INET playthrough not changing

pokerdan

Senior Member
PABaccred
Joined
Jul 6, 2010
Location
LA
I just lost 100.00 towards my playthrough req's on inetbet and nothing has changed,, it still says 830.00.. anyone know why this happening,, feels like a scam to me. And they apparently have no live chat>>
 

colly

Senior Member
PABaccred
PABnononaccred
PABinit
MM
Joined
Mar 27, 2001
Location
sydney
Suggest you firstly check whether you are playing a game not on the list for that bonus as the bonus types have some very specific slot game requirement(expand the Real series link under the coupon details)-usually the cause.

If not the above and it is an error in the system -These guys don't scam so if it is a genuine malfunction they will track the play and fix.

Give them a little time to respond and try the nice approach ("there appears to be an error in the playthorugh counter -could you take alook please- followed by details of your play)before getting angry and throwing around scam accusations to the support staff;)

Cheers
 

dcpam39

Dormant account
Joined
Nov 12, 2006
Location
East Coast
The same thing happened to me and it was because i was playing a game not listed under the bonus coupon to my chagrin.

Keep in mind, if this in fact what happened, all winnings are void, and you will be reset to your original deposit.

Pam
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I just don't understand for the life of me why some members start posting accusations of cheating etc without having the common decency to wait for an explanation from the casino.

It will almost certainly turn out to be the result of playing ineligible games, which is the player's fault entirely. Yet, it's the casino who cops the public insults.

It happens way too much - member has issue, sends email, then comes straight over here to post about it! An Accredited Casino should at least be given an opportunity to investigate. If you're not happy with the outcome, then by all means post away.

Some people really need to get a grip.
 

pokerdan

Senior Member
PABaccred
Joined
Jul 6, 2010
Location
LA
yes you guys are correct. It is only for the rudolph slot machine. The playthrough did not get reset.. Just have to play that game to get the playthrough lowered.. Thanks.. hopefully if I get through playthrough they don't try and say since I played another slot machine I cant collect..It isn't like I went to video poker or something
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
Nifty29: I just don't understand for the life of me why some members start posting accusations of cheating etc without having the common decency to wait for an explanation from the casino.
Well, for me, I know if a casino is accredted and "all that" you shouldn't have to
1. Chase down your deposits (as in the other thread)
2. Email for days on trying to find your deposit since there is no phone # or live chat
3. All games should be allowed as a few other casinos allow where you do not have to hunt and search to find just what is "allowed" to play with your own monies.


4...need I go on???

.
 
Last edited:

colly

Senior Member
PABaccred
PABnononaccred
PABinit
MM
Joined
Mar 27, 2001
Location
sydney
Well, for me, I know if a casino is accreidted and "a;; that" you shouldn't have to
1. Chase down your deposits (as in the other thread)
2. Email for days on trying to find your deposit since there is no phone # or live chat
3. All games should be allowed as a few other casinos allow where you do not have to hunt and search to find just what is "allowed" to play with your own monies.


4...need I go on???

.

Can't agree with you on this one but as you say its your pref as is your right- don't think it has any bearing on accreditation though.
1 and 2- I think the deposit issue is an aberration and they did answer the reasons for reply delays- the no live chat has been written about ad nauseum - for many of us it is not an issue as the response times are generally fast.
3. As the bonuses are tailored by group and clearly stated in the offer and again in the reedem coupon sectiion "hunt down"and "search" is not really required just a look .

4- Nope (LOL)

Cheers
 

pokerdan

Senior Member
PABaccred
Joined
Jul 6, 2010
Location
LA
I never said they cheated. I said i felt it was a scam, which it turned into. They emailed me explaining that I needed to play the rudolph themed slot machine to meet the playthrough requirements and the reason my playthrough wasn't changing was because i was playing a game not on the list for playthrough requirements, and I should go ahead and play the other games. i went ahead and played the rudolph game for 5 hours until i cleared the bonus and tried to withdraw 400.00. i received this email today. Why don't you please explain to me how they never mentioned I had violated anything until i actually tried to cash out. They went ahead and let me continue playing on the hope I would lose and then they wouldn't have to steal my winnings. This is BS and I won't be playing at INETBET ever again. This is the same rogueish behavior as silver oak and the other RTG casino's on the rogue list. And please use my real name when sending me an Email.. sheesh.. BTW, the coupon stated real series slot machines were included in playthrough, That is all I played. and once they told me i had to play rudoplh.. that is all I played.

Dear Dan,

I am very sorry to have to inform you that your withdrawal made earlier today has been denied.

With the coupon you claimed CFTVQ the wagering was specifically and only for play on certain games
Unfortunately you have played excluded games prior to meeting the wagering on correct games.

As per the terms and conditions surrounding our bonuses any play on a disallowed game will result in all winnings being declared void.
I have therefore returned your deposit and bonus to your account to play through on correct games.

Once again I am very sorry to be the bearer of this news, however the terms were very clear for the redemption of this coupon.
Please let us know if we can be of any further assistance in this or any other matter.

Kind regards.
CSR Lynn
iNetBet Accounts
 

pokerdan

Senior Member
PABaccred
Joined
Jul 6, 2010
Location
LA
INETBET confiscated all my winnings and wont pay me. Rogue behavior and misleading carnival tricks. They should have told me this in first email but waited in case I lost. all the sites that play tricks with players should be avoided. i really have a feeling that people that have stated they have won and cashed out humongous amounts from inetbet are people that work for their site, because i am feeling SilverOak casino all over again. The coupon clearly staed that real series video slots were included in the terms. And they made me believe that although all real series slots were included, the only game that would count towards playthrough was rudolph. It is fine that they did this to me because it is one more site I can cross off my list. At least I only had $400.00 stolen from me. Just having to deal with this kind or cheap marketing pranks is annoying as hell and really frustrating to say the least.

The first Email informed me why my playthrough wasn't changing, with no warning at all that my winnings would be confiscated. Here is first email,

Dear Daniel,


Thanks for your mail.

The coupon you are playing in a 'Rudolph Slots match', you need to play the correct games for the playthrough to move.

If there is anything else we can help you with please let us know.

Regards,

CSR Luke
iNetBet Support


OK...........................

So i go ahead and play the correct games.. I play for 4-5 hours and cashout out 400.00 and then receive this email:

Dear Dan,

I am very sorry to have to inform you that your withdrawal made earlier today has been denied.

With the coupon you claimed CFTVQ the wagering was specifically and only for play on certain games
Unfortunately you have played excluded games prior to meeting the wagering on correct games.

As per the terms and conditions surrounding our bonuses any play on a disallowed game will result in all winnings being declared void.
I have therefore returned your deposit and bonus to your account to play through on correct games.

Once again I am very sorry to be the bearer of this news, however the terms were very clear for the redemption of this coupon.
Please let us know if we can be of any further assistance in this or any other matter.

Kind regards.
CSR Lynn
iNetBet Accounts

LOL
LMAO.. I love this part "the terms were very clear for the redemption of this coupon", If the terms were sooo clear, why did this happen??? If the terms were clear I wouldn't have had $400.00 stolen from me ahhaahah
 

LHofsdal

Ueber Meister
MM
Joined
Jan 9, 2010
Location
NY
I never said they cheated. I said i felt it was a scam, which it turned into. They emailed me explaining that I needed to play the rudolph themed slot machine to meet the playthrough requirements and the reason my playthrough wasn't changing was because i was playing a game not on the list for playthrough requirements, and I should go ahead and play the other games. i went ahead and played the rudolph game for 5 hours until i cleared the bonus and tried to withdraw 400.00. i received this email today. Why don't you please explain to me how they never mentioned I had violated anything until i actually tried to cash out. They went ahead and let me continue playing on the hope I would lose and then they wouldn't have to steal my winnings. This is BS and I won't be playing at INETBET ever again. This is the same rogueish behavior as silver oak and the other RTG casino's on the rogue list. And please use my real name when sending me an Email.. sheesh.. BTW, the coupon stated real series slot machines were included in playthrough, That is all I played. and once they told me i had to play rudoplh.. that is all I played.

Dear Dan,

I am very sorry to have to inform you that your withdrawal made earlier today has been denied.

With the coupon you claimed CFTVQ the wagering was specifically and only for play on certain games
Unfortunately you have played excluded games prior to meeting the wagering on correct games.

As per the terms and conditions surrounding our bonuses any play on a disallowed game will result in all winnings being declared void.
I have therefore returned your deposit and bonus to your account to play through on correct games.

Once again I am very sorry to be the bearer of this news, however the terms were very clear for the redemption of this coupon.
Please let us know if we can be of any further assistance in this or any other matter.

Kind regards.
CSR Lynn
iNetBet Accounts

Dan,

DCPAM and Nifty both told you that if you infact played a game that was not included in the promotion, all winnings would be voided. It should not have come as a surprise to you.

Inet did the right thing, they did give you back your deposit and bonus to let you have another try to play only the games included in the promotion. Please don't think I am coming at you with an attitude here, because I am not.

Take your deposit and bonus and go back at it, I wish you the best of luck, and hope you are able to make another withdrawal.

All the best,
LH
 
Last edited:

Tengil

Senior Member
Joined
May 4, 2006
Location
Finland
I never said they cheated. I said i felt it was a scam, which it turned into. They emailed me explaining that I needed to play the rudolph themed slot machine to meet the playthrough requirements and the reason my playthrough wasn't changing was because i was playing a game not on the list for playthrough requirements, and I should go ahead and play the other games. i went ahead and played the rudolph game for 5 hours until i cleared the bonus and tried to withdraw 400.00. i received this email today. Why don't you please explain to me how they never mentioned I had violated anything until i actually tried to cash out. They went ahead and let me continue playing on the hope I would lose and then they wouldn't have to steal my winnings. This is BS and I won't be playing at INETBET ever again. This is the same rogueish behavior as silver oak and the other RTG casino's on the rogue list. And please use my real name when sending me an Email.. sheesh.. BTW, the coupon stated real series slot machines were included in playthrough, That is all I played. and once they told me i had to play rudoplh.. that is all I played.

Dear Dan,

I am very sorry to have to inform you that your withdrawal made earlier today has been denied.

With the coupon you claimed CFTVQ the wagering was specifically and only for play on certain games
Unfortunately you have played excluded games prior to meeting the wagering on correct games.

As per the terms and conditions surrounding our bonuses any play on a disallowed game will result in all winnings being declared void.
I have therefore returned your deposit and bonus to your account to play through on correct games.

Once again I am very sorry to be the bearer of this news, however the terms were very clear for the redemption of this coupon.
Please let us know if we can be of any further assistance in this or any other matter.

Kind regards.
CSR Lynn
iNetBet Accounts

Do you have that email? If they really said that then they should pay. Otherwise its just a no lose situation for them. Edit: saw your post in the screenshots thread.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Dan,

DCPAM and Nifty both told you that if you infact played a game that was not included in the promotion, all winnings would be voided. It should not have come to as a surprise to you.

Inet did the right thing, they did give you back your deposit and bonus to let you have another try to play only the games included in the promotion. Please don't think I am coming at you with an attitude here, because I am not.

Take your deposit and bonus and go back at it, I wish you the best of luck, and hope you are able to make another withdrawal.

All the best,
LH


Maybe so, but WHY did the reply from support before this indicate that all that was necessary was to move to the allowed game, and make WR. THIS was the time when the account should have been reset, NOT after 5 hours of further, and completely futile, play.

Do the terms specifically say the other games are EXCLUDED, or simply that they "don't count" towards WR.

When casinos mean "excluded", they should say so, rather than saying "doesn't count" as many do.


Poor communication has just lost them another player. This may NOT have happened had they reset the account after the FIRST query, rather than giving a bad impression by waiting till a withdrawal was submitted, giving the impression they simply hoped the player lost, and would never have known that winnings would never have been paid.

These chips are usually granted to introduce a new game(s), and tend to be free chips, rather than deposit bonuses, so what is with "the deposit and bonus have been returned........."
 

pokerdan

Senior Member
PABaccred
Joined
Jul 6, 2010
Location
LA
how did they do the right thing?? they should have done this in the first place in my original email... Why did they first send this email to me upon inquirey into what is happening?? Should they not have confiscated my money to begin with instead of letting me go ahead and continue playing?? And your just probably another shill for INETBET.. i never once mentioned they returned my money and my bonus.. you somehow magically knew that?? You probably have been ripped off also and just do not care.. or you are a shill for inetbet.. :)

Dear Daniel,

Thanks for your mail.

The coupon you are playing in a 'Rudolph Slots match', you need to play the correct games for the playthrough to move.

If there is anything else we can help you with please let us know.

Regards,

CSR Luke
iNetBet Support
 

pokerdan

Senior Member
PABaccred
Joined
Jul 6, 2010
Location
LA
Maybe so, but WHY did the reply from support before this indicate that all that was necessary was to move to the allowed game, and make WR. THIS was the time when the account should have been reset, NOT after 5 hours of further, and completely futile, play.

Do the terms specifically say the other games are EXCLUDED, or simply that they "don't count" towards WR.

When casinos mean "excluded", they should say so, rather than saying "doesn't count" as many do.


Poor communication has just lost them another player. This may NOT have happened had they reset the account after the FIRST query, rather than giving a bad impression by waiting till a withdrawal was submitted, giving the impression they simply hoped the player lost, and would never have known that winnings would never have been paid.

These chips are usually granted to introduce a new game(s), and tend to be free chips, rather than deposit bonuses, so what is with "the deposit and bonus have been returned........."

Exactly.,. why the hell did support not confiscate my money immediately when I asked them what was going on? Why did they lead me to believe everything was fine and just go ahead and play rudolph?? LOL.. whatever.. it's not right..
 

pokerdan

Senior Member
PABaccred
Joined
Jul 6, 2010
Location
LA
Here is my original question sent to them through their feedback feature since they do not have live chat. BTW, not having live chat should have been a red flag to me that this casino was a bad place to play.

my original question:
I just lost over 100.00 to my playthrough req's on a bonus and nothing has changed.. I have been checking it for over an hour and it hasn't moved from 830.00 required playthrough??

There first response: which should have been there second response prior to me playing for 4-5 hours and then attempting a cash out. At least they got my name correct in this first email.
Dear Daniel,

Thanks for your mail.

The coupon you are playing in a 'Rudolph Slots match', you need to play the correct games for the playthrough to move.

If there is anything else we can help you with please let us know.

Regards,

CSR Luke
iNetBet Support


The next email after finally playing and winning:
Dear Dan,

I am very sorry to have to inform you that your withdrawal made earlier today has been denied.

With the coupon you claimed CFTVQ the wagering was specifically and only for play on certain games
Unfortunately you have played excluded games prior to meeting the wagering on correct games.

As per the terms and conditions surrounding our bonuses any play on a disallowed game will result in all winnings being declared void.
I have therefore returned your deposit and bonus to your account to play through on correct games.

Once again I am very sorry to be the bearer of this news, however the terms were very clear for the redemption of this coupon.
Please let us know if we can be of any further assistance in this or any other matter.

Kind regards.
CSR Lynn
iNetBet Accounts
 

pokerdan

Senior Member
PABaccred
Joined
Jul 6, 2010
Location
LA
I have been playing online for 16 years and have seen this same stuff over and over again. I can care less what anything else thinks.. i was just posting this to vent my frustration and alert people that this can happen to them as well. I will not be posting a P.A.B. because I never have and never will. It is each player's responsibility to find where they want to play and who they trust. any casino that has no live chat and finds reasons to steal player's money is a rogue casino. INETBET is a rogue casino in my personal opinion and i will never play there ever again. they should have informed me that I would not be paid upon my first inquiry as to why my playthrough was not changing, and instead chose to let me continue playing on the hope I would lose and continue depositing money. i guarantee you that thye would have found some other reason to not pay me had I played the rudoplh slot machine 100% instead of moving to lucky tiger a few times. By the way, the playing I did on the other slots was all losses anyways. And I just don't see why it should matter anyways, unless they are able to manipulate the payouts based upon a certain promotion. No other sites besides RTG have these hidden traps in their bonus coupons. I had previously done something similar at jackpot capital and they immediately informed me to let me know the situation and didn't confiscate any of my winnings at all.
 

colly

Senior Member
PABaccred
PABnononaccred
PABinit
MM
Joined
Mar 27, 2001
Location
sydney
The terms are quite clear- both in the fact of what you could play and the consequences of playing disallowed games- you really can't blame the casino if you didn;t read very clearly stated and easily found terms.

It is the casinos responsibility to clearly state and easily locate terms- they did this, It is your responsibility to read and apply them!

I recall from your earler post(your post 2 in this thread) that you were aware of a risk and that you were hoping it wouldn't be noticed- you can't really claim you weren't aware it was a possibility.

Sorry you feel disgruntled but I really don't think you can blame the casino on this one

Cheers
Colly
 

LHofsdal

Ueber Meister
MM
Joined
Jan 9, 2010
Location
NY
how did they do the right thing?? they should have done this in the first place in my original email... Why did they first send this email to me upon inquirey into what is happening?? Should they not have confiscated my money to begin with instead of letting me go ahead and continue playing?? And your just probably another shill for INETBET.. i never once mentioned they returned my money and my bonus.. you somehow magically knew that?? You probably have been ripped off also and just do not care.. or you are a shill for inetbet.. :)

Dear Daniel,

Thanks for your mail.

The coupon you are playing in a 'Rudolph Slots match', you need to play the correct games for the playthrough to move.

If there is anything else we can help you with please let us know.

Regards,

CSR Luke
iNetBet Support


UHMMMMMMMMMMM HELLOOOOOOOOOOOOO, you posted it in your post. It was in the e-mail that Inet sent to you. OHHHHHH I forgot I am magic, what a bunch of BS.

A SHILL for the casino, Please, give me a damn break!

If you used a promotion, the EXCLUDED games are there and visable to you under the coupon tab. It list the games that are INCLUDED in the promotion and the games that are EXCLUDED from the promotion. It is there in black and white. But oh wait...... This is coming from a SHILL.

Take for what it is, they could have just taken your deposit and refunded that, but they didn't, they gave you back your deposit with the bonus.

I can't help it if you didn't read the terms, but this SHILL knows that Inet is pretty clear on the games that are included and excluded from the promo codes.

LH

PS. Before you call someone a SHILL you better know who you are calling because I am not one to stand for it. I will come back at ya like a F'en pitbull going into battle.
 

pokerdan

Senior Member
PABaccred
Joined
Jul 6, 2010
Location
LA
Wow,, they just emailed me this: Very rude behavior from a casino


You need to take responsibility for your own actions instead of blaming others. As I say we have returned both your deposit and bonus so that you can meet the wagering on correct/allowed games.
 
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