Resolved I entered the wrong address at RIZK casino

[Tirilej]

I do wonder though, I myself registered at Rizk when I lived in my old apartment, but have now moved and have a new adress as well, so if they require documents from me does that mean they can deny me my winnings? Cus that makes zero sense if they could do so (I assume there must be something else to this story).
People do move now and then and never had any issues with my new adress on any casinos so far.

Hell, I accidently put in wrong year on my birthday at betsafe, i sent docs and they fixed it for me, no problems at all.

You maybe can edit your address yourself on the website, or just send an email and they change it for you. You should get it changed everywhere though. It's important.

This case is different and it sounds like he just choosed an address. We all have documents of some kind.
They can't rizk their license so whatever happens I hope people here have as much sence to realize it's definately not to try and steal but to follow regulations.

 

[crikeym8]

If your winnings are not a contribution of a bonus added then I also agree with many here that it shouldn't matter and the purpose of the verification process isn't just for casinos security but also to avoid money laundering to fake accounts. If you provide official legal government documents that differ slightly then accounts should be updated accordingly and payments made. Casino accepted deposits using a credit card that they employed the visa or MasterCard secure code system that would have made casino very aware that the put haser was the registered owner of the card and now days names do matter on card purchases. And let's not kid anybody. The sole purpose of secure code is to protect casinos from. CHargebacks. Any buckshot that it's there to protect consumers is a frozen lie. But in Australia secure code is only applicable to each transaction that requires code to be added every purchase. That came into effect this year when MasterCard decided to give merchants the power to switch it on or off as they like and choose what methods they would inflict on customers.

 

[crikeym8]

You maybe can edit your address yourself on the website, or just send an email and they change it for you. You should get it changed everywhere though. It's important.

This case is different and it sounds like he just choosed an address. We all have documents of some kind.
They can't rizk their license so whatever happens I hope people here have as much sence to realize it's definately not to try and steal but to follow regulations.

Casino can place whatever rules they like on verification. But if they in any way breach the Malta Gaming Authority legislation or controvein your countries privacy act then they are invalid up untill acceptable legal discloser. Casinos have no furthers rights beyond that. PERIOD.

 

[Tirilej]

Casino can place whatever rules they like on verification. But if they in any way breach the Malta Gaming Authority legislation or controvein your countries privacy act then they are invalid up untill acceptable legal discloser. Casinos have no furthers rights beyond that. PERIOD.

What is wrong with you? Why that attitude in every post?

 

[interlog]

Casino can place whatever rules they like on verification. But if they in any way breach the Malta Gaming Authority legislation or controvein your countries privacy act then they are invalid up untill acceptable legal discloser. Casinos have no furthers rights beyond that. PERIOD.

How so when I am dealing with a Company registered and operating from Malta? It is their privacy laws that matter not the country the player happens to be from.

 

[mac72]

Rizk are anything but thieves...

I did something naughty, being from the UK when Rizk opened it's door I wanted a nosey, so signed up and put my location as Gibralter...Now I never thought it would cause me any issues due to the fact I wouldn't be playing as they didn't accept UK players.

Low and behold that changed, and I got my address etc sorted out with them, deposited a few times, and eventually won a decent amount that I wanted to withdraw. Several time the withdrawal was returned from their processor and neither me nor Rizk could figure out why.

A couple of week later and a few PM's to Captain Rizk on here and we had come to the conclusion that it was in fact down to my account being set up as someone from Gibralter, This still to this day cannot be changed so I cant withdraw to my bank account, I can use e-wallets no problem, and on that first instance they made an exception and dealt directly with the payment processor to get the funds to me.

Rizk could easily have said I falsified info when opening the account, and confiscated my winnings, but they didn't, they saw it for what it was, me being nosey, and saw I had made the effort to assure everything was fine before depositing.

So in short Rizk are an excellent outfit, if they are accusing the OP of something dodgy I'm more inclined to believe Rizk, I'm guessing the 'old' address has an account at it aswell?

I don't get this,apart from the fact that you knowingly falsified your details in the first place if your account is set up as if your address is Gibraltar ("and to this day that cannot be changed") but you are actually in the Uk permanently how does that work from a Point of Consumption tax perspective.

 

[Jasminebed]

to the OP:

If the old address was YOUR old address, did you use it to verify at any of your other casinos? They may be able to provide you with a digital copy of whatever proof of address

Unless it was something like your childhood address, or the apartment you lived in in 1985. (I actually use that one for some online sites that will never require money, just a sign-up to access something I want to see).

I had a little problem with an online casino which I registered at with an email address with my old ISP. It got sorted eventually, even though I did not have access to the old address to reply, lol.

People move, and move countries even. People make mistakes and typos.

But if Rizk is unable or unwilling to verify the player due to possible fraud or money-laundering, the only real alternative is they return all deposited amounts (minus the one pay-out) to the deposit method.

OP, if you EVER lived at that address, I would do my utmost to get a copy of it. Contact old landlords, or maybe old tax returns? Surely you change your address with your bank and/or credit cards. I'll admit once or twice I may have not did it the first month I moved.

 

[lockinlove]

But if Rizk is unable or unwilling to verify the player due to possible fraud or money-laundering, the only real alternative is they return all deposited amounts (minus the one pay-out) to the deposit method.

.

I was going to say this pretty much.

If the address doesnt get sorted, deposits need to be returned. If it does get sorted, process the cashout.


good luck either way

 

[wolfarch]

I send my old adress digital copy at 32red account,but not accept rizk casino...

Rizk want to document for adress,I did send screenshot adress at 32red...

Wait and see

I can say only,not trust rizk casino

 

[Sovietsky]

Something I learnt being here is usally players tend to leave out some important pieces.

I will wait for Rizk to jump in and say what really happened.

 

[Casinomeister]

I send my old adress digital copy at 32red account,but not accept rizk casino...

Rizk want to document for adress,I did send screenshot adress at 32red...

Wait and see

I can say only,not trust rizk casino

You cannot compare casino verification processes that answer to different licensing jurisdictions. Rizk Casino is a well run professional organization that applies its rules fairly. If your identification information was inaccurate, the onus is on you to comply with their rules and findings. They are protecting their business against player fraud (which is rife in this business), and at the same time protecting players from themselves; those who should not be playing because of gambling problems.

Your patience is needed in this situation in order to resolve this. Making whiny negative posts will not help your situation whatsoever. Please chill out.

And it's a weekend. I don't expect the casino peeps to be dealing with this until tomorrow sometime.

 

[michielm1]

Just take a selfie in front of the open door of your house, with visible house number and the postman handing you over some utility bills not older than 3 months.

By the way, your way of writing english seems polish...?

 

[Captain Rizk]

I send my old adress digital copy at 32red account,but not accept rizk casino...

Rizk want to document for adress,I did send screenshot adress at 32red...

Wait and see

I can say only,not trust rizk casino

Wolfarch - you know that i am looking into this for you and yet you still post this. I will therefore answer you in public.

What you have done is register with an address that you cannot prove was ever your address from what i can understand. If you have some proof that the registration address was yours then there is no problem - just e-mail it. I see from your account that your ID and payment KYC docs have been approved but you sent a Proof of Address document that that shows completely different details to your registered address. What did you expect?

All we need is proof of the address that you registered with - and not some screenshot, we can then update the address on your account. It is quite simple.

As for not trusting Rizk casino, be aware that this situation has arisen purely and simply because you registered with an address that, at best, was not current and we are now bound by the rules and regulations stipulated by the MGA in compliance with the EU Money Laundering Directives.

 

[mac72]

Wolfarch - you know that i am looking into this for you and yet you still post this. I will therefore answer you in public.

What you have done is register with an address that you cannot prove was ever your address from what i can understand. If you have some proof that the registration address was yours then there is no problem - just e-mail it. I see from your account that your ID and payment KYC docs have been approved but you sent a Proof of Address document that that shows completely different details to your registered address. What did you expect?

All we need is proof of the address that you registered with - and not some screenshot, we can then update the address on your account. It is quite simple.

As for not trusting Rizk casino, be aware that this situation has arisen purely and simply because you registered with an address that, at best, was not current and we are now bound by the rules and regulations stipulated by the MGA in compliance with the EU Money Laundering Directives.

I'm still not getting this While i do agree he probably shouldn't be posting until he has given you a chance to properly investigate his position is that he says it was his old address when registering and he now has a new one.Even in the worst case scenario that it wasn't his address two members earlier in this thread xxshepxx and jjezebel37 have both confirmed that they "made up" addresses from different countries (which they could obviously never prove they resided at) when registering but are now playing and getting paid??

 

[michielm1]

I'm still not getting this While i do agree he probably shouldn't be posting until he has given you a chance to properly investigate his position is that he says it was his old address when registering and he now has a new one.Even in the worst case scenario that it wasn't his address two members earlier in this thread xxshepxx and jjezebel37 have both confirmed that they "made up" addresses from different countries (which they could obviously never prove they resided at) when registering but are now playing and getting paid??

How difficult can it be to send a copy of a paper with old and new address in order to get paid???
If all payments he made are from a bank or creditcard or e wallet that is unmistakenly his, the casino should shut the hell up and pay him, or ban him and refund all deposits.

 

[Tirilej]

I'm still not getting this While i do agree he probably shouldn't be posting until he has given you a chance to properly investigate his position is that he says it was his old address when registering and he now has a new one.Even in the worst case scenario that it wasn't his address two members earlier in this thread xxshepxx and jjezebel37 have both confirmed that they "made up" addresses from different countries (which they could obviously never prove they resided at) when registering but are now playing and getting paid??

No, it was never his address when registering. He wrote in his first post that he signed up just over a month ago, and he choosed to write the wrong address to prevent getting his family to know that he gambled. Maybe it is an address he once had lived in, but then he should have some documents.
Like someone else said here, some people have been denied their money for writing the wrong phone number, others their birth dates. It's the thing with deliberately giving the wrong information I think.

xxshepxx and jjezebel37 wrote the correct addresses but the wrong country to be able to play. If I remember correct it was a very short time they couldn't take customers from uk. Not the same thing really and they corrected it. Not smart though.

 

[wolfarch]

I did write old adress only.

I search any documents for old adress...

I think,it s not important

I have ;

Bank account
neteller account
national ID
any lettler on my adress
have a passport

v.s

I am not a cheater

Why is this so hard ?

 

[wolfarch]

You do not have permission to view link Log in or register now.

This is my biggest win at 32red.

I din t have a any problem..

 

[Jono777]

You do not have permission to view link Log in or register now.

This is my biggest win at 32red.

I din t have a any problem..

Sorry but what has this go to do with registering a Rizk casino account with inaccurate, misleading and incorrect info.

I'll happily be publicly slaughtered but I think you've gone about resolving this situation (as I've already said) totally, totally wrong. In fact IMHO you deserve this as you created your own problem in the very first place!

The people that don't deserve it are the members who have taken (and probably wasted) their/our time in posting suggestions and of course Captain Rizk who is now trying to deal with something which should never have happened anyway had you applied just a little common sense when registering your Rizk account.

Who in their right mind would think "Right I'll register a new casino account and put an old address"

As has been mentioned you're a player at other places prior to Rizk so know how things work regarding KYC and again as I mentioned in my first post in this thread something doesn't quite add up with this situation.

 

[lockinlove]

I send my old adress digital copy at 32red account,but not accept rizk casino...

Rizk want to document for adress,I did send screenshot adress at 32red...

Wait and see

I can say only,not trust rizk casino

Stop saying this over and over. Its highly annoying.

They are working on it and no final decision has even been made.

I want to say I am among the many others in this thread of giving an old address because I wasnt sure if I trusted the casino when signing up. Mostly because I didnt need a bunch of junk mail coming to my house from them

This should not be a problem at all. Because any casino I did this with in the past. All you need to do to update your address is go to your profile and change it. Or send in ID with your new address.

This money laundering statement is garbage. People move all the time.

 

[slotmaster]

Ya I don't get what is going on myself, You just put in your new address and when you withdraw they may ask for documents with your new address.

lol at people thinking you still have documents with your old address on it unless you just moved or they are very important documents you need to keep. It's illegal to keep certain things with your old address on it here.

 

[colinsunderland]

I can say only,not trust rizk casino

Regardless of what happens now, you lied on your sign up form, not rizk. If anyone shouldn't be trusted its you, you lied, not them.

What did you expect to happen if you signed up for a casino using fake details?

5. Verification of your identity; Money laundering requirements

You warrant that:
You are not younger than
Of 18 (eighteen) years; or
Any legal age at which gambling or gaming activities under the law or jurisdiction that applies to you require (“the Legal Age”); and
The details supplied when opening Your Account are correct; and
You are the rightful owner of the money in your Account.
You are a resident in a jurisdiction which allows gambling
The money deposited is not derived from any activity which is illegal.

Quite clear in the terms and conditions

 

[slotter999]

The OP probably doesn't quite appreciate how fortunate they are that rizk and the captain will go that extra mile to get this sorted for him and they will probably get their money.

Try this stunt at one of the hundreds of less reputable establishments and my guess is you can say goodbye to your winnings. I personally think signing up with an old address is very unwise and likely to lead to situations like this. I do, however, think it would be unfair to deny winnings unless the casino were also prepared to return all deposits.

 

[goatwack]

Responsible gambling works both ways, you can't have differing rules for everyone. We can criticize a casino for when there is a grey line but providing irrelevant and outdated information and demanding to be paid via public shaming tactics is irresponsible.

Using other examples that have no bearing on simple KYC procedures is also pointless. It's not Rizk's issue to mask players' secretive gambling habits, and nor should they be forced to make a discretionary exception in this case as it sets a dangerous precedent whilst making a mockery of the vetting process.

Current form of address is vitally important in all sorts of ways, secondary only to your age and name. Mistakes can be made upon registration, but flippantly putting one's old address on purpose and shifting the blame on the casino makes the player seem dodgy.

I'm off to apply for a bank loan tomorrow using a payslip from 1997 and a pencil sketch of my face done by my girlfriend.

Wish me luck!

 

[dunover]

You do not have permission to view link Log in or register now.

This is my biggest win at 32red.

I din t have a any problem..

Yes, and the site that has been caught posting faked pictures of non-existent wins. What relevance is this to a Rizk KYC thread anyway?