But you seem to think everyone knows there are things you can do. Just because the previous poster has belonged here since 2009 doesn't mean she knew anything about chargebacks. Remember when you were new at online gaming...I'm absolutely possitive you didn't know some things you know now.
Yes, I did think you had zero tolerance for chargebacks, it's the way you post I guess which led me to believe that. You post a lot to people about making chargebacks and not being able to play online anymore, when you do that it leds me to the conclusion that you have zero tolerance for chargebacks. Now I know that you think each case should be taken on it's merit.
But again, you have to think of a newbie playing online, s/he sees a double charge or multiple charges, says to themselves wtf? My first instinct would be to contact casino, if they didn't help out of provide help in any way, my next instinct would be chargeback. You can't really dog people for doing this, it's a natural instinct within people when they get stolen from, to retrieve their funds.
I agree with Chuchu 100% this really needs to be addressed and discussed. I would love to see a thread containing casinos/Bryan/members discuss this. Kenos case really bothered me, he was so afraid of doing chargebacks (I believe because he listened to people here) he ended up losing thousands, that's not right. And even though his case was high profile and supposidly the chargebacks won't affect his online gaming, we really don't know for sure right now. And why should he get a free pass, and newbies shouldn't? Just because his case was discussed in length? I'm thinking about newbies compaired to him.
I wonder if this indeed could be brought up in a conference?
Well, firstly I agree that when I was a newb I didn't know everything that I do know. However, I would think being a member for almost 3 years would create a reasonable timeframe to be aware of such things, considering they are discussed fairly frequently in the forum. In the recent case, my objection isn't necessarily based on the member's "ignorance" of the consequences of chargebacks, but rather the fact that they have not given the casino time to make it right. The casino is not being difficult, in fact they have promised to refund the money no arguments. It could, in factm result in the member being re-imbursed twice, and I'm sure they won't be returning the extra money (I hope that wasn't their intent...I've seen it done before).
The more I think about it, the less I think being a newb or a veteran is even relevant. If the casino is happy to refund, and provides a timeframe, then the player should refrain from action until that deadline passes. Once it does, go and chargeback.....although it might be better to make one more contact in case they have lost that processor like rushmore did, in which case they should offer to send the amount via ewallet or bank wire....if they don't, then chargeback. Whether you're a newb or not, it is basic common sense.
The reason keno gets a "pass" is because he went about things in the right way. In fact, IMO he gave them too much leeway given the operator involved. I'm sure that his bank has procedures when fraud is involved that surpass the 60 day deadline etc....I know my bank does.
You will also find that the instances in which I voice an objection to chargebacks almost always involve a member trying to use chargebacks as a first line solution, instead of allowing the casino to make things right. Nobody should get a pass for that IMO. Of course, there is then people like Babs who use it as a tool to make their gambling free...these are the people who should be drawn and quartered.
In most cases, I'm actually trying to tell the member how serious CB's are and that they are endangering their future gambling endeavours.
Most casinos take a zero tolerance approach to past chargebacks at other casinos because it is time consuming and, in the end, not always clear whether the player was innocently trying to recover stolen funds or "doing a Babs". At the end of the day, it is a huge risk and the time and effort trying to sort it out may not be economically viable. It's kind of a catch-22 actually, because if they are a low roller, the time and effort costs more than the potential profit, and if they are a high roller, the risk of allowing large transactions is very high given their history. So, you can see why casinos just say "bugger it" and just have a zero tolerance blanket approach. I'm not saying it is fair, but they are a business and they need to protect their profits like any other.
I take the point of VWM about UK card players. What I don't get is why all non-US players don't use ewallets exclusively, as it removes any issues involving processor descriptors and there is no need to consider chargebacks. Also, you can upload using bank accounts etc which incur less fees. The 30 day wait is obviously a "ass-covering" timeframe for the casino, and I would be VERY surprised if the refunds actually took any longer than 14 days. Yes, payouts to cards can take 2-5 days, but remember this is a dispute and the casino would have to request the refund in a different way to the processor, I can accept it may take longer. If it were 14 days with no news, I would be getting worried, and possibly even have dispute forms sent out so that when the 30 days lapses I am ready to go.
I'll make this point once again. The (accredited) casinos involved here ARE being totally responsive in resolving the situations, and are to a large extent at the mercy of their processor. In saying that, I do have to wonder why CWC has continual issues with their processors when Inetbet (also in UK) seems to have no problems whatsoever. Maybe some new blood is needed in the financial department at CWC?
), promotion queries, etc.
