Thanks Jetset though I wish to make it clear that I am not looking for my account to be unlocked and even less for my bonus (priveleges) to be reinstated. To be fair to the other party the following is the exact wording in the e-mail exchanges:
From Inetbet" I am afraid I have to inform you that our accounts department have now excluded your account from future promotions. You continually availed of bonuses that we send out to reward our regular players but you do not play unless it is bonus advantage play. We have sent you numerous mails in this regard however you do not appear to have paid heed to these. Your last 20 or so deposits have been with a bonus.
From me"Exclude me from bonuses if you want but you are damn lying by saying you sent me numerous emails. I only received one email from you on this previously and I deposited without a bonus a couple of times after that. I use bonuses to extend my play time and I only deposit $10 normally so I am hardly taking advantage of anything.
Then from Inetbet" Your response was totally uncalled for , a mail was sent to you by our accounts. We do not appreciate being called 'damn liars' so we feel your attitude makes a continued relationship untenable. So with regret we must ask you to find another casino to play at, we regret that it should come to this but your accusation is not something we can ignore."
I do not want to add fuel to the raging fire but there are some who wish to know whether I had painted the full picture and here it is.
You were very assertive, but "damn liars" is hardly "abusive language" in the modern world!. As stated, why didn't they disable bonus claims on your account. This would have stopped you from "abusing" any more bonuses after they sent the email. It makes no sense that they call you a "bonus abuser", yet leave it up to you as to whether to heed their email rather than disable promotions on your account. A real "bonus abuser" would NOT heed an email if they discovered that this "loophole" allowed them to carry on claiming the bonuses, knowing full well that if they won iNetBet would have a problem denying payment without risking their accredited status here. They could even have called you for a chat (well, you can't call THEM) to deal with this issue in a less abrupt manner.
The only thing they seem to have got right is that the business relationship is no longer viable after this exchange, yet they even managed to mishandle this by closing your account seemingly as an act of spite, rather than trying to manage it as a mutual agreement.
They could have called you to explain that you will no longer be able to claim any codes in the cashier, backed up by disabling this function, and then asked whether you would be interested in playing without bonuses or would rather have the account closed. You would very likely have opted to close the account and carry on playing elsewhere, as you main objective was to extend the time your small deposits lasted.
I suspect that the fact you only deposited around $10 at a time was a strong influence in their decision, as such small amounts are not worth their effort in retaining you as a customer. Your recent wins would take a very long time to return to them if you carried on only depositing $10 a time.
What they failed to factor into their decision was the possible negative PR effect of getting rid of a "worthless" $10 a time player in this manner.
Since you are the accuser, it is up to you to present supporting evidence that there is no record of these emails, either direct or circumstantial. One obvious "circumstantial" piece of evidence is the fact that didn't disable you from making claims in the cashier, which is inconsistent with how they should be dealing with an "abusive player" who is continuing to defy "several" email requests to stop claiming bonuses.
iNetBet are trying to argue that email is 100% operational all the time, yet how often have PLAYERS complained about iNetBet ignoring all their emails, and the rep comes on to defend by saying "we never received those emails". If iNetBet expect us to believe this, they should also accept that the most likely explanation for the above is that you never received any of the earlier emails, rather than that you were deliberately ignoring them. If you WERE ignoring them, you would surely have ignored this latest one too, and claimed another bonus tomorrow. You, as an "abusive player", would have continued to ignore such emails until they locked out the claims in the cashier.
