Hi All,
Just thought I would drop by and clear up a few queries and misconceptions that seem to have arisen here. These are mostly as people are making assumptions and do not have all of the information.
This is a very simple case:
chuchu was emailed back in July in regards to bonus use. This was just a friendly heads up email to let them know their account had been flagged. This email was responded to by chuchu and a further reply was sent back to them.
I will not be posting these up as they are private emails. However if chuchu wishes to have copies these can be provided.
Contrary to what was posted initially, chuchu had been warned previously about their bonus privileges with us.
After their last session of play/withdrawals being processed we sent a mail to chuchu reminding them of their prior warning and letting them know that they had not paid any heed to this so we had disabled bonuses on their account. We also explained that this was not permanent and that if they made some non bonus play then bonuses could be re-enabled.
chuchu seems to have taken exception to this and called us liars. Trust is obviously an important factor and any future relationship was seen as being untenable. Their account was thus closed.
I hope this clears things up for people.
Best Regards
iNetBet Promos
So, ONE email was sent, not "numerous emails". In this respect, you did "lie" by saying it was numerous emails that were ignored before the last one was replied to. How can stating an opinion be considered "abusive"? The opinion was based on the impression that "numerous emails" meant that these were sent about THIS incident, yet it is revealed that the other emails were sent for a FORMER incident. Since what you actually MEAN by "bonus abuse" is not stated anywhere, nor is clearly defined, "taking heed" is not something a player necessarily knows how to do.
For example:-
The same exact thing happened to me like six years ago. After not cashing out once over a two year period of play they accused me of bonus abuse and shut off my coupons (also stating that after some non bonus play this could change) . After emailing support stating that I hadn't made a withdrawal in like 40-60 deposits so how could I have "abused" any bonuses a gentleman named Michael sent me a snide email insulting me then locked my account.
Surely, this was using the bonuses for extending playtime, which is what they are offered for, so surely it cannot be considered "abusive" if they are used to extend how long playing time lasted over a TWO YEAR period without a single withdrawal. The casino is STILL making a 100% "hold" from those deposits, even if the bonuses have allowed the player twice the playing time.
I am sure Michael didn't intend his reply to be "snide and insulting" just as much as Chuchu didn't intend his reply in annoyance at being accused of ignoring "numerous emails" to come across as "abusive and insulting".
These incidents are probably a result of the email only communication beingn used. When talking to someone, you can judge context and intent by tone of voice, as well as what is said. On top of this, you have "real time" discussion, rather than a "time delay" conversation as might be experienced if phone CS were outsourced to Pluto.
Had this been over the phone, Chuchu could have immediately replied that he only received one email, at which point the CS could have clarified what he meant by saying that "numerous" referred to past communications about past instances, and that it was only the one email that had been sent THIS time around.
There are rules on the website about eligibilty for bonuses, but I can't see any reference to having to make unbonused deposits between bonuses, nor any rules about only being able to pick "X of Y" from a list of coupon codes. The ONLY rule that comes anywhere near this is the one that states that ND codes are only for "active" players, ones who have deposited in the past xx days.
For the record, I am NOT (yet) bonus banned at iNetBet, I just got bored and uninstalled them. It is Club World that bonus banned me, and I am reasonably well ahead there, so not entirely unexpected.
It seems that iNetBet are overdoing the bonus banning and as a result are not making as much money as they could. A player who has not managed to cash out for 40-60 deposits is making money for the casino, no matter how many bonuses he is taking. If he WERE "abusing" these bonuses, he would have taken every opportunity to cash out after meeting WR, and thus would NOT have gone so long without a single withdrawal.
"advantage play" needs to be coupled with discipline to cash out at every opportunity to do long term harm to the casino's objective of making money over the long term. A player who knows the best playing strategy, but lacks the abilty to know when to quit and cash out, is just as profitable as the average recreational player. If they have a 2 year record of getting this part wrong, they are not suddenly going to change overnight and "abuse" a string of bonuses and "empty" the machines.
For those looking on, it seems that EVERY player, win or lose, slots or tables, is just as much at risk of being accused of "bonus abuse" by iNetBet, so you are making EVERY player want to think again before depositing there. Other casinos RARELY label players as "abusers", so when they do it is clear that only a small minority of players are ever going to be affected, and these players will already have made a lifetime profit at the casino, so shouldn't be too bothered about having to move on.
) If you have been bonus banned, why not come out and say so instead of leading us to believe that the casino sucks because you feel they are aloof and uncaring. C'mon - be fair.
- and thus not an impartial bystander to this incident.
lol. You are probably getting a cached page or something.
I thought Gambling Grumbles had been going for ages. Google just hasn't had a chance to pick up on this yet, not even when the search field is constrained enough so that only that one quoted article should appear.
