- Joined
- Apr 10, 2014
- Location
- Philippines
Obviously they are ok regarding payments, or they would not be accredited.
INETBET may pay out customers but let's face it, INETBET is extremely unprofessional in how they handled this.
Here we have a long term older player on INETBET that legitimately did not understand why his winnings were taken from him. It is clear and obvious that he did not understand or he would not have continued making deposits using LINK5 if he knew winnings would be void. Clearly he did not know or would have not made another deposit using LINK5 under that promotion again.
So we have a long term older customer on INETBET (whether being a long term older player makes a difference or not that is besides the issue) however he emailed and emailed many times seeking answers from INETBET and they did not even return his emails or give him the common courtesy of taking the time to explain it to him being a so called “accredited casino.”
The OP then emailed Tom the INETBET representative and waited a week with no reply back.
The OP wrote in his own words - “I don't like use this mode for complaint but are forced.
I wrote to Tom and I waited a week the answer. No answer. “
The OP then expresses how he feels about how INETBET handled the situation here-
“Sorry but I am very angry because I'm an old player ever faithful and by a accredited casino I would have expected a different treatment. “
Who wouldn't be frustrated and upset if in the OP's shoes?
Question:
Did INETBET make an error in not paying out the OP's winnings?
Answer:
NO as the terms of the promotion were broken however confusing some of them may be.
Question:
Did INETBET make an error in how they handled this situation as far as communication goes customer service wise?
Answer:
Absolutely YES, clearly, obviously and certainly.
The OP was ignored, no replies to his many emails, he waited patiently and then attempted emailing the INETBET representative waiting another week with still no reply or explanation that he understood given to him.
The OP in his own words was forced to start this thread.
“I don't like use this mode for complaint but are forced.”
The OP's complaint should not be labeled as a Bogus complaint as it was a Legitimate complaint - it was the statement about INETBET not paying players out that should be considered Bogus; most of the people on this thread from reading it had a hard time understanding the terms and conditions on the INETBET promotion and it took Tom one of their representatives having to explain it in simplified terms on page 5 before getting it.
The complaint by the OP was legitimate and even understandable considering that INETBET did not take the time or give him the courtesy of returning any of his emails explaining it to him.
The statement that INETBET does not pay out should be considered a bogus statement but the complaint in itself was sincere, understandable and legitimate.
INETBET handled themselves poorly and extremely unprofessional in this situation being an accredited casino.
So the questions change:
Question:
Does INETBET pay out their players that legitimately win that follow the terms and conditions on their site and promotions however confusing some of them may be?
Answer:
YES
Question:
Does INETBET have good customer communication and service being an accredited casino?
Answer:
Absolutely NO – In this case extremely unprofessional.
I feel for the OP as well and in my opinion INETBET in the very least should have offered something compensation wise for all the time, effort and frustrations in even having to wait weeks upon weeks for an explanation. His emails were ignored, he was forced to contact the online rep and start this thread with a legitimate and understandable complaint; not having an explanation given to him that he understood of why his winnings were denied.