Oops. sorry, I meant it for the OP.
[strike]Not sure but I don't think the OP can comment (unless I read it wrong), is this currently under PAB?[/strike]
My mistake, continue...
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Oops. sorry, I meant it for the OP.
Inet has never been known for its tact, quite the opposite and double standards seem to be pretty common.
Yikes, I was just about to make a first time deposit at Inetbet, but then I read all this shit. Sorry but if BigJohn hates you, then I'm out
We pride ourselves that we look like greedy lawyers from NYC. Do not expect mercy from us, you will nothing worthwhile as 'a sign of good will'"
it is definetly within Inetbet "rights" to do what they did. The fact that they took the money out of the ewallet without the consent of the owner doesn't seem that different from most of the transactions that occur today. Remember, the casino put two transactions in of the same amount, so it is reasonable to say that the ewallet would concur with the vendors request.
I do remember this film we would watch in 2nd or 3rd grade and it was about people who were right. for example a guy walking through an intersection and another person was running a red light. The guy walking through the intersection saw the car coming, but he said, "I am right," and then blaam!!!!! He was dead right. I know kinda corny, but my point is that sometimes things can be handled differently.
If I were in Inetbet's shoes, I would have emailed requesting the money back, frozen the account until they contacted me through LIVE CHAT or a PHONE CALL, then if no response I would have taken the money back and sent an email that I did take the money back, keep their account frozen until they contact me through LIVE CHAT or a PHONE CALL, and finally explain to the forum that it wasn't the players fault, it was the processors fault and so what is everyone going on about? I would unfreeze the account once I was contacted by the player. This would ensure there were no misunderstandings and that I value the player as an asset
I'd tend to agree but Inet has no live chat and if you read through the posts, it seems to be it's downfall as not a lot of response is given through email.
If I were in Inetbet's shoes, I would have emailed requesting the money back, frozen the account until they contacted me through LIVE CHAT or a PHONE CALL, then if no response I would have taken the money back and sent an email that I did take the money back, keep their account frozen until they contact me through LIVE CHAT or a PHONE CALL, and finally explain to the forum that it wasn't the players fault, it was the processors fault and so what is everyone going on about? I would unfreeze the account once I was contacted by the player. This would ensure there were no misunderstandings and that I value the player as an asset.
Not sure if you are being sarcastic, but sadly players have no way of contacting INB except through an email system that randomly decides what email comes in.
it is definetly within Inetbet "rights" to do what they did. The fact that they took the money out of the ewallet without the consent of the owner doesn't seem that different from most of the transactions that occur today. Remember, the casino put two transactions in of the same amount, so it is reasonable to say that the ewallet would concur with the vendors request.
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Ok well if you are right (and I am not saying you are wrong I am just presenting a statement) then its fair play if a player charge backs a casino deposit then? If they get double dipped?
To Inetbet,
Please feel free to use this as an email template for future issues, I am sure we could provide more if required.
Dear (insert name),
Unfortunately we had an issue last week where payments were processed twice to certain players, you happened to be one of these, we have now rectified the situation by cancelling those transactions with your payment provider and all monies are now correct.
As a gesture of goodwill, and to apologise for any inconvenience, we have credited your account with $50 wager free.
If you would like any further information please don't hesitate to contact us.
Good Luck
Inetbet Support Team
I just don't understand why Inetbet have to be so confrontational instead of apologetic, it keeps players happy and continuing to deposit which is the aim of the business.
If I were in Inetbet's shoes, I would have emailed requesting the money back, frozen the account until they contacted me through LIVE CHAT or a PHONE CALL
Here at Inetbet we even let you gamble with support emails! We will assign your email to a number on the roulette wheel and spin it. If it hits we will answer your email!
So realistically is there any process to re-evaluate an accredited casino? I find threads going back to 2011 complaining about poor CS and it appears that their T & C related to withdrawals have changed ( someone mentioned $500 limit per method).
They are the highest rated US facing casino at the moment. Seems like a slap in the face to others that are working hard to earn that mark and winning CM awards each year.
So realistically is there any process to re-evaluate an accredited casino?
We even have members here opening up phoney accounts just so they can make the bashfest even more "bashing". So how is anyone to take this shit seriously?
Seriously? What a way to induce a bit of discourse between the players of the forum and the casino reps....
Now I expect the well miss congeniality from INET will reply in her usual childlike manner here but go ahead babes I am fine on my end!
NO MAS from me about INET