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ATTN: Casino Rep Rizk Casino

Discussion in 'Casino Complaints - Non-Bonus Issues' started by oslopoker, Jul 18, 2018.

    Jul 18, 2018
  1. oslopoker

    oslopoker Newbie member

    Location:
    Oslo
    I have a question to the casino rep,my username at rizk and guts is : *****. I have never experienced any trouble playing at your casinos,withdrawels is like clockwork.

    I amwriting this on behalfe of my best friend : *****. Her username is : *****

    She has spent approx 40-50.000 kr at Rizk. She has had an pending withdrawal for the amount of 29.000 kr since 16 JUNE !

    She has severall times ,with my guidance uploaded every document you have asked for ,severall times .she has locked her withdrawal twice and you have unlocked them and placed it back in her account ! Is that legal?

    the main problem from your point is that she have used 3 different visa cards ,all in her name. But she can only send copys of

    the two she are using daily now. She explained that her 3 rd card was stolen in spain in april. The two she uses daily depositing approx. 500 kr a day . Have to be enough proof of her identety,she has also ,send proof of adress and bankstatements.

    please sort this out now! You make here nervous and sad. Btw : she has to be the perfect player for you,when you look at the daily deposits.

    krgds *****

    [Moderator (maxd) says: you should never publish private info on the forums, that's just begging to have your identity ripped off and abused. I've removed the identifying bits of info.]
     
    Last edited by a moderator: Jul 18, 2018
  2. Jul 18, 2018
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
  4. Jul 18, 2018
  5. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    It sounds like they want some paper from the bank that she has owned that third card. I don't think Norway is that different than Sweden and she would have that in a second if she asked for it.
    I doubt she will get paid without it.
     
  6. Jul 18, 2018
  7. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    Hi @oslopoker please pm me the e-mail address of the account that you are referring to and i can look into the situation
     
  8. Jul 18, 2018
  9. oslopoker

    oslopoker Newbie member

    Location:
    Oslo
    ************
    Thank you

    [pereblue (Casinomeister Staff) Says: Please don't publish private info in a public post, you should use Private Messaging to the Casino Rep.]
     
    Last edited by a moderator: Jul 19, 2018
  10. Jul 18, 2018
  11. oslopoker

    oslopoker Newbie member

    Location:
    Oslo
    She received it from the bank 3 weeks ago and forwarded it to rizk.

    The strange thing is the are demanding a foto of the backside of the visa that was stolen from her???

    The bank confirms the ownership of the visacard to her,but even that is not enough for rizk
     
  12. Jul 19, 2018
  13. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    Hi @oslopoker as promised per our PM's last night, i am looking into it this morning
     
  14. Jul 19, 2018
  15. oslopoker

    oslopoker Newbie member

    Location:
    Oslo
    Thank you,please reply with god news
     
  16. Jul 19, 2018
  17. MaltesePlayer

    MaltesePlayer Experienced Member

    Occupation:
    Risk & Payments Analyst
    Location:
    Malta
    Wait.. Um.. As legit as the story might be.. @Rizk is looking into a 3rd party request for information about a customer's account? Just because they wrote "Writing this for a friend"?
     
  18. Jul 19, 2018
  19. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Occupation:
    N/A
    Location:
    Albion
    The poor girl is probably at her wits end, I know how she feels. I don't see any problem with her best friend handling the complaint on her behalf.
     
  20. Jul 19, 2018
  21. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Everyone isn't that great in English, but I'm sure the rep would rather deal with it through normal channels.
     
    Borgie and ternur like this.
  22. Jul 19, 2018
  23. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    @oslopoker this has now been resolved and the withdrawal has been processed.
     
  24. Jul 19, 2018
  25. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I need to stop being too cynical. Nice one Cap'n :thumbsup:
     
  26. Jul 19, 2018
  27. oslopoker

    oslopoker Newbie member

    Location:
    Oslo
    Thank you! She actually started crying when i told her the withdrawal was prosessed.

    Great job,wish you a great weekend.

    Krgds André ❤️
     
    sassa, Borgie, Tirilej and 2 others like this.

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