Inetbet - account has been closed.

[ChillBill]

Oops. sorry, I meant it for the OP.

[strike]Not sure but I don't think the OP can comment (unless I read it wrong), is this currently under PAB?[/strike]

My mistake, continue...

 

[mrmark21]

Inet has never been known for its tact, quite the opposite and double standards seem to be pretty common.

Double standards seem to be pretty common? That doesn't sound fair.

 

[jshort]

Yikes, I was just about to make a first time deposit at Inetbet, but then I read all this shit. Sorry but if BigJohn hates you, then I'm out

 

[bigjohn]

Yikes, I was just about to make a first time deposit at Inetbet, but then I read all this shit. Sorry but if BigJohn hates you, then I'm out

Nah, hate is something I just don't have. It sure would be nice if they would recognize where they are headed, show a little humility and get their act together.

 

[Bloons]

Inetbet doesn't just get complaints here, they get them on all the online gambling 3rd party sites that accept complains, as far as I've seen.

I don't know where CM got the idea "Players first approach" from when it comes to inetbet. I agree with most of you in this thread that Inetbet treats players like garbage.

I've read at least 20-30 complaints at inetbet in this forums (I've lurked for a while and read the PABs) as well as others, and my summary of Inetbet's overall attitude is this:

"Here at Inetbet we will maximize our profits whenever possible while still doing barly enough to stay within the rules. We will try to get approved and accredited at as many places as possible. When it comes to player issues, we know the industry well, we know what is allowed and not allowed and we will use our knowledge to squeeze every last bit out of every player that we possibly can, while there's nothing you can do about it because we will ensure it's allowed by the rules. We pride ourselves that we look like greedy lawyers from NYC. Do not expect mercy from us, you will nothing worthwhile as 'a sign of good will'"

 

[pobeda]

We pride ourselves that we look like greedy lawyers from NYC. Do not expect mercy from us, you will nothing worthwhile as 'a sign of good will'"

wow, well said.
but I think NYC lawyers are much more loyal to their clients at least until they getting paid by the client. Those people at iNetBet getting paid and still treat their customers like garbage

 

[binshakindown]

I would say that

it is definetly within Inetbet "rights" to do what they did. The fact that they took the money out of the ewallet without the consent of the owner doesn't seem that different from most of the transactions that occur today. Remember, the casino put two transactions in of the same amount, so it is reasonable to say that the ewallet would concur with the vendors request.

I do remember this film we would watch in 2nd or 3rd grade and it was about people who were right. for example a guy walking through an intersection and another person was running a red light. The guy walking through the intersection saw the car coming, but he said, "I am right," and then blaam!!!!! He was dead right. I know kinda corny, but my point is that sometimes things can be handled differently.

If I were in Inetbet's shoes, I would have emailed requesting the money back, frozen the account until they contacted me through LIVE CHAT or a PHONE CALL, then if no response I would have taken the money back and sent an email that I did take the money back, keep their account frozen until they contact me through LIVE CHAT or a PHONE CALL, and finally explain to the forum that it wasn't the players fault, it was the processors fault and so what is everyone going on about? I would unfreeze the account once I was contacted by the player. This would ensure there were no misunderstandings and that I value the player as an asset.

 

[jjezebel37]

it is definetly within Inetbet "rights" to do what they did. The fact that they took the money out of the ewallet without the consent of the owner doesn't seem that different from most of the transactions that occur today. Remember, the casino put two transactions in of the same amount, so it is reasonable to say that the ewallet would concur with the vendors request.

I do remember this film we would watch in 2nd or 3rd grade and it was about people who were right. for example a guy walking through an intersection and another person was running a red light. The guy walking through the intersection saw the car coming, but he said, "I am right," and then blaam!!!!! He was dead right. I know kinda corny, but my point is that sometimes things can be handled differently.

If I were in Inetbet's shoes, I would have emailed requesting the money back, frozen the account until they contacted me through LIVE CHAT or a PHONE CALL, then if no response I would have taken the money back and sent an email that I did take the money back, keep their account frozen until they contact me through LIVE CHAT or a PHONE CALL, and finally explain to the forum that it wasn't the players fault, it was the processors fault and so what is everyone going on about? I would unfreeze the account once I was contacted by the player. This would ensure there were no misunderstandings and that I value the player as an asset
I'd tend to agree but Inet has no live chat and if you read through the posts, it seems to be it's downfall as not a lot of response is given through email.

 

[all4greed]

If I were in Inetbet's shoes, I would have emailed requesting the money back, frozen the account until they contacted me through LIVE CHAT or a PHONE CALL, then if no response I would have taken the money back and sent an email that I did take the money back, keep their account frozen until they contact me through LIVE CHAT or a PHONE CALL, and finally explain to the forum that it wasn't the players fault, it was the processors fault and so what is everyone going on about? I would unfreeze the account once I was contacted by the player. This would ensure there were no misunderstandings and that I value the player as an asset.

Not sure if you are being sarcastic, but sadly players have no way of contacting INB except through an email system that randomly decides what email comes in.

 

[Bloons]

Not sure if you are being sarcastic, but sadly players have no way of contacting INB except through an email system that randomly decides what email comes in.

Here at Inetbet we even let you gamble with support emails! We will assign your email to a number on the roulette wheel and spin it. If it hits we will answer your email!

 

[threescatters]

it is definetly within Inetbet "rights" to do what they did. The fact that they took the money out of the ewallet without the consent of the owner doesn't seem that different from most of the transactions that occur today. Remember, the casino put two transactions in of the same amount, so it is reasonable to say that the ewallet would concur with the vendors request.

.

Ok well if you are right (and I am not saying you are wrong I am just presenting a statement) then its fair play if a player charge backs a casino deposit then? If they get double dipped?

 

[Nifty29]

Ok well if you are right (and I am not saying you are wrong I am just presenting a statement) then its fair play if a player charge backs a casino deposit then? If they get double dipped?

If a casino double dips, it is a genuine error from the processor (in all cases I've seen anyway). The correct course is to ask the operator to reverse those charges or refund the amount some other way. I can't remember a case where a casino has refused to comply, so the need for chargebacks in this case just doesn't exist.

In any case, chargebacks hurt both parties. The casino is fined, and the player is subsequently blacklisted.

One is a genuine error. The other is a deliberate act.

 

[skiny]

Personally, I don't equate what the casino did with a chargeback. It was more of a rectified clerical error. Banks do this all the time. It's not exactly fraudulent activity.

I see no reason for a processor not to self correct a double payment. If your bank accidently puts money in your account they don't ask your permission to take it back out. It's not exactly the same thing but it's similar enough for me.

I just think the casino went overboard with the accusatory behaviour and the account closure. It wasn't a player friendly act.

 

[quber]

To Inetbet,

Please feel free to use this as an email template for future issues, I am sure we could provide more if required.



Dear (insert name),

Unfortunately we had an issue last week where payments were processed twice to certain players, you happened to be one of these, we have now rectified the situation by cancelling those transactions with your payment provider and all monies are now correct.

As a gesture of goodwill, and to apologise for any inconvenience, we have credited your account with $50 wager free.

If you would like any further information please don't hesitate to contact us.

Good Luck

Inetbet Support Team


I just don't understand why Inetbet have to be so confrontational instead of apologetic, it keeps players happy and continuing to deposit which is the aim of the business.

 

[bigjohn]

To Inetbet,

Please feel free to use this as an email template for future issues, I am sure we could provide more if required.



Dear (insert name),

Unfortunately we had an issue last week where payments were processed twice to certain players, you happened to be one of these, we have now rectified the situation by cancelling those transactions with your payment provider and all monies are now correct.

As a gesture of goodwill, and to apologise for any inconvenience, we have credited your account with $50 wager free.

If you would like any further information please don't hesitate to contact us.

Good Luck

Inetbet Support Team


I just don't understand why Inetbet have to be so confrontational instead of apologetic, it keeps players happy and continuing to deposit which is the aim of the business.

Brilliant!

This is what 99.99999999% of the accredited casinos here would send to one of their players, although the $50 might be a stretch and is not really necessary.

I am in a position where sometimes I must apologize for some real or perceived error my employer has committed and even a tiny amount of tact goes a long way.

 

[ChillBill]

If I were in Inetbet's shoes, I would have emailed requesting the money back, frozen the account until they contacted me through LIVE CHAT or a PHONE CALL

Ummm you obviously haven't played at iNetBet. They don't have LIVE CHAT or PHONE SUPPORT. They only have email, which, given they have a long history of losing emails and ID docs. Grouping email & support together, when discussing customer support at iNetBet, is a farse.

Here at Inetbet we even let you gamble with support emails! We will assign your email to a number on the roulette wheel and spin it. If it hits we will answer your email!

As funny as this, in reality if you've ever dealt with iNetBet support and been stuffed about with them losing emails, then you'll wonder if this is how they run things over there.

 

[Googobucs]

So realistically is there any process to re-evaluate an accredited casino? I find threads going back to 2011 complaining about poor CS and it appears that their T & C related to withdrawals have changed ( someone mentioned $500 limit per method).

They are the highest rated US facing casino at the moment. Seems like a slap in the face to others that are working hard to earn that mark and winning CM awards each year.

 

[Casinomeister]

So realistically is there any process to re-evaluate an accredited casino? I find threads going back to 2011 complaining about poor CS and it appears that their T & C related to withdrawals have changed ( someone mentioned $500 limit per method).

They are the highest rated US facing casino at the moment. Seems like a slap in the face to others that are working hard to earn that mark and winning CM awards each year.

Yes, I'll be getting the CAG members set up to do this. Because it's only fair to have an updated accreditation process - especially when some casinos change their terms and conditions without me being aware. I am not omniscient like many believe.

Unfortunately with threads like this one, you will have a number of members twist facts out of proportion to the point where you think the casino is a roguish clip shot joint that is confiscating winnings at a whim left and right; for instance, this thread. It's already been explained what happened - and as I mentioned in my last posting, there has not been much constructive criticism - only a bashfest, so it's really hard to take any of this in earnest. We even have members here opening up phoney accounts just so they can make the bashfest even more "bashing". So how is anyone to take this shit seriously?

They chose to close the player's account - so what? They had their reasons, and perhaps they didn't want to drag these reasons through the fora. It was a business decision that they made, and personally - I believe they made the call based on what they knew - and not based on some flippant whim. They have over a decade of experience running a casino, which is tougher than most of you think, and I respect that..

The CM ratings are based mostly on factual data that can be measured: licensing, payout times, withdrawal limits, flushing, etc. To say that their high score is a slap in the face of their peers is unrealistic. What most people are upset about in this thread is based on non-factual, emotive, guesswork being flamed on by those who think it's funny to hand out insults at the expense of others - giving each other high fives along the way. We can make allegations, accusations, and assumptions until the cows come home. And just because you feel that someone hasn't been treated fairly doesn't mean it's necessarily true.

 

[maxd]

(Bryan and I appear to have been typing simultaneously, apologies for any redundancy)

So realistically is there any process to re-evaluate an accredited casino?

Clearly there is, as any experienced and passably observant forum member can tell you. Casinos are constantly being re-evaluated as demonstrated by the endless listing and de-listing of casinos on the Accred list.

That said you might want to start with Accredited Casinos Updates where you are free to bring up pretty much anything you like regarding Accred casinos.

I can tell you from experience that most Accred casinos have had their status evaluated over the course of the past several years (I mention that time frame in particular because I started my work on the PABs late 2007). iNetBet has been one of them, and for the most part our judgement has been that (a) they match or exceed most Accred casinos in a number of key areas and (b) a lot of the complaints about them don't stand up well under close examination. Sure some do but you can't just take them all at face value, there's a lot of bitching and moaning going on and no small amount of attempted witch-hunt attacks on them.

The reality is that iNetBet do things their own way which is not always to the pleasure and approval of the player community at large. If you don't like that you're free to play elsewhere, no one is being forced to play there.

That said, critisisms of iNetBet -- or any other Accred casino -- are, and will continue to be, considered for their individual merits. If it's just crabby belly-aching then that's pretty much the credit that will be given to it: not much. On the other hand issues presented seriously will be taken as such. Perhaps not instantaneously -- we are busy guys -- but there never has been, nor do I imagine there ever will be, an intentional choice to ignore real and substantiated problems.

Please remember that volume does not equal substance. It might mean something but it doesn't necessarily equate to truth.

 

[jshort]

We even have members here opening up phoney accounts just so they can make the bashfest even more "bashing". So how is anyone to take this shit seriously?

Presumably by listening to the posts from the more respected and less bias members here. For me personally, it was largely the opinions of a couple posters that made me make up my mind, despite the quantity of posters.

 

[Stovetopp]

WHO am I to argue with the meister himself and Maxd who i think doeas a tremedous job here free of charge at that.

Now having said that , I know for a fact that I had ,in the pst, made several negative comments about inetbet and was embarassingly put down by either maxd or the meister.

My question really was not that they are an accredited casino but why for example are their numerical rating higher than Jackpot Capital . I think I asked twice and was told
to check the "formula" used or something like that.
I USED to play a lot at INET and to be honest , I think I was luckier there than at any other casino now available to US .I rarely ever play there anymore
I still would like to see a rationale as to how their rating is higher than Jackpot Capital

They are both RTG, JC has live chat and instant respose to email and there is always Yasmeen for complex problems
The payout period is no better or worse but there is always a problem about tracking number etc etc and processor did it wrong.
Last time I won at I net they asked for documentation at least 3 times saying cant read what i submitted which may be true I been tHERE for some time received several payouts but now documentation again BS!! I said screw it and blew off the 400 dollar request and that was it for me at INETBET
Now I expect the well miss congeniality from INET will reply in her usual childlike manner here but go ahead babes I am fine on my end!
NO MAS from me about INET

 

[Casinomeister]

...
Now I expect the well miss congeniality from INET will reply in her usual childlike manner here but go ahead babes I am fine on my end!
NO MAS from me about INET

Seriously? What a way to induce a bit of discourse between the players of the forum and the casino reps.

You are a senior member, so I shouldn't have to explain the rating process as if I'm explaining it to a newbie. On nearly every page is a link to the review section that details how the ratings are calculated.
https://www.casinomeister.com/rating-system-explanation/

Thread upgraded to closed due to the number of thoughtless, childish comments made by a number of you. How disappointing.