Resolved I entered the wrong address at RIZK casino

[mrshyguy]

The OP probably doesn't quite appreciate how fortunate they are that rizk and the captain will go that extra mile to get this sorted for him and they will probably get their money.

Try this stunt at one of the hundreds of less reputable establishments and my guess is you can say goodbye to your winnings. I personally think signing up with an old address is very unwise and likely to lead to situations like this. I do, however, think it would be unfair to deny winnings unless the casino were also prepared to return all deposits.

ive got say that this is spot on slotter999 it dosnt get much of a better comment on this situation as this.

 

[Steviedoo]

Stop saying they don't want to pay you. Stop posting trying to convince us. We all know the captain and Rizk.

you deliberately put in some address when registering and at this point we don't know if it was an old address or made up....either way..

And if you don't get paid we in this forum will know it's not because Rizk is being rogue it's cuz something is just not right with your situation.

And SLOTTER999 is right you don't know how lucky you are it's the captain and Rizk casino.

 

[mac72]

This is what is wrong these days and not specifically in this instance or indeed with this operator:

Those that want to "try it on" from customer or operator side seem to have the following positions open to them:

1) Bad Customers can make premeditated mistakes hope to win and get paid but then use the fallback position when this doesn't work or they've done their money of "i did something wrong, sorry but as i couldn't win give me my money back" to create a possible positive outcome with a no lose position for themselves.

2) Bad Operators can take the position of "the customer has done something wrong lets let him play away, if he loses fine, if he ends up ahead we will bring up the past infraction and deny payment, worst case scenario we have to give deposit back" again hoping for a positive outcome with a no lose position for themselves.

The rules should be the rules and neither of the above should be let occur.

It is up to players and operators to abide by the rules, if you make a genuine mistake the moment you realize it you should seek assurances on what the position going forward is.Up until you establish that position you are at the complete mercy of the operator you are with. If you establish that your mistake is grievous enough that it is not forgiven you simply have to pack up and move on (if you haven't been moved on already), you broke the rules and YOU have created a situation where you may well not get paid in future -The operator did not force that scenario upon you. If you get the "all clear" that should be the end of it, in essence it never happened and should never be used to deny payment (or indeed for any other purpose).

I have very little sympathy for the OP in this scenario IF indeed he did knowingly provide an address that was incorrect at the time of registration ( i'm sorry but i'm just not 100% sure on that,his English is not good and even Captain Rizk had to ask him to clarify that position). IF that's what he did he has left himself completely at RIZK's mercy and i don't think that if they decide in his instance its one they can't let go that they should feel under any obligation to pay him OR indeed refund his deposits.

I'm sorry wolfarch if you find that harsh but you obviously have been about a bit going by your screenshot and IF that's the way this happened you can hope that Rizk will grant you some special dispensation but don't imply that they are under obligation to as there is always the chance they may feel your using option 1 above. Again IF it is the case you did it deliberately you are coming "cap in hand" and if it was me sitting in their shoes taking the flak that you are throwing i'd just say "good luck and goodbye" so i think you approach was ill judged.

If it's the case that you don't have a gambling problem but just prefer you family not to know you do it (which is absolutely fine by the way) i would suggest in future you simply send an email to whatever operator you wish to use requesting that they confirm in writing the only form of communication you will receive from them is by email and that they undertake not to pass your details on to anyone else.That should keep your "guilty pleasure" strictly between you and them and you wouldn't have to break any rules.

@Tirilej i see no difference in the address issue by the way , to just make the "country" wrong even if all other details were correct (and i don't see where you even get that info) still makes the address incorrect,probably even more so as you may be trying to circumvent your own jurisdictions regulations.What next - 1 digit out on telephone number and you aren't speaking to the right person. How Rizk view the infraction on an individual basis is up to them but you could end up with "its ok for him why not me" scenario which was what i was pointing out. What would concern me is xxshepxx's comment that his registration was falsified by him to say "gibraltar" and "this still to this day cannot be changed" that this somehow may mean we in the UK aren't receiving the correct amount of point of consumption tax on his or anyone else's play who did the same thing. I would of thought it was simple enough to change the details but he seems to be saying that even when all that is done he can't receive funds to his bank etc. so something still isn't right.

 

[nutnut]

Nice to see the usual people jumping in to defend a casino because they "like it".

Whilst I agree he is impatience and a little rude in talking about the casino things are very simple.

1) Either accept his new address and pay him
2) Don't accept it and refund all his deposits since it's fraud

Why are some of you trying to justify only not paying him but not refunding his deposits, as usual the casino wants it both ways and this forum casino lapdogs think this is right. As someonelse pointed out several people opened up accounts pretending to be from a country they're not yet got their accounts updated fine, did they proof they was from a country they never even been too If not why not extend the same service to this guy?

 

[mac72]

Nice to see the usual people jumping in to defend a casino because they "like it".

Whilst I agree he is impatience and a little rude in talking about the casino things are very simple.

1) Either accept his new address and pay him
2) Don't accept it and refund all his deposits since it's fraud

Why are some of you trying to justify only not paying him but not refunding his deposits, as usual the casino wants it both ways and this forum casino lapdogs think this is right. As someonelse pointed out several people opened up accounts pretending to be from a country they're not yet got their accounts updated fine, did they proof they was from a country they never even been too If not why not extend the same service to this guy?

Why if it was "fraud" would they feel they would HAVE to refund him?? And IF he knowingly gave them a wrong address why would they HAVE to pay him?? HE left them option 3 (even if it was a mistake) which is "goodbye" coupled with "nothing".

If not why not extend the same service to this guy? - they are under NO obligation to.

And thats coming from someone who is as far away from being "a casino lapdog" as you could possibly get.

 

[nutnut]

Why if it was fraud would they feel they would HAVE to refund him?? And IF he knowingly gave them a wrong address why would they HAVE to pay him?? HE left them option 3 (even if it was a mistake) which is "goodbye" coupled with "nothing".

And thats coming from someone who is as far away from being "a casino lapdog" as you could possibly get.

Fraud means money goes back to where it belongs, not the casino pocketing it. The casino has no issue with him depositing thousands knowingly knowing he gave the wrong address.

If they choose option 3 they deserve all the crap hes throwing at them, but Rizk are smarter than that.

 

[mac72]

Fraud means money goes back to where it belongs, not the casino pocketing it. The casino has no issue with him depositing thousands knowingly knowing he gave the wrong address.

If they choose option 3 they deserve all the crap hes throwing at them, but Rizk are smarter than that.

COMPLETE and utter nonsense. You have just made my point about why refunds should not ever been seen as "obligatory" and i thank you for that.What your saying is that if he did something wrong he can't actually lose.

Just looked at your profile.Are you seriously an "IP consultant"?? I wouldn't consult you on what day of the week it is.

 

[nutnut]

COMPLETE and utter nonsense. You have just made my point about why refunds should not ever been seen as "obligatory" and i thank you for that.What your saying is that if he did something wrong he can't actually lose.

Just looked at your profile.Are you seriously an "IP consultant"?? I wouldn't consult you on what day of the week it is.

Utter nonsense in your opinion, the difference is if the player was trying to claim back his deposits because he admitted he used fake info, then I would side with the casino. Infct the player has won less than he has deposited so the fraud claim is bollocks.

As for your last remark you're clearly a bit slow as IP consultant has nothing to do with this topic, so next time you try to mock try to understand what you're mocking.

 

[mac72]

Utter nonsense in your opinion, the difference is if the player was trying to claim back his deposits because he admitted he used fake info, then I would side with the casino. Infct the player has won less than he has deposited so the fraud claim is bollocks.

As for your last remark you're clearly a bit slow as IP consultant has nothing to do with this topic, so next time you try to mock try to understand what you're mocking.

I don't even know what this means?????? fake info,less than he deposited ?? I clarified everything in my previous lengthy post with caveats.

And i'm not slow at all - i didn't say your job had anything to do with the subject matter at hand, merely that if you are a consultant handing out advice on anything, given your comments on this subject i wouldn't consult you on the day of the week.

 

[Jono777]

I wouldn't refund any bloody deposits,

If that's the case we can all go registering 'duff' or 'bogus' accounts play away totally risk free, win and get paid - bonus, win and don't get paid or lose still get dosh back.

No way, Hozay!

 

[paul7388]

Fraud means money goes back to where it belongs, not the casino pocketing it. The casino has no issue with him depositing thousands knowingly knowing he gave the wrong address.

If they choose option 3 they deserve all the crap hes throwing at them, but Rizk are smarter than that.

Noone knows entirely why OP used a wrong address.

But why if it was fraud would a casino return deposits.

A casino is a business the same as every other type of Business.

If i paid my insurance premiums for years and put in a false claim and was caught. i hardly think they would go you arent getting paid because of fraud but we we will give you all the premiums you paid back.

 

[colinsunderland]

Fraud means money goes back to where it belongs, not the casino pocketing it. The casino has no issue with him depositing thousands knowingly knowing he gave the wrong address.

If they choose option 3 they deserve all the crap hes throwing at them, but Rizk are smarter than that.

I'm certainly no casino lapdog as can be seen by my previous posts, but how exactly did Rizk know he gave an incorrect address? They certainly don't give that impression from the posts on here so far.

I actually think the casino should keep all the deposits, and usually I would expect a casino to refund deposits if taken in error, but not in this case. The OP gave false details at sign up. He deposited and played, knowingly breaching the terms and conditions. He paid for spins, got the spins. Now he's in a situation of his own making, that means he can't withdraw, entirely inkeeping with the terms and conditions he agreed to when he signed up. He could have changed his address at any point. He could have contacted the casino and informed them of his 'error' but he didn't. Now he's crying because they are asking him for proof of the details he gave when he signed up. Not just crying but accusing Rizk of being scammers. He is the dodgy one, not them. Now, if this was someone who had maybe signed up for the first time at once casino that could maybe be excused, but it isn't. This is someone who obviously has experience of casino's and knows roughly what they are likely to ask for when a withdrawal request is made.

I don't play at Rizk for a couple of reasons, but certainly I found them trustworthy and decent when I did play there and had good support from them.

If I was in charge of Rizk, I would block this guys account and tell him to take it to whichever gaming authority applicable to his country, and refuse to deal with him any more after his defamatory comments on here.

 

[nachhaltig]

So if I read the whole Thread correctly, it is still not clear, if the adress he registered with is a) his old adress or b) a kind of "fake-adress".

His english seems to be not the best, maybe thats one of the points which makes it hard for the Captain to resolve his problems.
Since I am from Germany, I would offer wolfarch to translate - my english isn't the best either, but maybe it will be easier for all of us what exactly is happening

Wolfarch, wenn du Hilfe beim übersetzen brauchst, meld dich.

 

[goatwack]

Players will always get defended on here as we are the underdog and already handicapped by the T&Cs, and the slots' in-built house edge.

But when a player is as indifferent to basic rules and then belittles the casino in public view, little sympathy can be had.

Apart from the questionable attitude of the OP, refunding the money would give them free reign to repeat this process elsewhere.

Not providing one's current address smacks more of 'guilty before proven innocent' rather than the other way round.

Also given the ridicule doled out to Rizk for daring to verify them makes me question whether they've tried this method many more times before and are actually used to inputting fraudulent details....

 

[Sovietsky]

Players will always get defended on here as we are the underdog and already handicapped by the T&Cs, and the slots' in-built house edge.

But when a player is as indifferent to basic rules and then belittles the casino in public view, little sympathy can be had.

Apart from the questionable attitude of the OP, refunding the money would give them free reign to repeat this process elsewhere.

Not providing one's current address smacks more of 'guilty before proven innocent' rather than the other way round.

Also given the ridicule doled out to Rizk for daring to verify them makes me question whether they've tried this method many more times before and are actually used to inputting fraudulent details....

Dunno if that is a so smart trick... Even if u get ur deposits back you still cant make a withdraw, so whats the point in doing that? You will most likley get blacklisted.

 

[mac72]

Dunno if that is a so smart trick... Even if u get ur deposits back you still cant make a withdraw, so whats the point in doing that? You will most likley get blacklisted.

But the point being made here and i hope i made it well enough is that if the worst case scenario becomes you will always get your deposit back your not guaranteed to win but your guaranteed never to lose ( and the same in reverse re the casino). There are plenty that will take those odds in "gambling land" but also in society as a whole and that fucks everything up for the rest of us.

 

[goatwack]

Dunno if that is a so smart trick... Even if u get ur deposits back you still cant make a withdraw, so whats the point in doing that? You will most likley get blacklisted.

I'm not a trickster so I don't know. Chances are that attempting to dupe casinos in various ways can only last so long before someone notices.

 

[Sovietsky]

But the point being made here and i hope i made it well enough is that if the worst case scenario becomes you will always get your deposit back your not guaranteed to win but your guaranteed never to lose. There are plenty that will take those odds in "gambling land" but also in society as a whole and that fucks everything up for the rest of us.

Your guaranteed never to lose.... you forgot to add also never able to win as well.

You are sending money back and forth and if u use neteller and have another currency you are just losing in the long run, lol.

Surely the crooks are smarter then that?

 

[mac72]

Your guaranteed never to lose.... you forgot to add also never able to win as well.

You are sending money back and forth and if u use neteller and have another currency you are just losing in the long run, lol.

Surely the crooks are smarter then that?

No you may well win, just imagine a scenario where the casino doesn't notice or decides to give you the benefit of the doubt, you get paid. Honestly guys this isn't rocket science we have a thread here entitled "free spins" this scenario if let mutate becomes the biggest free spin of all.

 

[goatwack]

"Have a free spin & free ride on us"

-Rizk Casino

 

[nutnut]

Are you all seriously being this blind.

Lets look at scenario

Player makes multiple accounts using many fake names and addresses to bonus abuse = Player banned and deserves to lose his deposits

Player makes one account only, using his real name and bank details but a fake address(for whatever reason) = ??????

The two are no way related, unless he had multiple accounts the casino should use common sense and update the correct address, in the past when signing up I've put fake phone number as I don't want spam, doesn't mean I deserve to lose my winnings when they take the deposits.

 

[goatwack]

Are you all seriously being this blind.

Lets look at scenario

Player makes multiple accounts using many fake names and addresses to bonus abuse = Player banned and deserves to lose his deposits

Player makes one account only, using his real name and bank details but a fake address(for whatever reason) = ??????

The two are no way related, unless he had multiple accounts the casino should use common sense and update the correct address, in the past when signing up I've put fake phone number as I don't want spam, doesn't mean I deserve to lose my winnings when they take the deposits.

Don't know why you are taking such issue with this, not everyone is going to agree with you, we have different perspectives on this and rightly so.

No one is saying the player is Charles Ponzi, the fact that they chose to submit false details and then blame Rizk for not hurrying up in payment is what rubs people up. In fact even when pointed out to them they insist on slagging Rizk off further.

I hardly ever play at Rizk, I have some blind loyalty towards LV as it turns out, and I'm mostly for the player in these scenarios. But in this instance the player is wrong and it goes beyond amending their details pre-cashout. Their attitude stinks and Rizk are well within their rights not to reimburse anything.

 

[chiya]

Why is it such a hard thing to believe that the OP does not have access to documents of his old address? Hell I registered at some casinos back in the day when I still lived with my parents. There's a chance that the said address is still in use at some older casinos I don't play at - but could potentially return to. If I did return to them, what would you expect me to do? Why can the player just not update his account address and prove that he lives there? Why must he prove where he used to live before when the account was made, BEFORE he can update his address? I sure as hell wouldn't be able to provide a single document that proved I once lived with my parents at Address X, because I never had a such document to begin with, and I would not be able to obtain this document from anywhere.

The situation is a bit different if he intentionally used an old address when he registered, but with the level of his English it's really hard to tell what he actually means to say. But in either case, he still -lived- there, and simply cannot prove it.

 

[colinsunderland]

Are you all seriously being this blind.

Lets look at scenario

Player makes multiple accounts using many fake names and addresses to bonus abuse = Player banned and deserves to lose his deposits

Player makes one account only, using his real name and bank details but a fake address(for whatever reason) = ??????

The two are no way related, unless he had multiple accounts the casino should use common sense and update the correct address, in the past when signing up I've put fake phone number as I don't want spam, doesn't mean I deserve to lose my winnings when they take the deposits.

I'm not blind at all. Player signs up using false details. Player crys and posts defamatory comments when found out.

You didn't answer how Rizk took his deposits knowing he used a false address? How do you even know that unless you have access to some information not on the thread?

 

[colinsunderland]

Why is it such a hard thing to believe that the OP does not have access to documents of his old address? Hell I registered at some casinos back in the day when I still lived with my parents. There's a chance that the said address is still in use at some older casinos I don't play at - but could potentially return to. If I did return to them, what would you expect me to do? Why can the player just not update his account address and prove that he lives there? Why must he prove where he used to live before when the account was made, BEFORE he can update his address? I sure as hell wouldn't be able to provide a single document that proved I once lived with my parents at Address X, because I never had a such document to begin with, and I would not be able to obtain this document from anywhere.

The situation is a bit different if he intentionally used an old address when he registered, but with the level of his English it's really hard to tell what he actually means to say. But in either case, he still -lived- there, and simply cannot prove it.

From what he posted it sounds like he registered using an out of date address, he even described it as a mistake.

But only mistake I did write old adress When oppened my rizk account.

Plus it was only a month ago, and this has presumably been going on a few days. Now I still have a few documents from my old address from almost 2 years ago, and a few from ones before that, but none that would satisfy KYC as all are more than 3 months old, but I certainly could have done KYC 3 - 4 weeks after moving. Not sure how things work in Germany but my final bills were sent out around 2 weeks after I moved for my utilities, had my most recent mobile bill, had statement saying mortgage had been paid off, letters from solicitor say house had sold, letter from internet provider stating my phone and broadband had been transferred from xx address to xx address. Had bank and credit card statements from the previous month showing my old address. All of those I still had 3-4 weeks after moving, a couple I still have now.

I don't know anyone who destroys every single bit of paperwork and bills within days of getting them and find it hard to believe someone who moved less than a month previously would destroy every bit of paperwork relating to the old address. So taking that into account, and what he wrote, I would say he used his old address when registering after he had moved. Of course thats taking on trust it is actually an old address and not a completely fake one.

I do understand what you're saying, but I bet you didn't live at your parents a month ago? Thats what makes the difference. I found out the other day my guts account was at my old address, took me 2 minutes to go into my account and change it. Don't see why the OP didn't do the same.