How I enjoyed my 'free chip' at Slotocash lol....

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
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mm3
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May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
General Info

Chat start time Dec 31, 2012 7:10:22 AM EST
Chat end time Dec 31, 2012 7:25:57 AM EST
Duration (actual chatting time) 00:15:34
Operator George



Chat Transcript

info: A chat operator will be with you shortly.
info: You are now chatting with 'George'
George: Welcome to Casino Support. My name is George. How may I assist you today?
xxxxxx: hi got email with 7 free chip, can't redeem: HAPPY2013
xxxxxx: same as my last deposit bonus - 'cannot redeem at this time please call'
George: Just a moment please, while I look into that for you.
xxxxxx: ok
George: Unfortunately you don't qualify for this bonus. You are too skilled :) The system won't allow me to credit it
xxxxxx: eh?
xxxxxx: why send me an e-mail then?
George: Sorry it is sent automatically for all players
xxxxxx: What does 'too skilled' mean?
George: Apologies for the misleading information. Skilled means you won a lot using the bonuses. Such bonuses are for new player to help them win
xxxxxx: I made a small profit on my first deposit yes, using a 50% low playthrough bonus, and a small profit on my second whereby I played cash as I couldn't redeem the deposit bonus. I didn't realize making a profit precluded me from the advertised bonuses.
xxxxxx: Oh well, happy new year!
xxxxxx: sorry procluded
George: Happy New Year!
George: Is there anything else I can help you with?
xxxxxx: No ta.
George: Thanks for using our live support. Feel welcome to contact us back at any time. Have a nice day!
info: Your chat transcript will be sent to [email protected] at the end of your chat.
George: Happy Holidays!
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
Tssss. And yeah, Happy New Year. Instead of sending those emails to everyone (I did not receive one btw) they should be a bit more careful and check beforehand if a recipient qualifies for any bonus(es) offered - just my 2 cents.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
General Info

Chat start time Dec 31, 2012 7:10:22 AM EST
Chat end time Dec 31, 2012 7:25:57 AM EST
Duration (actual chatting time) 00:15:34
Operator George



Chat Transcript

info: A chat operator will be with you shortly.
info: You are now chatting with 'George'
George: Welcome to Casino Support. My name is George. How may I assist you today?
xxxxxx: hi got email with 7 free chip, can't redeem: HAPPY2013
xxxxxx: same as my last deposit bonus - 'cannot redeem at this time please call'
George: Just a moment please, while I look into that for you.
xxxxxx: ok
George: Unfortunately you don't qualify for this bonus. You are too skilled :) The system won't allow me to credit it
xxxxxx: eh?
xxxxxx: why send me an e-mail then?
George: Sorry it is sent automatically for all players
xxxxxx: What does 'too skilled' mean?
George: Apologies for the misleading information. Skilled means you won a lot using the bonuses. Such bonuses are for new player to help them win
xxxxxx: I made a small profit on my first deposit yes, using a 50% low playthrough bonus, and a small profit on my second whereby I played cash as I couldn't redeem the deposit bonus. I didn't realize making a profit precluded me from the advertised bonuses.
xxxxxx: Oh well, happy new year!
xxxxxx: sorry procluded
George: Happy New Year!
George: Is there anything else I can help you with?
xxxxxx: No ta.
George: Thanks for using our live support. Feel welcome to contact us back at any time. Have a nice day!
info: Your chat transcript will be sent to [email protected] at the end of your chat.
George: Happy Holidays!

Nonsense. Lost a bundle playing with deposit bonuses and now I am bonus banned and cannot claim this $7. Am I too unskilled for this bonus lol.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
The best way to lose a customer.
Sloto, you will get a prize I think:thumbsup:

Isn't your games random? I always want to believe that until I see someone getting bonusbanned for being lucky winning on a bonus. Especially when he can't be a bonusabuser until he have used a little more bonuses than that:rolleyes:
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
Well a similar thing happened to me... Slotocash sent me an email for an offer I wasn't eligible for and wouldn't honor it. They sent me an email with the title "Enjoy Sloto'Cash this Christmas with a Free 31 Chip‏". The email contained a non deposit coupon code and my account name. When I tried to redeem the coupon, The operator wouldn't honor it.

I had previously deactived my account. Which will stay closed. Here's a screen shot of the email...

Old Attachment (Invalid)

Some of these casinos appear to make blundering mistakes during the festive season. They must be extremely busy...

Maybe you could try contacting the representative on this forum? :)
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
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CAG
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May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
LOL....that's the bugger - a mass e-mail that looks like YOU have been selected for xxxxxx bonus.
Then , of course you log in and find a reason it won't be honoured and the excuses come that way. So, I'm up and bonus-barred. ChuChu59 is DOWN and bonus-barred. Strange.

It seems a simple tactic to me. It gets you to either login or open up your downloaded casino. You sit there bonus-denied and then the CS tells you 'but at least if you deposit you are playing with cash and have no w/d restrictions' and lo and behold! you're playing.

I won't bother with the rep though. She'll simply say it was ' a mass generic e-mail' and I've got enough on my plate getting the VPL rep to contact me at the moment for non-payout.
And it has to be said, after playing there for the first time Xmas eve, and winning a small sum and making 2 w/d's, they paid me into Neteller in 36 and 50 hours respectively, so my first experience with RTG was OK, only because I used the accredited list here.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Well a similar thing happened to me... Slotocash sent me an email for an offer I wasn't eligible for and wouldn't honor it. They sent me an email with the title "Enjoy Sloto'Cash this Christmas with a Free 31 Chip‏". The email contained a non deposit coupon code and my account name. When I tried to redeem the coupon, The operator wouldn't honor it.

I had previously deactived my account. Which will stay closed. Here's a screen shot of the email...

Old Attachment (Invalid)

Some of these casinos appear to make blundering mistakes during the festive season. They must be extremely busy...

Maybe you could try contacting the representative on this forum? :)

Was the email addressed to you by your name? If not, probably the email came from an affiliate.
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
LOL....that's the bugger - a mass e-mail that looks like YOU have been selected for xxxxxx bonus.
Then , of course you log in and find a reason it won't be honoured and the excuses come that way. So, I'm up and bonus-barred. ChuChu59 is DOWN and bonus-barred. Strange.

It seems a simple tactic to me. It gets you to either login or open up your downloaded casino. You sit there bonus-denied and then the CS tells you 'but at least if you deposit you are playing with cash and have no w/d restrictions' and lo and behold! you're playing.

I won't bother with the rep though. She'll simply say it was ' a mass generic e-mail' and I've got enough on my plate getting the VPL rep to contact me at the moment for non-payout.
And it has to be said, after playing there for the first time Xmas eve, and winning a small sum and making 2 w/d's, they paid me into Neteller in 36 and 50 hours respectively, so my first experience with RTG was OK, only because I used the accredited list here.

Yes that's pretty much what happened :)

They wanted me to deposit and disguised it as a free chip bonus... They quickly started boasting that they are "very generous" with bonuses, well given the position you me and chu are in obviously not.

Vegas Player Lounge? I'll remember to avoid them ;)
 

dunover

Unofficial T&C's Editor
Staff member
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Location
the bus shelter, opposite GCHQ Benhall
Oh well, joined the wrong RTG casino for bonuses then didn't I?
To be honest, the games are almost all clones of each other, and seem quite low-variance judging by my experience. Found my stake lasted a while though, and it's possible to get random jackpots too. I've uninstalled Slotocash now so if I decide to play RTG again, you'd recommend Aladdins or clubworld?
 

Balthazar

The Governor
Joined
Aug 14, 2012
Location
Woodbury
Oh well, joined the wrong RTG casino for bonuses then didn't I?
To be honest, the games are almost all clones of each other, and seem quite low-variance judging by my experience. Found my stake lasted a while though, and it's possible to get random jackpots too. I've uninstalled Slotocash now so if I decide to play RTG again, you'd recommend Aladdins or clubworld?

There are a lot of very high variance games on RTG. While they all look and feel similar, they are quite different.
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
Aladdin's Gold is great, I'd highly recommend that casino, it's also accredited :)

Yeah the games seem familiar to each other however they all differ in variance. Try the download casino, I know Aladdin's Gold actually tells you what variance each game is.

My favorite games are Aztecs Gold (high variance), Enchanted Garden (high variance), also the feature guaranteed games Ronin and Hairway to Haven. These two games are also high variance which makes the feature guarantee a good thing.
 

dunover

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Location
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Yeah, fair enough, I must've played 2 LV slots then. I played raindance (couldn't get away from it kept filling the bank, taking back, filling again lol) and the triple twister one which sucked my remaining stake away quickly after I'd cashed out. They seem a bit old and dated but I like the sound of the examples you gave I didn't try.
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
I like the sound of the examples you gave I didn't try.

You should give them a shot... RTG can be monsters, there is some potential for huge wins, but also allot of losses, with the Feature Guarantee games at least you know you'll get a feature.
 

Sloto

Affiliate Manager for Accredited Casinos
Joined
May 18, 2009
Location
UK
Hi this email looks like an affiliate email, can you PM me your username and I will look into this issue.

Kind Regards

Ms Sloto
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Mark, I'm not sure if you've been gambling online for a while, but there are a few clues in this email to indicate it isn't a genuine offer from Slotocash:

1. The instructions say "Download and signup". If it were a no deposit offer for an existing account, it wouldn't say anything about signing up.

2. The code itself. It says "MATCH" in it, which is usually indicative of a match bonus not a freebie. As it turns out, that code is exactly the same as their 200% match first deposit bonus which is available to everybody on their website.

3. You didn't include the sender details, but I'm sure a quick look would reveal it wasn't sent from the casino I.e. the sender name may have been slotocash but the actual email address will most likely be some affiliate site.

4. I didn't see your account login name anywhere. Just because they address you by your real name, doesn't mean it is legit. Your details are probably in heaps of databases online. If it doesn't include your actual account login name, its probably bogus.....or certainly not a special offer from the casino.

I hope this helps you to sort the wheat from the chaff in the future.

If it is a rogue affiliate, which they would have to be to be deliberately misleading like this, they should be immediately terminated and their earnings confiscated. IMO, too many operators dole out useless and weak warnings to such scumbags, which allows them to continue their dodgy activities. It might mean some extra revenue in the short term, but it also creates a lot of pissed off potential players who will never return, and who will tell another 10 people not to go near that casino either. Until casinos adopt a zero tolerance approach to scummy affiliates, and hit them in the hip pocket, they'll continue to try and scam themselves an income, whilst damaging the brands they promote.
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
I get the same emails, just deleted one as a matter of fact.

While it does look like it came from Slotocash, as Nifty said, there are certain things that alert you to the fact it came from an affiliate.

I sent a copy of one of them to Sloto CS but never heard anything back. I would like to know how they got this particular email address that it comes to as it is the one I use for casinos only and not the one I use for forums etc.
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
Mark, I'm not sure if you've been gambling online for a while, but there are a few clues in this email to indicate it isn't a genuine offer from Slotocash:

1. The instructions say "Download and signup". If it were a no deposit offer for an existing account, it wouldn't say anything about signing up.

2. The code itself. It says "MATCH" in it, which is usually indicative of a match bonus not a freebie. As it turns out, that code is exactly the same as their 200% match first deposit bonus which is available to everybody on their website.

3. You didn't include the sender details, but I'm sure a quick look would reveal it wasn't sent from the casino I.e. the sender name may have been slotocash but the actual email address will most likely be some affiliate site.

4. I didn't see your account login name anywhere. Just because they address you by your real name, doesn't mean it is legit. Your details are probably in heaps of databases online. If it doesn't include your actual account login name, its probably bogus.....or certainly not a special offer from the casino.

I hope this helps you to sort the wheat from the chaff in the future.

If it is a rogue affiliate, which they would have to be to be deliberately misleading like this, they should be immediately terminated and their earnings confiscated. IMO, too many operators dole out useless and weak warnings to such scumbags, which allows them to continue their dodgy activities. It might mean some extra revenue in the short term, but it also creates a lot of pissed off potential players who will never return, and who will tell another 10 people not to go near that casino either. Until casinos adopt a zero tolerance approach to scummy affiliates, and hit them in the hip pocket, they'll continue to try and scam themselves an income, whilst damaging the brands they promote.

Thanks for the advice :thumbsup: Although I already know most of that :)

Slotocash actually acknowledge the email as an offer from them, they told me that the emails are sent out to everyone, they also acknowledged it as a no deposit bonus offer... The reason they wouldn't honor the offer is because only a new customer can redeem no deposit offers... The fact is that since they'd know I'm not a new customer and the email did come from them, they should be willing to honor the bonus and remember not to send me these emails in the future... They should not have sent me an offer that I wasn't eligible for. Similar issue occurred at Club World casinos as Balthazar pointed out their rep acknowledged this and fixed the issue https://www.casinomeister.com/forums/threads/thanks-for-the-gift-cw-group-but.54452/. Since we are discussing their lack of bonus giving this post is a pretty important one.

I had also deactivated my account as I wasn't originally a fan of the games they have on their casino. The email say's "download the software, sign up, and start playing". Turns out I'm just not a fan of Slotocash.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Thanks for the advice :thumbsup: Although I already know most of that :)

Slotocash actually acknowledge the email as an offer from them, they told me that the emails are sent out to everyone, they also acknowledged it as a no deposit bonus offer... The reason they wouldn't honor the offer is because only a new customer can redeem no deposit offers... The fact is that since they'd know I'm not a new customer and the email did come from them, they should be willing to honor the bonus and remember not to send me these emails in the future... They should not have sent me an offer that I wasn't eligible for. Similar issue occurred at Club World casinos as Balthazar pointed out their rep acknowledged they were wrong and fixed the issue https://www.casinomeister.com/forums/threads/thanks-for-the-gift-cw-group-but.54452/. Since we are discussing their lack of bonus giving this post is a pretty important one.

I had also deactivated my account as I wasn't originally a fan of the games they have on their casino. The email say's "download the software, sign up, and start playing". Turns out I'm just not a fan of Slotocash.

So Ms Sloto confirmed to you via PM that the email was sent from the casino?
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
Don't take live chat's word as gospel, especially when it comes to promotional emails....they are handled by a seperate department.

Ms Sloto stated she thinks it is from an affiliate, so it probably is....hence you should hold off on accusing them of anything untoward until this is confirmed IMO.

Thanks allot for pointing that out to me Nifty29 :) I hadn't actually noticed the post by Sloto but have seen that now :thumbsup:
 
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