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BetFred..what a COLASSAL waste of my time

Discussion in 'Online Casinos' started by dionysus, Nov 8, 2012.

    Nov 8, 2012
  1. dionysus

    dionysus can turn wine into water CAG MM

    I'm a Canucklehead
    The chat is long, so the gist...Can i get the welcome bonus? Insanity ensues lol

    Hello James,

    Thank you for contacting Betfred Casino Support.

    As requested...

    08:49:49 [name] account
    08:50:00 [name] bood morning
    08:50:02 [Louise W] Hello, welcome to Betfred online Live Support. My name is Louise W, how may I help you?
    08:50:07 [name] I'm sorry, I foget my account name ty
    08:50:10 [name] hi louise
    08:50:15 [name] This email is not visible to you.
    08:50:21 [name] james xx dec x
    08:51:17 [Louise W] may i have your mothers maiden name please
    08:51:23 [name] x
    08:51:33 [Louise W] x is your user name
    08:52:25 [name] ty, i thought it was, my pw must be wrong hmm
    08:53:18 [Louise W] i can't see that you are blocked in any way
    08:53:37 [name] i just used the pw retrive tool
    08:53:41 [name] it sent me a new one
    08:53:45 [name] but it doesnt work
    08:54:10 [name] Oops! Something went wrong.

    There was an error trying to log you in. Please check your username and password.
    08:54:18 [Louise W] i can give you a temporary password if you like
    08:54:27 [name] sure, xx is fine
    08:54:35 [Louise W] one moemnt please
    08:54:41 [name] ty
    08:56:35 [Louise W]
    Can you log in with the password xx please.

    To change your password go to the website and sign in
    once signed in click on my account
    then go to password, this will be under the poker tab.

    I'm afraid it wouldn't let me reset it to xx sorry

    08:57:24 [name] Oops! Something went wrong.

    There was an error trying to log you in. Please check your username and password.
    08:58:04 [name] acct:xx pw: xx
    08:58:05 [name] no go
    08:59:31 [Louise W] can you try again now please
    09:00:18 [name] im in ty ;)
    09:00:43 [Louise W] Is there anything else that I can help you with?
    09:01:02 [name] yes, kindly
    09:01:10 [name] i see i havent taken the welcome bonus
    09:01:16 [name] 100% on my deposit of 50
    09:01:20 [name] is this correct?
    09:02:38 [Louise W] I can't see that you have however this is for new players only and you have been with us for sometime now
    09:03:22 [name] i see
    09:03:33 [name] upon opening a game, it says not allowed in my jurisdiction
    09:03:42 [name] is there a way of knowing what games i cant play
    09:07:46 [name] also, i cant find anywhere in the terms about a time frame for the welcome bonus, only that it's first second and third deposits..does that mean i dont get any of them?
    09:08:14 [Louise W] you should be able to play on any game
    09:08:30 [name] I can't, it says not allowed in my jurisdiction
    09:08:36 [name] for example, Star Trek
    09:08:58 [Louise W] please click here for the terms of the bonus you are referring to please
    09:09:48 [Louise W] can you plaese try resetting your reouter. this will give you a new IP address and you should be able to play
    09:09:57 [name] I read them but I didnt see the part where it says I must claim it right away, only on my first deposit
    09:10:37 [name] Are you certain its my router? I know most casinos do not allow Canadians to play that particular software (why, I dont know lol)
    09:11:28 [Louise W] we accept casino player from Canada you should be able to play
    09:11:47 [name] the other games open fine
    09:11:54 [name] just not that particular software
    09:12:10 [name] as mentioned, its the same at other casinos too, i think theyre called IGT games
    09:12:12 [name] maybe VMS
    09:12:30 [Louise W] we use IGT games
    09:12:57 [name] ya, even say, betvictor, bet365 etc, same thing; you can play anything BUT IGT
    09:13:01 [name] you get a pop-up
    09:13:53 [name] it says "wagering for this game is not legal from your jurisdiction"
    09:16:12 [Louise W] is it possible for you to send s screen shot of this message please can you send it to This email is not visible to you.
    09:17:10 [Louise W] we will then look into this further for you
    09:17:13 [name] sure, ty
    09:17:28 [name] to the other question, i read the Ts and Cs, and still cant find that 'time frame'
    09:18:12 [Louise W]
    The bonus shall expire within 10 days after acceptance of the bonus. If wagering has not been completed by then, the entire bonus balance (bonus + winnings) shall be removed.

    09:18:45 [name] right
    09:18:54 [name] but i havent accepted the bonus yet; i havent deposited
    09:20:13 [Louise W] please be aware that this bonus is for new players only
    09:21:03 [name] right, but where does it say that part
    09:23:19 [name] I'm still looking, and cant find that anywhere no matter how many time I read the terms lol
    09:24:44 [Louise W] this is a welcome bonus for new players for their first deposit into casino (chips) i can see you have deposited into your chip balance 65CAD in 2010 this means you aren’t eligible for the bonus
    09:25:26 [name] lol, thats why i asked you way back in chat
    09:26:18 [name] according to the cashier, i havent mad a deposit into the casino
    09:26:32 [name] Please Select the search criteria
    TodayYesterdayLast Week
    View Statement

    My Summary

    Date Bet Ref W/P/S Stake Bet Type Event/Market Selection Hcp Price Result Status Total Stake Return
    No items found matching your search criteria. Please try again.
    09:27:02 [Louise W] the deposit was in 2010
    09:27:18 [name] yes, i checked back all the way to jan 1 2010
    09:28:30 [name] which date, ill double check in the cashier
    09:29:34 [Louise W] 2010-11-17
    09:30:01 [Louise W]
    2010-11-17 01:41:54 - deposit casino/download FundTransfer CAD65.00 approved

    09:31:02 [name] This webpage is not available
    Google Chrome could not load the webpage because 195.244.xxx took too long to respond. The website may be down, or you may be experiencing issues with your Internet connection.
    Here are some suggestions:
    Reload this webpage later.
    Check your Internet connection. Restart any router, modem, or other network devices you may be using.
    Add Google Chrome as a permitted program in your firewall's or antivirus software's settings. If it is already a permitted program, try deleting it from the list of permitted programs and adding it again.
    If you use a proxy server, check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server, adjust your proxy settings: Go to the wrench menu > Settings > Show advanced settings... > Change proxy settings... > LAN Settings and deselect the "Use a proxy server for your LAN" checkbox.
    Error 118 (net::ERR_CONNECTION_TIMED_OUT): The operation timed out.
    09:31:11 [name] bad page or no such page
    09:32:29 [name] typing in the date: Nov 17 2010-nov 18 2010:No items found matching your search criteria. Please try again
    09:32:31 [Louise W] All i can suggest is to deposit and you may be awarded a bonus. if not come onto chat and we will see if there is anything due on your account for you
    09:32:52 [name] lol, and if there isn't? I'd deposit and not get a bonus lol
    09:33:35 [Louise W] you can still possible play ouce we have looked into the issue you are having with our games
    09:34:12 [name] right, but I'm iterested in the 100% deposit bonus, I don't really want to deposit my first time without the bonus
    09:34:40 [name] then support could say 'oh, sorry 100% is FIRST deposit only' later
    09:36:02 [Louise W] we have may other bonuses available in casino. For details of our latest promotions please click here
    09:36:48 [name] lol, yes, but this doesnt really address the 100% bonus and whether I will get it; it's silly to deposit because i 'might' get a bonus
    09:37:02 [name] the question would be, if i depsoit today, would I receive the 100% bonus
    09:40:08 [Louise W] if you deposit now i can offer you the bronze monthly reload bonus and i can see whether it is added for you. if not i can add it for you
    09:40:28 [name] whats is the bronze reload bonus?
    09:41:08 [Louise W] please click here for more information.
    09:41:38 [name] so if I deposit $50, I'd receive $50?
    09:42:10 [Louise W] yes but you have to wager 20 times that
    09:42:22 [name] same as the welcome bonus
    09:42:47 [Louise W] yes
    09:43:03 [name] sounds good, thank you
    09:43:10 [name] casino only correct (ie slots)
    09:43:52 [Louise W] yes
    09:44:02 [name] and my last question, I promise (and thank you very much for your patience)
    09:44:40 [name] If depositing in CAD, do I play and withdraw in CAD or does somehwere along the way do I need to convert it to Euro, like the sportsbook
    09:46:00 [Louise W] your slots should come up in your account currency. if you play poker then it will possible be in USD, Sports book should convert its self to your currency
    09:47:06 [name] great, ty so much, I'll need 15 min to run to my corner store for a pre-paid CC; should I leave chat open, or just come back on to live chat?
    09:48:16 [Louise W] plaese come back on and ask for Louise :)
    09:48:36 [name] ty, kindly forward a copy of this chat transcript This email is not visible to you.
    09:48:37 [name] ty
    09:50:34 [Louise W] yes no problem :)

    If you require any further assistance, please feel free to contact us again at This email is not visible to you., or by Live Chat 24 hours a day, 7 days a week.

    Kindest regards

    Louise W

    Ok, so I ran to the store, bought a CC, come home
    And? Yup..locked out
    Back to live chat:

    (don't know why they sent it so garbled, sorry)

    Hi James, welcome to Betfred Online Live Support. How may I help you? 214340135904
    betfred 2012-11-08 09:08:16 xx gerards hi gerard 214340135904
    betfred 2012-11-08 09:08:25 xx gerards trying to deposit with my pre-paid credit card 214340135904
    betfred 2012-11-08 09:08:36 xx gerards problem, is, it has an expiry date, not a start date 214340135904
    betfred 2012-11-08 09:09:10 gerards xx no problem noramally ;) 214340135904
    betfred 2012-11-08 09:09:16 gerards xx normally* 214340135904
    betfred 2012-11-08 09:09:25 xx gerards what do i type in lol 214340135904
    betfred 2012-11-08 09:09:36 gerards xx expiry date that s all 214340135904
    betfred 2012-11-08 09:09:45 gerards xx and cvc ofcourse 214340135904
    betfred 2012-11-08 09:09:56 xx gerards great, trying now 214340135904
    betfred 2012-11-08 09:10:11 gerards xx If any issue you know where to find me James 214340135904
    betfred 2012-11-08 09:10:58 gerards xx Thank you for contacting Betfred! Enjoy the rest of your day and good luck with your games. If you require further assistance please do not hesitate to contact us. Our team is available 24 hours every day. 214340135904
    betfred 2012-11-08 09:10:58 xx gerards theres no blank spot for state 214340135904
    betfred 2012-11-08 09:11:05 xx gerards *start 214340135904
    betfred 2012-11-08 09:11:41 gerards xx I don t understand what you mean James apologies 214340135904
    betfred 2012-11-08 09:12:02 xx gerards Operation R is suspended for account with ID PF910897! 214340135904
    betfred 2012-11-08 09:12:16 gerards xx One moment please, whilst I review your account details... 214340135904
    betfred 2012-11-08 09:12:59 gerards xx I can see that security blocked the account and sent you an email for documents 214340135904
    betfred 2012-11-08 09:13:47 xx gerards lol, so after spending over an hour in chat, running to the store and buyig a CC making sure everything was good to deposit, now I'm blocked? 214340135904
    betfred 2012-11-08 09:14:28 xx gerards i just got off with support not 10 minutes ago 214340135904
    betfred 2012-11-08 09:16:59 xx gerards I see, so instead of just honouring the statement support made not 15 minutes ago, I'm blocked and suspended 214340135904
    betfred 2012-11-08 09:17:22 xx gerards please forward this chat to my email as well; I can't wait to share this in the forum 214340135904
    betfred 2012-11-08 09:17:27 xx gerards This email is not visible to you. 214340135904
    betfred 2012-11-08 09:17:51 gerards xx Is there anything else I can help you with? 214340135904
    betfred 2012-11-08 09:18:47 xx gerards after forwarding the chat transcript, I dont think there will ever be anything I will need from BetFred, ty 214340135904
    betfred 2012-11-08 09:20:05 gerards xx Thank you for contacting Betfred! Enjoy the rest of your day and good luck with your games. If you require further assistance please do not hesitate to contact us. Our team is available 24 hours every day. 214340135904
    betfred 2012-11-08 09:20:19 xx ty, chat has been forwarded? 214340135904
    betfred 2012-11-08 09:21:28 gerards xx No 214340135904
    betfred 2012-11-08 09:21:57 xx are you forwarding it? 214340135904
    betfred 2012-11-08 09:22:14 gerards xx Yes why not 214340135904
    betfred 2012-11-08 09:22:25 xx gerards lol, I dont know, I was just asking 214340135904
    betfred 2012-11-08 09:22:48 gerards xx ok Is there anything else I can help you with? 214340135904
    betfred 2012-11-08 09:23:50 xx gerards no, thank you, just waiting for the transcript 214340135904
    betfred 2012-11-08 09:23:55 gerards xx Thank you for contacting Betfred! Enjoy the rest of your day and good luck with your games. If you require further assistance please do not hesitate to contact us. Our team is available 24 hours every day.
  2. Nov 8, 2012
  3. dionysus

    dionysus can turn wine into water CAG MM

    I'm a Canucklehead
    (lol, yes, I know I spelled 'colossal wrong) :p
  4. Nov 8, 2012
  5. Nate

    Nate Ueber Meister CAG webmeister

    Betfred have been doing this for a while - They did the same to me last year when i deposited. I must of lost over 1200 Pounds and then my account was locked midway through the session. You are fortunate this happened before you started playing.

    Aaron, the rep assured us he would try to streamline the verification process. Maybe send him a PM and he might be able to assist,

    Its a VERY frustrating experience given that you intend to deposit :mad:

    2 people like this.
  6. Nov 8, 2012
  7. dionysus

    dionysus can turn wine into water CAG MM

    I'm a Canucklehead
    For sure; I was quite happy to give them my money lol
    Asking for docs before I even contemplated WDing seems silly and not owning a scanner it's far too much headache to get docs and CC scans in prior to playing (especially since I didnt even use one yet). All in all, they came across as far more more trouble than they seemed worth
    1 person likes this.
  8. Nov 8, 2012
  9. JuicyFruit

    JuicyFruit Non-Gambler

    IT Consultant
    Homeward Bound
    I share your pain.

    When I opened an account with Nordicbet a couple of years ago, before I could even make a deposit (with a debit card), my account was blocked.

    The reason? They wanted docs, DNA, my cat as hostage, my first born, etc. etc. before they would allow me the privilege of playing at their casino.

    Never had this happen before - or since - at any of the numerous casinos I play at.

    So, like your experience with BetFred, I felt Nordicbet came across as far more trouble than was worth.

    So I closed my account, to be sent a fantastic email along the lines of .... if you ever dare try to open an account with us again, or any of our associated casinos, there will be big trouble in little China. :eek:

    And all because the Lady likes Milk Tray......I mean, and all because the lady decided it was more trouble than it was worth.

    Some casinos don't seem to want genuine players. Oh well. Their loss. :p
  10. Nov 8, 2012
  11. dionysus

    dionysus can turn wine into water CAG MM

    I'm a Canucklehead
    Yup, someone else can have our money lol
  12. Nov 8, 2012
  13. dionysus

    dionysus can turn wine into water CAG MM

    I'm a Canucklehead
    FYI conversely jf I wded at Nordic with out docs lol
  14. Nov 8, 2012
  15. Betfred

    Betfred Dormant account

    Casino Manager
    Hi Dionysus,

    Firstly, apologies for the unnecessary runaround caused by what appears to be a number of faults in your account and website. I think there is also some confusion over bonuses, too, as IGT games sit on the Games tab and the 100% welcome is the bonus associated with Casino (which is purely Playtech content).

    Please PM your account details and I'll look into it and see what caused the problems and, of course, allow you to play and enjoy one of our bonuses.


    1 person likes this.
  16. Nov 8, 2012
  17. dionysus

    dionysus can turn wine into water CAG MM

    I'm a Canucklehead
    Thank you for responding Aaron. I was aware the 100% bonus was for slots (as I indicated during the chat session and had confirmed by live chat); while chatting to live chat, I was perusing the games side as well.
    I'm not sure what the errors are. I'm not disputing it's not possible I once deposited in 2010 (it's 2 years ago, I simply can't recall nor swear), but a deposit does definitely not reflect in my cashier. And I didn't understand the concept of live chat first saying I hadn't taken the welcome bonus, yet was only for 'new' players...not a reflection of depositing, but rather time frame.
    I'd be interested in depositing. However, I'd be curious as to whether the account would still be locked and documents required. I will PM you my account now
    Thank you.
  18. Nov 8, 2012
  19. dionysus

    dionysus can turn wine into water CAG MM

    I'm a Canucklehead
    Well, apparently, I still need to send in documents and seeing as the CC is disposable (one time use, non-reloadable pre-paid) and wouldn't even be the same CC that I'd now have to send a scan of as the one I would be using in the future to deposit, it seems rather pointless; I'd constantly be running to a Kinko's to send scans.
    Anyway, as I said, more headache than value.
  20. Nov 8, 2012
  21. Seventh777

    Seventh777 RIP Roy

    Builder, mainly renovations.
    Planet Tharg, dark side, where nothing grows.

    Has to be the worse case of misinformation i`ve ever seen from a CS.

    1). Even though most ISP`s use dynamic IP`s nowadays they will give you the same IP address no matter how long left on the lease when you turn router off.

    2). Do it properly and see what happens tonight when you go to bed, start>run>type cmd, and press ok>type ipconfig>screenshot or type down your IP>type ipconfig /release, turn off router. Next day boot up router when it has assigned you an IP address, see if it is the same one.

    3). Even if it did give you another IP address it will still be a Canadian IP, thus curing nothing.

    4). No matter what, the MAC number of your Router is static and can never be changed, unless ofc you are being extremely naughty ;).

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