INET playthrough not changing

[pokerdan]

I just lost 100.00 towards my playthrough req's on inetbet and nothing has changed,, it still says 830.00.. anyone know why this happening,, feels like a scam to me. And they apparently have no live chat>>

 

[colly]

Suggest you firstly check whether you are playing a game not on the list for that bonus as the bonus types have some very specific slot game requirement(expand the Real series link under the coupon details)-usually the cause.

If not the above and it is an error in the system -These guys don't scam so if it is a genuine malfunction they will track the play and fix.

Give them a little time to respond and try the nice approach ("there appears to be an error in the playthorugh counter -could you take alook please- followed by details of your play)before getting angry and throwing around scam accusations to the support staff

Cheers

 

[dcpam39]

The same thing happened to me and it was because i was playing a game not listed under the bonus coupon to my chagrin.

Keep in mind, if this in fact what happened, all winnings are void, and you will be reset to your original deposit.

Pam

 

[Nifty29]

I just don't understand for the life of me why some members start posting accusations of cheating etc without having the common decency to wait for an explanation from the casino.

It will almost certainly turn out to be the result of playing ineligible games, which is the player's fault entirely. Yet, it's the casino who cops the public insults.

It happens way too much - member has issue, sends email, then comes straight over here to post about it! An Accredited Casino should at least be given an opportunity to investigate. If you're not happy with the outcome, then by all means post away.

Some people really need to get a grip.

 

[pokerdan]

yes you guys are correct. It is only for the rudolph slot machine. The playthrough did not get reset.. Just have to play that game to get the playthrough lowered.. Thanks.. hopefully if I get through playthrough they don't try and say since I played another slot machine I cant collect..It isn't like I went to video poker or something

 

[silcnlayc]

Nifty29: I just don't understand for the life of me why some members start posting accusations of cheating etc without having the common decency to wait for an explanation from the casino.

Well, for me, I know if a casino is accredted and "all that" you shouldn't have to
1. Chase down your deposits (as in the other thread)
2. Email for days on trying to find your deposit since there is no phone # or live chat
3. All games should be allowed as a few other casinos allow where you do not have to hunt and search to find just what is "allowed" to play with your own monies.


4...need I go on???

.

 

[colly]

Well, for me, I know if a casino is accreidted and "a;; that" you shouldn't have to
1. Chase down your deposits (as in the other thread)
2. Email for days on trying to find your deposit since there is no phone # or live chat
3. All games should be allowed as a few other casinos allow where you do not have to hunt and search to find just what is "allowed" to play with your own monies.


4...need I go on???

.

Can't agree with you on this one but as you say its your pref as is your right- don't think it has any bearing on accreditation though.
1 and 2- I think the deposit issue is an aberration and they did answer the reasons for reply delays- the no live chat has been written about ad nauseum - for many of us it is not an issue as the response times are generally fast.
3. As the bonuses are tailored by group and clearly stated in the offer and again in the reedem coupon sectiion "hunt down"and "search" is not really required just a look .

4- Nope (LOL)

Cheers

 

[pokerdan]

I never said they cheated. I said i felt it was a scam, which it turned into. They emailed me explaining that I needed to play the rudolph themed slot machine to meet the playthrough requirements and the reason my playthrough wasn't changing was because i was playing a game not on the list for playthrough requirements, and I should go ahead and play the other games. i went ahead and played the rudolph game for 5 hours until i cleared the bonus and tried to withdraw 400.00. i received this email today. Why don't you please explain to me how they never mentioned I had violated anything until i actually tried to cash out. They went ahead and let me continue playing on the hope I would lose and then they wouldn't have to steal my winnings. This is BS and I won't be playing at INETBET ever again. This is the same rogueish behavior as silver oak and the other RTG casino's on the rogue list. And please use my real name when sending me an Email.. sheesh.. BTW, the coupon stated real series slot machines were included in playthrough, That is all I played. and once they told me i had to play rudoplh.. that is all I played.

Dear Dan,

I am very sorry to have to inform you that your withdrawal made earlier today has been denied.

With the coupon you claimed CFTVQ the wagering was specifically and only for play on certain games
Unfortunately you have played excluded games prior to meeting the wagering on correct games.

As per the terms and conditions surrounding our bonuses any play on a disallowed game will result in all winnings being declared void.
I have therefore returned your deposit and bonus to your account to play through on correct games.

Once again I am very sorry to be the bearer of this news, however the terms were very clear for the redemption of this coupon.
Please let us know if we can be of any further assistance in this or any other matter.

Kind regards.
CSR Lynn
iNetBet Accounts

 

[silcnlayc]

4- Nope (LOL)

Cheers
__________________
colly

Thank you for that! I hate being a repeat/peat/repeat offender...


.

 

[pokerdan]

INETBET confiscated all my winnings and wont pay me. Rogue behavior and misleading carnival tricks. They should have told me this in first email but waited in case I lost. all the sites that play tricks with players should be avoided. i really have a feeling that people that have stated they have won and cashed out humongous amounts from inetbet are people that work for their site, because i am feeling SilverOak casino all over again. The coupon clearly staed that real series video slots were included in the terms. And they made me believe that although all real series slots were included, the only game that would count towards playthrough was rudolph. It is fine that they did this to me because it is one more site I can cross off my list. At least I only had $400.00 stolen from me. Just having to deal with this kind or cheap marketing pranks is annoying as hell and really frustrating to say the least.

The first Email informed me why my playthrough wasn't changing, with no warning at all that my winnings would be confiscated. Here is first email,

Dear Daniel,

Thanks for your mail.

The coupon you are playing in a 'Rudolph Slots match', you need to play the correct games for the playthrough to move.

If there is anything else we can help you with please let us know.

Regards,

CSR Luke
iNetBet Support


OK...........................

So i go ahead and play the correct games.. I play for 4-5 hours and cashout out 400.00 and then receive this email:

Dear Dan,

I am very sorry to have to inform you that your withdrawal made earlier today has been denied.

With the coupon you claimed CFTVQ the wagering was specifically and only for play on certain games
Unfortunately you have played excluded games prior to meeting the wagering on correct games.

As per the terms and conditions surrounding our bonuses any play on a disallowed game will result in all winnings being declared void.
I have therefore returned your deposit and bonus to your account to play through on correct games.

Once again I am very sorry to be the bearer of this news, however the terms were very clear for the redemption of this coupon.
Please let us know if we can be of any further assistance in this or any other matter.

Kind regards.
CSR Lynn
iNetBet Accounts

LOL
LMAO.. I love this part "the terms were very clear for the redemption of this coupon", If the terms were sooo clear, why did this happen??? If the terms were clear I wouldn't have had $400.00 stolen from me ahhaahah

 

[LHofsdal]

I never said they cheated. I said i felt it was a scam, which it turned into. They emailed me explaining that I needed to play the rudolph themed slot machine to meet the playthrough requirements and the reason my playthrough wasn't changing was because i was playing a game not on the list for playthrough requirements, and I should go ahead and play the other games. i went ahead and played the rudolph game for 5 hours until i cleared the bonus and tried to withdraw 400.00. i received this email today. Why don't you please explain to me how they never mentioned I had violated anything until i actually tried to cash out. They went ahead and let me continue playing on the hope I would lose and then they wouldn't have to steal my winnings. This is BS and I won't be playing at INETBET ever again. This is the same rogueish behavior as silver oak and the other RTG casino's on the rogue list. And please use my real name when sending me an Email.. sheesh.. BTW, the coupon stated real series slot machines were included in playthrough, That is all I played. and once they told me i had to play rudoplh.. that is all I played.

Dear Dan,

I am very sorry to have to inform you that your withdrawal made earlier today has been denied.

With the coupon you claimed CFTVQ the wagering was specifically and only for play on certain games
Unfortunately you have played excluded games prior to meeting the wagering on correct games.

As per the terms and conditions surrounding our bonuses any play on a disallowed game will result in all winnings being declared void.
I have therefore returned your deposit and bonus to your account to play through on correct games.

Once again I am very sorry to be the bearer of this news, however the terms were very clear for the redemption of this coupon.
Please let us know if we can be of any further assistance in this or any other matter.

Kind regards.
CSR Lynn
iNetBet Accounts

Dan,

DCPAM and Nifty both told you that if you infact played a game that was not included in the promotion, all winnings would be voided. It should not have come as a surprise to you.

Inet did the right thing, they did give you back your deposit and bonus to let you have another try to play only the games included in the promotion. Please don't think I am coming at you with an attitude here, because I am not.

Take your deposit and bonus and go back at it, I wish you the best of luck, and hope you are able to make another withdrawal.

All the best,
LH

 

[Tengil]

I never said they cheated. I said i felt it was a scam, which it turned into. They emailed me explaining that I needed to play the rudolph themed slot machine to meet the playthrough requirements and the reason my playthrough wasn't changing was because i was playing a game not on the list for playthrough requirements, and I should go ahead and play the other games. i went ahead and played the rudolph game for 5 hours until i cleared the bonus and tried to withdraw 400.00. i received this email today. Why don't you please explain to me how they never mentioned I had violated anything until i actually tried to cash out. They went ahead and let me continue playing on the hope I would lose and then they wouldn't have to steal my winnings. This is BS and I won't be playing at INETBET ever again. This is the same rogueish behavior as silver oak and the other RTG casino's on the rogue list. And please use my real name when sending me an Email.. sheesh.. BTW, the coupon stated real series slot machines were included in playthrough, That is all I played. and once they told me i had to play rudoplh.. that is all I played.

Dear Dan,

I am very sorry to have to inform you that your withdrawal made earlier today has been denied.

With the coupon you claimed CFTVQ the wagering was specifically and only for play on certain games
Unfortunately you have played excluded games prior to meeting the wagering on correct games.

As per the terms and conditions surrounding our bonuses any play on a disallowed game will result in all winnings being declared void.
I have therefore returned your deposit and bonus to your account to play through on correct games.

Once again I am very sorry to be the bearer of this news, however the terms were very clear for the redemption of this coupon.
Please let us know if we can be of any further assistance in this or any other matter.

Kind regards.
CSR Lynn
iNetBet Accounts

Do you have that email? If they really said that then they should pay. Otherwise its just a no lose situation for them. Edit: saw your post in the screenshots thread.

 

[vinylweatherman]

Dan,

DCPAM and Nifty both told you that if you infact played a game that was not included in the promotion, all winnings would be voided. It should not have come to as a surprise to you.

Inet did the right thing, they did give you back your deposit and bonus to let you have another try to play only the games included in the promotion. Please don't think I am coming at you with an attitude here, because I am not.

Take your deposit and bonus and go back at it, I wish you the best of luck, and hope you are able to make another withdrawal.

All the best,
LH

Maybe so, but WHY did the reply from support before this indicate that all that was necessary was to move to the allowed game, and make WR. THIS was the time when the account should have been reset, NOT after 5 hours of further, and completely futile, play.

Do the terms specifically say the other games are EXCLUDED, or simply that they "don't count" towards WR.

When casinos mean "excluded", they should say so, rather than saying "doesn't count" as many do.


Poor communication has just lost them another player. This may NOT have happened had they reset the account after the FIRST query, rather than giving a bad impression by waiting till a withdrawal was submitted, giving the impression they simply hoped the player lost, and would never have known that winnings would never have been paid.

These chips are usually granted to introduce a new game(s), and tend to be free chips, rather than deposit bonuses, so what is with "the deposit and bonus have been returned........."

 

[pokerdan]

how did they do the right thing?? they should have done this in the first place in my original email... Why did they first send this email to me upon inquirey into what is happening?? Should they not have confiscated my money to begin with instead of letting me go ahead and continue playing?? And your just probably another shill for INETBET.. i never once mentioned they returned my money and my bonus.. you somehow magically knew that?? You probably have been ripped off also and just do not care.. or you are a shill for inetbet..

Dear Daniel,

Thanks for your mail.

The coupon you are playing in a 'Rudolph Slots match', you need to play the correct games for the playthrough to move.

If there is anything else we can help you with please let us know.

Regards,

CSR Luke
iNetBet Support

 

[pokerdan]

Maybe so, but WHY did the reply from support before this indicate that all that was necessary was to move to the allowed game, and make WR. THIS was the time when the account should have been reset, NOT after 5 hours of further, and completely futile, play.

Do the terms specifically say the other games are EXCLUDED, or simply that they "don't count" towards WR.

When casinos mean "excluded", they should say so, rather than saying "doesn't count" as many do.


Poor communication has just lost them another player. This may NOT have happened had they reset the account after the FIRST query, rather than giving a bad impression by waiting till a withdrawal was submitted, giving the impression they simply hoped the player lost, and would never have known that winnings would never have been paid.

These chips are usually granted to introduce a new game(s), and tend to be free chips, rather than deposit bonuses, so what is with "the deposit and bonus have been returned........."

Exactly.,. why the hell did support not confiscate my money immediately when I asked them what was going on? Why did they lead me to believe everything was fine and just go ahead and play rudolph?? LOL.. whatever.. it's not right..

 

[pokerdan]

Here is my original question sent to them through their feedback feature since they do not have live chat. BTW, not having live chat should have been a red flag to me that this casino was a bad place to play.

my original question:
I just lost over 100.00 to my playthrough req's on a bonus and nothing has changed.. I have been checking it for over an hour and it hasn't moved from 830.00 required playthrough??

There first response: which should have been there second response prior to me playing for 4-5 hours and then attempting a cash out. At least they got my name correct in this first email.
Dear Daniel,

Thanks for your mail.

The coupon you are playing in a 'Rudolph Slots match', you need to play the correct games for the playthrough to move.

If there is anything else we can help you with please let us know.

Regards,

CSR Luke
iNetBet Support


The next email after finally playing and winning:
Dear Dan,

I am very sorry to have to inform you that your withdrawal made earlier today has been denied.

With the coupon you claimed CFTVQ the wagering was specifically and only for play on certain games
Unfortunately you have played excluded games prior to meeting the wagering on correct games.

As per the terms and conditions surrounding our bonuses any play on a disallowed game will result in all winnings being declared void.
I have therefore returned your deposit and bonus to your account to play through on correct games.

Once again I am very sorry to be the bearer of this news, however the terms were very clear for the redemption of this coupon.
Please let us know if we can be of any further assistance in this or any other matter.

Kind regards.
CSR Lynn
iNetBet Accounts

 

[pokerdan]

I have been playing online for 16 years and have seen this same stuff over and over again. I can care less what anything else thinks.. i was just posting this to vent my frustration and alert people that this can happen to them as well. I will not be posting a P.A.B. because I never have and never will. It is each player's responsibility to find where they want to play and who they trust. any casino that has no live chat and finds reasons to steal player's money is a rogue casino. INETBET is a rogue casino in my personal opinion and i will never play there ever again. they should have informed me that I would not be paid upon my first inquiry as to why my playthrough was not changing, and instead chose to let me continue playing on the hope I would lose and continue depositing money. i guarantee you that thye would have found some other reason to not pay me had I played the rudoplh slot machine 100% instead of moving to lucky tiger a few times. By the way, the playing I did on the other slots was all losses anyways. And I just don't see why it should matter anyways, unless they are able to manipulate the payouts based upon a certain promotion. No other sites besides RTG have these hidden traps in their bonus coupons. I had previously done something similar at jackpot capital and they immediately informed me to let me know the situation and didn't confiscate any of my winnings at all.

 

[colly]

The terms are quite clear- both in the fact of what you could play and the consequences of playing disallowed games- you really can't blame the casino if you didn;t read very clearly stated and easily found terms.

It is the casinos responsibility to clearly state and easily locate terms- they did this, It is your responsibility to read and apply them!

I recall from your earler post(your post 2 in this thread) that you were aware of a risk and that you were hoping it wouldn't be noticed- you can't really claim you weren't aware it was a possibility.

Sorry you feel disgruntled but I really don't think you can blame the casino on this one

Cheers
Colly

 

[LHofsdal]

how did they do the right thing?? they should have done this in the first place in my original email... Why did they first send this email to me upon inquirey into what is happening?? Should they not have confiscated my money to begin with instead of letting me go ahead and continue playing?? And your just probably another shill for INETBET.. i never once mentioned they returned my money and my bonus.. you somehow magically knew that?? You probably have been ripped off also and just do not care.. or you are a shill for inetbet..

Dear Daniel,

Thanks for your mail.

The coupon you are playing in a 'Rudolph Slots match', you need to play the correct games for the playthrough to move.

If there is anything else we can help you with please let us know.

Regards,

CSR Luke
iNetBet Support

UHMMMMMMMMMMM HELLOOOOOOOOOOOOO, you posted it in your post. It was in the e-mail that Inet sent to you. OHHHHHH I forgot I am magic, what a bunch of BS.

A SHILL for the casino, Please, give me a damn break!

If you used a promotion, the EXCLUDED games are there and visable to you under the coupon tab. It list the games that are INCLUDED in the promotion and the games that are EXCLUDED from the promotion. It is there in black and white. But oh wait...... This is coming from a SHILL.

Take for what it is, they could have just taken your deposit and refunded that, but they didn't, they gave you back your deposit with the bonus.

I can't help it if you didn't read the terms, but this SHILL knows that Inet is pretty clear on the games that are included and excluded from the promo codes.

LH

PS. Before you call someone a SHILL you better know who you are calling because I am not one to stand for it. I will come back at ya like a F'en pitbull going into battle.

 

[pokerdan]

Wow,, they just emailed me this: Very rude behavior from a casino


You need to take responsibility for your own actions instead of blaming others. As I say we have returned both your deposit and bonus so that you can meet the wagering on correct/allowed games.

 

[The Viking]

(Unfortunately you have played excluded games prior to meeting the wagering on correct games.)

its pretty wicked though as when you play other games with this coupon your playthrough wont drop so you cant cashout the only loser in that case is the player so how can you be doing anything wrong ??

 

[Pinababy69]

Another Inetbet shill here...

I don't know where you got the coupon code CFTVQ from Pokerdan, but I had it offered to me in my Message Centre of the casino. There was a message scrolling in the lobby to check the message centre. As you can see from the screenshot, it is very clear what the terms say...that the coupon can be used for three games only.

Code: CFTVQ

*Can only play Rudolphs Revenge, Santa Strikes Back, Return of the Rudolph. Any play / winnings gained on excluded games with monies including a bonus or part thereof will result in all winnings being void. Must wager deposit and bonus 20x. Max bonus $50.

Further, when you actually claim the coupon in the cashier....it gives you a list of games, allowed and excluded. Under "Included" Games, it says Real Series slots, and there is a link there that says to "click link to expand/collapse list of games". When you click the link, you see the ONLY three slots that are allowed for this coupon....as per the second screenshot.

I am not a shill, nor an employee of Inetbet..but have played there for ten plus years. I use coupons on at least 80% of my deposits and have never once had a problem.

All that being said....why the CS at Inetbet didn't tell you that you had already voided any chance of winning, and just reset your balance to deposit plus bonus, I don't understand. But they have given you another kick at the can so to speak.

Each coupon's terms and allowed/excluded games are available in the cashier after claiming....not sure how anyone could mess it up. They even give you the option to cancel the coupon, should you not find the terms agreeable.

Any chance that you found this particular coupon on some no deposit freebie site, where things like T&C's don't play a prominent role?

 

[pokerdan]

By the way, for everyone that has had this happen to them in the past, if you do not agree to the terms of the contract it is not binding. I know the law and simply accepting a contract without reading a hidden trick within the contract does not void the contract. Technically they have no right to go ahead and elect to void a contract and reset the contract to the beginning. If the terms of the contract were for me to meet playthrough req's in order to collect my winnings I had done that.

This is a written unilateral written contract which was completed by me. The fact I agreed to the first email and changed games was and acceptance to the change of the contract to begin with, because Luke is an employee of INETBET and he offerred me a new choice which I accepted as new terms to the contract, the parole evidence rule would allow this to come in to show I had indeed agreed to new twems of a contract,, BLAH BLAH BLAH.. If I wanted to I could collect my damn 400.00 bucks.. I DO NOT CARE ENOUGH TO DEAL WITH IT.. And I am entitled to my own opinion that they are a rogue casino.. That is all.


CHeers

 

[LHofsdal]

Yes, you are right you have the right to have your own opinion, but you do not have the right calling people SHILLS, just because they pointed out what was already posted.

LH

 

[weplant]

I am so sorry pokerdan...I very seldom take bonuses, because I hate hitting something then losing it before I can make playthrough...Was your bonus for the rudolph game only? I have never heard of a bonus like that..But again, I am not a expert on bonuses..I know a lot of people on this forum can probobly give you some advice...

Don't give up, you certainly seem to have good luck when you play..Hopefully by tonight you will be posting another winning screenshot..

 

[cdomi66]

INETBET confiscated all my winnings and wont pay me. Rogue behavior and misleading carnival tricks. They should have told me this in first email but waited in case I lost. all the sites that play tricks with players should be avoided. i really have a feeling that people that have stated they have won and cashed out humongous amounts from inetbet are people that work for their site, because i am feeling SilverOak casino all over again. The coupon clearly staed that real series video slots were included in the terms. And they made me believe that although all real series slots were included, the only game that would count towards playthrough was rudolph. It is fine that they did this to me because it is one more site I can cross off my list. At least I only had $400.00 stolen from me. Just having to deal with this kind or cheap marketing pranks is annoying as hell and really frustrating to say the least.

The first Email informed me why my playthrough wasn't changing, with no warning at all that my winnings would be confiscated. Here is first email,

Dear Daniel,

Thanks for your mail.

The coupon you are playing in a 'Rudolph Slots match', you need to play the correct games for the playthrough to move.

If there is anything else we can help you with please let us know.

Regards,

CSR Luke
iNetBet Support


OK...........................

So i go ahead and play the correct games.. I play for 4-5 hours and cashout out 400.00 and then receive this email:

Dear Dan,

I am very sorry to have to inform you that your withdrawal made earlier today has been denied.

With the coupon you claimed CFTVQ the wagering was specifically and only for play on certain games
Unfortunately you have played excluded games prior to meeting the wagering on correct games.

As per the terms and conditions surrounding our bonuses any play on a disallowed game will result in all winnings being declared void.
I have therefore returned your deposit and bonus to your account to play through on correct games.

Once again I am very sorry to be the bearer of this news, however the terms were very clear for the redemption of this coupon.
Please let us know if we can be of any further assistance in this or any other matter.

Kind regards.
CSR Lynn
iNetBet Accounts

LOL
LMAO.. I love this part "the terms were very clear for the redemption of this coupon", If the terms were sooo clear, why did this happen??? If the terms were clear I wouldn't have had $400.00 stolen from me ahhaahah

Curious if you were referring to cashier when looking to see what games were okay to play?
I have to admit though, I think it was kind of cool for them to refund your deposit as well as bonus so you can play it again. Most other casinos woud have been so sorry you sol...

Just found this: Code: CFTVQ

*Can only play Rudolphs Revenge, Santa Strikes Back, Return of the Rudolph. Must wager deposit and bonus 20x. Max bonus $50.

this was found at website offering codes...did you get the code from Inetbet site? I looked but couldn't find it?

 

[Nifty29]

Yes, you are right you have the right to have your own opinion, but you do not have the right calling people SHILLS, just because they pointed out what was already posted.

LH

It is disgraceful behaviour to insult other posters just because they don't share your point of view. It's something one would expect from a 12 year old.

The whole situation wa a result of YOU not reading the terms of the coupon YOU claimed. The casino clearly provided the eligible games (I mean, come on, the bonus was called the "Rudolph Slots Match"...that should have been a hint for a start), and YOU agreed to playing those games exclusively. So, there were in fact 3 methods employed by the casino to convey the terms to you - the email/offer, the coupon details, and the name of the promo.

YOU made a mistake. Clear and simple. Hey, everyone makes mistakes - but YOU need to be a man and accept it instead of ranting on about how Inetbet are rogue and everyone who doesn't agree with YOU is a shill.

Of course, the only reason I am posting is because Inetbet sent an email to their shills asking them to do so.......

 

[same_old]

Sorry pokerdan but I think you are way off with your postings.

Yes, once you click on the promotion stating that you accepted the terms and conditions then yes, you are bound by there terms and conditions.

The casino has done everything it should have on it's part and it is yourself who has not followed the contract to its wording.

I never have these types of issues, I will make sure to read up on what is and isnt allowed.

I have to say that Inetbet has been great in this case, YOU have not honored your end of the deal but they are willing to start from scratch again for you.

You need to do a formal apology in your thread here to them mate as I feel what you have said is not warranted.

But again it's my two cents and not having a personal dig at you by any means.

Just keeping things real!!

Regards,

Same_old

 

[Jasminebed]

Inetbet is not the most accessible of casinos in terms of support. I too got this offer, but I had no problems whatsover understanding that it was a bonus for 3 games only. It was featured pretty prominently.

It's a flaw that emailed responses, as opposed to realtime responses govern question and answers. But you were not looking for clarification before you played. You misunderstood the terms (or failed to read thoroughly), and Inetbet's email saying how you had failed to meet coupon terms lacked some clarity.

But your deposit and bonus were returned to your account, and now you understand the terms.

If you dont find them satisfactory, please ask Inet bet to rescind the bonus and leave your deposit to play without restrictions before playing any of it.

Inetbet is not always instantly available, but in my years at CM, they have seldom failed to act fairly, if perhaps not always instantly.

While it's always disappointing to think you've won something you haven't, Inetbet has offered you a second chance to take advantage of that offer, If you ask them to remove the bonus before playing and they do not, because you misunderstood the terms of the offer, please let us know.

I think that live chat and the ability to clear this issues in real time would benefit both Inetbet and their player base.

I'm a small but loyal player, but I know that often I choose somewhere else for a deposit if I have any question, rather than wait for a response.

 

[jod5413]

Dan,

DCPAM and Nifty both told you that if you infact played a game that was not included in the promotion, all winnings would be voided. It should not have come as a surprise to you.

Inet did the right thing, they did give you back your deposit and bonus to let you have another try to play only the games included in the promotion. Please don't think I am coming at you with an attitude here, because I am not.

Take your deposit and bonus and go back at it, I wish you the best of luck, and hope you are able to make another withdrawal.

All the best,
LH

A very civil and helpful post for you, Dan, to read. Inetbet treated you better than a lot of other casinos out there. In my opinion, you didn't deserve the bonus again. But they gave you a second chance and now all you do is Bitch? unacceptable behavior considering the truth of it all.

The terms are quite clear- both in the fact of what you could play and the consequences of playing disallowed games- you really can't blame the casino if you didn;t read very clearly stated and easily found terms.

It is the casinos responsibility to clearly state and easily locate terms- they did this, It is your responsibility to read and apply them!

I recall from your earler post(your post 2 in this thread) that you were aware of a risk and that you were hoping it wouldn't be noticed- you can't really claim you weren't aware it was a possibility.

Sorry you feel disgruntled but I really don't think you can blame the casino on this one

Cheers
Colly

Very true, Colly. He got lucky, a lot of other casinos would just have returned the deposit and or said Buh Bye!

Dan, I think if I were you, I would sit back and take a deep breath and understand how little your problem is, especially since Inetbet treated you quite well. You screwed up, not Inetbet. Plain and simple!

 

[De Beuker]

Altough I have to agree with the majority here that the terms of the bonus were clear, I can somehow understand the OP's frustration.
Inet support KNEW already, when they sent the first email, that playing on was futile, and winnings would be confiscated, but instead of telling him they told him to continue wagering on the Rudolph games.

I find that a bit lame of Inet support to be honest.

 

[johnsteed]

***



The 'shill' comments were too much, but the T&C's aren't THAT clear.


Why highlight a list of 'Excluded games' (7 Stud Poker/Baccarat/Bingo/Bingo Games/BlackJack/Caribbean Draw), when there are only 3 games that one can play while using this bonus? There is a 'Click to expand/collapse' part, and if one goes to iNetBet frequently, it's clear what one is looking for, but if I was new, I'd simply see the 'Excluded games' part and proceed to play any of the Real-Series Video Slot games. Knowing what I know, I'd read EVERYTHING in those T&C's (especially since it's iNetBet), but I'm guessing that the average (newer) player won't.



I'd be pissed off as well if they emailed me just saying The coupon you are playing in a 'Rudolph Slots match', you need to play the correct games for the playthrough to move, instead of making light of breaking the terms only when he tried to withdraw his 'winnings'.



***

 

[Nifty29]

Dear Daniel,

Thanks for your mail.

The coupon you are playing in a 'Rudolph Slots match', you need to play the correct games for the playthrough to move.

If there is anything else we can help you with please let us know.

Regards,

CSR Luke
iNetBet Support

IMO this is the only aspect of this issue that is in any way unclear.

The CSR did NOT say "go ahead and play the correct games and we will pay you no problems". Luke explained that the reason why the counter was not moving is that the OP was playing incorrect games.

There is two things that should have happened here:

1. The CSR should have made it clearer that the OP would have their winnings confiscated regardless of whether they completed the WR on the correct games from that point, and

2. The OP should have sent an email to seek clarification. The only thing the email from Luke clarified is that the OP was playing the wrong game - it said nothing about 'keep playing' etc.

The CSR should have said "the counter will not move if the correct games are not played" instead of "you need to play the correct games for the playthrough to move". The OP has obviously taken the "you need to play the correct games" as an invitation to just continue, but with the right games, when clearly it was not.

Anyway, at that point the OP had broken the terms already so it is all academic. According to the terms agreed by the OP when they claimed the coupon, their winnings were voided. The vast majority of casinos would just send your deposit back and say "tough" - at least Inet are giving you another shot.

The only way you could have missed the 3 methods used to communicate the terms (per my previous post) is if you didn't take any time to check the details. Anyone who claims bonuses without knowing the details deserves what they get. It seems to work just fine for just about everyone else, so why should the casino pay out when you couldn't be bothered to 'read the contract'.

You say you aren't going to PAB because "I DO NOT CARE ENOUGH TO DEAL WITH IT". In fact, the real reason is that you know you are in the wrong and you have no claim. I mean, if Inet are such rogue operators and scammers why wouldn't you want to expose them via the PAB process to protect other members from being scammed??? Are you happy to see others get 'robbed'??? I know if it were my $$$ (and most others I would think), I wouldn't care how much it was - if it were legitimately mine then I would leave no stone unturned trying to get it.

C'mon PokerDan - put your money where your mouth is. Poop or get off the pot.

If you aren't prepared to put up, then quit bellyaching and accept you made a mistake. Insulting other members will get you nowhere, and will almost gaurantee that nobody will take you seriously in the future.

Now, off to get my shill money from Inet.....

 

[jod5413]

Well said, Nifty!

You want to pick up my check while you are at it??

 

[Tengil]

So were other Real Series Slots listed as excluded games or not?

 

[dcpam39]

By the way, for everyone that has had this happen to them in the past, if you do not agree to the terms of the contract it is not binding.

I had this exact same thing happen to me, using this same coupon, and with similar playthrough left. I actually realized it, as i was in the process of notifying inetbet about the playthrough not changing. I had a balance of $2900, and had $2400 prior to playing the wrong game.

I contacted inetbet and told them what i did, apologized, and was really hoping that they would reset me back to where i was before i played the wrong game. I do consider it my fault, i read the terms, i really just forgot.

They were very nice in their communications, however they reset me back to my original deposit. Of course i was very disappointed. After reading this thread though, it reinforces for me, that making an exception for me, would have been very unfair to the next person in this same situation if an exception was not made for them.

I do wish that inet had the technology that i have seen at a couple of rtgs, where a message pops up if you are playing a game that is not allowed.

I left money on the table that was completely unnecessary. I don't blame inet for this, i blame myself.

Pam

 

[Nifty29]

So were other Real Series Slots listed as excluded games or not?

It very clearly states:

It's that time of year again and Rudolph is Back!!!!

This is the third game in the Rudolph versus Santa series, Return of the Rudolph contains features from the previous two games and a new bonus round feature.

Why not use the following 100% Match Bonus Code? This allows you to play on all 3 of the Rudolph Themed Slots*.

Code: CFTVQ


*Can only play Rudolphs Revenge, Santa Strikes Back, Return of the Rudolph. Any play / winnings gained on excluded games with monies including a bonus or part thereof will result in all winnings being void. Must wager deposit and bonus 20x. Max bonus $50.

In addition, the coupon details in the cashier clearly list that only those 3 games can be played.

Clearly stating that only these games are allowed is exactly the same as saying all other games are excluded.

So, to answer your question, yes they were excluded.

(All of this information was provided earlier by Pina, but obviously you missed it)

It isn't rocket science.

@dcpam - that must have been a tough pill to swallow, but at least you admitted it was your error and faced the consequences.

You also made a good point and one which players have to consider. Once a casino bends the rules for one, then they are obliged to do it for others and so on until there may as well not be any rules at all. As I said earlier, operators should not have to make software alterations etc just to cater for the 1% of players who don't take the time to understand the offer they are accepting. If there were a whole heap of posts from people saying they got caught out due to vague terms, then it is fair to say they were not clear enough - however, as with most of these situations, this was not the case.

It's amazing how some members love to stir up conspiracies and scams where they clearly do not exist...they must scour the forums looking for any incident where a player is denied winnings, rubbing their hands together when they find one....especially Inetbet as they just flat out refuse to provide that life-altering service called Live Chat.... . Pathetic really.

 

[chayton]

to the OP, maybe when they sent the first email they didn't know that you were playing and winning on an excluded game....?

The term is play/winnings gained on excluded games

If you had played one of the allowed games and won a bunch, then took a couple of spins on an excluded game and lost, they may have let you just change back to one of the correct games and continue playing without forfeiting anything you'd won already.

I'm not positive that's the case, but it's possible. Only iNetBet can really answer that.

 

[vinylweatherman]

Although a clear violation of the terms, and the player must take responsibility for this, the CASINO must ALSO take responsibility for the quality of it's CS. It is NOT good enough to give such a narrow reply, which is easily misinterpreted, which leads the player to carry on after they have already reached a "point of no return".

This whole tirade has been caused by the first email from CS, and their FAILURE to do what should have been done there & then, which was to IMMEDIATELY reset the account back to the start, and not just tell the player that "you need to play........ for the counter to move".

CS KNOW they have only email as a tool, so should NOT fire off "one liner" responses that require a back & forth of multiple emails to fully deal with an issue, they should ensure that their FIRST response is as thorough as it can be, which on this occasion, they failed at.

Now, they have a player who believes this simply CANNOT be a case of poor CS, but a cunning strategy devised by a rogue casino to screw over a player by ONLY letting them know of a problem at the last possible moment, hoping that they will lose, and never know they were destined to have all winnings confiscated.

It doesn't matter what "everybody else" thinks, if YOU feel you have been deliberately manipulated by someone, in YOUR view they are rogues.

This is not the FIRST time iNetBet CS has been found lacking, and replies that are "too brief to be clear" is a common complaint.

iNetBet seem to be using email as they would "live chat", giving single replies as you would do in a discussion. This is NOT how you should communicate when using a DELAYED means, you should try to be as full as possible in each email, in order to MINIMISE the number of "replies" needed to resolve an issue.

Do iNetBet CS REALLY want players to constantly bombard them with "replies" to get absolute clarification of their previous response(s).

It seems perfectly reasonable from the first reply for the complainant to deduce that they had been granted a "waiver" to carry on from that point playing only the 3 listed games, else surely they would have had confiscation action taken at that point, and communicated to them in the reply.

Deciding that further clarification is needed is not at all obvious in this case, and there will be other cases where there IS no "trap" waiting to be sprung, but CS will be faced by constant badgering from a player who has convinced themselves there IS still something else needing to be clarified, and will carry on bombarding CS until they get told what they feel is being left out.

 

[CoolCat]

Dan, I dont blame you for not wanting to play at Inetbet anymore. I closed my account 2 yrs ago and haven't looked back. Also closed my account at Club World nearly 4 yrs ago.

This case is similiar to that of Club World no student play policy. Why would both casinos wait until after the player cash out to null their winnings? Inetbet knew full well that you were playing the wrong slot. So instead of stopping you right then and there. Based on your emails exchanges. They simply allowed you to finish wagering on the correct slot. Knowing full well if you made play thru they would make you start over. But if you would have busted out. They simply keep your deposit.

IMO, Play at Rushmore Group. They are the best on the net hands down. They offer daily/weekly bonuses of 150% or more. And most games count toward wagering. They are pretty fast at cashouts. Plus they have live and phone support. Most older members likes iNetBet because of their long standing history. But in this day and age. iNetBet lacks the competition.

I say any bonus that restricts you to only a few games. Avoid them. I play where I can enjoy the flexibility of most games the casino offers.

 

[maxd]

Please note that pokerdan's off-topic post, and replies, which originally appeared in the Winner Screenshots thread have been moved here.

 

[3mptyseat]

I thought I was a shill, but alas, wikipedia set my ass straight!

...but you do not have the right calling people SHILLS, just because they pointed out what was already posted.
LH

In gambling

Both the illegal and legal gambling industries often use shills to make winning at games appear more likely than it actually is. For example, illegal Three-card Monte and Shell game peddlers are notorious employers of shills. These shills also often aid in cheating, disrupting the game if the "mark" is likely to win. In a legal casino, however, a shill is sometimes a gambler who plays using the casino's money in order to keep games (especially poker) going when there are not enough players. (This is different from a "proposition player" who is paid a salary by the casino for the same purpose, but bets with their own money.)

Bless this thread for a plethora of reasons.

I for at least 6 years have spent so much time playing low limit poker at a local card club, I was misinformed and often considered myself a 'shill'. But this thread has corrected my belief. Reading this thread, vaguely about the 'definition' of certain online casino bonuses, led me to reconsider the definitions I apply to words, for example, hmmm, shill. In doing this, I think I was forced to reevaluate what I defined myself as.

I have for a few years played 'proposition' poker for a couple local card clubs, and one Indian casino. And many a time I have had to curb my tongue after busting a gambler from the game, raking his (and in a couple cases, her) last chips into my stack, only to immediately be under fire from a verbal assault from said loser. (Not calling them a loser per se, just, they lost in the instance referred to, lol)

Now take into consideration that at all four places I have ever 'worked' for the club, I had to wear a badge saying I was indeed a prop player.

Well, one of the first times this happened, in 2004 I think, I had busted a guy who had AA as his hole cards and had been complaining about the '%$cking black box' that was newly installed at this poker table to shuffle the cards. Well, I called in bad position to a ridiculously over sized pre-flop bet with JJ in my hand. The board came low cards and when I checked, he insta shoved his hand with a 'flicking' jesture from his right hand as he said, "All in!" I took a little longer to decide what to do, but had a gut feeling that he had AK or small PP. I was dead wrong, but I had a bunch of chips, and I knew this guy to be a chaser, "win here and he will likely rebuy, lose here and he will still give a lot of em back" was my thought process.

This was at a $1-1-2 NL table and I think I had bout $600 in front of me. He had the max buy in of $200, and so the dealer told us we could "open" our hands if we like, since I had him covered, and no more betting would occur. We both did and I immed. congratulated him thinking my 2 outer was basically dead...

And then the dealer burned and turned a TEN. He then burned and slid the river off the top of the deck, and flipped over a red jack. With a mixed board and a T on the turn, my set of J's was the best hand. And that river was the last straw.

This guy was a consistent loser, but one needs to know a little background before you can tell if he knows 'why'. I knew him to be ignorant of the reasons he was constantly rebuying, so teasing him was not only immature and out of the question, it also would have cost me my job.

Needless to say, he went bizerk and he kept coming back to the same thing, as eventually the floor manager and a security guard dragged him off. He kept saying, "I new the black box was working with the shill." He repeated this bs about 30 times.

I asked a 72 year old co-worker that day what a 'shill' was. He told me, "You are!" And then he started laughing. I did not read the implied sarcasm, as he was goading me bc that is what the angry and dissatisfied customer had called me. I thought he meant, "A shill is a prop player. A prop player is a shill." So ever since, I considered the word synonymous with a prop player. A couple regulars in a card club near SF even nicknamed me "Shill" after a dealer who was working at the first place I mentioned told the now locally infamous story one night after he got the job at this place...

But tonight, while wishing there were good games at the local clubs at 3am on a Monday night, I chose to stay home and play a little on the Cake network and read Casinomeister. Which led me to Wikipedia. Which led me to,

prop, proposition player
A player who gets paid an hourly rate to start poker games or to help them stay active. Prop players play with their own money, which distinguishes them from shills, who play with the casino's money.

Which is clearly different than a shill. (and possibly a stupid move, I could have been playing with the houses money? No one told me that!)

So tyvm Inetbet etc thread. I always knew I was ignorant, but I was unaware to what depths. And here I am, less uninformed than just 2 hours ago!

 

[jod5413]

That is quite a story, 3mptyseat!!! I always thought shills just tried to convince you to send your business to certain casinos, usually not very good casinos.

I am glad you feel better having actually found out what a shill was.

 

[3mptyseat]

That is quite a story, 3mptyseat!!! ...

Well, thanks, I think! Here, I will tell you more, but I should bring it to the poker forum...https://www.casinomeister.com/forums/threads/prop-play-for-8-75-hr.41461/

 

[footdr]

INETBET has gone south....

I have discontinued play as of late

 

[PokingStars]

Things I learned from this thread:

1. Dan is an idiot.

2. Now I know what a shill is!

 

[2btakn]

Inetbet

I have been playing online for 16 years and have seen this same stuff over and over again. I can care less what anything else thinks.. i was just posting this to vent my frustration and alert people that this can happen to them as well. I will not be posting a P.A.B. because I never have and never will. It is each player's responsibility to find where they want to play and who they trust. any casino that has no live chat and finds reasons to steal player's money is a rogue casino. INETBET is a rogue casino in my personal opinion and i will never play there ever again. they should have informed me that I would not be paid upon my first inquiry as to why my playthrough was not changing, and instead chose to let me continue playing on the hope I would lose and continue depositing money. i guarantee you that thye would have found some other reason to not pay me had I played the rudoplh slot machine 100% instead of moving to lucky tiger a few times. By the way, the playing I did on the other slots was all losses anyways. And I just don't see why it should matter anyways, unless they are able to manipulate the payouts based upon a certain promotion. No other sites besides RTG have these hidden traps in their bonus coupons. I had previously done something similar at jackpot capital and they immediately informed me to let me know the situation and didn't confiscate any of my winnings at all.

I know this weekend I tried their casino for the first time. I did notice they had multiple coupons and I took the 75% one. I scrolled all the way down to read that for each coupon there were specific games that had to be played for each one which I didn't really like. But I tried the Oriental one. If your new to the site it is kinda misleading because I just happen to scroll all the way down.

 

[ShayDrew]

I know this weekend I tried their casino for the first time. I did notice they had multiple coupons and I took the 75% one. I scrolled all the way down to read that for each coupon there were specific games that had to be played for each one which I didn't really like. But I tried the Oriental one. If your new to the site it is kinda misleading because I just happen to scroll all the way down.

All the members here should be reading
https://www.casinomeister.com/how-to/ before joining - and some of the key statements are around reading T's & C's and understanding bonus conditions.

If we all did this there would never be any complaints!