Well, for me, I know if a casino is accredted and "all that" you shouldn't have toNifty29: I just don't understand for the life of me why some members start posting accusations of cheating etc without having the common decency to wait for an explanation from the casino.
Well, for me, I know if a casino is accreidted and "a;; that" you shouldn't have to
1. Chase down your deposits (as in the other thread)
2. Email for days on trying to find your deposit since there is no phone # or live chat
3. All games should be allowed as a few other casinos allow where you do not have to hunt and search to find just what is "allowed" to play with your own monies.
4...need I go on???
.
Thank you for that! I hate being a repeat/peat/repeat offender...4- Nope (LOL)
Cheers
__________________
colly
I never said they cheated. I said i felt it was a scam, which it turned into. They emailed me explaining that I needed to play the rudolph themed slot machine to meet the playthrough requirements and the reason my playthrough wasn't changing was because i was playing a game not on the list for playthrough requirements, and I should go ahead and play the other games. i went ahead and played the rudolph game for 5 hours until i cleared the bonus and tried to withdraw 400.00. i received this email today. Why don't you please explain to me how they never mentioned I had violated anything until i actually tried to cash out. They went ahead and let me continue playing on the hope I would lose and then they wouldn't have to steal my winnings. This is BS and I won't be playing at INETBET ever again. This is the same rogueish behavior as silver oak and the other RTG casino's on the rogue list. And please use my real name when sending me an Email.. sheesh.. BTW, the coupon stated real series slot machines were included in playthrough, That is all I played. and once they told me i had to play rudoplh.. that is all I played.
Dear Dan,
I am very sorry to have to inform you that your withdrawal made earlier today has been denied.
With the coupon you claimed CFTVQ the wagering was specifically and only for play on certain games
Unfortunately you have played excluded games prior to meeting the wagering on correct games.
As per the terms and conditions surrounding our bonuses any play on a disallowed game will result in all winnings being declared void.
I have therefore returned your deposit and bonus to your account to play through on correct games.
Once again I am very sorry to be the bearer of this news, however the terms were very clear for the redemption of this coupon.
Please let us know if we can be of any further assistance in this or any other matter.
Kind regards.
CSR Lynn
iNetBet Accounts
I never said they cheated. I said i felt it was a scam, which it turned into. They emailed me explaining that I needed to play the rudolph themed slot machine to meet the playthrough requirements and the reason my playthrough wasn't changing was because i was playing a game not on the list for playthrough requirements, and I should go ahead and play the other games. i went ahead and played the rudolph game for 5 hours until i cleared the bonus and tried to withdraw 400.00. i received this email today. Why don't you please explain to me how they never mentioned I had violated anything until i actually tried to cash out. They went ahead and let me continue playing on the hope I would lose and then they wouldn't have to steal my winnings. This is BS and I won't be playing at INETBET ever again. This is the same rogueish behavior as silver oak and the other RTG casino's on the rogue list. And please use my real name when sending me an Email.. sheesh.. BTW, the coupon stated real series slot machines were included in playthrough, That is all I played. and once they told me i had to play rudoplh.. that is all I played.
Dear Dan,
I am very sorry to have to inform you that your withdrawal made earlier today has been denied.
With the coupon you claimed CFTVQ the wagering was specifically and only for play on certain games
Unfortunately you have played excluded games prior to meeting the wagering on correct games.
As per the terms and conditions surrounding our bonuses any play on a disallowed game will result in all winnings being declared void.
I have therefore returned your deposit and bonus to your account to play through on correct games.
Once again I am very sorry to be the bearer of this news, however the terms were very clear for the redemption of this coupon.
Please let us know if we can be of any further assistance in this or any other matter.
Kind regards.
CSR Lynn
iNetBet Accounts
Dan,
DCPAM and Nifty both told you that if you infact played a game that was not included in the promotion, all winnings would be voided. It should not have come to as a surprise to you.
Inet did the right thing, they did give you back your deposit and bonus to let you have another try to play only the games included in the promotion. Please don't think I am coming at you with an attitude here, because I am not.
Take your deposit and bonus and go back at it, I wish you the best of luck, and hope you are able to make another withdrawal.
All the best,
LH
Maybe so, but WHY did the reply from support before this indicate that all that was necessary was to move to the allowed game, and make WR. THIS was the time when the account should have been reset, NOT after 5 hours of further, and completely futile, play.
Do the terms specifically say the other games are EXCLUDED, or simply that they "don't count" towards WR.
When casinos mean "excluded", they should say so, rather than saying "doesn't count" as many do.
Poor communication has just lost them another player. This may NOT have happened had they reset the account after the FIRST query, rather than giving a bad impression by waiting till a withdrawal was submitted, giving the impression they simply hoped the player lost, and would never have known that winnings would never have been paid.
These chips are usually granted to introduce a new game(s), and tend to be free chips, rather than deposit bonuses, so what is with "the deposit and bonus have been returned........."
how did they do the right thing?? they should have done this in the first place in my original email... Why did they first send this email to me upon inquirey into what is happening?? Should they not have confiscated my money to begin with instead of letting me go ahead and continue playing?? And your just probably another shill for INETBET.. i never once mentioned they returned my money and my bonus.. you somehow magically knew that?? You probably have been ripped off also and just do not care.. or you are a shill for inetbet..
Dear Daniel,
Thanks for your mail.
The coupon you are playing in a 'Rudolph Slots match', you need to play the correct games for the playthrough to move.
If there is anything else we can help you with please let us know.
Regards,
CSR Luke
iNetBet Support
Code: CFTVQ
*Can only play Rudolphs Revenge, Santa Strikes Back, Return of the Rudolph. Any play / winnings gained on excluded games with monies including a bonus or part thereof will result in all winnings being void. Must wager deposit and bonus 20x. Max bonus $50.