I make ONE deposit at an RTG casino and this is what happens.

[skiny]

Charged twice for one deposit. The exact same amount, 7 seconds apart.


11/27/2012 15:28:12 MY EXPRESS SHOPPING ON CEBU PH $-26.14

11/27/2012 15:28:05 ROME - C +1-877-294-36CY $-26.14

And the best part is, I put enough money on my card for two purposes. One was not gambling.

I didn't think I had to include enough for these guys to charge me twice.

I've been making deposits just fine with Microgaming, Playtech and 3Dice for as long as I can remember without a problem and I make ONE deposit at an RTG casino and get charged twice.

 

[secret2]

Charged twice for one deposit. The exact same amount, 7 seconds apart.


11/27/2012 15:28:12 MY EXPRESS SHOPPING ON CEBU PH $-26.14

11/27/2012 15:28:05 ROME - C +1-877-294-36CY $-26.14

And the best part is, I put enough money on my card for two purposes. One was not gambling.

I didn't think I had to include enough for these guys to charge me twice.

I've been making deposits just fine with Microgaming, Playtech and 3Dice for as long as I can remember without a problem and I make ONE deposit at an RTG casino and get charged twice.

This has happened to me too, on RTG....a few times.

I have had a couple of emails back and forth and back...and no further 'forth'..about this to an RTG. It's the "processor"..and so on..

 

[bsilva028]

i nver got charged on rtg deposites

 

[skiny]

This has happened to me too, on RTG....a few times.

I have had a couple of emails back and forth and back...and no further 'forth'..about this to an RTG. It's the "processor"..and so on..

I'm not sure some people understand how stubborn I am.

There's very little I take sitting down.

 

[rockycatt]

did you get two credits by chance like was it a hicup thing

 

[skiny]

did you get two credits by chance like was it a hicup thing

How do you hiccup and charge someone twice?

I'm pretty sure charging someone's credit card is an involved enough process to know you're doing it more than once.

 

[secret2]

I'm not sure some people understand how stubborn I am.

There's very little I take sitting down.

I have asked and had a reply from a certain RTG casino and they said they would look into it, they did but it was not to my satisfaction.

I replied to this casino that I am not happy and that I am worried that if I deposit again, that my 'funds for other casino play' would be depleted.

I have not heard back from them to the further question from myself, that there is a problem in the cashier section box, after making a deposit that, 'We have detected a duplicate transaction", that appears in a pink-shaded script.

I am willing to go further with this, with you...

Edit: They didn't reply

 

[just play]

Charged twice for one deposit. The exact same amount, 7 seconds apart.


11/27/2012 15:28:12 MY EXPRESS SHOPPING ON CEBU PH $-26.14

11/27/2012 15:28:05 ROME - C +1-877-294-36CY $-26.14

And the best part is, I put enough money on my card for two purposes. One was not gambling.

I didn't think I had to include enough for these guys to charge me twice.

I've been making deposits just fine with Microgaming, Playtech and 3Dice for as long as I can remember without a problem and I make ONE deposit at an RTG casino and get charged twice.

Since your not from USA just send them a screenshot or copy and paste of the duplicate. Can't they credit your card back?

 

[secret2]

Since your not from USA just send them a screenshot or copy and paste of the duplicate. Can't they credit your card back?

I am from the USA and this has happened to me. I am not ready yet, to say which casino this is, until I receive a satisfactory reply from the casino about their processor/s.

It does not matter where the player is from.

 

[just play]

I am from the USA and this has happened to me. I am not ready yet, to say which casino this is, until I receive a satisfactory reply from the casino about their processor/s.

It does not matter where the player is from.

I meant...don't non USA players have more options than us? This has also happened to me, with casinos, processors, non gaming places over the years. Thankfully I have always received my money back, sometimes it would take up to a week.

Gambling is supposed to be fun isn't it? I am so jealous of people from other countries because of all the casinos they can play at, but now it seems people from other countries are getting shafted just like USA people, it's really strange lately.

 

[skiny]

I meant...don't non USA players have more options than us? This has also happened to me, with casinos, processors, non gaming places over the years. Thankfully I have always received my money back, sometimes it would take up to a week.

Gambling is supposed to be fun isn't it? I am so jealous of people from other countries because of all the casinos they can play at, but now it seems people from other countries are getting shafted just like USA people, it's really strange lately.

This doesn't happen to me but then I don't play with RTG casinos.

All other transactions say the casino name beside them on my transaction record. If RTG casinos are using some iffy processors that use fake company names for players who aren't really supposed to gamble, that's fine.

I'm allowed to gamble. There's no reason for these casinos not to use the same methods that all the other brands do for my deposits. There's no reason not to have a casino's name beside the transaction.

 

[just play]

So, have you been emailing or live chatting with this casino? Have they given you a response yet?

Oh and the casinos or processors CAN put the money back on your prepaid card if they want to, I've had it done.

 

[secret2]

This is all well and good but the problem is why does this happen?

I am trying to understand this.

This has only happened at one RTG casino that I play at and a reputable one, at that.

 

[just play]

Not sure Secret.

Hopefully someone with knowledge of why it happens will come along.

I just hope you and Skiny get this sorted in a timely fashion.

 

[Stovetopp]

As they say s$%^# happens
This has happened twice to me but problem was resolved in 2 minutes as
I did not start playing until I checked

Was RTG since its the only one we can play at being in the freeest country in the universe
Beware Iraq , Afghanistan now Egypt, Burma You will be free to bitch and moan but you wont be allowed to spend your money where you want exscept pay it all to the govt

 

[skiny]

So, have you been emailing or live chatting with this casino? Have they given you a response yet?

Oh and the casinos or processors CAN put the money back on your prepaid card if they want to, I've had it done.

I'm told to wait 24 hours for a response.

I'm not sure I like being told in chat "People make a lot of 25 dollar deposits so it could have been anyone and it shows $24.99 on our side."

Yes but I only make them at casinos that show the casino name beside the transaction and I don't make the exact same size deposit twice in 7 seconds flat.

This is all well and good but the problem is why does this happen?

I am trying to understand this.

This has only happened at one RTG casino that I play at and a reputable one, at that.

This one was supposed to be reputable. I guess I'll find out if it should be.

As they say s$%^# happens
This has happened twice to me but problem was resolved in 2 minutes as
I did not start playing until I checked

Was RTG since its the only one we can play at being in the freeest country in the universe
Beware Iraq , Afghanistan now Egypt, Burma You will be free to bitch and moan but you wont be allowed to spend your money where you want exscept pay it all to the govt

The cashier shows one deposit. My card balance and transaction history shows 2.

 

[Nifty29]

Of one thing you can be sure.

It is almost certainly NOT the casinos fault, and until they identify the exact transaction they can't request the processor to reverse it.

I think some people forget that the operator does NOT have direct access to either the transactions nor the funds right away.....they must request a trace etc from the processor and it takes time.

The reasons for it could be:

1. The processor is deliberately double dipping. The legit transaction ONLY will be paid to the casino, the other one they keep. It won't show on the casino cashier screen or backend either.

2. There was a communication error between cashier and processor, resulting in the actual charge being sent twice. In this case its a software problem which RTG need to fix.

3. A mix up occurred at the processor, resulting in your transaction being associated with two merchant accounts instead of one.

There are probably many other reasons.

Regardless, you need to give the casino TIME to sort it. If you don't hear back in 24 hrs, which is reasonable, then PM the rep. If he doesn't respond with a gameplan in 24-48 hrs, then submit a PAB. You know the drill skiny. Expecting everything to be fixed right away, which seems to be your angle, is never going to happen and is unreasonable.

It's great that you warn others....it is the good thing about CM...but it is also our responsibility to be reasonable and allow sufficient time for the casino to solve your problem....which I'm sure they will being accredited.

I notice the legit descriptor...."ROME"....I hope it is no connection to Rome Casino

TBH, the live chat rep doesn't seem to know sh*t from clay, especially with the comment about it being 24.99, which anyone who has been around 5 mins would know means $25. Still, I never bother using live chat for these kinds of issues, as one normally either gets referred to the cashiers and asked to email, or even worse, gets wrong or misleading information. IMO live chat is usually only good for simple stuff like passwords, boni (let's see if VWM is reading ), promotion queries, etc.

I hope all involved get their money back ASAP. Remember,there's always a chance the second transaction won't convert to a purchase anyway and drop off your card within 3-5 days.

 

[skiny]

Of one thing you can be sure. It is almost certainly NOT the casinos fault,

It's the casino's responsibility to facilitate the transactions between me and the casino. I don't choose the processor. The casino does. And it's looking to me like RTG casino's aren't being very responsible with their choices of processors. If the processor they chose did this on purpose, it's the casino's fault. If the processor they chose does this by accident on a regular basis, it's the casino's fault. I take responsibility for my actions. But the mistakes we make aren't as important as willingness to take responsibility and the solutions we provide for them.

Expecting everything to be fixed right away, which seems to be your angle, is never going to happen and is unreasonable.

My "angle" is that I was charged twice tonight for a single transaction, one of which doesn't even show up in the cashier and left my prepaid card short for something else that had nothing to do with gambling. Now I have to wait and go back out to reload it. Suffice it to say, I wasn't very impressed.

I notice the legit descriptor...."ROME"....I hope it is no connection to Rome Casino

I thought Rome was Top Game. I wouldn't play a Top Game casino if you paid for it.

 

[Nifty29]

It's the casino's responsibility to facilitate the transactions between me and the casino. I don't choose the processor. The casino does. And it's looking to me like RTG casino's aren't being very responsible with their choices of processors. If the processor they chose did this on purpose, it's the casino's fault. If the processor they chose does this by accident on a regular basis, it's the casino's fault. I take responsibility for my actions. But the mistakes we make aren't as important as willingness to take responsibility and the solutions we provide for them.



My "angle" is that I was charged twice tonight for a single transaction, one of which doesn't even show up in the cashier and left my prepaid card short for something else that had nothing to do with gambling. Now I have to wait and go back out to reload it. Suffice it to say, I wasn't very impressed.



I thought Rome was Top Game. I wouldn't play a Top Game casino if you paid for it.

Whoa......you're putting the cart before the horse aren't you?

Who from the casino said they would not take responsibility and resolve the issue. Completely unreasonable.

Why do you think casinos are having to change processors all the time? It's because, when an issue continues to occur, they DO IT to stop it happening.

Unfortunately, in the world of international credit card processing, like in any other business, there are good ones and bad ones. You don't know who the bad ones are until things go pear shaped. If they knew they were bad beforehand, they wouldn't use them because it costs the casino time and money.

Saying that it is the casinos fault because they chose that processor is silly. Anyway, until we know where the problem lies, its not really the issue.

IMO you're pissed at them, and fair enough, and trying to make a stink when you haven't given them a chance to fix it. Nobody is disagreeing that it sucks.

Problems can and will happen with transactions over the net. It's how the operator deals with it that dictates whether it is a big one or a small one.

 

[skiny]

Whoa......you're putting the cart before the horse aren't you?

No.

Who from the casino said they would not take responsibility and resolve the issue. Completely unreasonable.

Nobody yet.

Why do you think casinos are having to change processors all the time? It's because, when an issue continues to occur, they DO IT to stop it happening.

It shouldn't be happening "all the time." And RTG casinos seem to have a lot more trouble with it.

Unfortunately, in the world of international credit card processing, like in any other business, there are good ones and bad ones. You don't know who the bad ones are until things go pear shaped. If they knew they were bad beforehand, they wouldn't use them because it costs the casino time and money.

I don't have to change the businesses I deal with on a regular basis. I make sure the businesses I deal with are reputable ones.

Saying that it is the casinos fault because they chose that processor is silly. Anyway, until we know where the problem lies, its not really the issue.

The problem lies with the kinds of processors that RTG casinos are developing a reputation for using. This isn't an isolated incident for RTG casinos and after hundreds of deposits with 3Dice, Microgaming and Playtech it hasn't happened. It took one deposit at an RTG casino.

IMO you're pissed at them, and fair enough, and trying to make a stink when you haven't given them a chance to fix it. Nobody is disagreeing that it sucks.

If I was really trying to make a stink you'd know which casino it was. I think the problem goes beyond one RTG casino.

Problems can and will happen with transactions over the net. It's how the operator deals with it that dictates whether it is a big one or a small one.

Exactly. I'm still waiting to see how this one will be dealt with.

 

[Mousey]

This doesn't happen to me but then I don't play with RTG casinos.

All other transactions say the casino name beside them on my transaction record. If RTG casinos are using some iffy processors that use fake company names for players who aren't really supposed to gamble, that's fine.

I'm allowed to gamble. There's no reason for these casinos not to use the same methods that all the other brands do for my deposits. There's no reason not to have a casino's name beside the transaction.

You mean you're not accustomed to making regular transactions at Chang's Exotic Italian Shoes & Online Basket Making Service?

 

[maphesto]

It's even the beginning of Rome's phone number... Which RTG casino is this?

 

[rockycatt]

OK so if what you say is 100and 10% true then call the bank[ YOU ] admit to owning one of the charges and suggest that the second was a [hicup] =duplicate charge / why should eather a honest or crooked processer object to that

case closed I M H O

 

[just play]

I never bother using live chat for these kinds of issues, as one normally either gets referred to the cashiers and asked to email, or even worse, gets wrong or misleading information. IMO live chat is usually only good for simple stuff like passwords, boni (let's see if VWM is reading ), promotion queries, etc.

Here's the problem. If this is an accredited casino the live chat SHOULD know about any issue that comes about.

I pointed this out in another thread, not everyone that plays online knows about CM, if these casinos are accredited by CM, they have a high standard set on them. These people who don't know about CM (and we all were one of these people at one time) don't know about contacting a rep, all they know is to contact live chat, email, or whatever.

IMO live chat/email/cashier all should know what's going on, NOT just a rep at a forum. No disrespect to Bryan, it just bothers me because as I said, all or 99% of us didn't know about CM when we started. We are more fortunate.

 

[maxd]

IMO live chat/email/cashier all should know what's going on, NOT just a rep at a forum. No disrespect to Bryan, it just bothers me because as I said, all or 99% of us didn't know about CM when we started. We are more fortunate.

+1 to that. I'm seeing more and more situations where CS is completely clueless -- no doubt some call center in Rhajistan -- but the rep argues that that shouldn't be a problem because they know how to handle things. These are often affiliate managers who are simply hired to be the company's forum presence and have no real connection to the casino/casino group beyond their "hired gun" status. The real issue is that it's basically the casino company sluffing off it's CS duties because that's an expensive line item and they'd rather not pay it. End result: they save some $$$, some middle manager at the casino gets a pat on the back for being a clever little penny-pincher and everyone else down the line gets crappier service. And when things go pear-shaped the casino peeps can self-righteously blame the aff manager instead of taking responsibility for creating the f***ed-up situation in the first place.