Inetbet closes my account - You be the judge

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chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Earlier in the day I received a mail from Inet stating they wont let me claim any more bonuses since I am taking advantage of their bonuses and they had sent me numerous emails in this regard but I havent taken heed to them. Fair enough, no more bonuses though I am infuriated that they lied to me by saying they sent me numerous emails when in fact I only received one single mail. I replied and told them they were liars because they didnt send me the numerous emails they claimed. They then closed my account promptly saying they dont like being branded liars without ever proving that I was in the wrong. Where are the emails? Inet, if you are lying admit it and dont resort to sensationalising the whole issue. A single mail is different from numerous mails and I did not accuse you of anything other than that.

I nearly always take bonuses when playing slots at rtg because I dont want to lose that quickly. I nearly always deposit $10 when doing so I am not really trying to profit from them but rather stem my losses.
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
PABinit
Joined
Feb 14, 2007
Location
Cyberspace
The only Casino that didn't receive my documents or requests via email (or so claimed) are Inetbet.

I actually think that they were very harsh in the way they treated you. Have they even attempted to provide proof of such communication to you? ... Actually maybe they wouldn't even bother. Their attitudes are like 'Oh Really??? ... Close his account and teach him a lesson'..

Inetbet is once again in the Spotlight for poor communication and support. They are a bunch of arrogant individuals who need lessons on how to treat people or 'Customers'. I don't make this statement because of your post, but out of having read lots of threads over the years.

I get very hyped up at their disregard for manners, common courtesy and humility. :mad::mad::mad::mad::mad:

Nate
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Well Chu,

I think there is fault on both sides here, assuming that we have the full picture.

You should not have called them liars for a start....it is a serious insult/allegation and it was never going to produce a good outcome for you. If you had simply stated that you didn't receive them, and could they forward them to you, we may not be reading this thread and you might still be an inetbet customer.

However, an operator should be above knee-jerk reactions like this, and should have politely informed you that your behaviour was unacceptable to them, and that your account will be closed should it happen again.

Casinos can offer promotions as they see fit, so they were totally within their rights on that count.

Restraint from both parties would have prevented this situation.
 

greasemonkey

Banned User - flaming
Joined
Jul 2, 2010
Location
USA
inetbet is considered good by some on this board. Many, in fact. but... there are other forums and sites that have horrible experiences with them. they are quick to lock accounts. They are quick to not pay and keep funds. They may pay some players quickly who are slots junkies and such but if a player actually attempts to win then they lock accounts and don't pay. They cry fraud with no proof and they cry bonus abuse often. I don't trust them in the least and they don't have a great name everywhere like the admin here tries to give them. Being accredited here with no live chat and rude communication as well as them feeling they have the right to just not pay skilled gamblers is fairly surprising IMO.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I did write back to them to say that they could provide proof of communication with them and if I were in the wrong I would apologise. If not, I retain my opinion that they are damned liars. On this latest mail, they just replied that it was a pleasant response and they will leave it at that so either they had the proof and didnt want the situation to deteriorate or they knew they hadnt sent out anything other than the single email I received earlier on. OK, i now await my final cashout from them (only a paltry $103) and I expect every single cent in my balance to be sent to me as well though they can keep the 40 comps.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
inetbet is considered good by some on this board. Many, in fact. but... there are other forums and sites that have horrible experiences with them. they are quick to lock accounts. They are quick to not pay and keep funds. They may pay some players quickly who are slots junkies and such but if a player actually attempts to win then they lock accounts and don't pay. They cry fraud with no proof and they cry bonus abuse often. I don't trust them in the least and they don't have a great name everywhere like the admin here tries to give them. Being accredited here with no live chat and rude communication as well as them feeling they have the right to just not pay skilled gamblers is fairly surprising IMO.

Interesting post.

Could you please provide examples from CM forums where inetbet has locked the accounts of players "trying to win"? Also, examples of them "crying fraud" with "no proof"?

Could you also tell us which other forums you're referring to? If they're advantage player/bonus hunting forums then every casino would be on the blacklist.

I don't think it is unreasonable to ask for evidence, given the serious accusations you're making against an accredited casino.
 

fanihi

Dormant account
Joined
Jun 27, 2011
Location
Guam
Not surprised!!!!

Don't know wether to blame you for calling them liars or not but I
am sure they have arrogant CS people there. I believe I started a
thread awhile back when I had the intention of opening an account
at I-net. I had made some inquiries and was waiting for a response.
Then their i-rep wrote "smartly" that I should check my e-mail cause they had sent a response.
up to this day ...NADA. on any response....Well at least they never got any of my money.
I don't think being a "wise***" or arogancy is in any CS manual. Maybe they're
rolling in the money and dont care to loose a few?.....At least Chu....1 less place to get your
business!!!
 

1366613

Senior Member
Joined
May 29, 2008
Location
A
Inetbet is once again in the Spotlight for poor communication and support. They are a bunch of arrogant individuals who need lessons on how to treat people or 'Customers'.
I am sure they have arrogant CS people there.

They should teach their support to treat players. And the communication is bad, to received one answer via email i must wait 2 or 3 days and if i didnt receive it i must resent it like 2 or 3 times.
They must lear to 3dice the best online support. Or 32red.
 

colly

Senior Member
PABnononaccred
PABaccred2
MM
Joined
Mar 27, 2001
Location
earth
Interesting and very surprising. ,

Assuming we have all the background sounds like an over the top reaction by support staff- Can I ask if the particular support agents name started with A---. WHile Inet generally very good I have also had a few "exchanges" with one particfular agent= although he can also be very nice- perhaps it depends on the day he is having. Although an over reaction from them I also think calling them liars was also an over reaction on your part.

I have never understood the attitude of ban people if they take slot bonuses. They are publicly offered to depositing players and quite frankly they more often than not work to a casino's advantage=(Inet does have some of the best RTG bonus terms but the max $ value of the bonuses is low compared to many so not really open to serious so called bonus advantage)= even when low many times on a bonus I have been way up before meeting WR but zero out before completing WR.

If it can't be resolved may I suggest Jackpot Capital or Slotatsic as an RTG alternative= yes their bonus terms are tough but they are also very fast payers and I have found the customer support excellent, consistent and very responsive.
 

colly

Senior Member
PABnononaccred
PABaccred2
MM
Joined
Mar 27, 2001
Location
earth
inetbet is considered good by some on this board. Many, in fact. but... there are other forums and sites that have horrible experiences with them. they are quick to lock accounts. They are quick to not pay and keep funds. They may pay some players quickly who are slots junkies and such but if a player actually attempts to win then they lock accounts and don't pay. They cry fraud with no proof and they cry bonus abuse often. I don't trust them in the least and they don't have a great name everywhere like the admin here tries to give them. Being accredited here with no live chat and rude communication as well as them feeling they have the right to just not pay skilled gamblers is fairly surprising IMO.

Greasemonkey I think some of the statements in there are generalisations that can't be borne out= I have had some very good wins both at slots and VP and payment has always been fast and never any suggestion of close acct because you win- (and yes I use bonuses on slots often) I have also noted that most of the time on this board (which is a lot more rigourous in its review by experienced players than many)when a no pay issue has come up with Inetbet the final full story has usually shown a clear breach of bonus terms.Even so Inet is one of the few that in such a circumstnace doesn;t take the players deposit as well and in some cases gives them a second chance to replay properly.

Inet is by no means perfect and to be frank the support is not as good as it used to be= but credit where its due- to say they cry fraud and dont pay is NOT a reasonable comment.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Interesting and very surprising. ,

Assuming we have all the background sounds like an over the top reaction by support staff- Can I ask if the particular support agents name started with A---. WHile Inet generally very good I have also had a few "exchanges" with one particfular agent= although he can also be very nice- perhaps it depends on the day he is having. Although an over reaction from them I also think calling them liars was also an over reaction on your part.

I have never understood the attitude of ban people if they take slot bonuses. They are publicly offered to depositing players and quite frankly they more often than not work to a casino's advantage=(Inet does have some of the best RTG bonus terms but the max $ value of the bonuses is low compared to many so not really open to serious so called bonus advantage)= even when low many times on a bonus I have been way up before meeting WR but zero out before completing WR.

If it can't be resolved may I suggest Jackpot Capital or Slotatsic as an RTG alternative= yes their bonus terms are tough but they are also very fast payers and I have found the customer support excellent, consistent and very responsive.

The agent in question is not A---- but rather J----. No matter who it is, the casino must have authorised this course of action. They claim to have sent me numerous emails which is something they plucked out of thin air to support their case against issuing me further bonuses. If they had followed the issue closely they should know I was aware of their stance because I did protest against their single email on this. The fact that they resorted to an untruth does not sit comfortably with me. I have been vocal in my criticism of them in the past and it came as no surprise when they relayed to me the decision to close my account which came in less than 1 hour after I sent my email.

As I said before, while I might have taken many bonuses, I usually deposit $10 and the bonuses extend my playtime. Other than the RJ won last year, I believe I am in the red so I havent really profited from the bonuses except they do provide a cushion against losing too quickly. 20x (d+b) in wrs is low compared to other rtgs but other than 100% matches the casino actually benefits from those taking them.

As for the JC group, I have accounts in all 4 of them. 30x (b+d) is hardly beatable but the support staff dont have the hostile attitude of Inet staff and I enjoy playing at these casinos though as usual my losses outweigh my gains.

Inet's cashier is possibly the best among rtgs but a word of caution. When I won a RJ last year, they suddenly requested docs. This isnt wrong but I had been playing weekly and they did not require docs for any cashouts till then. Therfore, I suspect that this was a stalling tactic and if I didnt have the willpower I would have played it all back.
 

sandykauf

Banned User - violation of posting rules 1.1, 1.6,
Joined
May 2, 2011
Location
fort washington
I too have found the attitude at this casino very poor. They act as if it's a
Privelege to play there. They are really stuck in a time warp and need to reinvent
Their entire customer service division including live chat, courtesy to customers
And attracting business from positive reactions from c.s.

Aside from all these problems they have, I never enjoyed the play there either as shown
From consistent loss of deposits. If there is u.s. regulation, I don't think you'll ever
Hear of this place again. They show no interest in growing their business or
Upgrading to modern methods of c.s. Dinosaurs riding out the current but changing
Landscape.
 

plasticnote

Senior Member
Joined
Sep 4, 2010
Location
Land of PlasticNote
Hi Chu:
I have had the same treatment from inetbet few times, so I just stop playing there.
I have been a loyal player there for many years and spend a lot of money there.
If they do not appreciate my loyalty then that is fine, I spend my money somewhere else.
by the way, stay with JC, it paid as fast as inentbet, their support is much better.
Regard WR, if you can not beat the bonus, then you just cannot, no matter 20x or 30x.

cheers
 

secret2

irishbrit62
Joined
Nov 30, 2008
Location
New York, United States
Hi Chu,

I understand your point and have had an altercation with Inetbet before. BUT the last email exchange because of a problem I had was pretty decent and I spoke with Lyn at CS.

Maybe try 'talking' with her? I had a good experience with Lyn and she was very helpful and understanding.
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Inet's cashier is possibly the best among rtgs but a word of caution. When I won a RJ last year, they suddenly requested docs. This isnt wrong but I had been playing weekly and they did not require docs for any cashouts till then. Therfore, I suspect that this was a stalling tactic and if I didnt have the willpower I would have played it all back

classic this one had the same happen to me playing all the time got a win all of a sudden docs requested , even came here & asked what KYC was , kindly nifty pointed me in right direction , so i know what your saying there,
 

LHofsdal

Ueber Meister
MM
Joined
Jan 9, 2010
Location
NY
This is really a sad situation. But you know, if the casino doesn't want you taking a damn bonus, don't offer it. Does anyone else notice, they only call you a bonus abuser if you win off of so many bonuses? That happened to me, I would take the Tempting Tuesday bonus on Tuesday and had some decents hit. For 2 or 3 weeks in a row I had a cashout of about 700 USD AFTER clearing the wr's. Low and behold, I got the same e-mail. BUT nothing was said on the prior 7 weeks of deposting with a bonus and losing.

When the fiasco with Ewalletxpress, I had a missing withdrawal with them. I got an e-mail in reply to mine asking them to look into the missing withdrawal. They said they had checked and it was already sent. I said how can that be because the site went down PRIOR to the withdrawl being approved. I got an e-mail with a slight attitude saying it was already sent. About a week or 2 later I sent another e-mail stating it is not in the account and spoke with EWX and they told me they had not received it. And asked if they could look again. TAAAA DAAAA I get an e-mail stating the withdrawl was kicked back to them and they did not know it. That was after I made a post on here about. There was no apology for giving me an attitude in a previous e-mail.

They have even started a Facebook page, and are on twitter. I noticed (and I am not the only one, people on facebook have sent me messages as to why I deleted my own post, I didn't delete anything) they only leave posts praising them, take off any posts that are not in thier favor. Atleast here they can not do that. I am sure someone from Inetbet will come in and reply with a post to make ChuChu look like it is all his doing, like they always do. But in my honest opinion, they could have alteast tried to rectify the situation with telling him in such and such a date we sent this e-mail and then again on this date. But they didn't, there are so many ways that they could have handled this better. It will be interesting to see what happens.

Hope you get this all resolved Chu.

LH
 
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takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
I don't understand how if they didn't want you taking bonuses, they didn't just disable them in the cashier. RTG has this capability.
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
The casino rep last checked in yesterday but may have missed this thread - I have drawn it to his/her attention.

The number of critical comments in this thread, and Chuchu's usual restraint and courtesy, should be enough to trigger an alarm for casino management and prompt a more thorough investigation into the support and promotional departments and the manner in which this case was handled.

The iNetBet of old had a pretty good reputation, and something seems to have slipped.
 

pinkfloyd

Dormant Account
Joined
Jul 13, 2009
Location
aus
the only experience ive had with the above casino was my cousin joined there played for about a year he was maybe down 1k in that time and then received a bonus abuse email followed by a bonus offer email , he uninstalled in disgust but didnt close his account , and 2 years later he still gets bonus offers lol
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Thanks Jetset though I wish to make it clear that I am not looking for my account to be unlocked and even less for my bonus (priveleges) to be reinstated. To be fair to the other party the following is the exact wording in the e-mail exchanges:

From Inetbet" I am afraid I have to inform you that our accounts department have now excluded your account from future promotions. You continually availed of bonuses that we send out to reward our regular players but you do not play unless it is bonus advantage play. We have sent you numerous mails in this regard however you do not appear to have paid heed to these. Your last 20 or so deposits have been with a bonus.

From me"Exclude me from bonuses if you want but you are damn lying by saying you sent me numerous emails. I only received one email from you on this previously and I deposited without a bonus a couple of times after that. I use bonuses to extend my play time and I only deposit $10 normally so I am hardly taking advantage of anything.

Then from Inetbet" Your response was totally uncalled for , a mail was sent to you by our accounts. We do not appreciate being called 'damn liars' so we feel your attitude makes a continued relationship untenable. So with regret we must ask you to find another casino to play at, we regret that it should come to this but your accusation is not something we can ignore."

I do not want to add fuel to the raging fire but there are some who wish to know whether I had painted the full picture and here it is.
 

threescatters

Dormant account
PABnonaccred
Joined
Dec 15, 2009
Location
UK
chuchu you deserve more respect from somewhere you spend your money, go elsewhere to gamble online, and be happy about it.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Thanks Jetset though I wish to make it clear that I am not looking for my account to be unlocked and even less for my bonus (priveleges) to be reinstated. To be fair to the other party the following is the exact wording in the e-mail exchanges:

From Inetbet" I am afraid I have to inform you that our accounts department have now excluded your account from future promotions. You continually availed of bonuses that we send out to reward our regular players but you do not play unless it is bonus advantage play. We have sent you numerous mails in this regard however you do not appear to have paid heed to these. Your last 20 or so deposits have been with a bonus.

From me"Exclude me from bonuses if you want but you are damn lying by saying you sent me numerous emails. I only received one email from you on this previously and I deposited without a bonus a couple of times after that. I use bonuses to extend my play time and I only deposit $10 normally so I am hardly taking advantage of anything.

Then from Inetbet" Your response was totally uncalled for , a mail was sent to you by our accounts. We do not appreciate being called 'damn liars' so we feel your attitude makes a continued relationship untenable. So with regret we must ask you to find another casino to play at, we regret that it should come to this but your accusation is not something we can ignore."

I do not want to add fuel to the raging fire but there are some who wish to know whether I had painted the full picture and here it is.

You were very assertive, but "damn liars" is hardly "abusive language" in the modern world!. As stated, why didn't they disable bonus claims on your account. This would have stopped you from "abusing" any more bonuses after they sent the email. It makes no sense that they call you a "bonus abuser", yet leave it up to you as to whether to heed their email rather than disable promotions on your account. A real "bonus abuser" would NOT heed an email if they discovered that this "loophole" allowed them to carry on claiming the bonuses, knowing full well that if they won iNetBet would have a problem denying payment without risking their accredited status here. They could even have called you for a chat (well, you can't call THEM) to deal with this issue in a less abrupt manner.

The only thing they seem to have got right is that the business relationship is no longer viable after this exchange, yet they even managed to mishandle this by closing your account seemingly as an act of spite, rather than trying to manage it as a mutual agreement.

They could have called you to explain that you will no longer be able to claim any codes in the cashier, backed up by disabling this function, and then asked whether you would be interested in playing without bonuses or would rather have the account closed. You would very likely have opted to close the account and carry on playing elsewhere, as you main objective was to extend the time your small deposits lasted.

I suspect that the fact you only deposited around $10 at a time was a strong influence in their decision, as such small amounts are not worth their effort in retaining you as a customer. Your recent wins would take a very long time to return to them if you carried on only depositing $10 a time.

What they failed to factor into their decision was the possible negative PR effect of getting rid of a "worthless" $10 a time player in this manner.

Since you are the accuser, it is up to you to present supporting evidence that there is no record of these emails, either direct or circumstantial. One obvious "circumstantial" piece of evidence is the fact that didn't disable you from making claims in the cashier, which is inconsistent with how they should be dealing with an "abusive player" who is continuing to defy "several" email requests to stop claiming bonuses.
iNetBet are trying to argue that email is 100% operational all the time, yet how often have PLAYERS complained about iNetBet ignoring all their emails, and the rep comes on to defend by saying "we never received those emails". If iNetBet expect us to believe this, they should also accept that the most likely explanation for the above is that you never received any of the earlier emails, rather than that you were deliberately ignoring them. If you WERE ignoring them, you would surely have ignored this latest one too, and claimed another bonus tomorrow. You, as an "abusive player", would have continued to ignore such emails until they locked out the claims in the cashier.
 

AudiManinBoro

Dormant account
Joined
Jun 19, 2006
Location
UK
To be honest with the lack of amenities they offer regarding customer support alone and all the constant complaints against them over the years, I am still to this day surprised they have accreditation standard here. I for one would like to see it removed.. but oh well. Its no small surprise that going back a few years club world and inetbet were of similar sizes, yet roll forward several years, club world is expanding in all directions with several outlets and venues and where is poor old Inetbet? oh yeah, still that small obscure little casino stuck out on the corner there. And the sad part is they have no body to blame but themselves. Inetbet needs to learn whos really important and that answer is the customer!
 
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