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Resolved I entered the wrong address at RIZK casino

Discussion in 'Casino Complaints - Non-Bonus Issues' started by wolfarch, Dec 10, 2016.

    Dec 10, 2016
  1. wolfarch

    wolfarch Newbie member

    Occupation:
    win
    Location:
    germany
    Hi Guys,

    I opened account Rizk casino over 1 month ago.I withdrawal 50-100 euro and not want to me any verify but I did wtihdrawal 1000 euro 3 days ago.Rizk want to me documents for verify.I did send all documents.


    starting problem with my adress...

    I was write old adress when was open account.Rizk say,you have to proof your old adress.I say why important this...I did send my offical document,national ID,neteller account screenshot and adress on letter and I did write code when accoun opened send my phone...

    I trust Rizk casino but RIZK IS THIEF...

    I deposit over 2500 euro total withdrwal 500-600 euro and don t pay my money.

    I play long time online casino and bets,bet365,32red,betsson,guts,bwin etc...

    I dont never this

    I advise don t play rizk casino DON T PAY MONEYT
     
  2. Dec 10, 2016
  3. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    No disrespect but you really don't want to jump in here with posts, comments and accusations as you have done.

    Rizk are 100% trustworthy and have an EXCELLENT reputation and are not thieves

    The request for documentation is standard across the casino industry and most if not all (excluding bookmakers sites) will ask for valid ID documents at some point.

    They stand a very good chance of being Casino of the year 2016, your approach is totally wrong.

    They have a very active and helpful casino rep who is always here to help resolves issues.

    My advice would be to edit your OP and make it more friendly (minus the BS accusations) and then drop him a private message!

    http://www.casinomeister.com/forums/members/captain-rizk.html

    Ps: Could be way off the mark but I also smell a rat with your OP ;)
     
  4. Dec 10, 2016
  5. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    I can't see how you can justify calling this theft as Rizk (like any other casino) reserve the right to verify your address and identity at any stage. Small withdrawals you may get away with, but anything over €1000 will make them more likely request documentation.

    You state you gave your old address to Rizk - why was this?
     
  6. Dec 10, 2016
  7. tommy2guns

    tommy2guns Newbie member

    Occupation:
    clerical officer
    Location:
    lanarkshire
    i play rizk all the time i sent my documents and they approved within the hour i recently withdrew £850 without any problems so there are not thiefs 1 of best casinos i have played at to be honest.
     
  8. Dec 10, 2016
  9. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    Hi Wolfarch, we pay everyone that can pass their kyc process that we have to abide by. Send me a PM with your email address and I guarantee you that if we can prove and process your documentation then you will be paid.

    On this you have my word.
     
  10. Dec 10, 2016
  11. wolfarch

    wolfarch Newbie member

    Occupation:
    win
    Location:
    germany
    I see firstly this.I dont think any problem.Online casino sent sometimes letter or anything,I didn t want to see my family.also I did wirete now adress if I know...


    But I say,I did send offical my document,I will send national ID and my adress at this card and send letter.

    everything is ok why I can t change my adress.

    I am thinking how can I proof my old adress,what can I find...

    Sorry guys,I din t want to say bad things for rizk casino but this not fair
     
  12. Dec 10, 2016
  13. crikeym8

    crikeym8 Full Member PABnoaccred

    Occupation:
    retired
    Location:
    Moorabbin
    Look mate. I for one hate casinos who seem to think that requesting documents that are far in excess of Malta Gaming Authority legislation And in most cases are in breach of our privacy laws should be avoided and some here are accredited and they request docs as condition to receive the advertised signup bonuses. Which they fail to inform until after your deposit. That being said.

    I found Risk to be more th a n flexible and understanding when I first withdrew and docs where requested. In fact I'd have to say that if you provide them with what they ask It's a simple process. Yea. Sometimes address, numbers etc change or are outdated depending when you join. Provide updates info and ask them to call you. I've read Malta gaming regs from back to front. They are reasonable. The demand for photo I'd only is a direct result of tough anti terror laws. As many countries take lead with identity sharing ie Aust,UK,USA, Germany, Holland and most first world countries then it's only going to get harder in the future not easier. Even Australia demands photo I'd from it's citizens even thou it's not legal requirment it's just accepted.I
     
  14. Dec 10, 2016
  15. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    Do I understand you correctly? You registered with an out of date address? One that wasn't current and one that you cant prove?

    Please send me that PM. If the above is correct then I need to speak to our compliance department.
     
  16. Dec 10, 2016
  17. crikeym8

    crikeym8 Full Member PABnoaccred

    Occupation:
    retired
    Location:
    Moorabbin

    Well you need to consider if you trust the region in which casino is registered. Aussies see UK Or many Euro casino and feel secure. Just ask casino to never sms or send you snail mail. If your worried your missus will find out u like a punt.
     
  18. Dec 10, 2016
  19. subsoil

    subsoil Full Member

    Occupation:
    public service
    Location:
    Germany
    @OP no offense but i guess you are from germany so i have an advice for you: Use the support on the rizk website. They have a german speaking agent so if you get him, you can explain your problem better.
     
  20. Dec 10, 2016
  21. wolfarch

    wolfarch Newbie member

    Occupation:
    win
    Location:
    germany
    Captain Rizk interest me,I hope solution my problem.

    rules is rules ok.

    But only mistake I did write old adress When oppened my rizk account.

    I ask only,I can t proof old adress or not find document,what will happen.I did send all offical my document.I am germany citizen and I live at here...What can I do,I don t know really...
     
  22. Dec 10, 2016
  23. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    i find it strange that you cant proof your old address.
    i have lived in 3 diffrent countries but i am pretty sure i could still get documents about every address from
    the day i was born :)
     
  24. Dec 10, 2016
  25. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    Wolfarch as I mentioned in my PM I can't guarantee that I can sort this out due to your registration inaccuracy. If we can find a way to solve it we will BUT be aware that this is now a situation that had to follow regulatory and EU money laundering guidelines.
     
  26. Dec 10, 2016
  27. nutnut

    nutnut Senior Member

    Occupation:
    IP consultant
    Location:
    england
    Not that strange at all, not that easy to find documents for old address I have none.

    Anyway if casino is happy letting him deposit £2000+ then why have a issue paying him winnings?

    If what OP says is true they should pay him. He has every right to be annoyed.
     
  28. Dec 10, 2016
  29. wolfarch

    wolfarch Newbie member

    Occupation:
    win
    Location:
    germany
    I will send correct adress and national ıd card and neteller account screenshot.

    I did send what did want...

    I think don t send my money rizk casino.

    I will write what will happen
     
  30. Dec 10, 2016
  31. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    maybe the op didn't want his family to know he was gambling?
    and wrote an old address,,,,lets not judge. he does mention something about his family.

    but if he can prove his identity with where he lives now and has picture id why is it still a problem?
    and he is who he says he is...

    its...a couple of thousands...not millions....

    just my opinion.

    i know the captain will do everything to give him his money....
     
  32. Dec 10, 2016
  33. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Its def not easy to find documents to an old address. I dont have any.

    Maybe he wasnt paying attention, ive done this exact thing lmao

    Anyways, im sure you will get your money its just a friggen address issue.

    Also, stating you trust rizk but they are a thief makes zero sense
     
  34. Dec 10, 2016
  35. wolfarch

    wolfarch Newbie member

    Occupation:
    win
    Location:
    germany
    Last post for me

    FAIRPLAY



    I entered the wrong address at RIZK casino: c782ba4683.jpg,Dec 10, 2016 I entered the wrong address at RIZK casino: c782cdad73.jpg,Dec 10, 2016 I entered the wrong address at RIZK casino: c782eb8dc5.jpg,Dec 10, 2016 I entered the wrong address at RIZK casino: c78304ad0b.jpg,Dec 10, 2016 I entered the wrong address at RIZK casino: c7830cbeb0.jpg,Dec 10, 2016
     
  36. Dec 10, 2016
  37. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Sorry but we had threads before where a casino would not pay because someone had an incorrect phone number on registration.

    In this case the OP deliberately put an old address which is same as just making up an address on registration.

    Its clear in every casinos terms that you provide correct information. Its easy to make a mistake and maybe put a wrong letter in postcode or something. I have done it myself. But in this case the OP put a totally different address he no longer stayed at.

    Anyone that gambles knows you have to pass KYC. How anyone can hope to pass when theyve gave an address they do not stay at and have no proof of i will never know.

    Why people have the idea its okay and the casino should pay i do not know.
     
  38. Dec 10, 2016
  39. nutnut

    nutnut Senior Member

    Occupation:
    IP consultant
    Location:
    england
    Total crap your address proves nothing, as long as you prove who you say you are a casino should always pay, the address has no impact on a persons existent.
     

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