PABnonaccred

    Occupation:
    Hotel Sales
    Location:
    North Texas
    I have not seen or read the promotion Terms

    Re: chuchu59's remark:
    I completely disagree. I think it is obvious the OP unwittingly and unknowingly may have violated the terms of this promotion. Nobody in their right mind would do this knowing the consequences in the event of a big win.

    I no longer play Inetbet but I played there extensively for about three years and know from experience that some of their promotions have unwieldy terms that can easily be misinterpreted. Of course I have not read the terms of that promotion but I hope for the sake of the OP that Tom looked at it wrong.

    On more than one occasion I almost violated bonus terms but caught myself prior to depositing. Once I DID deposit in a way that would have resulted in a void had I not quickly lost the deposit and bonus.

    Inetbet pays their winners more promptly than most RTGs but they are not above stalling tactics as they used them on me when I had large pending withdrawals on at least two separate occasions. They asked me to provide all documents again and all credit cards again due to a "recent processor change." It just so happened I got that email on a Friday morning.

    What really gets me more than anything is the first email Bonuskeeper received:

    Talk about vintage Inetbet non support! How callous! This man won over 10,000 Euros! There is not a single bit of empathy. How about "I regret to inform you . . . " followed by a DETAILED account of the manner in which this promotion was violated.

    We are talking about 10K!!!!!!!!!!! They don't even explain it until he sends a second email? I'm sorry but that is pathetic. The tone of that email IMO is they are GLAD he messed up so they want have to pay him.

    They are the ONLY online casino that I know of that provides support exclusively through email and I never liked that.
    There are certain situations that require two way communication and I believe this is one of them.

    Bonusmaker, I feel terrible for you. I hope it turns out to be an error on their part.
     
    6 people like this.
  14. Jul 6, 2014
  15. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Pmutts,

    This is the umpteenth time that support has been callous to its client and I completely agree with you on that. When I had a RJ win several years ago they also tried to stall by suddenly asking for docs. Prior to that, everything was smooth and I was not requested to provide docs for nearly a dozen small cashouts.

    However, the OP did try to redeem coupon 'Link 5' on at least 3 separate occasions each using an amount that did not exceed double the amount for 'Link 1'. Whether or not he was thinking what may transpire in the event of a huge win is anybody's guess. You can call Inetbet rude or callous. They have always been so but then they did seem are only adhering to the terms. What is surprising is how and why 'Link 5' could be redeemed more than once. Usually RTG coupons don't work that way.
     
    3 people like this.
  16. Jul 6, 2014
  17. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    That is probably the truth, but others have done it before with that exact promotion, and Inetbet never gives in if anyone breaks any rule.
    No matter what reason, the player should have read and understood the terms before taking the bonus.

    I agree about that email though, but not surprised either.
     
    1 person likes this.
  18. Jul 6, 2014
  19. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Might have no baring on the outcome, but can you PLEASE tell us how you managed to turn €30 + €24 bonus into €10,000??? :what:

    Thanks,
    KK
     
  20. Jul 6, 2014
  21. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    thread name needs changing , inetbet do pay & pretty promptly ive found , including tom waving my withdrawal for over 2,5k so i could have it one go , doesnt seem that they do not pay , i agree with most seems a term has been broken but thats what happens when you use these multi link promos hence to why i only use one (
     
    1 person likes this.
  22. Jul 6, 2014
  23. bonuskeeper

    bonuskeeper Dormant account PABnoaccred

    Occupation:
    Working
    Location:
    Italy
    I don't like use this mode for complaint but are forced.
    I wrote to Tom and I waited a week the answer. No answer.


    For chuchu59 : is correct what you write but terms tell that LINK5 can be redeem unlimited times.

    For KK :
    what is so much to know if it's just for fun? :mad:

    Sorry but I am very angry because I'm an old player ever faithful and by a accredited casino I would have expected a different treatment.
     
  24. Jul 6, 2014
  25. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    sadly it doesnt matter to wether youve been loyal old player or not you have broken there terms , i got caught aswell on a big withdrawal gowildcasino & have never played there since my mistake thought they was going to be fair , but pointed the terms i had indeed broken them , although it was a vip bonus aswell . lesson learnt in a big way , i do feel for you but if they change the rules for you well they better change the rules for every other player whome has done the same thing .
     
  26. Jul 6, 2014
  27. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    BonusKeeper can you please put right if you played Roulette or other of these games? Which would void winnings?? As then we can close this thread and move on :cool:
     
  28. Jul 6, 2014
  29. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    Can any of the CAG members tell us if the European INetBet is part of the CAG investigation or is it only the US facing version?
     
    1 person likes this.
  30. Jul 6, 2014
  31. bonuskeeper

    bonuskeeper Dormant account PABnoaccred

    Occupation:
    Working
    Location:
    Italy
    Only slot. Never played roulette or other games that are not allowed.
    Being an old player will mean something :cool:
     
  32. Jul 6, 2014
  33. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    I didn't know they were doing one, but if both versions are having the same bonuses and rules or share any support they should of course be included.
     
  34. Jul 6, 2014
  35. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    Being an old player means nothing. I know that!

    I'm still not clear over what bonuses you were playing. Was it the one where you can not deposit more on the next bonus than the one you took before?
    If it was then forget the money.
    If it was some other bonus then please bost that one or a link to it and the rules.

    I know they don't deny for no reason so just so we are clear what kind it was or we can just speculate.
     
    Last edited: Jul 6, 2014
  36. Jul 6, 2014
  37. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    After the last complaint thread went off the rails Bryan said he was going to initiate a CAG investigation into all the mounting complaints. That was at least a month ago.
     
    4 people like this.
  38. Jul 6, 2014
  39. asghan

    asghan Experienced Member PABaccred

    Occupation:
    Gambler
    Location:
    Poland
    Here are the rules:

    1st Deposit: 60% Bonus up to €300, redeem coupon LINK1
    2nd Deposit: 65% Bonus up to €325, redeem coupon LINK2
    3rd Deposit: 70% Bonus up to €350, redeem coupon LINK3
    4th Deposit: 75% Bonus up to €375, redeem coupon LINK4

    And then your next five deposits during the weekend:
    80% Bonus up to €400, redeem coupon LINK5
    Event Rules

    *Bonuses are Valid each Saturday 00:00 to Sunday 23:59 CET
    *Each coupon must be redeemed in sequence and completed before the next coupon can be claimed.
    *Each weekend you must start again with the coupon LINK1.
    *The deposit used to claim each link must not be more than double the amount deposited to claim LINK1
    *The deposit + bonus must be wagered 30 times before requesting a withdrawal
    *Only wagers on Slots, Video Slots, Scratch Cards and Keno are permitted
    *There is no maximum cashout from this offer


    So he deposited 20€ to claim LINK1, then he made few deposits of the sum of 80€ to claim LINK5. So it looks like the rules were clearly broken and nothing can be done.
     
    3 people like this.
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